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Unit 1 How to greet and introduce yourself!

Greetings, farewells, and special expressions

A. Greetings

Neutral to formal: A: Hi. /Hello. How are you? B: Fine, thank you. / Fine, thanks. . . . How are you? / How about you?

Less formal: A: Hi. /Hey. How are things? Hows it going? / Howre you doing? B: Pretty good. / OK. / All right. / Im good. . . . How about you?

Activity 2 Listen and fill in the gaps.

A: Hello, __________ names Ming. __________________ your name? B: My ________________ Razia. A: Oh, pleased to _______________ you. B: _______________ to meet you too.

How are you? - Fine, thanks. And you? How have you been? - Very well. And you?

How are things? - Not too bad, thanks. How is your girlfriend? - Shes fine.

B. Introductions

Introducing oneself

Can/ May I introduce myself? My names Peter.

Let me introduce myself. My names

Id like to introduce myself. Im

I dont think weve met. Im

Introducing someone else

Can/ May I introduce a good friend of mine? This is .

Have you met ?

Id like you to meet .

I want you to meet .

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Read and practice the following flashes of conversations, paying attention to formal and informal ways

of introducing people to each other.

1. Mr. Cole is speaking to Mr. Butler when Mr. Brown comes up to them.

Mr. Cole: Mr. Butler, Mr. Brown

Mr. Butler: How do you do, Mr. Brown!

Mr. Brown: How do you do, Mr. Butler!

2. Mr. Butler to Mr. Cole: Could you introduce me to Mr. Harrison from the British Trade

Delegation?

Mr. Cole: Certainly. Mr. Harrison, Id like you to meet Mr. Butler from The Washington Post.

Mr. Harrison: How do you do, Mr. Butler, happy to meet you.

Mr. Butler: How do you do, Mr. Harrison. Nice to meet you!

3. Mr. Cole: Miss Blake, have you met Mr. Brown from the Foreign Office?

Miss Blake: Im happy to meet you, Mr. Brown.

Mr. Brown: Delighted.

4. Mr. Cole: Your Excellency (addressing the Ambassador), may I present Mr. Brown from the

Foreign Office?

Ambassador: How do you do.

Mr. Brown: How do you do, sir?

5. Mr. Cole: Your Excellency, may I present my wife?

Ambassador: How do you do, Mrs. Cole.

Mrs. Cole: How do you do, your Excellency?

6. Mr. Cole: Id like you to meet my wife. Mary, this is my friend Jack.

Mary Cole: Hello, glad to meet you, Jack.

Jack Brown: Im glad to meet you, Mary.

7. Peter (to his sister Mary): Mary, meet my fellow student John.

Mary: Hi, John! Glad to meet you.

John: Hello Mary! Happy to meet you!

Now your turn!

In pairs of three colleagues make two dialogues using formal and informal registers.

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Pay attention:

Titles used without a name include sir (for a man), Madame ma'am (for a woman), and

professional titles (Doctor, Professor, Reverend, Father, etc.)

Do not use "Mister" or "Lady" as a title. Both of these are considered disrespectful.

Titles used with a family name are Mr. (for a man), Ms. (for a woman--general), Miss (for a young,

unmarried woman), Mrs. (for a married woman), and professional titles (Doctor, Professor,

Reverend, Sister, etc.)

C. Making contact Excuse me, are you Mrs. ? - Yes, thats right. Hello, you must be Mrs. You are Mr. , arent you? Have we met?

How do you do! - How do you do! Nice to meet you. - Nice to meet you, too. Please, call me - Then you must call me

D. Good-byes Good bye/ Bye/ Ill say good bye/ See you later/ See you soon. I must go now. I (really) must be going. I must be off. Im afraid Ive got to go. Its getting (very/ rather) late. Theyre calling my flight. Ive got a lot to do this afternoon. I want to get away before the traffic gets too bad. Ive enjoyed talking to you. Its been a very useful meeting/ nice afternoon. Thanks for everything. Thank you for coming.

Have a good/ safe trip/ flight. - Thank you (same to you). Have a good weekend. - Same to you. Enjoy the rest of your stay. - Same to you.

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Formal Conversation

Greetings Introductions Good-byes

Sample sentence Sample response Sample sentence Sample response Sample sentence Sample response

Hello, Mr. Smith Hello. Dr. White, Id

like to introduce

you to Rachel.

Its a pleasure to

meet you. /

Pleased to meet

you.

It is nice meeting

you.

It is nice meeting

you too. Hello, doctor. Hello.

Good morning. Good morning. It is nice to see

you.

Same to you.

Good afternoon. Good afternoon.

Good evening. Good evening. Have a good

day.

Thank you. You

too.

How are you? Fine, thank you. Goodbye. Goodbye.

Informal Conversation

Greetings Introductions Good-byes

Sample sentence Sample response Sample sentence Sample response Sample sentence Sample response

Hey. Hi. Hey. Hi. Ann, this is Jim.

Hes in my class.

Hi Jim. Nice to

meet you.

Nice meeting

you.

You too. How are ya? Im good. All

right.

Take it easy.

How are things? Pretty good. Hi. My names

John.

Im Dave. Nice

to meet you.

Take care.

Hows it going? OK. Not bad. Im off. OK, bye.

How ya doing? Im doing well. I got to go.

See ya. See ya

later. Bye.

Whats up?

Nothing much.

Not a whole lot.

Nothing.

Nothing special.

Not much.

So long.

Whats new? See ya.

Whats happening? See ya later.

What are you up

to?

Bye.

Whats going on?

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Practice: Greetings and Introductions

1 What is the difference between these phrases?

a (i) How do you do? (ii) How are you? b (i) Excuse me, are you Mrs. Kramer? (ii) Sorry, I dont know your name. c (i) May I introduce myself? (ii) Hi everybody. My names Jim Sellers. d (i) This is Mary. (ii) Let me introduce you to Mary Higgins. e (i) Goodbye. Its been very interesting talking to you. (ii) See you. I really had a good time. f (i) I got to go now. (ii) Im afraid I must be going soon.

