Your business technologists. Powering progress

aInject agility back in your business

application management

aInject agility back in your organization

application management

Our changing world demands higher levels of organizational agility, efficiency and customer responsiveness than ever before – in the public sector as well as in the commercial world. Many organizations have learned to plan for leaner operations in future, so that rising costs and unexpected events can be better absorbed without affecting services.

Your IT is critical to transformation. Change is now firmly dependent on your applications estate, and how fast and well those applications can be managed in line with transformation planning.

Properly managed and optimized, your applications will support key elements of your

transformation objectives, such as:

�Reduced costs

�Greater agility and flexibility in operations and processes

�Faster response to customers and citizens

�Better targeting of services

� Improved collaboration between staff and partners

�Reduced risk

�Elimination of IT silos

� Integrated technology end-to-end

The challenge for many organizations, however, is that the application estate is not optimised for change. In many cases, applications have been sourced on an ad hoc basis over many years. Sometimes incompatible legacy systems have been inherited. Applications are often dispersed across different sites, and managed by separate departments. And many applications show duplication and redundancy.

With this kind of experience, even quantifying and understanding what applications need to be managed can present a nightmare task for IT departments. Far from helping to drive transformation, application management can seem to be the biggest barrier to achieving it, or even the best reason to avoid it.

Breaking through that application management barrier requires the right approach to standardization, optimization, and simplification. Atos Right-Fit Application Management is a proven and comprehensive solution that achieves all those aims. It is used by our customers all over the world to deliver organizations that are fit for the future.

“Typically, we find that by adopting our Right-Fit approach we can reduce a client’s annual Application Management costs by 30-50%.”

Organizations everywhere are optimizing their applications landscapes to drive up effectiveness and efficiency, and reduce their costs.

Faster, smoother, more responsive applications for a changing world

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First, our leading Foundation Application Management services provide the core application support and maintenance functions. Through our optional Application Operation services, we can continually monitor usage and tune application performance. Demand is rarely constant. Our intelligent analysis ensures that we anticipate changes in demand and act accordingly, while also providing actionable advice for excellence in forward planning.

Second, we build on this comprehensive portfolio of core services with transformation-enabling Application Management, which changes your application landscape into a rationalized, standardized, and more efficient structure. Part of this improvement involves Lean Management techniques, supported by modernized application platforms, to enable further value to be released from existing applications – as well as for new models, such as cloud services, to be implemented rapidly and seamlessly.

Third, we add our vertical Application Management approach. This is where, as business technologists, we enable a high degree of customization, addressing sector-specific issues and applying our knowledge to create genuinely transformational solutions that deliver agility and flexibility.

Standardized approach with tailored deliveryOur Right-Fit Application Management approach breaks away from the outdated siloed treatment of applications. Instead it integrates them, creating new and more adaptable service and delivery models that drive efficiency across the organization. The result is an organization fine-tuned for service, able to focus on its objectives while we take care of the technology that enables them to be met.

Atos customers face all kinds of requirements for application management support. Many want to save costs in their IT departments. Others also want to use their computer systems to deliver wider savings and better staff productivity – more automation to reduce paper and print costs perhaps. Others want to grasp opportunities to streamline processes

and achieve greater efficiency across their operations.

There is also the imperative need to serve customers in easier and more compelling ways, to use existing systems more effectively to improve customer experience, and to introduce new forms of innovation.

We recognize the extraordinary challenges that organizations are facing today across all sectors Our Right-Fit Application Management approach combines the best common foundations for managing your systems – standardized building blocks – but tailored and optimized to address your specific and distinctive operating priorities.

Standardized foundation, customized refinementOur Right-Fit Application Management solution tackles your key business drivers on three levels.

Customer-intimate solutions

Tailored service delivery

“Keep the lights on”

Standardized core services

Industrialized service delivery

Modernized and transformedapplications and processes

Businesscontinuity

Costreduction

Revenuegrowth

Changingenvironment

Businesscontinuity

Costreduction

Business-enabling Application Management

Foundation Application Management

Public sector, Healthcare and Transport

“By standardizing and rationalizing a client’s application estate, we find that we can deliver cost savings of 10-20% per year.”

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Our transformational approach extends across the entire applications value chain. It begins with business consulting, moves onto architectural design, and continues through implementation, migration, and long-term, high-performance delivery.

Atos brings together all the skills and capabilities needed to handle every requirement, from upfront consulting to maintenance, management, and continuous improvement. That is how we drive transformation, stage by stage, across your organization.

The transformation journey first addresses the organization at the operational level, creating a lean and distributed delivery model based on our industrialized processes, automated tools, and global reach.

