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Table o Summary .1  Bac

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within the EU

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7 Bib

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ustained in

) Meeting th

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Co-creating

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he Challeng

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Wealth. Acce

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elerating Ado

on of innov

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2004) DiffuMilbank Qua

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he Universitf knowledge

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ook of Soci

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doption and

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mentation oth Services

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al Innovatio

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n

:

l

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S. and Bons. Londo

A., Deiglme Review, 6,(1987) Soc

and Bessaonal Changernment De

and diffusion

urger W (19n Mental Re

Theoretical tre

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ier, K and 4, 34-43. ciology and ant, J. (200e. 4th editiopartment o

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975) The petardation

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(2005) Mage.

Miller, D.T

Social Wel09) Managin. Chichestof Health S. London:

principle of

ria for ‘innova

anaging Ch

T. (2008) R

fare. Londong Innovatter: John W(2011) InnDepartmen

f normalisa

tive service pr

hange and

Rediscover

on, Allen antion. Integrailey and Soovation, H

nt of Health.

ation in hum

ractices’ in soc

d Innovatio

ing Social

d Unwin ating Technns.

Health and

man servic

cial services w

on in Publ

Innovation

nological, M

Wealth. A

ces. Toronto

within the EU

25

lic Service

. Stamford

Market and

Accelerating

o, National

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AppendPa

Identificat Field(s) of Logic(s) o

Self helogic; C

Activities AssistaaddictioimmigrdisadvapeopleCombin

Status of tPublic organizFamily/

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Size of the Innovation Type of in

New fostructu

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dix 1: Sumackage 3

tion of soc

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of service elp or mutuCombination

of servicesance for peon, other); rants, otherantaged gro with physination;

the provideorganizati

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mmary oto ident

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ual aid login;

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er organizaon (gover

profit; Volunhood; Civil s

ters; Elder ith chronic ems; No sp

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r es appear t

n and side; br

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quality of lifparticipationcts

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people; Undiseases –pecific targees); Combin

resources h

to be somet

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hybridization

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ional level w social search for nesting social improve accial work seguarantee esatisfy the proach); guarantee mw and increoss-Sectora

seeking anegrated carearing down aring of knotter integratrritory baseportunities flidarity-basecial mediatisy access tow interfacesgic(s) of sercial moveme developmtors: New operative sow legal formw provider ow roles andw private ornagement s

ry and legisw architectucially respoherence to pact on instw arrangem

ional level w networkscial servicesoperation boperation breasing comlizing conne

odification o

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els of innliteratur

(policy, orrvices desig

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ccess to soector); entitlements

demand fo

more particieased Crossal social sernd offering je practices walls betwe

owledge tion of Healted social for disadvaned social seon for impao housing fos with clientrvice: Self hents logic

ment of the sorganizatio

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nvolved stablic sector ctoral policyrd sector anunteer workrd sector annt decision cision-maki

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pra Act Alte Soc

soc Lea Dev

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Dis Me HIV Inn

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rep Inte Tec

Specifics

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pact on pubnt construcd methods ovative logovating thee new wide government

and econ) w ways to ow approache involvemee introductioe purchase bridization ow investme

obilising comprovement iancial and onomic, Envancial toolspacity of sp

e level andordability, aw standardsw feedbackcial servicesw methodsrvices w-cost (for uality assuraw tools fo

actioners, sttion researcernative ecocial impact cial change arning approvelopmenta

for the Heasability: fromental HealthV: from segrovation in hnologies

mphasis on placement oegrated servchnological

for the Edu

Theoretical tre

blic policies:tion of a sp

ics for publie public sect

attention ot

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overcome bhes to acquent of privaton of speciaof innovativ

of resourcesent sources mmunity resin efficiencysystemic suvironmenta

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attention fvailability as expected

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and contr– Assessmoach to eva

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the area

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ucation sec

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new publicpace for pub

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ustainabilit

udgetary coire funding:te investorsal funds ve practicess (market, r

sources, taky and effectustainabilityl and Socia

y to territoriad diffusion

for qualitynd accessib

m users and nce as for qtive tool-kits

igh level quration and ang social sand friends)

d social indicibution of i

ment of innovaluation – ‘ton

tion to integegation to ingmatization

of preven

ectoral, coonal insuran

ctor

ria for ‘innova

c policy, problic action a

ma policies

ty level (

onstraints

s by final usredistributio

king full adviveness

y, Impact onal Sustainabal social init

bility

specialistsquality, effics to streng

uality of socaccreditatioservices -):

cators innovation vation o learn from

gration and tnclusion an

n to awarenention, of tr

ntrolled annce model

tive service pr

ogramme, mand redefin

(and scali

sers on, and recip

vantage of a

n the econombility of Territiatives and

ciency and egthen and r

ial servicesn mechanishearing a

in social s

m failures’

