Information systems - Briefing
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© Thomson Snell & Passmore 2012
InductionOverview of Information Systems
David Bennett
Head of Information Systems
D: 01892 701267
July 2012
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Agenda
• About us
• Catalyst to change
• Transforming the practice
• Questions
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© Thomson Snell & Passmore 2012
About us
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About us
• Established in 1570, Thomson Snell & Passmore is one of the oldest legal firms in the world.
• A top 200 UK based law firm, head-quartered in Tunbridge Wells supporting clients across the South East. In 2005, we expanded into Thames Gateway to benefit from the regeneration of this area.
• 188 users, 94 fee earners (16 equity partners) and 94 business support staff.
• Fee income of £14.5 million, which compares favourably with our competitors.
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About us
• Diverse practice, eight legal departments:
• The firm benefits from a balanced portfolio of services – 45% commercial and 55% private client work.
• Focus is to build on our position as a leading firm in the South-East, gaining additional work from London.
Corporate & Commercial Private Client
Commercial Property Residential Conveyancing
Dispute resolution Clinical Negligence / Personal Injury
Employment Family
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About us
• Private Client Group – Highly regarded and receive referrals from all over the United Kingdom. We recognise that we need to follow consumer led business development initiatives.
• Commercial Group – The nature of their work tends to be “one off transactions” therefore there is a heavy focus on business development activities.
• Focus is to build on our position as a leading firm in the South-East, gaining additional work from London. As with many firms, we want to have bigger commercial clients and more high net worth individual clients.
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© Thomson Snell & Passmore 2012
Catalyst to change
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Catalyst to change - Business
• The economy.
• Legal Services Act.
• Ever expanding client demands and a increasingly competitive marketplace.
• Need to increase income and profitability.
• Day to day operational capacity hampering development.
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Catalyst to change – IT Systems
No significant investment in IT since the beginning of the recession.
• Key systems needing upgrading :• Practice Management System – Iris Evolution;• Microsoft Office 2003;• Microsoft Infrastructure – Xp, Exchange 2003 and SQL 2000.
• Operational issues – capacity issues, disaster recovery.
• Existing systems functioned correctly, just not ‘joined-up’.
• Lack of basic IT skills and knowledge.
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Catalyst to change
• Looking to invest in information systems as a catalyst to increase productivity and develop efficient working practices.
• Provide new features that support and drive business development and cross selling.
• Implications throughout the Practice, the introduction of the new systems is forcing it to address a number of business issues.
• Recognise that there is only a limited opportunity to implement the change – client demands and staff belief.
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© Thomson Snell & Passmore 2012
Transforming the practice
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Transforming the practice
• Standardised on the following applications, delivered via Citrix and/or over the internet:
Microsoft Office 2010 Exchange and Outlook 2010
BigHand Digital Dictation Mimecast
Oyez Legal Forms Pilgrim’s Lawsoft (PMS)
Microsystems DocXTools breatheHR
Microsoft SharePoint 2010 G-Metrix (eLearning)
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Transforming the practice
• Disaster and business recovery continuity.
• Remote access.
• Ability to build an infrastructure based on best practice which was not compromised by the existing infrastructure.
• Reduction in applications – approximately 80 applications have been removed from the environment.
• Rationalise suppliers.
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Transforming the practice
eLearning Document Assembly
SocialHR
Microsoft Office PMS
MicrosoftExchange
Remote AccessOffices
HR
Core Infrastructure VESK Data
Centre
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Transforming the practice – Support
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Transforming the practice - eLearning
• eLearning products have been implemented to provide training on the new Microsoft products.
• Courses were provided in the 2010 variants of Outlook, Word, Excel and PowerPoint, and everybody will be encouraged to undertake the Outlook and Word courses as a minimum.
• Microsoft Office Specialist (MOS). An internationally accredited certificate.
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Transforming the practice – Local Experts
• In order to improve the level of support that the IS group provides to the firm, we have 'recruited' representatives from the departments to become IT Local Experts (LE’s).
• LE's are to be trained in all aspects of the new systems and are tasked with providing support and advice to their department/floor at a very local level.
• They will be a focal point for their colleagues, answering 'How to' or 'Can I' type questions.
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© Thomson Snell & Passmore 2012
Questions?
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Questions?
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