2 Complete the following conversations with the most appropriate words or phrases.

a) M = Martin, J = Jacqueline

M: Excuse me, ____________ Jacqueline Turner? J: Yes, thats ____________. M: May I ____________ myself? Im Martin Young. How do you do! J: ____________, Mr. Young.

b) L = Lin, D = Dan, P = Peter

L: Dan! Good to see you again. ____________ are things? D: Hello, Lin. Fine, thanks. Pretty busy, as always, I suppose. Can I introduce you to a colleague of ____________, Peter Winston? Peter, this is Lin Farrell. P: Nice to meet you, Ms Farrell. L: Nice to meet you, too. ____________, call me Lin. P: Then you ____________ call me Peter. 3 Think of the most suitable reaction to the following phrases.

a) How are you? . b) How do you do? .. c) Pleased to meet you. d) It was nice meeting you. e) Have a good weekend. .. f) See you next month. . g) You must be Ann Peterson. .. h) I hope to see you again. ..

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4. Read and practice the following flashes of conversation.

1. How do you do, Mr. Jones. How do you do, Mr. Hardy! Sit down, please. What can I do for you? Ive come to fix an appointment with you for our Deputy Minister of Health, if I may. Certainly you may. 2. Good morning, Mrs. Garland. Good morning, Mrs. Davis. How are you today? I am quite well, thank you. And how are you? Fine, thank you! 3. Morning, Frank. Hello, Jim. How are you? More or less all right, thanks, and you? Very well, thanks, be seeing you soon! Bye! 4. Good evening, Mr. Mailer, nice to see you well again. Thank you, Mr. Davis, and how are you feeling? I m not so well unfortunately I m sorry to hear it More reading: Here are a few rules of introduction which are useful to remember:

1) Men are introduced to women; 2) Young people to older ones; 3) Old friends to newcomers; 4) A young girl to a married woman

Socially women are never presented to a man unless he is the Head of state or a member of the Royal family.

The simplest form of introduction is the pronouncing of the two names: Man to man Mr. Walters. Mr. Jordan Mr. Walters, this is Mr. Jordan. Man to woman Miss. Blake. Mr. Jordan (give her name first) Miss Blake, this is Jack Jordan.

The more formal forms of introduction are: Man to man Mr. Walters, may I introduce Mr. Jordan? Mr. Walters, I d like you to meet Mr. Jordan. Man to woman Miss. Blake, may I introduce my assistant Jack Jordan? Miss Blake, I d like you to meet my assistant Jack Jordan.

The most formal way of introduction is: Mr. Walters, may I present Mr. Jordan? ( ... allow me to present ) Miss Blake, may I present Mr. Jordan?

There are also a number of conversational introductions such as: Mr. Walters, have you met Mr. Jordan? Mrs. Blake, do you know Mr. Jordan?

The usual response to an introduction is How do you do, which is a sort of greeting and not a question (about your health) and the best answer to it is How do you do. Sometimes one may say less formally: I am glad to meet you, Happy to meet you or just Hello. It is very good to add the name of the person introduced: I m very glad to meet you, Mr. Jordan. If you did not remember the name it is perfectly all right simply to ask: What was your name, please? or Could you kindly repeat (give) your name? Always stand when introduced, ladies may remain seated as a rule.

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1. Study and practice the short exchanges/ dialogues given below. Identify whether the relationship is (a) formal, or (b) informal A : Good morning, sister. How are you? B : Im fine thank you, doctor, _________________________________________________________ A : Hello, Abdul. Howre you? B : Fine, thanks Howre you? A : Im fine. _________________________________________________________ A : Good morning, sir. B : Good morning, Ms. Singh. I hope youre feeling better now. A : Much better, thank you. _________________________________________________________ A : Hi, Anju you are just the person I was looking for. B : Hello, Suresh. Why, whats up? _________________________________________________________ A : Good morning, Mr. Pillai, isnt it a lovely day? B : Good morning. Yes, its nice and cool.

2. Match the responses to the greetings in the table below:

Greetings Responses

i) Hi Rahul! Whats up?

ii) Its great to see you again. So, hows life?

iii) Howre you feeling now?

iv) Hello Mr. Gupta! And how are you?

a) Im very well, thank you.

b) Hello Raj. Nothing.

c) Much better, thank you

d) Not bad.

3. You go to the hospital and meet a senior colleague. He works in the hospital now. Which expression will you use? (Antiguo colega)

i) Good morning. How are you? ii) Good morning sir, howre you feeling now? iii) Hi! Hows life? iv) Hey! how are you, old boy?

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Dialog 1 Characters: Jane Bill Harry In the street

Bill : Hi, Jane .Hows life? Jane : Not too bad thanks, how about you? Bill : Could be worse. This is Harry, this is my friend Jane.

Harry and Jane : Hello. Jane : Im sorry you two, but I must go to the dentists in five minutes. Bill : All right. Keep in touch. Jane : O.K. Say hi to Mary for me. Bill : Thanks. Jane :Bye. Bill and Harry :Bye.

Vocabulary Could be worse = podra ser peor. Dialog 2 Characters: Mr. Godley, Mr. Bellamy, Miss Lloyd At the office Mr. Godley: Good morning, Mr. Bellamy. How are you? Mr. Bellamy: Very well, thank you. How are you? Mr. Godley: Im fine, thanks. I dont think you know my secretary. This is Mr. Bellamy. This is Miss Lloyd. Mr. Bellamy and Miss Lloyd: A pleasure to meet you. Mr. Bellamy: Well, I have a lot of things to do. Shall we start? Miss Lloyd: Certainly. Have a nice day Mr. Godley. Mr. Godley: Thanks, bye.

