Innovation Examples From The UAE

Smart Government

By: Dr. Saeed Al Dhaheri

ICT Expert

@DDSaeed

Abu Dhabi Defining Standards Conference, Nov 19 2014

Innovation Examples From The UAE

Smart Government

Agenda:

e-Government Competitiveness

Journey to Smart Government

Innovation Examples

The Future

Abu Dhabi Defining Standards Conference, Nov 19 2014

UAE e-government Competitiveness

• UAE ranked 32nd world wide and 2nd in the GCC and 7th

on Asia as per the UN e-government survey 2014

• 12th in the online service index

• UAE ranked 12th in the global competitiveness index

2014-2015

• UAE won 3 awards during the WSIS +10 High level

event in Geneva 2014

• Government excellence award

• MBRSLP for capacity building

• ADSIC for e-citizen program

Abu Dhabi Defining Standards Conference, Nov 19 2014

GITR 2014

Journey to Smart Government in UAE

Purpose:

customer satisfaction - happiness

Drive knowledge economy

Help achieve UAE vision 2021

Transformation from e-government to smart/mobile government

Mobile as the delivery channel

Responsive design for gov web sites

m-Government road map & guidelines

m-Government service award

Government app store

engagement with the public through SM

Next step: consolidate to one app for all services

Digital Gov

e-Government Journey

Innovation examples

INNOVATION

n. The process of improving, adapting or developing

a product system or service to deliver better results and create

value for people.

Examples:

Center of Digital Innovation (CoDI)

Abu Dhabi City Guard

Service innovation: MOI app

Secure Single-Sign-On to Dubai smart government services

Abu Dhabi Defining Standards Conference, Nov 19 2014

Center of Digital Innovation (CoDI)

UAE Federal government initiative

Providing services for testing and

verifying security and functionality

of mobile apps for government

departments within UAE and

GCC countries

New and innovate technologies to

develop new services

Abu Dhabi Defining Standards Conference, Nov 19 2014

Abu Dhabi City Guard app

• Citizens as guardians of the city

• Allows people to reports incidents (photo, video, audio)

and submit complaints to the government

• Innovative process flow changes

• Increase civic participation and engagement between the public

and government

• Results:

• The app helped improve government performance

• Awards to recognize best performed departments

• More adoption (e.g, police for reporting traffic violations)

• Potential for big data analysis to reveal insight

“To maintain the city’s appeal and further strengthen its international image, safety standards and quality of our services

for residents and travellers play a crucial role. To that end, the new application aims to encourage both residents and tourists

to join the government’s efforts in resolving problems quickly and effectively.”

Slogan: your city, your community, your app

Abu Dhabi Defining Standards Conference, Nov 19 2014

Service Innovation: MOI App

Certificate of good conduct

Parties involved: Police

Supporting parties: Emirates ID

Before After

visit to the police stations No need for physical presence

Finger-printing No finger-printing

3 days – 1 week to get the

certificate

Certificate issued same day

Inconvenient Very convenient

From To

Abu Dhabi Defining Standards Conference, Nov 19 2014

Secure Single Sign-On to Dubai

smart government services

• Cooperation between Dubai smart government

and Emirates ID

• Very secure access

Abu Dhabi Defining Standards Conference, Nov 19 2014

The Future

Fostering Government innovation

to achieve UAE vision 2021

National Innovation Strategy

Mohammed Bin Rashid Center for

Government Innovation

Dubai Smart City Initiative

Abu Dhabi Defining Standards Conference, Nov 19 2014

Six national priorities of UAE vision 2021:

• Cohesive society and preserved identity

• Safe public and fair judiciary

• Competitive knowledge economy

• First-rate educational system

• World-class health care

• Sustainable environment and infrastructure

Thank you