Infrastructure Recovery Services – e-mail recovery solution (EMRS)
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Transcript of Infrastructure Recovery Services – e-mail recovery solution (EMRS)
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© 2002 IBM Corporation
Business Continuity and Recovery Services
© 2005 IBM Corporation
Infrastructure Recovery Services – e-mail recovery solution (EMRS)
Lou RomanoIBM Global Services Global Service Offering ManagerBusiness Continuity and Recovery Services
Business Continuity and Recovery Services
Business Continuity and Recovery Services © 2005 IBM Corporation2
Discussion Topics
Value Proposition Challenge of Current Environments Market Validation E-mail will fail Traditional Recovery Solutions Communication continuity How it works Benefits - The Easy Requirement Wrap up
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E-mail Recovery Solution (EMRS)
EMRS provides 60-second e-mail continuity
No matter what happens to your physical facilities, data center(s), servers, software, network connectivity or even IT staff, IBM’s E-mail Recovery Solution (EMRS) ensures that e-mail will always be up and running. With EMRS, e-mail between company executives, staff and employees, customers, prospects, and suppliers, will always work.
The EMRS Value Proposition
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The Challenge of Current Environments
The Challenge… E-mail has evolved to an enterprise wide, mission-critical application -- but
most organization’s recovery solutions do not meet current business continuity requirements Management presumes e-mail is highly available Significant impact on business operations:
Revenue Productivity Reputation
“Can’t recover if you can’t communicate”
Current Solution… Implement a high availability email recovery environment
Typically, these solutions are too costly and complex to implement and maintain Traditional replication solutions require redundant infrastructure, complex
recovery procedures and highly skilled staff. Management, maintenance and testing of these solutions taxes valuable
resources Viruses and database corruption issues still pose a significant risk.
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Meta Group Survey: E-mail v. Phone
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Market Validation - the need to communicate
E-mail has become mission-critical High availability e-mail is complex and costly to implement and
maintain– Replication solutions require high overhead
– Traditional high-end solutions still pose a significant risk
Current e-mail recovery PLANS typically do not meet business continuity objectivesA new and better approach…
Deployed in less than one day Minimal human resource utilizationActivation on demand = Immediate RTOTransparent fail-over to existing Corporate email addressesSecure and reliable: hosted at an IBM locationEmergency notification for employees
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E-mail Will Fail
E-mail has become the #1 most critical enterprise application… ….but is not highly reliable today
E-mail Outages Have Real Costs
E-mail Will Fail
A 5,000 person health care provider lost $3 million during 8-hour outage when IT staff accidentally shut down data center power
Five financial services firms were fined a total of $8.25 million for failure to protect and preserve e-mail communications
A 2,000 person national law firm CIO estimates a recent e-mail outage cost the firm $100,000/hr in lost revenue and productivity
A national financial services lost $6 million from virus-related e-mail outage plus damage as retail financial planners lost access to calendar used to track customer appointments
Fact: 74% of e-mail systems will fail in the
next 12 months
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EMRS – Traditional approach
IBM EMRS provides the only solution for 60-second e-mail continuity
IBM provides an effective, innovative approach to e-mail continuity:
IBM provides world-class secure, trustable hosting & delivery
Priced like insurance: a fraction of the cost of complementary DR alternatives
Dependable Continuity Transparent Activation Automated Synchronization Designed for Immunity Quick Installation
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High Availability of E-mail
When e-mail fails, companies need strategies for recovery and continuity
EMRS Provides E-mail Continuity in 60-seconds
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How EMRS Works
EMRS provides simple and effective e-mail continuity in 5 steps
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EMRS features
EMRS is a stand-by e-mail system that ensures continuous access to e-mail
E-mail & BlackBerry ContinuityImmediate fail-over messaging system provides e-mail & BlackBerry access despite any type of problem in your primary system
Transparent ActivationActivate in 60-seconds and communicate: completely transparent to outside users
Automated SynchronizationAutomatically “syncs” corporate directories, user accounts, contacts, calendars, and distribution lists to secure IBM data centers
Designed for ImmunityLinux-based system provides immunity from viruses and database corruptions that may cause downtime in the primary system
Quick RecoveryAutomatically moves all sent and received e-mail on EMRS to the primary system after recovery
IBM E-mail Recovery Solution
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How it works: before activationEasy to Install• Customers install proprietary
Synchronization Manager which keeps the EMRS “in sync” with the primary messaging system
• Installation = less than 15 min’s• “Smart replication” requires a
tiny fraction of bandwidth compared to traditional solutions (5Mb per 1000 seats)
• Replicates high-value mailbox contents such as Personal Contacts (selective archive replication in near future)
• 128-bit encrypted data transfers
Easy to Test• Test as often as you wish with
a simple, pre-defined Testing Best Practice
• Execute “complete” or “partial” tests
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How it works: during activation
EMRS performs multi-channel device notification
• Notification messages, directions, and critical information sent to cell phones (SMS), pagers, RIM, alternate email addresses, etc.
