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GOLDEN SPONSOR

SILVER SPONSOR

2nd Regional Conference

22-23 November, 2013 Aghveran, Armenia

Dimensions of HR Manager

Management

Trai

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Coaching

Men

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Consulting

Obs

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Participate Develop

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ParticipateDevelop

Lili Bibilashvili

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Ms. Lili Bibilashvili is an Entrepreneur with more than 20 years of experience in Human Resource Management and Consulting. Lili is a founder and President of HR Professionals’ Guild, one of the leading recruitment and advisory companies in Georgia. Prior to that Lili was Deputy Chairperson of Supervisory Board at JSC Nikora, Director of Administration and Human Resource Department at Caucasus University, Director of Human Resource Department at HR Professional Club, Founder, Head of Board at Constanta Foundation, Head of HR Department at JSC Bank Republic, Coordinator of HR Department and Director of Career Development Centre at Caucasus School of Business, Manager of HR Department at Geo Engineering Ltd.. Lili also has vast experience in training. She was a trainer in HR Management at Parliament of Georgia, Expert Trainer in HR Management at Public Administrations School of TACIS and Georgian Technical University.Lili holds MBA, certificate in HR Management, Hospitality HRM, Hotel Management, Accounting for Financial Decisions from Georgia State University (GSU) J. McRobinson College of Business, Atlanta, USA, PhD in Social Sciences from Georgian Technical University, Tbilisi, Georgia, Certificate in Personnel Administration from Belfast Institute of Further and Higher Education, Belfast, Northern Ireland, UK. Besides scientific work, Ms. Bibilashvili is engaged in educational activities, particularly, she is the Professor at Caucasus School of Media, Professor at Caucasus School of Business, Associated Professor at Ilia State University and Tbilisi State University, lecturer at Tbilisi State Institute of Economy and Georgian Technical University.

Conference speech: “The Labor Market, Education and HR”

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Andriy NikolovConference speech: “How to increase ROI in Training and Development”

Executive director of HR FORUM Association (Ukraine).Business-trainer, motivational speaker. Author of corporative efficiency model. Mr. Nikolov has managerial experience in IT, FMCG and Mass Media companies.He is conducting trainings in fields of negotiation, sales, time management, presentation skills, creative skills etc. And he is author of corporative efficiency model. Mr. Nikolov is Founder of Kyiv International training festival.Silicon Valley management tour participant (2007).Mr. Nikolov is certified in Technology investment by Haas School of Business (University of Berkeley, California, U.S.).

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Aida Arakelyan has graduated from the American University of Armenia (AUA), has MBA degree with majors in Management and Finance. Aida has over 12 years managerial experience in Operations and Human Resources, experience working with international organizations, both in profit and non-profit sectors. Currently Aida Arakelyan is People & Culture and Org. Development Director of World Vision South Caucasus, Board Member of Child Development Foundation since 2011 and HR Association in Armenia since 2013.

Aida ArakelyanConference speech: “Next Generation Leadership Development”

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Nana HovhannisyanConference speech: “Key Performance Indicators and Formulas for Measuring Effectiveness of HR Department”

Nana Hovhannisyan is Human Recourses Director, Member of the Executive Board “Unibank” CJSC. Member of the Board in HR association of Armenia.Nana has more than 12 years of work experience in Human Resources. Prior joining to Unibank in 2011, she was the Head of Beeline University Armenia (the corporate University of ArmenTel CJSC), which was founded in 2008 as the first Corporate University in Armenia. Before joining to ArmenTel, Nana had over five years of experience with Marriott International as the Training Manager. As a Member of Marriott International Manager Trainer Network she trained managers in different countries. Nana holds MBA degree from Swiss Business School and “Master-trainer” international certification by Door International.

Deiric McCann is Executive Vice President- International, Profiles International. Deiric has been worked with Profiles International since 1998. He has spent almost all of his working career in sales, marketing, and Human Resource leadership positions. After several years in high technology with Unisys Computers and Hewlett Packard he ran his own large account sales consultancy for several years.His consulting activities brought him into contact with Profiles International 14 years ago – and he began working with them initially as National Director for Great Britain and Ireland, and for the last 7 years as Senior VP with responsibility primarily for Profiles’ European operations. Since being promoted to his present position in 2006, he has worked with a network of 19 national directors in the European Union and some national directors in Southeast Asia. Deiric is an avid writer and he has written 4 books: Winning Business Proposals (3 editions since 1994), The Customer Continuum & The Business Bathroom Bible. He also co-authored 40 Strategies for Winning Business and Leadership Charisma (2011). Leadership Charisma (www.leadership-charisma.com) made it to a rank of 125 in Amazon's global bestseller list. Over the last 20 years he has also had more than 500 articles published worldwide.Deiric's real passion is speaking – there’s nothing he loves more than speaking to large groups on subjects he feels passionate about. He is an energetic, entertaining and motivating speaker. In his capacity as Profiles International's head of European operations he addresses conferences and seminars all over the world - an average of twice or three times a month.