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Talking about family

Activity 1 Use the words in the box to complete the vocabulary table.

grandson father husband

aunt sister cousin

nephew grandmother daughter

Activity 2 Complete the table:

Subject pronoun I you he she we they

Possessive adjective our their

Activity 3 Read and listen

This is Tom Clegg. Hes a teacher. Hes married and this is his family. Sally is Toms wife. Shes a doctor. Their children are Jane and Nick. Theyre pupils at primary school. His fathers name is Bob and his mothers name is Ann. They are retired.

Male Female

grandfather

wife

son

brother

granddaughter

uncle

niece

cousin

mother

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Look at the family tree and complete the sentences. Bob = Ann

| |

Tom = Sally | |

_____________________ | |

Jane Nick 1 Sally is Toms wife.

2 Tom is Sallys ____________________________

3 Jane is Tom and Sallys ________________________

4 Nick is their ___________________________

5 Bob is Toms _____________________________

6 Ann is Jane and Nicks __________________________

7 Nick is Janes ________________________________

Activity 4 This is Sue and her family.

Read and listen to Sue.

I have a shop in Livingston. My husbands name is Jim. He has a job in Edinburgh. Hes a nurse. We have two daughters, Emma and Kate. We have a dog.

Are the sentences true (T) or false (F)?

1 Sues shop is in Livingston. T F

2 Her husband has a job in a school. T F

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3 Sue and Jim have two sons. T F

4 Emma is Kates sister. T F

5 They have a cat. T F

Activity 6

Listen to the teacher and write the sentences. 1 _________________________________________________________ 2 _________________________________________________________ 3 _________________________________________________________ 4 _________________________________________________________

Activity 7 Write four sentences about your family.

I have ________________________________________________________ ______________________________________________________________ ______________________________________________________________

Activity 8 The family questions below are in the wrong order. Put them in the correct order.

1 married you are?

2 long married have been how you?

3 any children got have you?

4 live parents with you do your?

.

5 brothers have sisters and you how got many?

6 your alive are still grandparents?

..

7 of family live where most do your?

..

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Talking about likes and dislikes

Food, drink, sports and hobbies

Activity 1 Muse your dictionary and translate these words

Food Drink Sports and hobbies

pizza milk tennis

tomatoes beer swimming

apples coffee football

hamburgers tea sewing

Tick the things that you like and cross the things that you dont like.

Activity 2

Listen to the questions and answers.

Do you like coffee? Yes, I do.

Do you like tea? No, I dont. (= do not)

Talk to your partner about the food, drinks, sports and hobbies with the cue cards.

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Activity 3

Listen to the text and fill in the gaps: Hello! My names Maria. I come from

Dundee, but now I live and work in London.

Im a ______________________ and Im also

a student. I work in an Italian restaurant.

I _______________________ Italian food but I

____________________ like my job. I speak ________________________ and

French and I want to be a _____________________________.

Listen and repeat the questions.

1 Do you come from Scotland?

Yes I __ do__

2 Do you live in Glasgow?

No I __dont__ I live in London.

3 Do you work in a Chinese restaurant?

No, I ________ I work in an Italian restaurant.

4 Do you like Italian food?

Yes, I ________________.

5 Do you like your job?

No, I ______________ I want to be ________________.

6 Do you speak French and Spanish? I __________________ English ___________________ but I _____________ speak Spanish.

Complete the conversation. Fill in the gaps in the answers. Then listen and check.

Ask and answer questions with your partner. Give true answers.

Activity 5 Write about what you like.

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Telling the time and talking about daily routine

Read the text below: I get up at 7 oclock. I have breakfast at 8 oclock. I go to school at 8.30. I come home at 3.15. I do my homework, then I have my dinner at 6.30. I watch TV. I go to bed at 9 oclock.

Complete the sentences

1 Jim __________________________________ at 7 oclock.

2 He ___________________________________ at 8 oclock.

3 He ___________________________________ at 8.30.

4 He ___________________________________ at 3.15.

5 He ___________________________________ at 6.30

6 He ___________________________________ at 9 oclock

What time is it? Listen and write down the time.

1 _____________ 2 ___________ 3 _____________ 4 ____________

5 _____________ 6 ___________ 7 _____________ 8 ____________

9 _____________ 10 ___________

Practise telling the time with the cue cards.

Make sentences using these words:

1 get up 2 do the housework 3 have dinner 4 play football 5 watch TV 6 go to school

7 go to bed 8 go swimming 9 have a shower 10 go shopping 11 read the newspaper 12 listen to music

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Activity 1 Listen to Nicole and fill in her diary for a week.

April

Mon 14 Stay at home

Fri 18

Tues 15 Sat 19

Wed 16 Sun 20

Thurs 17 Notes

Ask your partner What do you do on Monday?

Activity 2Listen to Tom talking about what he does every day.

Circle T (True) or F (False) for each of these statements: 1 He gets up at 7.15. T F

2 He has a bath. T F

3 He doesnt have breakfast. T F

4 Hes a doctor. T F

5 He works in a school. T F

6 He starts work at 8.30. T F

7 He finishes work at 5.30. T F

8 He has one hour for lunch. T F

9 He usually has soup and a sandwich for lunch. T F

10 He gets home at 6 oclock. T F

11 He reads the newspaper after dinner. T F

12 He always watches television from 9 oclock to 10.30 T F

13 He often goes out on weekdays. T F

14 He goes to sleep at about 11.15. T F

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Ordinal Numbers from 1 through 1,000,000

1 st first 11 th eleventh 21 st twenty-first 31 st thirty-first

2 nd second 12 th twelfth 22 nd twenty-second 40 th fortieth

3 rd third 13 th thirteenth 23 rd twenty-third 50 th fiftieth

4 th fourth 14 th fourteenth 24 th twenty-fourth 60 th sixtieth

5 th fifth 15 th fifteenth 25 th twenty-fifth 70 th seventieth

6 th sixth 16 th sixteenth 26 th twenty-sixth 80 th eightieth

7 th seventh 17 th seventeenth 27 th twenty-seventh 90 th ninetieth

8 th eighth 18 th eighteenth 28 th twenty-eighth 100 th one hundredth

9 th ninth 19 th nineteenth 29 th twenty-ninth 1,000 th one thousandth

10 th tenth 20 th twentieth 30 th thirtieth 1,000,000 th one millionth

Listen to the dialogue. Where is Markus? Markus is at the Leith Street bakery. Listen again. Complete these sentences. What does he buy? 1 He asks for a cheese __________________

2 He asks for a chocolate ________________

3 The sandwich costs ___________________

4 The muffin costs _____________________

5 The total cost is ______________________

Your teacher will show you the dialogue. Practise it with a partner.

