Information Technology Services

Technical Support Services

Summer 2009 Accomplishments

Fall 2009 Current Projects

ID Task Name Start Finish DurationMay 2009 Jun 2009 Jul 2009 Aug 2009

5/10 5/17 5/24 5/31 6/7 6/14 6/21 6/28 7/5 7/12 7/19 7/26 8/2 8/9 8/16 8/23

1 6.4w10/1/20098/19/2009Parking Lot Infrastructure/equipment Install

2 .8w8/13/20098/10/2009Auto Shop Lab Installation

3 3.4w5/29/20095/7/2009K/T T1 Installation

4 13w8/5/20095/7/2009Eureka Wireless Expansion

5 2.2w6/12/20095/29/2009CRDN Wireless Installation

6 2.2w6/29/20096/15/2009CRMC Wireless Installation

7 1w9/1/20098/26/2009AIS Move to Stewart Bldg

9 1w9/1/20098/26/2009McKinleyville Site

10 .4w8/7/20098/6/2009LVN Pinning

8 1w7/24/20097/20/2009Move Advisors to LRC

13 .2w8/21/20098/19/2009FM212 Lab

12 1.6w8/25/20098/14/2009Move DE to AT100

11 1w8/31/20098/25/200910 Computers for CDC

Grey = Completed ProjectsBlack = In Process Projects

Work Requests Number Submitted = 353Number of Completed = 225Number of Pending = 76Number of Voids = 52

Technical Support Services Project Scheduling May – August 2009

756.5 Combined Hrs.

556.5 Undocumented Hrs.

756.5 Total Hours

556.5 UndocumentedProject Hours

9.1% 10.2%7.9%

57.6%

15.2%

Hours Breakdown1313 Hours Total

June 1, 2009- August 14, 2009

756.5 Total Hours Work Requests

TSS

Call Dispatch104.5 Hours

120 HoursPhone Support

132 HoursMaintenance

Chart based off of the following data sources:Work Request Data Extract

Technician Task Log for a 2 Week Period Projects Task List

Note: Does not contain Comptime Data

200 HoursProjects

Technical Support Services Hours Allocation

• Gmail / MyCR Launch - create programs to export Student and Section data from Datatel, support for Students, Faculty, Staff

• New Ed Sites at Arcata and McKinleyville – local and District network, PCs, instructional equipment

• Eureka Downtown – Virtual Enterprise classroom

• Expanded wireless Internet access to Student Union, added Del Norte and Mendocino Sites

• Graduation Event production – Commencement, LVN Pinning, Administration of Justice Police & Corrections Academies

• Live broadcast of Commencement on Cable and web streaming

• PeopleAdmin On-Line Jobs system, Human Resources project

• HP Mainframe (Datatel) Replacement – RFP process, delivery and installation of hardware, initiate software installation and migration

• Redwoods.edu – many new Student photos, Locations, links, live events, use of “New for Fall” banner

• Latest H1N1 information and links to Local, State, Federal, and International info

ITS Accomplishments - Summer 2009

ITS Accomplishments - Summer 2009

• CTEA (Career & Technical Education Act) – new web Form improves Enrollment process

• eAdvising / DegreeAudit implementation improves Student intake and throughput

• Datatel Update to UniData 7.1 and Colleague User Interface 2.3

• Technical info and Letters of Support for Stimulus grant funds

• Revised AccuPlacer (assessment testing) automated data upload to Datatel

• Ongoing technical support of Students, Staff, Faculty for all systems – WebAdvisor, Datatel, applications, Microsoft Office, Gmail, MyCR, more

ITS Current Projects – Fall 2009

• Complete final installation tasks at Arcata and McKinleyville Sites

• Connectivity to Klamath / Trinity site, video conferencing, Lab set up

• Web based Calendar system for specific constituencies

• HP Mainframe (Datatel) Replacement – install and configure programs, migrate data, test, go live; weekly status meetings

• SchoolDude – on-line work request entry, tracking, reporting

• Bookstore on-line store for books and CR logo accessories

• Security Review - PCI (Payment Card Industry) standards for WebAdvisor, Bookstore credit card processing; DMV records checking

• Web Site remodel for easier navigation and improved functionality

• Gmail / MyCR – policies and use of bulk emails by Site, Program, Department

• Sakai gradebook import to Colleague; add EZProxy-type functionality for Library on-line article databases

• Parking Pass dispensers – integrate with Transaction Server (Meal Plan) system, install emergency phones and surveillance cameras

ITS Current Projects – Fall 2009

• PC Replacement Program – prioritize, purchase & configure, migrate Client data; evaluate use of ‘virtual’ PCs and servers

• Action Plan and Program Review implementation for Clients

• ITS Program Review – update, set current goals & improvement targets

• Live broadcast of Events to web and television - presentations, athletics; additional locations

• Evaluate expansion of wireless internet access for Eureka Campus; connections to Access Humboldt, SuddenLink Channel 8, new networks

• Dynamic reports creation for Institutional Research, departmental budget reporting, more

• Document Imaging / Workflow automation / On-Line Forms proposal

• Update web server to provide video archive and streaming, blogs, common page development platform, faster performance

• WebAdvisor – update web server and web interface software

• Datatel – migrate to web browser Colleague User Interface, Colleague Studio for programming

• Telephone main switch at Eureka Campus – evaluate system replacement requirements, options, potential funding sources

Information Technology Services

Technical Support Services