then to includ communiess campaireatment a

d steered

ractices’ in soc

measure or iition of pub

ing-diffusio

procity reso

all endogeno

my tory based the way to

efficacy renew the

sms all voices (

ervices to

usion ty care gns for promnd in the

care in ma

cial services w

interventionblic governa

on-transfer

ources)

ous resourc

social serviunlock them

quality of

(users, org

social inno

moting self introductio

anaged ca

within the EU

30

n ance bodies

rability of

ces

ices m

social care

ganizations,

ovation and

protectionon of new

re models,

0

s

f

e

,

d

w

,

Work P

Inc Inc Mu Inte Alte Lin Com Con Exp Hum Wo Pro The ICT E-in Net Imp Sus Lea Spr Mo Usi Lea

Package 2 – T

lusive educlusive educlticultural edegration of dernative schk between fmmunity dennection beperiential leman rights

orking ‘throuoblem basede ‘media edT in schoolsnclusion tworks of scprove, suppstained eduarning Beyoreading a c

ore personaing the webarning with

Theoretical tre

cation cation and trducation disciplines hools, non-rformal and

evelopment etween reguearning education

ugh relationd learning m

ducation’, Ths

chools plement, reinucational imond the Clasulture that vlized approa

b and by not

ends and criter

raining in co

regular schoinformal edbased app

ular school a

ships’ with cmethodologhe use of co

nvent and trprovementssroom values learnaches to lea

to and from

ria for ‘innova

ollaboration

ools and infducation roaches and the sys

children angy omics

ransform le

ning arning

m

tive service pr

n with the civ

formal educ

stem of soci

d young pe

earning

ractices’ in soc

vil society

cation

ial services

ople

cial services wwithin the EU

31

Work P

Appendinn

Societal cas drivingof innovatin social services Aspirations

Migration

Social Role

Continued inequality

Package 2 – T

dix 3: ananovation

change g force tion

Md

s Rofbelif

InHcopareIsmco

es CinhoinpachgereloexreexCroem

Cecinuncoin

Theoretical tre

alysis of n

Meaning/ escription

Rising expecf citizens foetter qualityfe/better car

n-migration Historical (poolonial) migan-EU migrefugees ssue of out-

migration forountries

Changing famncrease in souseholds;

ncrease in sarent familiehanging enerational elations (duonger life xpectancy);eduction in xtended fam

Changing geoles; rising mployment

Continued conomic

nequality/ nemploymeontinued po

ncluding chi

ends and criter

social c

Reou

ctations or y of re

Emde; TDeinbe

: ost gration; ration ;

r some

InfraPoanNePotocoprisoM

milies: single

single es;

e to

;

milies. ender female rates

DefaDeinreolDecaNeanCpafaInsefo

ent; overty, ld

ria for ‘innova

hallenge

Welfareelated utcomes/o

mpowermeeterminationThe ‘assertiemand for mdividualisedetter quality

nequalities; agmentatiootential for nd stereotypew demandotential for

o services (fommunicatiroblems, soolation)

Multiculturalisecreasing a

amily suppoecline in tergeneratio

esidence; inder people eclining femaregiving; eed to recond family lifehanges witharenthood,

atherhood ncreased deervices; demormal care

tive service pr

es and ch

ther factor

nt; self-n; choice ive user’ more d services oy;

social n intolerance ping d on servicepoor accesfrom on

ocial

sm availability ort structures

onal co-crease in living alone

male

oncile work e hin particularly

emand for mand for

ractices’ in soc

hanges d

rs Examprespon

of

AlternatprovidePersonCo-produser/prorelation

ess

; Integrat

of s;

e

cial services w

driving

ples of innonses

tive/compleers alisation duction (newofessional

nships)

tion project

within the EU

32

ovative

ementary

w

s

2

Work P

Demograpchange

Technologdevelopme

Medical ad

Package 2 – T

poincoinpedimin

phic Innu65inagInagra

ical ent

Ainm

dvance Mdewopimou

Theoretical tre

overty; contnstitutionalisontinued

nequality foreople with isabilities; e

minorities; genequalities; ncrease in umbers of o5s; Greates

ncrease in oge group;

ncrease in oge dependeatio

Access to nformation/ media techno

Medical evelopment

which offer pportunities

mprove cliniutcomes

ends and criter

tinued sation;

r

ethnic ender

over st over 80

old ency

IncoindiAlheagmolsoInsecolimfuNepehoisoImreso

new ology

Fadeexpoinco; aUsmInsoacNecaAbinan

ts

s to cal

InDeCdi(edi

ria for ‘innova

ncrease in pomplex comcrease in cseases, eglzheimer’s; eterogeneityge groups :