Deiric McCann

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Conference speech: “The Impact of Charismatic Leadership: Driving Productivity and Profitability”

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Givi ChikovaniConference speech: “Electronic Management of HR”

Givi Chikovani was born in 1991, 24 December. Graduated from Tbilisi high school N55 in 2009. After high school he enrolled in Caucasus University, Caucasus School of Business. 2011-2012 Givi was student of Paris Business School in Paris, France. In 2013 he earned bachelor in finances. He is self-educated programmer and IT specialist. Starting in 2006 he has been freelance programmer and web developer. His finished IT projects are spread all over the Web. In 2011 he launches his own business and is founder and CEO of GM Georgia LTD. He also owns web-development organization Alive Studio. Givi was politically active since his adulthood. He simultaneously worked in United National Movement Youth as an adviser of the board and head of department in 2011-2012. He participated in dozens of conferences, trainings, seminars and debates. Starting from Leadership development trainings from AIESEC or Liberal Academy Tbilisi ending to first regional HR conferences from HR Association of Armenia or National Bank of Georgia. He is also an organizer of several conferences and seminars from 2011. Givi is successful participant of Young Leaders XX program (Political Education Courses) in Robert Schuman Institute in Budapest. In 2013 he, with like-minded people founded non-government organization Third Millennium. He is author of an idea and head of an active project called Nx. He is promoting ideas of freedom, public speaking and debates. Givi with his activities and projects gives opportunity of speak up to people.

Mr. Vecvanags has obtained over 15 years of management experience in different companies and countries – Poland, Georgia, Armenia, Azerbaijan and Baltic’s. He has created successful companies from scratch in Baltic’s as well as South Caucasus. In period between years 2007 – 2010 Martins has performed crisis and change management projects, for example in 2009 he was hired to save company generating constant loss, which had accumulated into several lost millions of euro. Company reached profitability within one year after start of restructuring. He has managed large and multi-national companies with up to 1000 employees and annual turnover of sales volume above 150 million EUR. He has worked in several leading organizations of its field and region: Procter & Gamble, HL Display, ARTI Group, Dominante LS and Trialto Latvia. Mr. Vecvanags has degree of Executive MBA. He is Managing partner of MV Consulting. Main themes trained by Mr. Vecvanags are Creation of Purpose Oriented and Motivated Teams, Personal Growth and Self Motivation as well as Negotiation Skills for Sales and Purchasing. Over last 3 years Mr. Vecvanags has trained more than 3000 managers in over 100 companies in our public and in-house events. His trainees include people from Baltic’s, Caucasus and Central Asia as well participants from Spain, Sweden, Somalia, Brazil, Italy, Holland, Belarus and more. Among his customers are famous names such as RIMI (ICA/Ahold), Sanofi-Avensis, Ernst&Young, SAF Tehnika, Bank of Georgia, Citadele Banka, Fazer,

Mārtiņš Vecvanags

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Conference speech: “Work/Life Balance”

Relaxation session through non-verbal psychotherapeutic techniques

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Armine ArakelyanArt therapistArt therapy is the therapeutic use of art making, within a professional relationship, for people who experience emotional, behavioral difficulties or challenges in living, and for people who seek personal development. Through creating art and reflecting on the art products and processes, people can increase awareness of self and others, cope with stress and conflicts, develop interpersonal skills, enhance cognitive abilities and enjoy the life-affirming pleasures of making art. Art therapy can include such activities as painting, work with clay, making collage etc.

Inesa PoghosyanPsychologist, music therapistHR consultant, Cascade ConsultantsMusic therapy is a psychotherapeutic technique in which music is used within a therapeutic relationship to address psychological, cognitive, emotional and social needs of individuals. After assessing the strengths and needs of clients, the main process of therapeutic communication begins through playing, singing, moving, and listening to music. Through musical involvement in the therapeutic context, the client's abilities and skills are strengthened and transferred to other areas of his or her life. Music therapy also provides avenues for communication that can be helpful to those who find it difficult to express themselves in words.

