AMPLIFYING HUMAN POTENTIAL

Towards Purposeful Artificial Intelligence

2

Here we look at AI Maturity - how it differs amongst companies, sectors and countries, and the driving forces for adoption and preparations for AI use.

Introduction

1,600 IT and business decision makers were interviewed from organizations of more than

1,000 employees with

$500M or more annual revenue

From a range of sectors and across seven countries:

US

UK

France

Germany

Australia

China

India

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Current Status and Motivation

Competitor advantage

Executive-led decision

Particular business, operational or technical problem

Internal experiment

Customer demands

Unexpected solution to problem

Offshoot of another project

28%

25%

20%

15%

5%

4%

2%

Driving forces for AI deployment

44% have or plan to deploy expert systems (software that leverages databases and repositories to assistdecision-making)

39% revenue rise by 2020 expected as a result of AI

25% of companies surveyed have already fully deployed at least one AI solution, with it delivering positive results

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Preparing for AI

Preparations for AI use

But alongside these key elements, many organizations recognize the value that outside specialist help can offer…

60% are investing in supporting IT infrastructure

53% are developingknowledge within the business

to assist with planning

46%for knowledge gathering

40%

54% are looking at predictive or prescriptive analytics

51% are looking at machine learning

65% of respondents say that their organization has deployed or plans to deploy big data automation for collecting, processing and storing data

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Journey to AI Maturity

25%

11%

29%

7%

9%

10%

9%

Scale of AI deployment

25% have fully deployed AI and report that it is delivering to their expectations

9%have no intention of considering AI, but this is the minority

Fully deployed and they are working as expected

Fully deployed but they are not delivering to expectations

Partially deployed and they are working as expected

Partially deployed but they are not delivering to expectations

Limited deployment, results unknown

No deployment but we plan to in the future

No plans to deploy

$6.7 millionin them in the last year.

On average, respondents’ organizations that have fully, or partially, deployed AI-based technologies have invested

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Defining Maturity Groups

Based on the score that they achieved, respondents were placed into one of five groups reflecting their organizations’ AI maturity. The maturity index defines five key maturity groups:

Sceptics Watchers Explorers Rising stars Visionaries12% 21% 38% 21% 9%

No current AI deployment Lacking AI related skills Do not see a strong link

between AI deployment and future strategy success

Early stages of use AI related skills remain low Link between AI deployment

and strategy success is more recognized

AI related skills on the increase

More initiatives planned for AI in the coming 12 months

Greater level of AI related skills

Increasing number of supporting activities for AI

AI is seen as key to strategic success

AI deployed successfully throughout the organization

AI related skill levels are high Greater number of AI

technologies deployed AI is a central tenet in the

success of the future strategy

LEAST AI MATURE MOST AI MATURE

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AI Maturity Levels – by Country

China

India

Germany

US

UK

France

Australia

56

55

53

46

44

44

40

Average survey score by country

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AI Maturity Levels – by Industry

58

545251505050

4744

32

Average survey score by industry

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Barriers to Adoption

54%54%49%47%47%

37%

Barriers to AI adoption

Very few advances in technology have come so closely entwined with the issue of ethics as AI does. It is an area that touches all stakeholders – management, employees, customers and the wider world.

10%of respondents believe that their organization is fully maximizing the benefits of AI currently

Only

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Ethical Implications

36%

30%

20%

8%6%

Consideration of AI ethics

Yes, completely

No, only partially

No, not at all but we should do

No, not at all and we don’t think it is relevant

I don’t know

53% believe ethical concerns stop AI from being as effective as it can be

36% believe that their organization has completely considered the ethical issues relating to the use of AI

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Employee Concerns

34% believe increased impact on privacy to be among the chief areas to address

43% employee concerns around safety of data

28% believe that AI’s impact will go beyond concerns about the day-to-day job and will also have an impact on their employees’ human dignity, such as their sense of self-worth

With employees tasked with the successful implementation, management and use of AI

technologies, these are fears that cannot be ignored

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Future for the Employee

75% are currently or planning to replace workforce resources with technology

80% of companies replacing roles with AI technologies will redeploy displaced employees

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Required AI Skills in Organizations

The level and sophistication of skills will rise with decision makers believing active learning (58%), complex problem solving (53%) and critical thinking (46%) to be key.

Creativity (46%) and logical reasoning (43%) also come into play, highlighting a growing need for employees who can learn quickly, think on their feet and overcome problems efficiently in order to succeed in an AI-driven environment.

According to respondents, future education is vital, with the most important academic subjects for future generations are computer sciences (72%), business and management (47%) and mathematics (45%).

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Broader AI Benefits and Impact

I believe AI will deliver positive economic change

I believe AI will deliver positive societal change

I believe AI will bring out the best in my organization's people

The future growth of my organization is dependent upon large scale AI adoption

Ethical concerns significantly stop AI being as effective as it can be

We are willing to sacrifice employee satisfaction for the benefits of AI

We are willing to sacrifice customer service for the benefits of AI

76%

70%

65%

64%

53%

39%

35%

AI opinions

65% of decision makers believe AI will bring out the best in their organization’s people

The benefits of AI will eventually spread beyond the organization and into the macro environment

76% feel AI will deliver positive economic change

70% feel AI will deliver positive societal change

I believe AI will deliver positive economic change

I believe AI will deliver positive societal change

I believe AI will bring out the bestin my organization’s people

The future growth of my organizationis dependent upon large scale AI adoption

Ethical concerns significantly stop AIbeing as effective as it can be

We are willing to sacrifice employeesatisfaction for the benefits of AI

We are willing to sacrifice customerservice for the benefits of AI

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