29BSN is the member of

INFRASTRUKTUR INFRASTRUKTUR MUTUMUTU

30BSN is the member of

Developing a Quality of Infrastructure Developing a Quality of Infrastructure (3 pillars)(3 pillars)

(1) MetrologyEstablisment of accurate, reliable,

traceable measurements(Basis for performance

requirement in standards)

(2) StandardizationStandards facilitate trade, provide

basis for technical regulationDeveloped by international, regional

or national standards bodies

AccreditationDemontration of competence of

testing and calibration laboratories, certification bodies

and inspection bodies

Legal MetrologyEstablisment of accurate, reliable,

traceable measurements

Efficient Trading SystemReduction of unnecessary variety, interoperability, economes of scale, quality assured, consumers

empowered to demand fitness-for- purpose products and service that conform to standards

(3) Conformity Assessment

Sampling, inspection, testing certification

Enables sustainable development, can lead to full participation in international trade, and satisfies the technical requirement of the multilateral trading system.

Sumber : Fast forward – NSB in Developing Countries, ISO 2008-07/ 3000

31BSN is the member of

Mutu Mutu -- QualityQuality

1. Performance to the standard expected by customer

2. Meeting the customer’s needs first time and every time

3. Providing our customers with products and services that consistently meet their needs and expectations

4. Continuous good product which a customer can trust

5. The meaning of excellence

6. The best product that you can produce with material that you have to work with

7. Not only satisfying customers, but delighting them, innovating and creating.

Banyak pakar dan organisasi mendefinisikan mutu berdasar sudut pandang masing-masing :

Contoh parameter ukuran mutu jasa boga di restoran :Cita rasa/higienis/pilihan menu/porsi/keramahan dan kecepatan pelayanan/kenyamanan tata ruangan/harga

MUTU DINAMIS

32BSN is the member of

Koordinasi Bidang Metrologi(KSNSU)

Penilaian Kesesuaian Pihak ke 3(Lembaga Sertifikasi Produk)

(Lembaga Sertifikasi Sistem Manajemen)(Lembaga Inspeksi)(Laboratorium Uji)

(Laboratorium Kalibrasi)

Akreditasi(KAN)

Penusunan Program & Perumusan SNI(Panitia Teknis)

PartisipasiMasyarakat Standardisasi

(MASTAN)

Penetapan SNI(BSN)

Kebijakan Pembinaan & Pengembangan SSN(BSN)

Gambar 3 - Tatanan Kelembagaan SSN

MTPS MTPK

Tatanan Kelembagaan Sistem Standardisasi NasionalTatanan Kelembagaan Sistem Standardisasi Nasional

33BSN is the member of

Tantangan NasionalTantangan Nasional

Kebijakan Industri dan Perdagangan Nasional → Regulasi

Kebutuhan Domestik

Kebanjiran Produk Impor

Dukungan Sistem Standardisasi

Nasional

Daya Saing Industri Nasional

Orientasi Ekspor

Akses Pasar Global