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Information Technology Services
Customer Support
Administrative Applications
Infrastructure
Academic Applications

IT VisionPeopleSoft UpgradeWeb Site RedesignHappy Campus UpdateIT Organization who does what?The List is The ListFeedback for IT

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AGC October 2010
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Agenda

AGC October 2010

IT will provide expertise, value and world-class customer service for information technology initiatives.
How to accomplish?Collaborate on exceptional solutionsCommunication with customers, within IT, and to help provide effective training on the solutionCommitment to offer best in class support
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AGC October 2010
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Information Technology Vision

AGC October 2010

9.0 Upgrade EnhancementsImproved menus and navigationQuery tool improvementsEnhanced Online Student Center FeaturesAcademic Advising/Degree Audit improvementsMore Flexibility in Designing TranscriptCommunication GenerationPopulation SelectionWork has already startedGo Live April 2011
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AGC October 2010
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PeopleSoft Upgrade

AGC October 2010

Phase 1 go live in JanuaryNew lookNew NavigationImproved SearchWhat is MigratedNew Content Management System (CMS)Phase 2Internal GRCC content yet to be migratedCARP and other systems
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AGC October 2010
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Web Site Redesign

AGC October 2010

Total Classrooms with multi-media systems:260

Classrooms added this summer: 56

Classrooms getting upgraded this summer: 48

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AGC October 2010
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Happy Campus

AGC October 2010

Administrative AppsPeopleSoftDocument ImagingR25Customer ServiceHelp Desk (CSC)Desktop SupportAccount ProvisioningMedia TechnologiesProduction RequestsClassroom Multi-MediaCollege Channel
Academic AppsBlackboardRaiderCardCARPWeb SiteInfrastructureFacilities (closets)Network data/voiceServersDatabaseEnterprise StorageImaging/Virtualization
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AGC October 2010
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IT Organization

AGC October 2010

The List is The List

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AGC October 2010
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Life Cycle Replacement

AGC October 2010

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AGC October 2010
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Feedback
AGC Feedback for IT?

Questions??

AGC October 2010

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