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Read this leaflet and answer the questions

Aberdeen Electrics Union Street

AB1 4LX Website: aberdeenelectrics.com

Telephone: 01224 546 993

OUR SALE STARTS FRIDAY 5th JANUARY! HUGE REDUCTIONS!

HURRY ALONG!

NEW CD PLAYER PHILIPS 23 INCH LCD TV ONLY 45! ONLY 399!

IPOD NANO ONLY 99!!

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1 What is the name of the shop? __________________________________

2 Where is it? ______________________________________________

3 What is the phone number? _________________________________

4 What is their website address? _______________________________

5 When does the sale start? ___________________________________

6 What costs only 45? _______________________________________

7 How much is a flat screen TV? ________________________________

8 How much is an ipod? _______________________________________

Check your answers with your partner.

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Activity 1 Read this text and answers the questions.

Hello. My names Ayesha. Im a teacher. I work in a primary school. The pupils in my class are

eight years old. I start work at half past eight every day. I get up at seven oclock. After breakfast I

walk to work. I finish work at four oclock. Then I come home. 2 1 What is Ayeshas job?

Shes a ________.

2 Where does she work?

In a ________ ________.

3 How old are her pupils?

________ ________ ________

4 When does she start work?

At ________ ________ ________.

Activity 2 Choose the correct verb for each sentence. Add an -s where you need one

drink have like live need start watch work

1 They _______ work at nine oclock.

2 We _______ TV every night.

3 I _______ in a supermarket.

4 Ahmet _______ in a flat.

5 Jean _______ chocolate.

6 You _______ new shoes.

7 Sandra _______ red hair.

8 James always _______ tea.

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Activity 3 Work with a partner. Look at the words below. All of them are connected with work. Use your dictionary. Write the meanings of the words on the lines.

salary __________________________________

wages __________________________________

sick pay ________________________________

Income Tax _____________________________

National Insurance _______________________

overtime _____________________________

flexi-time ____________________________

shiftwork ____________________________

temporary worker (temp) ______________________

customer ___________________________________

Activity 4 Write about a normal day for you, at school, college or work.

Write about:

when you get up

what you eat for breakfast

how you get to school/college/work

what time you start and finish

what you do in the evening.

Activity 5 Write the sentences below as questions (?) or negatives ().

1 (?) You know the time.

2 () He lives in Paisley.

3 () They work on Saturdays.

4 (?) She likes the boss.

5 () I know him.

6 (?) We need this.

7 () We start now.

8 (?) They sell newspapers.

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Activity 6 This is Andrea Cagney. Shes Head of Human Resources at Slaneco, a large company. Listen to her as she talks to some new employees.

As you listen, answer the questions below.

For questions 13, tick (X) either a or b. For questions 49, tick either true or false.

You will hear the CD track twice. 1

At Slaneco

1 a You must arrive at 9.00. ___

b You must start work at 9.00. ___

2 a There is a break from 10.00 to 10.30. ___

b There is a break from 10.30 to 11.00. ___

3 a There is an hour for lunch. ___

b There is half an hour for lunch. ___

4 Employees must eat in the canteen. true ___ false ___.

5 Men must wear a tie. true ___ false ___.

6 Women must wear a tie. true ___ false ___.

7 Men mustnt wear jeans. true ___ false ___.

8 Women mustnt wear jeans. true ___ false ___.

9 Women must wear jewellery. true ___ false ___.

1. 3. Everyday Communication Access 2 pag 18

2. 2 WS student Access 3

3. 1. Student Every day communication Access pag 14 empezar present t continuous

4. 2 Student Everyday Communication LearningTransactional Access 2

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Look at the workplaces in the box. Write one under each picture.

building site college factory farm hospital office studio supermarket surgery

Choose one of the workplaces in the pictures above. Write about what people do there. Use your

dictionary. For example:

On a farm they grow fruit, vegetables and crops. They keep animals like cows, sheep and pigs. Farmers

get up very early in the morning. In spring, summer and autumn they work all day. In the winter they dont

work so much. They repair machinery and buildings.

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Look at the names of the jobs in the box. Are they good jobs or not?

businessman firefighter lawyer doctor pilot plumber police officer teacher

Think about these things:

Safe, dangerous, exciting, interesting, tiring, boring, useful, well-paid, dirty

Now choose a job (or your own) and say what you think.

Eg.

Reading

Ranjit Singh is 18 years old. One day he goes to see the Careers Adviser, Ms Contini.

Ms Contini: Hi, Ranjit. Come in take a seat. Ranjit: Thanks. Ms Contini: So, you want some advice. Ranjit: Yes, I do. Ms Contini: Whats the problem? Ranjit: Well, Im not sure. I want to go to university. But also I want to get a job. Ms Contini: Why do you want a job? Ranjit: I want to make some money. I want to buy a car, and things. Ms Contini: What kind of job do you want? Ranjit: Well, my father owns a business cash and carry. He can give me a job. Not much money at the start, but its a good business and I can get a good job later. Ms Contini: Does your father want you to work for him? Ranjit: No, he wants me to go to university. Ms Contini: Maybe thats a good idea its only for four years. You can work for him later or do another job. After university, you have a choice. Ranjit: Yes, maybe youre right. OK, thanks a lot.

Its well-paid but its

dirty and tiring.

