Phil RegierUniversity Dean for Educational InitiativesCEO of EdPlusArizona State University

Scaling Digital Programs + Initiatives for Success

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

ASU Charter

EdPlus is a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural and overall health of the local, national and international communities served by ASU through:

150 fully-online degree programs

Open scale courses

Online continuing education

Deep learning analytics

Academic Academic Enterprise

Animating Purpose Enlightenment of individual students Social transformation

Path to Achieving Public Value Immersive instruction Connecting instruction to knowledge

generation at society-impacting scale

Assumptions of Faculty Self-governing professionals Knowledge entrepreneurs

Assumptions of Management

Management drawn from and blended with faculty

Management drawn from and blended with faculty, but acting entrepreneurially

Accountability Mechanisms

Faculty and management professionalism

Demonstrated economic and social progress

Primary Funding Mechanisms

Enrollment funding from state and endowments Diverse; institutional entrepreneurship

8,239Students Enrolled

11,528Students Enrolled

1,201Online Graduates

15,221Students Enrolled

1,908Online Graduates

21,738Students Enrolled

2,664Online Graduates

30,625Students Enrolled

3,142Online Graduates

4,262Online Graduates

5,638Online Graduates

37,873Students Enrolled

41,413*Students Enrolled

7,094*Online Graduates

ASU Online Enrollment

* estimates

170

managed programs in Fall 2018

HistorySpring

2011

BiologyFall 2017

Electrical Engineering

Summer 2013

2011

2012

2013

2014

2015

2016

2017

2018

= 10 Managed Programs

2010

PsychologyFall 2010

PhysicsComing Fall 2019

2019

Over 130 3rd party tools and services are used by faculty and students in ASU Online courses. In many instances, collaborative partnerships are formed in order to explore ways to use the technology to improve online teaching and learning experiences. In some cases ASU Online Instructional Designers and Technologists are actively working with our partners (shown in bold) to guide product development.

130+ tools & processes

edX Engineering Course Interactives

Project Based LearningStudent-Driven ScenariosInteractive SimulationsImmersive Video ContentDecision-Led Activities

History Class with Cogbooks

Overview and welcome

Course progress metricsCustomized feedback based on self-reported student understanding

A Better Experience Through a Custom Digital Platform

Coach Portal and Tools

Portal that drives daily activities for Success Coaches including Triggers as well as coaching sessions with students.

Coaches have multiple data sources and tools to interact with students.

Coaches have the option of using different outreach methods that student’s are likely to respond to.

Multiple tools open simultaneously

Coach Portal

SMS / Text

Pitch (Chat)

An introduction call from their coach

Various check-ins A change in

student behavior

Triggers that surface a change in student behavior that can cause us to dig deeper (in some cases it creates an opportunity for the coach to help a student get back on track)

Dropped all classes

Holds

Academic Status Report (early warnings from instructor)

Low student activity in LMS

Mid point check in

Non-registration for future sessionsActionable Data

Alerts for Coach Outreach

Starbucks College Achievement PlanAt current run rate, we anticipate close to 20,000 graduates by 2025.

High Baseline: 25,391

Baseline: 19,928

Key Assumptions• Graduation forecast based on estimated enrollment rates and

completion/graduation rates from prior data• Assuming current trend of 8% growth rate, should increase 3-5 apps / day

YoY• Need 18% or increase of 9-18 apps / day to reach 25,000• Average apps per day in 2017 = 39

Key Levers to Pull• Increase contact rate and test new contact strategies• Increase # of apps / day• Increase % started to completed apps

Help partners map their major choice to high demand positions AT STARBUCKS

Deepen pipeline for Starbucks internships

Launch Career Skills and Resource Development Course to begin career preparation early

Starbucks Career site relaunch featuring SCAP as a key part of the employee value proposition.

Create more opportunities for scholars to continue their career with Starbucks

Engage & Leverage alumni

Accelerate connection to ASU employers

Data from surveys, KPIs, and analytics indicate we need to:

Action:SCAP included as ASU Affinity group

Include SCAP scholars and alumni in Mentorship Platform pilot

Launch Career Concierge to connect students directly to employers who recruit with ASU

Value of SCAP Scholar’ - one page view of the value add provided by partners who have earned their degree while working at Starbucks

Phil RegierUniversity Dean for Educational InitiativesCEO of EdPlusArizona State University

Scaling Digital Programs + Initiatives for Success