Information Into Action - Beyond Governance
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Informa(on Into Ac(on. Going Beyond Governance
Lance Shaw, Oracle Lisa Balter, CSX
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THE AMOUNT MANAGED INFORMATION WILL GROW IN THE NEXT DECADE
Source IDC: The Digital Universe
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90% of unstructured content is
unmanaged.
Source: Doculabs
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1 in 5
CIOs in regulated industries will lose their jobs by 2016, for failing to implement the discipline of informaQon governance
Source: Gartner Research
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72% of large organizations have three or more content management, repository management, or document management systems
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GeAng to Business Value Leveraging Content to Impact the BoSom Line
• Enhance ApplicaQon Performance • Eliminate “Clogs” in Processes • Remove InformaQon Gaps • Reduce errors and manual efforts
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About CSX Transporta(on
• A leading transportaQon provider in the U.S.
• Freight rail transportaQon and intermodal containers
• Covers 21,000 rail miles across 23 states
• Transports more than 6 million carloads of products and raw materials a year.
• Reach nearly 2/3 of all Americans
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CSX Finding the right informaQon quickly to make beSer-‐informed business decisions
HR Finance OperaQons
Purchasing
Legal
Medical
Sales & MarkeQng
Mechanical Engineering Police
Corp Comm
Customer Service Technology
Real Property
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Physical Folders & Records
Capture of paper documents brought in-‐house. Workflow introduced
Automated workflow and noQficaQons Submission of content from third parQes
Streamlining Process Automa(on
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Where can you integrate your content management
system with business processes?
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CRM ERP HCM
WMS SCM EPM
MDM BI CRM
ERP HCM WMS
Processes Content Apps
EPS
TXT
MOV
CAD
DWG
TIF
SWF
MP3
CDL
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EPS
TXT
MOV
CAD
DWG
TIF
SWF
MP3
CDL
HCM ERP
FINANCE
CRM
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LEGAL • M&A • Discovery • Compliance
FINANCE • AP, AR, GL • Expenses
HR • On-‐boarding • Benefits • RecruiQng
ENGINEERING • Document & IP Management
• Rich Media
SERVICES • Account Opening • Issue ResoluQon
SALES • Contract Management • Deal CollaboraQon
Company-wide Ramifications
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PUBLIC SAFETY • DocumentaQon • ReporQng
HR • Benefits • RecruiQng
ENGINEERING • Document & IP Management
SERVICES • Account Opening • Issue ResoluQon
Content @ CSX
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Recommenda(ons
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Consolidate, Organize, Standardize
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Opportuni(es to Add Value
§ InvesQgate areas company-‐wide where “paper” is used and look for associated cost-‐saving opportuniQes § More than just scanning
§ Look for easy wins to show success and win over the resistant § Focus on processes such as AP Invoicing or Employee On-‐Boarding for starters
§ Use internal surveys and conversaQons to discover where informaQon is kept and how hard it is to find § E.g., Is it duplicated to provide easier access? Cloud access?
§ InvesQgate the use of digital signatures and audit tracking where criQcal
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Beyond Governance – Content Value
§ Valuable content will vary by company
§ Different departments / different needs
§ Look for measureable ROI § Consider secondary impacts
What do you do for a living?
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www.aiim.org/infochaos�
Do YOU understand the business challenge of the next 10 years?
This ebook from AIIM President John Mancini explains.
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Thank you for joining us!
Please visit us at the Oracle Booth -‐ #40 or online at: http://www.oracle.com/webcenter