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Now look at the verb forms in the box. Write one in each space below.

to buy to get to go to make to talk

Ranjit speaks to Ms Contini because he wants _________ about his career. He wants _________ to

university but he also wants _________ a job. He wants _________ some money because he wants

_________ a car.

We can join two verbs in English with to

or

All of these sentences have two verbs with to in the middle. Write the words in the correct order.

1 to Jim see we hope soon 5 good Mustafa job tries to do a

---------------------------------------------------- ________________________________

2 film to want they watch the 6 get to early up I hate

________________________________ ________________________________

3 needs jacket Sandra to new buy a 7 we at stop have coffee 10.30 to

________________________________ ________________________________

4 post remember to letters the 8 forgets often her do to homework Saida

________________________________ ________________________________

Write about things you like to do, want to do, hope to do, must to do and hate to do. Write two

sentences about each.

I like ________________________________

I hate ________________________________

I want _______________________________

I hope____________________________________

I must ________________________________

I want to get a job.

I need to make

some money.

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Activity Language focus

Look at these sentences and questions:

We start work at nine oclock. She goes to work by bus.

When do we start work? How does she go to work?

In the present simple, with question words like when, what, why, who, where, how, etc, we make

questions with do (I, you, we, they) or does (he, she, it).

Now work with a partner. Make questions for these answers:

1 _________we_____________? We start work at nine oclock.

2 _________we_____________? We finish at five.

3 _________we_____________? We have lunch from one till two.

4 _________________________? You park your car behind the building.

5 _________________________? You work with Ms Collins.

Activity Vocabulary Work with a partner. Look at the words and expressions in the box. Match each one with its meaning af.

back shift double time piecework time and a half to be promoted to get the sack / to be fired

a 50% more than normal hourly pay.

b Double the normal hourly pay.

c You get money for each thing you do or make.

d You lose your job because they dont want you.

e You move up to a better job.

f You work from late afternoon to late at night.

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Activity 2 Listening Track 4.1 Marco starts work on Monday at Cheapco, a supermarket. On the Friday before, he talks to his boss, Mr. Stevens. Listen to the conversation and fill in the form below. Cheapco Terms of employment

Start work Supermarket opens

Mon to Fri _________ _________

Saturday _________ _________

Sunday _________ _________

Pay per hour

Mon to Fri _________

Saturday _________

Sunday _________

Staff must not wear _______________

The car park is __________________

____________________________________________________

Activity 3 Speaking Now imagine you are a manager of FairAir, an airline company. Think about when the office opens and closes, and the pay. Fill in the form below. FairAir Terms of employment Start work Supermarket opens

Mon to Fri _________ _________

Saturday _________ _________

Sunday _________ _________

Pay per hour

Mon to Fri _________

Saturday _________

Sunday _________

Staff must not wear _______________

The car park is __________________

____________________________________________________

Work with a partner. One of you wants a job. The other is the manager. Ask and answer questions.

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Activity 5 Writing Look at the job adverts below. Think of a job one you do or one you know about. Write your own advert in the third box.

Bennings Department Store

needs

counter staff

40 hours per week

Good pay and conditions

Staff must be smart and polite

Phone 436 2897

for application form

Hair Salon

wants assistant

No experience necessary

Competitive pay

Call Sharon now on

08756 239864

YOU

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Work with a partner. Read the internet advert below and answer the questions.

1 We dont know the salary. True false

2 The job is in Britain. true false

3 The job is for a customer service rep. true false

4 You dont fly with the customers. true false

5 When the customers get to the resort, you finish work. true false

6 You work at any time of the day or night. true false

7 You always go to the same airport. true false

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You are interested in the job for Sunstroke Travel. You click the view details >> link and read this: Sunstroke Travel needs TRANSFER REPs. You support our customer service reps. You meet customers at the airport, go with them to the resort and help with welcome events and excursions. Sometimes you work at night, and you go to different airports. Want a career in travel? Sunstroke Travel is a world leader. Over 2 million people choose us for their holidays every year. When you work for us, you are part of a great team. You give good customer service and help customers to enjoy their holidays.

Interested? Please click the 'apply online' button below.

apply online

So you apply online and you get an interview. Choose to be student A or student B. Student A wants the

job. Student B is a manager at Sunstroke Travel. Your teacher will give each of you information. Roleplay

the interview, then change parts and do it again.

Work with a partner. Write the correct form of each verb below. Where there are two verbs, join

them with to. Follow the signs for questions and negatives.

Example:

0 ? Elena want work in London.

Does Elaine want to work in London?

1 We work in a shop. _________________________________

2 ? You have a car. ___________________________________

3 ? Veysel know you. __________________________________

4 She loves you. ____________________________________

5 ? They want move to London. __________________________

6. You need make more money. __________________________

7. - He try do a good job. _______________________________

8. ? Elena like shop here. _______________________________

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Look at the words in the box. They are all in lessons 14. Work with a partner. Write one on each

line in the text.

back shift customers lawyer supermarket time and a half wages

Roman is a student. He wants to be a ___________ one day. But now he needs to make some money. So

he works on Saturdays in a ___________. The ___________ are good because the supermarket pays him

___________. He works on the ___________, from four oclock till midnight.

The supermarket has a lot of ___________ on Saturdays.

It is August. You are in Malaga, in Spain. You work for Sunstroke Travel as a transfer rep. Write an e-mail to a friend. Tell your friend about: the work you do every day (meeting at the airport, helping with welcome events and excursions) the hours you work day and night. Try to write around 40 words.

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Slaneco is a large international company. Look at their job advert below.

25 Discovery Street, Dundee, DD7 8QS

We are a large international company. We need telephone sales workers.

We offer good pay

interesting work good working conditions staff dining room with excellent food a chance of promotion if your work is good

Phone Andrea on 01382 89760 for an application form

Boris Ganchev works for Slaneco. Today he has an interview with Andrea Cagney, the Head of Human

Resources. Listen to their conversation. As you listen, write T (true) or F (false) in each box 1-5 above. You

will hear the CD track twice.