From here we move on to evolve your service provision, modernizing and integrating your applications to ensure that you have agile and efficient processes at the heart of your organization.

Finally, we work with you to help achieve your organizational transformation. This consulting-led step has maximum impact with deployment of innovative and sector-specific solutions that create your future operating model. Cost reduction, quality improvement, application and business process optimization and innovation are delivered progressively. This enables us to remain in touch with your organizational objectives, adding value at every stage, yet remaining flexible enough to adapt as your needs change.

Pricing for your budgetThe Atos Right-Fit approach is designed to be highly flexible, enabling us to deliver a service crafted to fit your distinctive needs. We provide a wide range of pricing models, including partnerships that share risk and rewards, targeted gain share, and outcomes based pricing.

As leaders in cloud-based delivery, we also provide highly scalable services that enable clients to access precisely the right levels of support they need and pay only for what they use. Options include:

Fixed-price, which provides the highest degree of certainty based around a defined scope To bring extra flexibility into this model, we can also deliver a blend of fixed and variable

pricing, giving a defined price for a determined scope but with charges agreed for any variance beyond that.

Volume banding, based on pricing for specific types of activity, and benchmarked against best-in-class services.

Outcome-based pricing based on shared risk. This model can also provide incentives to exceed targets, while guaranteeing a minimum service level.

Utility-based pricing is our most flexible payment model, allowing you to call on our resources based on a per-user/per application cost, enabling you to flex expenditure with demand.

Time andmaterials

Volumebanded

Utilitybased

Outcomebased

Fixed/variable

Fixedprice

Client control/risk

Supplier control/risk

Cost certainty Price �exibility

Innovate, deliver, transformRight-Fit Application Management is a transformational approach to Application Management. Although we use standard modules as the basis for every solution, we select and combine only those appropriate to the client’s needs. We then bring services specific to you as our client in order to deliver efficiency and performance improvements.

Degree of transformation

Dim

ensi

on

s o

f val

ue

TransitionOperational

transformation

Service and technologytransformation

Businesstransformation

Currentoperating

model

Interimoperating

model

Targetoperating

model

Future modesof operation

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Cutting costs to do more at National Healt-h Service ScotlandAtos provides NHS Scotland with secure and highly resilient application hosting and management services. As a result, NHS Scotland is transforming storage of diagnostic images. Through the Atos service, the central National Archive can now cope with exponential growth in the size of images produced by latest digital CT and MRI scanners. It has halved its projected storage requirement.

The Atos service also helps to reduce the unit cost of storage, thus making the National Archive more affordable for other application areas such as Digital Mammography, Diagnostic Retinopathy and Abdominal Aortic Aneurysms.

New and better customer services at Correo, Argentina’s official post officeTaking charge of Correo’s IT infrastructure and application development, Atos helped to transform customer service with automation of 240 post offices. Correo was also able to add value to customers with new online features.

The Atos project also achieved centralized administration of data, and delivered more efficient and secure money transfer processes by enabling interconnection to bank servers. We also managed a program to replace Correo’s legacy systems,

Boosting application delivery for the Welsh Government

The Welsh Government’s efficiency and citizen responsiveness plans are closely tied to its ERP system. When it discovered weaknesses in its SAP support, Atos was called in to provide a comprehensive application management service.

As a result, the Welsh Government now has a wide pool of experienced and skilled resources for application management. Atos provides proactive application management service between the core service hours of Welsh Government, ensuring that support is there throughout the working day. Atos also provides SAP consultancy to help the in house SAP team to improve delivery.

Helping in every way, throughout the world Using our range of unique Right-Fit Application Management solutions, our customers have

achieved:

�Peace of mind for a municipality where Atos manages the citizen GIS application

�Up-to-date applications maintained in face of fast-changing regulations for a Public Registrar

�Fully automated and real-time customer information that is more accurate, reliable and consistent for a leading transport operator

�Operational maintenance for critical applications at a hospice group

�Faster processes, less errors and administration time, and quicker decisions for a city’s hygiene management system

�Much better service support and operational flexibility for a national post office

�Foundations for e-commerce and logistics plans at another post office client

�More efficient automation tools for anticipating crises and conducting joint military operations in an international environment

�Cost savings of 35% through a transformational partnership with a major health service provider

�Cost savings of 30% in application management at a local authority

Focusing on your successWith a dedicated solutions portfolio for every type of organization, we can deliver a high level of knowledge and expertise about your requirements. Atos has deep roots in both public and private sectors, and we can show evidence of success in just your sector. So you can be sure we have the right solution for you.

“We help our clients by taking over the day to day operations of their application estate, enabling them to focus on their core business activities.”