minority oldeder people

ocial deprivancreasing deervices; Incosts/need tomited resouurther eed to addrensions, caousing, mobolation

mplications oecruitment toocial care jo

acilitates seeterminationxpectations opulation beformed abo

onditions/seand less desers better

mobilise ncreased exome groupsccess ew models are provisiobility to excformation ond experien

ncreasing coecisions abhanging nasease - Acu

eg cancer asease) bec

tive service pr

patients withmorbidities;

ertain . Increasing y of older eg ethnic r people; in areas of ation emand for reasing o make rces go

ress re, support,bility,

on o health an

obs

elf n; increasesand choice

etter out ervices/righteferential;

able to

xclusion of s with limited

of remote n hange

on quality nce osts; bout value ture of ute diseasend heart

coming

ractices’ in soc

h

,

d

Decisiomarketi

s e

ts

d

s

cial services w

ons about vaization

within the EU

33

alue;

3

Work P

Organisatiochange; changing managemestyles/ philosophie

The ‘estate’; Pwill; fiscal s

Health Aspirations

Migration

Social Role

Package 2 – T

onal

ent

es

Corfoofmprpemcu

enabling Political space

Imcrprfu

s Rofbelif

InHcopareIsmco

es Cinhoinpachgereloexreex

Theoretical tre

Creating newrganisationa

orms; applicf more resp

managemenrocesses; erformance

managemenulture mpact of finarisis; comperiorities for

unds

Rising expecf citizens foetter qualityfe/better car

n-migration Historical (poolonial) migan-EU migrefugees ssue of out-

migration forountries

Changing famncrease in souseholds;

ncrease in sarent familiehanging enerational elations (duonger life xpectancy);eduction in xtended fam

ends and criter

chIncaTecapr

w al

cation ponsive t

e t

Inorne‘coordi‘lo(tere

ancial eting public

Lebasostde

ctations r

y of re

EmdeDeinbe

: ost gration; ration;

r some

InfraPoanNesePotocoprisoMhem

milies: single

single es;

e to

;

milies.

DecaDefaDeinreolNeanCpa

ria for ‘innova

hronic ncrease in loare needs echnologicaan increaseressures

ntegration ofrganisationsew approacommissionirganisationsstortions ca

ocked in’ exertiary healt

esidential caegacy of caased (not neocial protectructural traeindustrialis

mpowermeeterminationemand for mdividualisedetter quality

nequalities ; agmentatiootential for nd stereotypew demandervices otential for

o services (fommunicatiroblems, soolation)

Multiculturalisealth profes

move to richeeclining femaregiving; ecreasing a

amily suppoecline in tergeneratio

esidence; inder people eed to recond family lifehanges witharenthood,

tive service pr

onger term

al advance cost

f s/functions; ches to ing’ of s/services;aused by xpenditures th care, are) tegory-eeds basedtion; nsition; sation;

nt/Self-n; choice more d services oy

social n intolerance ping ds on

poor accesfrom on

ocial

smTrained ssionals er countriesmale

availability ort structures

onal co-crease in living alone

oncile work e hin particularly

ractices’ in soc

Decentdeinstitmarketi

d)

of

Users bAssertivknowledAlternatprovide

s

s

; integra

of s;

e

cial services w

tralisation; tutionalisatioization; libe

better able tve ‘user’; dgeable pative/complim

ers

ation projec

within the EU

34

on; ralisation

to mobilise

tient mentary

cts

4

Work P

Continued inequalities

Demograpchange

Technologdevelopme

Medical ad

Package 2 – T

Croem

s UdiheheoubyinUcastgeet

phic Innu65inagInagra

ical ent

Ainm

dvance Mdewopimou

Theoretical tre

Changing geoles; rising mployment

Unequal istribution oealth risks aealth utcome/disey socioecon

ndicators Unequal accare by sociatatus, geogrender and thnicity

ncrease in umbers of o5s; Greates

ncrease in oge group;

ncrease in oge dependeatio;

Access to nformation/ media techno

Medical evelopment

which offer pportunities

mprove cliniutcomes

ends and criter

ender female rates

fa Info

of and

eases nomic

cess to al raphy,

over st over 80

old ency

IncoindiAlheagmolsoInmgoNepehoisoImreso

new ology

Seexpoinco; aAbinan

ts

s to cal

Cdi(edichIn

ria for ‘innova

atherhood

ncreased deormal care s

ncrease in pomplex comcrease in cseases, eglzheimer’s; eterogeneityge groups :

