Information Technology Solution CONSUMERIZATION OF IT & MOBILE DEVICE MANAGEMENT Brad Hartig CIO...
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Transcript of Information Technology Solution CONSUMERIZATION OF IT & MOBILE DEVICE MANAGEMENT Brad Hartig CIO...
Information Technology Solution
CONSUMERIZATION OF IT & MOBILE
DEVICE MANAGEMENT
Brad HartigCIOCity of Scottsdale
June 27th 2013
Wikipedia: Consumerization is an increasingly accepted term used to describe the growing tendency for new information technology to emerge first in the consumer market and then spread into business and government organizations.
CONSUMERIZATION OF IT
Citrix – Work from any device, anywhere….
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
January 2012: Avanade Global Research - 600+ business and IT leaders in 17 countries
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
Corporate Management
ControlPredictabilityProcess CentricEffi ciencyIncremental Change
Consumer ManagementConnectedAd Hoc on DemandInformation
IntensiveInnovationRapid Change
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION OF IT
CONSUMERIZATION FRAMEWORK
Security
Infrastructure
CityWireless
Infrastructure
PublicAccess WiFi
ITService
Management
Mobile Device
Management
UC Desktop
& Network Access
Mobile Website
Mobile Applications
User Experience
Policies &
Standards
Procuremen
t & Replaceme
nt
Internal Processes?
?
? ?
?
?
MDM INITIATIVE
Security
Infrastructure
ITService
Management
Mobile Device
Management
UC Desktop
& Network Access
Mobile Applications
User Experience
Policies &
Standards
Internal Processes
Mobile Usage and BYOD are not Fads and IT can’t ignore it.Security – Managing Sensitive Data (Public Safety,
HIPPA, PCI) / ImpersonationManaging Consumer Devices that weren’t designed
for Enterprise ManagementFinancial Impacts / AR / Legal Ramifications / Public
Records IT wants staff to have the ability to securely access
City data from their own devicesStaff do not want IT managing their personal phones
but want to access data.
BYOD CHALLENGES
http://www.edudemic.com/2012/10/5-things-to-know-about-the-byod-trend/
In the end, people don’t think about their Mobile devices like they do their Home or Work Computers.
Roughly… (110) Blackberries (25) iPad’s
SCOTTSDALEPREVIOUS LANDSCAPE
There are 496 Users using 627 devices with Exchange ActiveSync
There are 2576 mail enabled staff accounts
As a result19% of Mailboxes are being accessed by Active SyncIf we factor in the 110 Blackberries…23.5% of City E-Mail boxes are being accessed from a mobile device
SCOTTSDALE ACTIVESYNC DEVICES
Daily Average of 525 ActiveSync Devices
From January 1, 2013 to February 13, 2013 624 unique devices have connected.
In September 2012 the same report showed only 505 unique Devices.
Largest Overall Consumer: Public Safety
SCOTTSDALE USER PROFILE
Admin
istra
tive
Serv
ices
City A
udito
r
City C
ourt
Comm
unity
Ser
vice
s
Fina
nce
& Acc
ount
ing
Divisi
on
Human
Res
ourc
es
May
or A
nd C
ity C
ounc
il
Publ
ic S
afet
y
Stra
tegi
c Res
ourc
es G
roup
Wat
er Q
ualit
y0
50
100
150
200
250
300
350
400
450
1 6 1 4 7 2
57
3 7 3 638
1820
427
14 4 2 3 1
Total
Total
SCOTTSDALE USER PROFILE
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Total 246 28 19 73 42 61 45 18 33 14 47
25
75
125
175
225
275
Devices by When User's AD Account Was Created
Count
SCOTTSDALE DEVICE PROFILE
iOS is the favored Device at 70% Utilization
29%
0%
70%
0%1%
AndroidBlackberryiOSPalmWINDOWS
SCOTTSDALE DEVICE PROFILE
Android DROID RAZR
iPad iPad2C1 iPhone iPhone3C3 iPhone4C1 iPhone5C1 iPhone5C2 SCH-I5350
20
40
60
80
100
120
2024
28
21 21
89
108
28
53
19
Total
Total
Will Blackberry 10 save RIM? According to a report from Strategy Analytics, “in the last quarter of
2012… 92% of al l smartphones were running either Android or iOS.” “…in 2009, the BlackBerry dominated 50 percent of the smartphone
market along with 20 percent of the global mobile market. That number would spiral down to a shocking 6.4 percent in early 2012. RIM has suff ered signifi cant fi nancial decl ine dropping from a share price of $149.90 in 2008 to $14.91 today”
Headl ines from 2013Forbes: Analyst: Why BlackBerry 10 Won't Save RIMCNN: Inside BlackBerry's last stand CNN: BlackBerry's Z10 and BB10 feel a generation lateWSJ Marketwatch: RIM is betting the house on the BlackBerry 10Business Insider: There Are 70,000 Apps On The New BlackBerry, But Not The Apps You WantGartner: BlackBerry's BB10 Creates Mobile Adoption Decisions for the Enterprise – “ In fact, Gartner predicts that through 2016, BlackBerry wil l achieve less than 5 percent worldwide smartphone market share.” – Feb 19 2013
IT was not wil l ing to take this gamble when we started on this project last year.