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Global Delivery Center

Local Delivery Center

Worldwide footprint

Commercially flexible, globally deliveredRight-Fit Application Management is provided using our SureSource Distributed Delivery model, enabling us to offer the optimum balance of delivery resources according to your needs. We blend on-shore, near-shore, and offshore working with common processes and tools, co-ordinated by our customer service team, to provide seamless delivery.

Our SureSource approach ensures that clients receive exactly the right service for their priorities and requirements. It now includes the DirectSourcing pure-play option, which enables clients experienced in offshoring to access standard applications delivery on cost and value terms that compare with Indian pure-play companies. Yet our offer always remains an integral part of our global sourcing strategy, and additional capabilities and resources can be mobilized any time, as needed.

We ensure complete consistency at all times through the use of proven, integrated,

standardized, and industrialized processes, and will structure the delivery team around your organization and geographic requirements.

Experience to deliverWith 10,000 application specialists worldwide supporting nearly one million users, we provide 24/7 operations to global organizations. Our regional business units and network of global delivery centers give us the scale, knowledge, experience, and resources to deliver.

A new dimension to SureSourceNow we have added an innovative new option to our global sourcing strategy DirectSourcing - which is the first pure-play offshore service to be offered by a European outsourcing company. We created DirectSourcing to provide world-class, cost effective delivery that is integrated within a global sourcing strategy and yet offers real pure-play costs at the same time.

We recognize that, for most organizations, application management is still seen as an

on-shore, and for preference, on-site service. Through our policy of standardization and simplification, we can ensure that, even for complex core applications, at least some maintenance, testing, and long term management functions can be delivered from offshore locations. In that way, we can bring the additional cost-saving potential of offshore delivery to sectors that have not benefited from them in the past.

Once you begin migration to a rationalized and standardized applications environment, we will push costs down and provide innovative, results-focused commercial options. The Atos SureSource strategy, now including the new DirectSourcing concept, ensures that experienced clients can always have the best of both worlds: improved cost-efficiency and flexibility, backed by access to added value resources whenever needed.

“We find that clients who outsource their IT and operational functions to a best-of-breed partner are able to significantly grow their revenues by refocusing on their business strategy.”

Worldwide footprintc

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A culture that makes the differenceWe’re about more than facts and figures. We have embedded a set of values throughout our business and our people. And we live by them every day, in every client engagement.

We’re accountableWe believe in accountability. We hold ourselves accountable to our clients and our colleagues for the outcome, with robust control and strong commercial models that ensure our interests remain aligned with those of our client. We share the risk along with the reward.

You can trust usBecause trust is so central to a successful partnership, we deliver transparently. For example, we favor joint governance and management, a collaborative partnership culture, independent audit, and benchmarking.

We’re competitiveWe constantly strive to add value and achieve excellence by being agile, flexible, and proactive. Initiatives such as our Lean Management program ensure that all of our people are continuously looking to reduce cost and increase quality.

We value serviceTogether, we work to understand our clients’ organizations. We consider problems as an opportunity to improve and work with our customers to solve them, and deliver further benefits.

We believe in innovationIt keeps us sharp. Positive. Creative. Enthusiastic. A cut above the rest. We welcome inventive solutions. Our ‘FreshIdeasStartHere’ scheme and global scientific community stimulate and foster innovation.

We only accept excellenceBottom line, we believe in excellence. We maintain the highest standards in everything we do, focusing on results and acting with ambition. To measure this we are accredited to international best practices including ISO 20000, ISO 9001, ISO 27001, and CMMI.

Next stepsRight-Fit Application Management isn’t a ‘one size fits all’ solution. It’s a method of transforming your application ecosystem to become more efficient and more flexible. To address the challenges you face in your organization, wherever you are in the world.

To begin our discussions, we’d be happy to undertake an Application Management assessment. It’s a rapid process that identifies the most effective route forward for your organization and can highlight cost savings as well as how to more effectively align IT with your objectives. This collaborative approach is at the heart of our business values and is an essential part of any partnership in transformation.

If you’d like to discuss Right-Fit Application Management, please get in touch and let us show you how it can put your organization on a foundation for long-term growth.

Talk to Atos, your business technologists.

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For more information, contact: dialogue@atos.net

atos.net Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud and Atos Worldgrid are registered trademarks of Atos SE. October 2013 © 2013 Atos..

About AtosAtos SE (Societas Europaea) is an international information technology services company with annual 2012 revenue of EUR 8.8 billion and 76,400 employees in 48 countries. Serving a global client base, it delivers Hi-Tech Transactional Services, Consulting & Technology Services, Systems Integration and Managed Services.

With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail & Services; Public sector, Healthcare & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the NYSE Euronext Paris market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos Worldgrid.

For more information, visit: atos.net/rightfitamforpht