Information Technology Management NARUC/NERC Regulatory Partnership 2012.

Information Technology

ManagementNARUC/NERC Regulatory Partnership 2012

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CURRENT CURRENT DATABASEDATABASE

NARUC/NERC Regulatory Partnership 2012


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Work Area


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Pending Cases


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Complaint Form


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Reports


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Complaint Time Overview Report


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Complaint Listing Report


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Utility Adjustment Report


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Average Completion Time Report

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NEW NEW DATABASEDATABASE


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Outlook View of Dashboard


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Outlook View


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Outlook View of Cases

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Outlook View of Cases

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Complaint Form

17NARUC/NERC Regulatory Partnership 2012

Selecting Utility Company


Selecting Contact


Enter New Contact Information


How to Add Activities

Adding an Activity - Letter

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Top half of screen

Adding an Activity - Letter


Bottom half of screen


Opening Document/Attachment


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Left half of the screen

Closed Activities

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Right half of the screen


Closed Activities


Adding an Activity - Email

Top half of screen

Adding an Activity - Email


Bottom half of screen


Adding an Activity – Phone Call


Resolve Complaint


Closed Activities

Documents