RISKY BUSINESS
IT implemented basic password protections for anyone connecting to Exchange ActiveSync to add some security to City data on personal mobile devices.
Many staff did not agree with this change and some staff removed their profi le and stopped connecting to Exchange (although most returned): Privacy – Was IT collecting data on my personal phone? Removal of Choice – The ActiveSync policy made it
impossible to use gesture, picture, or facial recognition passwords.
Control of Property – IT should not be able to control, wipe, or enforce behaviors on their personal device.
CHALLENGES - ACTIVESYNC REACTION
Ideal: One Solution to manage Corporate and Personally Owned Devices that values personal property but secures City Data
Pick a new hardware platform to replace Blackberry
FIND A SOLUTION
City Standard Hardware Platform for Mobile Devices:
CITY SELECTIONS
Security: “The security experts at Sophos also note the growing tide of malicious apps for Android, saying that so far in 2012 they have seen a 41x increase in malicious apps over 2011.”“Android Accounted For 79% Of All Mobile Malware In 2012, 96% In Q4 Alone, Says F-Secure”
WHY APPLE?
Our customer base are mostly using iOS which should provide a better support system not only with IT, but also with Tech Partners and other staff.
There are a limited number of Apple phones/tablets and iOS versions which makes support more efficient. Supporting Android with the numerous hardware manufacturers and OS versions would make support less efficient.
City Executive and Council Staff are already using iPads
IT reviewed and/or piloted multiple products for MDM
CITY SELECTIONS
WHY GOOD?
Most of the MDM solutions leverage ActiveSync and simply enhance that feature set.
Good off ers a containerized approach which IT feels will provide the best all in one solution for addressing security and privacy concerns on both corporate and personally owned devices.
Good also off ers and internal browser which grants access to the intranet or internal applications without the need to use a VPN.
Built in App Store to show what applications IT has given concurrence to.
WHY GOOD?
Passcode on the iPhone or iPad – At least 6 Characters / Alphanumeric. NO repeating, ascending or descending characters.
Removal of certain iOS apps and/or embedded features such as the iTunes Music Store, iCloud features, and Game Center.
Mobile Application Management (MAM)– Application Compliance, Private application store, bulk purchase and distribution
Full Intranet support Full Data Sharing for all applications Good and iOS Version Control Jailbreak Detection (Note: this is now illegal as of Jan 2013 ) Network Connectivity (60 Days)
Evaluating Network (NAS) and SharePoint shares
WHAT GOOD WILL ENFORCE ON CITY OWNED DEVICES
Current plan is to be Device Agnostic (Android, iOS, or Windows) but enforce:At least a 6 character password on the Good
application, but not the device.Full Data Sharing for Good Enabled Applications
Offi ce HD, iAnnotate, Good Share, Box… Full Intranet supportLimited Data Sharing to 3 rd Party Applications and
Copy/Paste Functions Jailbreak & Root DetectionGood and OS Versions Network Connectivity (60 Day)No data collection of installed apps or phone settings
WHAT WILL GOOD ENFORCE ON PERSONALLY OWNED DEVICES?
Unlike the Blackberries, the Technician team will be more involved on front side support of Good and iOS to provide better service.
IT anticipates the following support issues: Loading unapproved applications (apps). IT cannot remove
the compliance violation- user could be down for 2 hours Forgot my Apple ID or iPhone/iPad Passcode? IT can’t help! Application purchase
Apple IDs are not tied to a credit card when they are provisioned. iTunes Gift Cards, or a personal card with a petty cash reimbursement.
DO NOT USE City Issued ProCards . Notifications and Calendar Events
SUPPORT CHALLENGES
Application concurrence requests submitted through ITSM self service portal
Resources: City Quick Reference Guide – Provided by City of Scott sdale Information
Technology. This document provides instructions for common tasks and describes the basic functionality and behavior of Apple iOS and the Good application on City owned devices.
Apple iOS & iPhone Guide - Provided by Apple. This is the digital version of the instruction manual that ships with every Apple iPhone.
Apple iOS & iPad Guide - Provided by Apple. This is the digital version of the instruction manual that ships with every Apple iPad..
Good on iOS – Provided by Good Technology. This is the digital instruction manual for the Good for Enterprise application that Information Technology will be uti lizing for mobile device management.
SUPPORTING OUR CUSTOMERS
QUESTIONS & DEMO