Employees access email from any web browser
• Home, temporary offices, Kinko’s
• Transparent failover to rest of world
• Use original email addresses
• 128-bit SSL encrypted• Users can be
authenticated with SecureID or passwords
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How it works: after deactivation
After disaster, allmessages sent andreceived on EMRS are migrated back to theproduction mail system• EMRS RecoveryManager
automatically exports messages from EMRS to the primary messaging system
• Fully automated: no .PST files or complex Microsoft utilities
• Archives a log of all EMS message traffic to meet regulatory compliance requirements
• 128-bit SSL encrypted
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Business Case for E-mail Recovery
The financial advantages of avoiding costly e-mail downtime: Reduced risk to e-mail-based revenue and customer transactions
Increased end-user productivity
Increased customer service and support levels
Reduced negative impact to brand reputation
Reduced RTO for the E-mail Recovery Solution
Nearly instantaneous activation (<two minutes)
No need to implement a costly high availability solution where the primary business reason is communication
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The Financial Case for The Financial Case for IBM’s E-mail Recovery IBM’s E-mail Recovery
SolutionSolution
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E-mail recovery made easy....
Continuous e-mail means communication– Fail-over is transparent to the outside world
– Employees continue to receive email from customers, partners and fellow employees
– Customers see no difference in email from the company - same look and feel...
Easy to implement– Automatically “syncs” with corporate directories
– Can be deployed in less than one day
Easy to fit into your environmentMultiple system support:
– MS Exchange– Lotus Notes– HR systems– XML files
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Benefits, Con’t...
Easy to activate: Employee Notification and Reporting– Notifies employees of disaster through multiple channels: SMS (cell phone),
Blackberry, pager, Personal email addresses (Hotmail, Yahoo!)
– Provide reports on EMRS usage
Secure– Client access over 128-bit SSL
– Not typically susceptible to Exchange or Domino specific viruses or poison pills
– Secure ID available as an authentication option
Easy to make it a part of your continuity plan– Allows regular testing
– Built-in monitoring of operational readiness
– Automatic archiving of all messages sent during activation
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Wrap up...
E-mail protection: Designed to help enterprises deal with a range of scenarios…– Technology: line cut, hardware or server outage, software glitch, migration
– Natural: flood, fire, typhoon, earthquake
– Man-made: virus, Spam, Dos attack, terrorist attack
…with a secure, easy-to-use e-mail protection continuity system…
– Rapid fail-over: within minutes of declaration
– Transparent to clients, partners, the outside world
– Fully automated directory sync with primary email system
– Seamless restoration of emails to the production email system post-disaster
– Easily tested on a regular basis
– Hosted with IBM … Message - Easy to implement; Easy to manage; Easy to Deploy…
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New Offering – Launch 2Q 2005…
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ActiveMailbox for EMRS - Exchange
ActiveMailbox provides direct access to your e-mail inbox during an outage
Access Historical E-mailDirectly access historical Microsoft Exchange e-mail (including sent, received & internal mail) during an EMRS activation.
Balance Cost v. ContinuityControl whether each user has access to 90, 60, 30, or 7 days of historical e-mail or no history at all.
Manage Security and RetentionEvery message is securely transported and stored with full encryption and deleted and permanently deleted at the end of your specified retention period.
Quick Installation, No Upfront CostsEMRS and ActiveMailbox can be deployed in hours and don’t require investment in expensive hardware, software, storage, or deployment services.
Dependable ContinuityActiveMailbox is part of EMRS, so it’s always ready to activate within 60-seconds during any type of outage.
IBM EMRS ActiveMailbox
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Contacts
Louis A. Romano
IBM Global ServicesService Offering Manager, E-mail Recovery SolutionBusiness Continuity and Recovery Services Tel: (203)- 486 6145Internet: [email protected]
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© 2002 IBM Corporation
Business Continuity and Recovery Services
© 2005 IBM Corporation
Infrastructure Recovery Services – e-mail recovery solution (EMRS)
Lou RomanoIBM Global Services Global Service Offering ManagerBusiness Continuity and Recovery Services