Language focus Look at these questions:

Is your name Boris? Whats your name? Your names Boris?

Yes/no question

We change the word order:

1 2 3

Your name is 3 1 2

Is your name ? We can answer with

Yes. or No.

Wh- question

We start with a question word what. Then we change the word order.

1 2 3

Your name is 0 3 1 2

Whats your name ? When we answer, we

give some information: Boris.

Checking question

We dont change the word order:

1 2 3 Your names Boris.

1 2 3 Your names Boris? but our voice rises at the end: Your names Boris? We use this when we think we know the answer. Usually, this is: Yes.

2

4 5

3

1

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Now work with a partner. Read the questions from the interview. Decide which kind of question

each one is. Tick () one of the lines.

1 You started work here six

months ago?

______ ______ ______

2 That was in May? ______ ______ ______

3 So, why did you choose

Slaneco?

______ ______ ______

4 Did you think Slaneco was a

good company?

______ ______ ______

5 Now, are you happy here? ______ ______ ______

6 Why arent you happy? ______ ______ ______

7 But you like the working

conditions?

______ ______ ______

8 You mean the canteen? ______ ______ ______

9 You dont like the food? ______ ______ ______

10 Is the pay better? ______ ______ ______

11 And the work is not so boring? ______ ______ ______

12 So, do you want the job? ______ ______ ______

I know all about you!

Activity Work with a partner. Write much or many on each line.

a How ________ people work here?

b How ________ money does he make?

c How ________ hours do you work every week?

d How ________ time do we have?

e How ________ coffee do you drink every day?

f How ________ cars does the factory make every week?

g How ________ do these cost?

h How ________ shifts are there?

Yes/no question Wh- question Checking

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Look at the study questions below: Where are you studying at the moment? What subjects are you studying? Why are you studying? Are you enjoying your course? Are you having any problems? Are you finding it hard to do the homework? Practise asking and answering these questions with a partner Listen to Jasmin. Is she talking about her job? Listen again and complete the sentences below with the missing information.

1 Im studying at _____________________

2 Im studying ___________________ and ___________________

3 Im doing those subjects because I want to work in a ________________

4 Im enjoying the _____________________

5 Im having problems with the _____________________

6. Im finding it hard to do my _____________________

Read Salmas description of her current job and studies. Whats her job and what is she studying? She has made 10 punctuation errors. Find and correct them.

At the moment, I am working and studying. I am studying english at a local college. I

am in the middle of a ten-week course and I am really enjoying it. im studying English because I need it for my job but Im finding it difficult to concentrate in class as Iam very tired in the mornings.

my name is salma and I am a cleaner. I work part-time for Lothian buses in edinburgh. I

work three days a week, normally on Tuesday, Wednesday and Thursday. I work the night

shift so I start at 10 pm and finish at 6 am. I have a thirty-minute break in the middle of my

shift

In my job I have to remove rubbish from the buses and I have to clean the seats and

floors. I dont have to wear a Uniform.

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Tense Use Form Examples Spelling rules

Present Progressive/ Continuous

1) actions

happening at the moment of speaking (now, at the moment)

2) fixed plan in

the near future

3) temporary actions

4) actions

happening around

the moment of speaking (longer actions)

5) trends

6) repeated

actions which are irritating to the

speaker (with always, constantly,

forever)

Affirmative: S + am/are/is + V-ing Interrogative: Am/are/is + S + V-ing Negative: S + am/are/is + not + V-ing? am/are/is + not= m not/ arent/ isnt

I am playing volleyball. He/she/it is playing volleyball. We/you/they are playing volleyball.

Am I playing volleyball? Is he/she/it playing volleyball? Are we/you/they playing volleyball?

I am not playing volleyball. He/she/it is not playing volleyball. We/you/they are not playing volleyball.

1) consonant after a short, stressed vowel at the

end of the word Double the consonant.

sit he is sitting put - he is putting

In British English we double one -l at the end of the

word: travel travelling

2) one -e at the end of the word

Leave out the -e.

write he is writing take he is taking

BUT: double e: add -ing see he is seeing

3) verbs ending in -ie

Change 'ie' to 'y'. lie - he is lying

4) verbs ending in -c

Change 'c' to 'ck'. picnic - he is picnicking

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Initial Telephone Contact:

A: 1. Greeting 2. Name of Company 3. Offer of Assistance

A: Good morning, Alpha Data Company. May I help you?

B: 1. Response to question [if asked] 2. Request person or department 3. Please

B: Yes. May I speak to Mr. Hsu in Accounts, please?**

A: 1. Request name

A: May I ask who is calling, please?

B: Winifred Young from Dyno Masters Company.

A: 1. Thank you 2. Confirmation of Request 3. Ask to Hold

A: Thank you Ms. Young. Mr. Hsu in Accounts? One moment please.

B: Thank you.

** Another option and quite common is:

This is Winifred Young from Dyna Masters, may I speak to Mr. Hsu in Accounts, please?

This option is a bit faster as it removes one step from the exchange.

Contact with your target person:

A: 1. Greeting 2. Name 3. Offer assistance

A: Hello, Kevin Hsu here. May I help you?

B: 1. Greeting 2. Name and company 3. State reason for calling

B: Hello Mr. Hsu, this is Winifred Young from Dyna Masters. I dont quite understand the

last invoice you sent us for maintenance of our Internet servers.

A: 1. Greeting 2. Address the question

A: Hello Ms. Young. Let me check that invoice and see what the issue was. Can you give

me the invoice number, please?

Example Dialog: Practice this dialog with a partner

A: Hello. Phuket Gazette, may I help you?B: Yes, please. Id like to talk to Chris Husted in

36

Goods and services Buying clothes

Match the pictures to the words

dress skirt scarf gloves socks T-shirt jacket trousers hat shoes shirt tie

Listening

Ling is in a department store.

Listen to the dialogue.

What does she want to buy?

.

37

Listen again. The dialogue is in the wrong order. Number the sentences as you hear them.

