Injury Management Presented by: Skye Anderson and Michael Stoddart

Developing and Implementing Project Reach

October, 2015

Agenda

1. Introduction

2. Project Development

3. Leadership

4. Best Practice

5. Measures

6. Culture

7. Summary

8. Questions

Who are we?

Project Development

5

What is Project

Reach?

Acquisition

Resources

Gap Analysis

Insurance Placement

INJURY MANAGEMENT

6

Reporting

Feasibility

Procedures

Restructure

Project Reach

Review

Measure

Placement

Policy

People

Phase 1

Review

Review

Phase 2

Phase 3

Leadership

8

Why should change

come from the top?

Stakeholder Engagement – Understand

your audience

Company strategy – Ensure change fits

with future aim

Internal Restructure – Supported by

business

INJURY MANAGEMENT

Best Practice

10

How do we go above

and beyond just

compliance?

Getting the basics right

Key drivers

Implementation

Delivery

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Culture

12

What impact did we

start to see?

More than just Workers Compensation

Creating trust

Delivering care

Adding value

INJURY MANAGEMENT

Measures

14

How did we measure

success?

Claim costs down, reporting up

Tailored business unit reporting

Comparison to industry

Premium Reduction

Less people doing more

Return on Investment

INJURY MANAGEMENT

15

Where to next for Injury Management?

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INTERNATIONAL

Our operations are centred

around four regions.

AUSTRALIA

AMERICAS

ASIA

EUROPE

NEW YORK

Operating

since 1979

LONDON

Operating

since 1991

SINGAPORE

Operating

since 1973

SYDNEY

Operating

since 1958

Summary

17

Summary

• Ongoing journey

• Goal posts change constantly

• Leadership upfront

• Common Goal/Vision

• Good partners

INJURY MANAGEMENT

Put your

people first,

the rest will fall

into place

Questions