Information Technology in Higher Education: Critical

Success Factors

ISP 499z

Jennifer Powers

February 3, 2003

2.3.03 IT in Higher Education

Stakeholders: Who are involved?

Stakeholders: Who are involved?

StudentsTraditionalNon-traditional

Parents High schools Faculty Library

2.3.03 IT in Higher Education

Stakeholders: Who are involved?

Stakeholders: Who are involved?

Administrative computing Academic computing Budget office Admissions office Employers

2.3.03 IT in Higher Education

Issues:Whose got what?

Issues:Whose got what?

Students & parents--expectations (learning, employment, costs)

High schools--preparation Faculty--expectations

What is expected of them by administration (tenure & research)

What can they expect from their students (teaching) Library

What is expected of them Who’s in charge of the university system

2.3.03 IT in Higher Education

Issues:Whose got what?

Issues:Whose got what?

Administrative & academic computingWho’s in charge of the systems

Budget office--declining budgets, increasing costs

Admissions--student and employer expectations

Employers--expectations

2.3.03 IT in Higher Education

Issues:How have they changed?

Issues:How have they changed?

Students and parents High schools Faculty Library Administrative and academic computing Budget office Admissions office Employers

2.3.03 IT in Higher Education

Change:How does it happen?

Change:How does it happen?

Unfreeze Change Refreeze

What changes need to be made?Who is most affected by the changes?What does this mean for IT in higher education?

2.3.03 IT in Higher Education

Critical success factors:What must go right?

Critical success factors:What must go right?

Critical success factors … are the few key areas where “things must go right” for the business to flourish. (Rockart 1979, p. 85)

Perspectives Students/parents: learning, employment, costs Faculty: teaching, tenure, research Administrators: service, costs Employers: employees

2.3.03 IT in Higher Education

CSFs:How does IT come into play?

CSFs:How does IT come into play?

StudentsCustomized learningJob skillsLifelong learning skills

FacultyCommunication with colleaguesTeaching methods

2.3.03 IT in Higher Education

CSFs:How does IT come into play?

CSFs:How does IT come into play?

AdministratorsCustomized servicesReduced costs

EmployersSkilled knowledge workers

2.3.03 IT in Higher Education

CSFs:So what are they?

CSFs:So what are they?

What must happen for students to successfully use IT?

AccessTraining and supportCommunicationCooperation

2.3.03 IT in Higher Education

CSFs:So what are they?

CSFs:So what are they?

What must happen for faculty to successfully use IT?

Training and supportCommunicationAccessCooperationRewards

2.3.03 IT in Higher Education

CSFs:So what are they?

CSFs:So what are they?

What must happen for administrators to successfully use IT?

CommunicationTrainingFinancial planLeadership (CIO)Strategic planCooperation

2.3.03 IT in Higher Education

CSFs:So what are they?

CSFs:So what are they?

What must happen for employers to successfully use IT?

Communication

2.3.03 IT in Higher Education

Measurement:How do we know it worked?

Measurement:How do we know it worked?

Students Jobs

Faculty Tenure Publications

Administrators Graduates Research

Employers Employee turnover

2.3.03 IT in Higher Education

Critical success factors:What did she just say?Critical success factors:What did she just say?

Perspectives Students

--learning

--employment

--costs

Faculty

--teaching

--research

--tenure

Administrators

--service

--costs

Employers

--employees

IT impacts Customized learning

Job skills

Lifelong learning skills

Communication

Teaching methods

Customized service

Reduced costs

Skilled knowledge workers

CSFs Access

Training/support

Communication

Cooperation

Training/support

Communication

Access

Cooperation

Rewards

Communication

Training/support

Financial plan

Leadership (CIO)

Strategic plan

Cooperation

Communication

Measurement Jobs Tenure

Publication

Graduates

Research

Employee turnover

2.3.03 IT in Higher Education

CSFs:So what matters most and

what is being done about it?

CSFs:So what matters most and

what is being done about it? Communication

Communicate IT plan to everyoneExplain why IT is important, especially to those not interested

Different teaching approaches according to different teaching–learning processes

Provide hands-on training

2.3.03 IT in Higher Education

CSFs:So what matters most and

what is being done about it?

CSFs:So what matters most and

what is being done about it? ODC Ideabook

Ohio Dominican CollegeEncourages faculty to exchange ideas on how they are using IT

What is UA doing?

2.3.03 IT in Higher Education

CSFs:So what matters most and

what is being done about it?

CSFs:So what matters most and

what is being done about it? Cooperation

Hire CIO to provide leadershipHold open meetingsConduct focus groupsReconsider tenure and promotion criteriaProvide funding for faculty to try innovative teaching methods

2.3.03 IT in Higher Education

CSFs:So what matters most and

what is being done about it?

CSFs:So what matters most and

what is being done about it? IUPUI (Indiana University/Purdue

University Indianapolis)Promotion and Tenure committee now includes additional criteria

Provide time off for faculty to devote to IT What is UA doing?

2.3.03 IT in Higher Education

CSFs:So what matters most and

what is being done about it?

CSFs:So what matters most and

what is being done about it? Training and support

Have experts available for consultation Offer workshops for students, faculty and staff Teach students how to learn from computers and

video presentations Develop ongoing budget Establish Center for Technology in Education

2.3.03 IT in Higher Education

CSFs:So what matters most and

what is being done about it?

CSFs:So what matters most and

what is being done about it? IUPUI

Provide electronic and traditional resources, consulting services, meeting space and funding

What is UA doing?

2.3.03 IT in Higher Education

Discussion:Drucker’s prophecy?

Discussion:Drucker’s prophecy?

In 1998, Peter Drucker thought that IT was about to revolutionize education.

What, specifically, did he think would happen?

What has or has not happened yet? Do you think, with more time, some of

his ideas will come to fruition?