Innovation and Futures Study Sec 900 FINAL Slides Jan 15 08
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Transcript of Innovation and Futures Study Sec 900 FINAL Slides Jan 15 08
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Innovation and theFuture of Quality
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About the Presenter
Ron Atkinson
ASQ President
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Need for Innovation
Innovate or die.
This is the New Economy, The OldRules do not apply
Innovations in innovation
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Innovation Defined
Instituting significant change that adds
value to the organization by:
Increasing efficiency
Increasing effectiveness
Reducing costs
Developing new profit streams
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Fall from GraceInnovation lost momentum at beginning
of the 22nd century because:
Innovations did not fit the parent company
All attempts not immediately successful
Scandal and lawsuits
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ASQs 2005
Futures StudyThe Forces of Change
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History of Futures Study
1st Study - 1996
2nd Study - 19993rd Study - 2002
4th Study - 2005
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Three-step process
Identifying the keyforcesthat will
shape the future of quality
Developing scenarios of how theforces might unfold Considering the possible implications
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Key Forces
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GlobalizationKey Force # 1
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Threat or opportunity?
Fluidity of the Internet
Shifting trade politics New kinds of collaboration
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Innovation/Creativity/Change
Key Force # 2
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Qualitys contribution to the top line
Knowledge is king
Nanotechnology, biotechnology, masscustomization and personal
manufacturing
Innovation is critical Increased demand for sensing
systems
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OutsourcingKey Force # 3
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First cousin to Globalization
Work becomes more independent of
place or space Emergence of virtual companies
Swinging pendulum of outsourcing
back to developed countries
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Consumer Sophistication
Key Force # 4
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Rising expectations of product quality,
seamless delivery and fresh features
Quality is essential, but not sufficient Instant Internet knowledge empowers
consumers
National loyalty traded for cost/benefit Anticipatory skills grow in value
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Value CreationKey Force # 5
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Requires clarity and definition from
stakeholders viewpoint
Management systems must adapt Sustainability, waste elimination and
the triple bottom line
Quality must create value in everything
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Changes in QualityKey Force # 6
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Redefined to fit the needs of 21st
organizations
Systems approach is key Premiums on anticipation, first to
market, agility, and supplier network
management People skills are critical
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Scenarios
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How will the Key Forces play out inthe future?
What is most important to the future
of quality? How can we use our knowledge to
our strategic advantage?
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Four scenarios of the future
Indicato
rofQualityProg
ress
Yesterday Today Tomorrow
ScenariosHistory
Reality Therapy
Global Warming
Pluralistic World
Innovative Edge
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Global Warming
Too little, too late
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Reality Therapy
The same path were on
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Pluralistic World
Cooperation and collaboration
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Innovative Edge
Best of all possible worlds
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Implications
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What does it mean for...
Quality professionals
Organizations and the quality field
The American Society for Quality
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Quality professionals
The future is bright
Learn the language of business and
strategic quality New skills in: anticipation, change,
innovation and systems
New languages and culturalknowledge
Basic quality tools are here to stay
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35 Opportunities a Day
Everyone has over 35 opportunities a
day to do something differently
Some people recognize the
opportunities, some dont
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Diver sity is the keyUnderstanding individual styles:
Idea Creator
Idea EmbellisherIdea Perfector
Idea Implementer
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Promoting Innovation
Creating the right climate
Selecting and using idea generating
techniquesSelecting ideas for further exploration
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Innovative Thinking Tips
Search for possibilities not solutions
Go beyond the first best answerThink about your thinking plan
What tools will you use?
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Architecture for
Sustained Innovation
Shared vision and
strategy
Environmentsupports
Resource allocation
Process networks
ProgramsSkills development
Rewards andrecognitionExternal
stakeholder
innovation
O i ti d th
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Organizations and thequality field
Systems approach to quality
Speed
Anticipation Change and transformation
Sustainability
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Getting Leadership to Listen
Make the Economic Case for Quality
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The Future: Taking Quality inBold New Directions
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Its up to you!
How will you shape the future of
quality in your own work?
What skills will you need to succeed
in the future?
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