Infographic -- Leading Through Connections: Summary of the IBM Study

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The sTudy Reveals ThRee Main iMpeRaTives:

Other important characteristics:

• CoMMuniCaTive

• Creative

• Flexible

1. Creating unconventional teams

2. Concentrating on experiential learning

3. Empowering high-value employee networks

Collaboration is the #1 characteristic desired by CEOs:

Methods Ceos use to prepare employees for the future:

leading ThRough

ConneCTions

TREND SUMMARY

Based on 1700 Chief Executive Officers in 64 countries across

18 industries

Provided by Aimia Business Loyalty Strategy Team

Insights from the IBM Global Chief Executive Officer Study

3. values – Customer obsession is the most critical leadership trait:

inspiRaTional leadeRship (60%)

Customer obsession (61%)61%

60%

leadeRship TeaMing (58%)

58%

7 out 10 CEOs are making major changes in their organizations to Better understand individual customer needs

1. Moving into other industries

2. inventing new industries

Create engaged Customers:

70% of Ceos are aiming to partner

1. enGaGement –

2. paRTneRship –

Infographic -- Leading Through Connections: Summary of the IBM Study

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