Hasmik TangyanDance therapist, choreographerBased on the belief that the body, the mind and the spirit are interconnected, dance therapy is defined as "the psychotherapeutic use of movement as a process that furthers the emotional, cognitive, social and physical integration of the individual.“ Dance therapy is not about achieving defined forms of dance, but is concerned with genuine, creative movement. The goal is to re-establish the unity of body, mind and soul. And it mainly focuses on improving self-esteem, body image, coping skills, health and well-being, self- expression, self-awareness, communication and interpersonal relations.

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Yekaterina MamaevaConference speech: “Results of EY 2013 Compensation and Benefits Survey”

Yekaterina Mamaeva has been heading Core Business Services in EY (former Ernst & Young) Armenia since 2008. As a Performance & Reward Manager Yekaterina leads on EY’s Human Capital projects in Armenia (Tax Consulting dept., Human Capital, Performance & Reward group) including HR consulting and labor market researches. Yekaterina’s fields of expertise include performance management and improvement, labor compliance, recruiting, compensation and benefits, talent management, reward and others. Management, project management, business development and communications are also among the areas of her competence.

Arpi Karapetyan is an experienced leader, and a recognized professional in the field of Human Resource Management in Armenia, a business consultant and a trainer. Prior to starting the private consulting practice, Arpi acted as a successful Human Resources Manager in leading international companies for over 15 years. In 2008 in response to market demand for western oriented HR consultancy services Arpi has founded Cascade Consultants a company providing one stop HRM solutions in Armenia, where currently holds the position of the General Director. Arpi’s professional portfolio includes an extensive experience in insurance, production, telecommunication, mining, retail and other sectors, where she has been aligning business strategy with HR solutions. Throughout her professional life she has been involved in developing and implementing novel approaches to recruitment and retention strategies, employee policies and procedures, managing employee relations, developing competency frameworks, performance management and measurement systems, compensation and benefits systems and recognition programs, call-center design and development. She also specializes in areas of personnel assessment and development, strategy-based organizational adjustments, reorganizations and structural reengineering, workplace environment and culture. Due to an extensive expertise in executive and leadership training, she has designed and conducted high impact training programs throughout Armenia for a wide expanse of leadership competency: knowledge, skills, behaviors as well as effective communication, customer service, conflict management, motivation for large companies and for dynamic entrepreneurial firms. The establishment of Armenian HR Association, which currently includes about 40 members from over 25 companies was initiated by Arpi in 2008. Currently she holds a position of the President of Association. Additional engagements include: professor at French University in Armenia and RAU Business School, certified member of UK Institute of Consultants (CI), Strategic Partner of Profiles International in the region and board member of Armenian Institute of Management Consultants (IMC).Authoring and Publications: Armenian-English, English-Armenian Human Resources explanatory dictionary, monograph "Self portrait of Armenians", number of articles related to HRM which have been published in national magazines and scientific editions.Arpi holds M.S. degree in Social Psychology from the Yerevan State University. Additional studies in personnel management : St. Petersburg State University, Centre de Formation, Group Pernod Ricard.

Arpi Karapetyan

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Conference speech: “Some Thoughts on Internal Communication”

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Astghik SargsyanConference speech: “Public Speaking –Tool of HR Influence”

Mrs. Astghik Sargsyan works in the field of HR more than 15 years. At present she is a Head of Corporate University in one of the largest telecommunication companies. Her career history includes variety of HR positions: T&D specialist, Corporate trainer, Talent manager, Manager for individual development, HR manager. However, she considers herself as a professional in learning and development, talent management, as well as in recruitment. Astghik is a certified business trainer and conducts trainings for managers and leaders. She passes leadership trainings in Moscow periodically. Learning and development in a world known Chartered Institute of Personnel Development (London) helps her to build up a professional team and outstanding corporate university. The profession of the psychologist is a solid background for Astghik to deliver coach sessions and motivational conversations both with subordinates and colleagues. Per se, she considers that coaching is not what you do, but who you are. Astghik has a wide experience of business trainings not only in Armenia, but also in Russia, Kazakhstan and Georgia. She is an author of the training “ Make a fly from an elephant or Stress management ”, that has been delivered in Russia and Kazakhstan, and the master-class on positive thinking has been given during various training conferences. She has developed the theory “HR hierarchy in a Maslow’s hierarchy of needs”, is the author of the book “The work of the secretary”. She is a co-trainer in a psychological training program “Goddesses in every woman”. Astghik considers that every day we need physical energy, mental clarity and emotional balance to tackle everything that comes the way, that’s why she thinks that swimming is the best workout for her. Astghik’s life motto sounds; Esse quam videri (to be, rather than to seem).