Assistant: OK. What size?

Ling: Green, please

Assistant: Good morning. Can I help you?

Ling: Thats ok, Ill take it.

Assistant: 9.99

Ling: Yes, please. Im looking for a T-shirt.

Assistant: A green T-shirt in size Medium. Here you are.

Ling: Medium, please.

Ling: How much is it?

Assistant: OK. What colour would you like? Weve got blue, green, red and white.

Listen again and check your answers. Your teacher will show you the dialogue. Practise it with a partner.

Study: The Past Tense Simple

I worked a lot last year

38

The Past Simple Tense. Regular and Irregular Verbs Los verbos regulares son todos aquellos que forman el pasado y el participio aadiendo la terminacin -ed al infinitivo del verbo. Work worked live lived play played

La grafa de algunos verbos puede variar al aadir esta terminacin: a. Los verbos acabados en -e eliminan esta vocal: like liked close closed b. Los monoslabos con la estructura (consonante) +consonante + vocal + consonante

doblan esta ltima consonante al aadirles -ed: stop stopped fit fitted c. Los verbos acabados en -y precedida de consonante hacen diptongo -ie:

study studied bury buried d. Los verbos irregulares, tal como su nombre indica, no siguen ninguna norma y es

necesario aprender las formas de pasado y participio correspondientes a cada verbo: Ejemplos:

Infinitive Past simple Past Participle see saw seen fly flew flown put put put buy bought bought

Como puede observar, en la tabla hay una conjugacin nica para todas las personas. Las formas

interrogativas y negativas necesitan del auxiliar did (pasado del verbo do). Al utilizar este auxiliar, el verbo principal queda en la forma de infinitivo.

Past Simple Afirmative Negative Interrogative

I stopped I did not (didn't) stop Did I stop?

You stopped You did not (didn't) stop Did you stop?

He/she/it stopped He/she/it did (didn't) stop Did he/she/it stop?

We stopped We did not (didn't) stop Did we stop?

You stopped You did not (didn't) stop Did you stop?

They stopped They did not (didn't) stop Did they stop?

La negacin e interrogacin de los verbos irregulares se hace de la misma manera:

They ran They did not (didn't) run Did they run?

He knew He did not (didn't) know Did he know?

Verbos asociados a la vestimenta

1. Sabes cul es la diferencia entre match, suit y fit? Subraya el verbo correcto en cada frase:

1. This skirt doesn't fit / suit / match me. It's too big.

39

2. What a lovely blue blouse! It will suit / match / fit wonderfully my velvet jacket.

3. Red doesn't usually match / suit / fit people with ginger hair.

- A continuacin, te presentamos las definiciones para cada uno de estos verbos.

1. FIT: Be the right measure, shape and size for.

2. SUIT: Look well, be appropriate for.

3. MATCH: Corresponding to or equal to (in quality, colour, design, etc).

2. Imagina que quieres comprar unos pantalones. Cmo los pedirs? Escoge

la opcin que creas correcta:

1. I'd like a trousers. ___

2. I'd like some trousers. ___

3. I'd like a pair of trousers. ___

- Observa la diferencia entre a pair y a couple.

1. COUPLE: Two things of the same kind to be used together.

2. COUPLE: Two persons or things seen together or associated.

3. PAIR: Single article with two parts always joined.

podras relacionar los siguientes verbos con su significado?

Busca en un diccionario las palabras que no conozcas.

Carry vestir, llevar puesto Get dressed quitarse Put on probarse Take off llevar Try on vestirse Wear ponerse

Tejidos

Corduroy pana

Cotton algodn

Leather cuero

Silk seda

Velvet terciopelo

Wool lana

40

What are these shops?

1

2.

3.

4.

5.

6.

Write the number.

bakers ...

supermarket ...

newsagents ...

chemists ...

bank ...

clothes shop ...

Look at these words:

toy shop newsagents travel agency opticians shoe shop jewellers department store bookshop chemists card shop

Write the shop.

1 I buy a coat at the ...........................................................

2 I buy medicine at the ...........................................................

3 I buy a newspaper at the ...........................................................

4 I buy pasta at the ...........................................................

5 I get money at the ...........................................................

6 I buy bread at the ...........................................................

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Where can you 1 buy a newspaper or a magazine? .....................................................................................................

2 buy a new pair of boots? ..................................................................................................................

3 buy some shampoo or medicine? ......................................................................................................

4 buy a dictionary? ...............................................................................................................................

5 buy a birthday present for a child? .....................................................................................................

6 get a pair of glasses? ........................................................................................................................

7 buy a battery for your watch? .............................................................................................................

8 buy a plane ticket to your country? ....................................................................................................

9 buy most things? ................................................................................................................

10 buy a birthday card for your friend? ................................................................................................

Where is your favourite shopping centre? What can you buy there? Talk with a partner. Shopping centres often have a department store in them.

Match the goods to the departments

DEPARTMENT GOODS

Furniture a pencil

Household cups

Jewellery a sofa

Stationery a kettle

Toiletries shampoo

Electrical earrings

42

Work with a partner. Write one word or phrase from the box on each line.

a The school wants some money from me. Ill have to send a ________.

b Ill keep the ________ I can get the money back from my boss.

c Im going to Portugal next week. What ________ do they use?

d These jeans are usually expensive, but this pair is ________ to 20.

e I dont have enough cash on me. Can I pay by ________?

f Do you have any ________? I need 80p for my bus fare.

Decide which sentence 16 goes with each sentence af.

