Info-Tech Research Group 1

Opening the flow of communication between IT and stakeholders increased organizational buy-in at University System of Georgia.

Case Study: University System Georgia

Industry:Source:

EducationVice Chancellor and CIO, University System of Georgia

When the Vice Chancellor and CIO assumed his role at University System of Georgia, he found there was a great deal of misinformation regarding IT initiatives throughout the organization. Previously, there had been little communication between IT and the rest of the USG community, which hindered end-user buy-in. The CIO felt that increased communication between IT and power users would increase adoption rates.

Situation

The first thing the CIO did was make a point of meeting business stakeholders and customers face-to-face. He answered questions, and openly discussed upcoming changes and initiatives. These discussions worked to align IT and business goals, and ensured that business end users and customers were properly informed. This openness also allowed IT to identify and establish evangelist power users, which helped extend IT’s reach.

Strategy

Opening the flow of communication between IT and business workers dispels misinformation. Face-to-face candid communication, supplemented with intentional and constructive social media engagement is key. IT has become more transparent, which has given users a more accurate idea of what IT does and the monetary, delivery, and resource challenges they can face.

Results