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Master class: “The Individual Image of HR Professional”

Nvard Melkonyan

Nvard Melkonyan, PhD, Associate Professor of the Department of Sociology, Yerevan State University, Head of The Scientific-educational center of Information and Public Communication Technologies, Yerevan State Linguistic University.Since 2004 has been working as political image consultant.Nvard is an experienced trainer. Currently she is working at YSU (Yerevan State University) distant learning center, NDI (National Democratic Institute), SPRING PR company, which was founded by her. “Corporate PR”, “Political PR and Image making”, “Survey in PR and Image making”, “Business PR and Etiquette”, “Business Image, Business Etiquette and the Gender Aspects” are main topics delivered by Nvard .Master class outlines• Image making as an effective self-presentation technology. The basics and principle of

professional image. The basics of image development- personal, social, symbolic characteristics. Self-concept and self-esteem.

• Professional aspects of appearance for HR professionals. Correspondence between appearance and social status.

• Visual image for HR professionals. Business Dress code. How to choose outfit, accessories, makeup, haircut and perfume.

• Characteristics of verbal image for HR professionals- voice, speech, oratorical skills.• Kinetic image of HR professionals- physiognomy, kinaesthetic, gestures, facial

expression, gait, pose.• Environmental image. Secrets of office furnishing.

Master class: “How to tie HR Process Management to the Quality Assurance”

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Nika Manukova

Nika Manukova, Lead Auditor of International Register of Certified Auditors (UK). Nika has more than 15 years of experience in Business consulting and trainings - Business process reengineering and optimization, implementation of management systems, trainings in different sectors with various beneficiaries: "ISO Consulting" - "Beaure Veritas" (France), "SMART Consulting" - "BM TRADA Certification" (UAE), "VIVAT Consulting" - DeA-Certification International (Italy), "IMO - GIZ "(Switzerland),"GLOBAL SPC", "GOPA (Germany)-World Bank,"GOPA-Cartermill (Belgium)", "Save the children", USAID-EDMC, EBRD-BAS. From 2009 to 2013 she was involved in the projects carried out by JSC " Sitronics " in Armenia - internal auditor and the Secretary of the Board of Directors of CJSC "Yerevan Computer Research and Development Institute", deputy director of CJSC " Sitronics Armenia" - operator of first free economic zone in Armenia, Secretary of the Board of Directors and the Deputy Executive Director of CJSC " RAO Mars". Nika Manukova is lecturer at the Russian-Armenian ( Slavic ) University and at the French University in Armenia. Has authored several scientific publications on the subject of international management systems. Master class outlines• Importance of the documentation management system• Diagnosis of the existing management system• The pyramid of documents workflow system • Recordings as a form of a protocol• Methods of documents based analysis of reasons and consequences• Methods of Statistical Analyses: Ishikawa, Pareto• Drafting a procedure

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Master class: “Design and Implementation of Internal Satisfaction Surveys”

Hovhannes J. Grigoryan,Anna Stepanyan

Hovhannes J. Grigoryan is a head of Institute for Political and Sociological consulting (IPSC). He studied Sociology in Yerevan, Moscow and Frankfurt, worked in the fields of applied sociology, monitoring, marketing and project management for around 10 years and has been teaching theoretical sociology and social survey methodology for 9 years. Hovhannes is experienced in organization and management, report writing and consulting, high quality service provision. IPSC was created in 2006 with the aim of making people heard and letting their opinions considered. Hovhannes is in charge of organizing the IPSC monthly surveys and polls, managing social survey design and implementation, providing consulting and PR recommendations. He has gathered a professional and motivated team, who transform the IPSC vision into reality on a day-to-day basis. Throughout his work in IPSC Hovhannes directed multiple projects on politics, education, marketing, health care, business development, telecom and HR. The latter include projects for large companies on HR management and internal satisfaction. Anna Stepanyan, Data Manager, (IPSC).She has PhD in Psychophysiology from Armenian National Academy of Sciences. She holds both her M.A. and B.A. degrees in Biology, Human & Animal Physiology. From 2001 till 2012 she worked as a researcher, invited lecturer and assistant professor at the Faculty of Philosophy & Psychology of YSU. In IPSC Anna is in charge of coordinating projects’ implementation, questionnaire design and organization, data cleaning, processing and analysis. Anna’s scientific correctness and punctuality serve as a basis for the effective data management. Master class outlines• Introduction to the methodology • Working in groups - design of methodology and questionnaire • Presentation and discussion of group results • Data processing and analysis• Conclusion and sum up