1 I think this bills wrong. a Ill take it back and exchange it for a bigger one.

2 This jumpers too small. b You can pay in monthly instalments.

3 These shoes are half price. c We only had three soups not four.

4 Things are cheaper after Christmas. d Most of the shops have sales then.

5 Wait a minute Ive got no money. e Lets go to the cash point.

6 You dont need to pay the full cost today. f Thats a real bargain.

You bought a radio at James Harris shop in Glasgow. Heres the receipt:

JAMES HARRIS plc

37 LORNE STREET, GLASGOW, G2 7HM Tel: 0151 556 9869 VAT No. 222 5287 75

PURCHASE

258/6178 DECCA RADIO 24.99 ----------------------------------------------------------------------- TOTAL 1 Item 24.99 CASHGBP GBP 30.00 CHANGE GBP 5.01

----------------------------------------------------------------------- THANK YOU FOR SHOPPING AT JAMES HARRIS

14/09/07 15:56 Cashier number: 3 PLEASE KEEP THIS RECEIPT AS YOUR PROOF

OF PURCHASE AND GUARANTEE

43

Now use the information to complete this form:

JAMES HARRIS plc Fill in this form and send it to us in the Freepost envelope provided and you can have a free 1-year guarantee. This does not affect your statutory rights. 1 Surname (block letters) 2 Forename(s) 3 Home address

4 Post code:

5 What did you buy?

6 Address of shop:

7 Date of purchase: 8 Price:

9 Method of purchase: cheque credit card debit card cash

10 Would you like us to send you information about James Harris special offers?

yes no

Write about a shopping trip you made recently. Write about:

where you went which shops you went to what you bought what you paid was it too much? why you chose it/them

44

Sara wants to join the library.

She goes to the Information Desk.

Listen to the dialogue.

What does Sara show the library assistant?

Circle your answers

A library card

A council tax bill

An electricity bill

A bank letter

A bank card

A passport

Here is the dialogue. Saras answers are not given. Find the correct answers in

the box and write them in the spaces. Then listen again and check your answers

A. Good morning. Can I help you?

S. _________________________________________

A. OK. Whats your name please?

S. _________________________________________

A. Whats your address Mrs Lee?

S. _________________________________________

A. And your postcode?

S. _________________________________________

A. I need to see something with your address on it. Do you have a council tax bill or an electricity bill?

S. _________________________________________

A. May I see?

S. _________________________________________

A. Thats fine, thank you. Now I need something with your signature on it. Do you have a bankcard?

S. _________________________________________

A. Yes, thats fine. Please sign your name and date the form here and your

45

card will be ready for you tomorrow.

S. _________________________________________

46

Questions:

1) Would you go to the __________________ ? Your mother has a headache and she needs some aspirin.

[ ]florist's

[ ]pharmacy

[ ]grocery shop

2) Yesterday, the milk I bought at the __________________ had turned sour. I was pretty furious about it.

[ ]grocery shop

[ ]greengrocer's

[ ]fishmonger's

3) I bought this novel at the __________________ opposite my school.

[ ]pharmacy

[ ]butcher shop

[ ]bookshop

4) I went to the __________________ to get some apples because I wanted to bake your favourite cake.

[ ]gift shop

[ ]bakery

[ ]greengrocer's

5) I want to buy some bread. Where is the nearest __________________ ?

[ ]greengrocer's

[ ]butcher shop

[ ]bakery

6) - My husband stained his suit. What should I do? - Just take it to the __________________.

[ ]bakery

[ ]grocery shop

[ ]dry cleaner's

7) Henry's son is a butcher. He started working at a __________________ a few months ago.

[ ]butcher shop

47

[ ]grocery shop

[ ]greengrocer's

8) The __________________ still has yellow tulips for sale. You can buy some for your wife as a gift.

[ ]gift shop

[ ]bookshop

[ ]florist's

9) Could you go and get some flounder for supper at the __________________ ?

[ ]fishmonger's

[ ]pet shop

[ ]bakery

10) - Where did you buy this funny parrot? - My parents got it at the __________________.

[ ]greengrocer's

[ ]pet shop

[ ]gift shop

11) I would like to buy a souvenir for my mother. I am looking for a __________________ near here.

[ ]gift shop

[ ]grocery shop

[ ]pet shop

12) Harrods is the greatest __________________ in London.

[ ]pet shop

[ ]department store

[ ]bookshop

Speaking Work with a partner. Choose to be A (the customer) or B (the shop assistant). Read the dialogue: A Excuse me wheres the milk?

B Its in the fridge over there near the bread.

A Very good. And wheres the butter?

B Butter? Well, its in the fridge too.

A Thank you. And the vegetables? Where are they?

B Theyre at the door that way.

A Good, now, wheres the soap?

48

B Soup?

A Soap.

B Oh, soap. On the top shelf there above the shampoo.

A Shampoo? Where?

B Just there.

A Oh yes, good. Now

B Excuse me, Im really busy

A Just a few more. Sweets.

B On the right just there. Below the breakfast cereal.

A Bread.

B At the back that way.

A Soap powder.

B On the bottom shelf below the toothpaste.

A Tinned soup.

B Its near the door above the tinned vegetables.

A Very good. Thank you. Oh Im not a customer.

B What?

A Im the new manager well done.

Anthea has been to the High Street. When she gets home, she has a conversation with Kate, her flat-mate. Read their conversation and write the name of a type of shop in each space.

Kate Oh, hi, Anthea. Are you OK?

Anthea Im exhausted. Wait a minute Let me put these bags down.

Kate Have you been to the shops?

Anthea Yes, Ive been out all morning.

Kate What did you buy?

Anthea Well, I started at the (1) _______________ I got a newspaper there. Then I went to the (2) _______________

and got some steak and some sausages. Then wait a minute while I put the kettle on.

Kate OK

49

Anthea Then I went to the (3) _______________ and got my hair cut.

Kate Is it nice?

Anthea Its OK, I think, then let me see ... oh yes, I went to the (4) _______________ and bought some bread and

some rolls. Then to the (5) _______________, and I got some shampoo and some deodorant and .

Kate Well, youve been busy

Anthea Yes, let me finish. Then I went to the (6) _______________ and got some fruit and vegetables, but the

most important thing

Kate Yes?

Anthea Then I went to the (7) _______________ and got two new pairs of shoes! Kate Two pairs?

Anthea Yes so its been a good day, after all.