minority oldeder people

ocial deprivancreasing co

make limited o further eed to addrensions, caousing, mobolation

mplications oecruitment toocial care jo

elf determinxpectationsopulation beformed abo

onditions/seand less debility to excformation ond experienhanging nasease - Acu

eg cancer asease) bec

hronic ncrease in lo

tive service pr

emand for services

patients withmorbidities;

ertain . Increasing y of older eg ethnic r people; in areas of ation osts/need toresources

ress re, support,bility,

on o health an

obs

nation; ; choice etter out ervices/righteferential; hange

on quality nce ture of ute diseasend heart

coming

onger term

ractices’ in soc

h

o

,

d

IncreasDecisioageing

ts

New mo(e.g. telhealth m

s

cial services w

sing demandons about va

paradigm

odels of carlehealth carmanageme

within the EU

35

d for care; alue; Active

re provisionre); new nt systems

5

e

n

Work P

Changing managemestyles/philoes Lifestyle ch

EducationAspirations

Migration

Social Role

Continued inequalities

Demograpchange

Package 2 – T

ent osophi

Arempr

hanges Indiobancostlivande

n s R

bybe

Hcopare

es Cstinhoinpachgereloexreexchroem

s Inedacbystpedim

phic Innu

Theoretical tre

Application oesponsive

managemenrocesses;

ncrease in ciseases relabesity, alcond drug onsumptiontress: diabever diseasenxiety and epression

Rising expecy citizens foetter quality

Historical (poolonial) migan-EU migrefugees

Changing famtructure: inc

n single ouseholds;

ncrease in sarent familiehanging enerational elations (duonger life xpectancy);eduction in xtended famhanging genoles; rising mployment

nequality in ducational ccess/attainy socioecontatus, gendeeople with isabilities, e

minorities ncrease in umbers of o

ends and criter

caTecapr

of more

t

certain ated to hol

n, and etes; ;

Inco

ctations or y of life

Sech

ost gration; ration ;

Nee.cuInfra

mily crease

single es;

e to

;

milies; nder female rates

NeanPavupaSo–deso

nment nomic er,

ethnic

CPrmim(L20

over Inco

ria for ‘innova

are needs echnologicaan increaseressures

ncreasing osts/deman

elf determinhoice; cons

ew needs fo.g. languageulture nequalities ; agmentatioeed to recond family lifearenting/famulnerable arents/familocialization social and

eficits for chome environ

ulture of fairomise to d

mobility and mprovementLeadbeater 010 pp 5-20

ncrease in pomplex com

tive service pr

al advance cost

ds for care

nation; umerism

or educatioe and

social n

oncile work e; mily skills fo

lies of children

emotional hildren in nments

lure; eliver sociaeconomic t and Wond

0)

patients withmorbidities;

ractices’ in soc

Decentdeinstitmarketi

Educatisetting AssertivLifelong

n

or

Work wcommu

al InclusiveducatiDifferenchildrenbackgro

h

cial services w

tralisation; tutionalisatioization; libe

ion outside

ve user g learning/e

with familiesunities

ve and multion ntial supporn from ‘disaounds.

within the EU

36

on; ralisation

of formal

education

and

icultural

rt for advantaged’

6

’

Work P

Technologadvance

Changing managemestyles/ philosophie

Globalizati

Contact:

Package 2 – T

65inagInagra

ical Ainmmavw

ent

es

on Nedwmbaec

Theoretical tre

5s; Greatesncrease in oge group;

ncrease in oge dependeatio;

Access to nformation/ media technomaking learn

vailable in nways

Need to provducation/tra

which is suitemodern know

ased globalconomies

ends and criter

st over 80

old ency

indiAlheagmolsoNele

new ology;

ning new

Seex ‘AInsoac

vide aining ed to wledge l

ria for ‘innova

crease in cseases, eglzheimer’s; eterogeneityge groups :

minority oldeder people

ocial deprivaew group o

earners; elf determinxpectations

Assertive usncreased exome groupsccess

tive service pr

ertain . Increasing y of older eg ethnic r people; in areas of ation f older

nation; ; choice

ser’ xclusion of s with limited

ractices’ in soc

d

Commu

cial services w

unity based

within the EU

37

models

7

Work P

Chris HawkFaculty of HUniversity oBuilding SouthamptoUnited KingTel: +44 (0)2Email: C.Ha

This report (grant agrethe EuropeProgramme

Package 2 – T

ker Health Sciencof Southampt

67, Univon SO17 1BJgdom 23 8059 796awker@soton

is a producement nr. 2

ean Union e.

Theoretical tre

ces, ton

versity RoJ

68 n.ac.uk

ct of the INN290542) whicunder the

ends and criter

ww

oad, High

NOSERV proch is funded7th Framew

ria for ‘innova

ww.inno-serv

field,

oject d by work

tive service pr

v.eu

ractices’ in soccial services wwithin the EU

38

8