Influencing across the organisation

LDP1/2009

Influencing across the

organisation

Our purpose is to be the company that

professionals trust to connect them more deeply

with their business's goals, the people around

them, and their own aspirations.

Great conversations for great results

Stratagem Learning and Development Ltd.

Tel: +44 (0)1962 848630 Fax: +44 (01962 870080 E-mail: [email protected]

www.stratagem-uk.com

How skilled are your people in

relating and influencing across

your organisation?

How experienced are they in

getting the best aggregate

performance from any given

virtual team?

Connecting PeopleConnecting PeopleConnecting PeopleConnecting People

Every person in your company has an impact on the

big picture. However, their performance is

dependent not only on their own qualities, but also

on the strength of their relationships across the

business.

Your organisation is full of actual and virtual teams

with huge potential to add value – if only those team

members were connected fully to each other and to

the goals of the business.

Our beliefOur beliefOur beliefOur belief

We believe that relationships have a huge bearing

on performance. We believe that relationships

should spring from co-operation and commitment.

We believe that a relationship – and thus

performance – is built on productive, sometimes

called ‘great’, conversations.

Conversations between people across the business

come in many guises and contexts, but ‘great’

conversations should enable true communication in

both directions, leading to real understanding and

agreement.

Great conversations...Great conversations...Great conversations...Great conversations... ‘Great’ conversations should be aligned with the

culture of the organisation, so that the conversation

prompts, promotes and precipitates future success

in a real rather than a theoretical way.

Poor conversations...Poor conversations...Poor conversations...Poor conversations...

When conversations are not of sufficient quality,

issues are ducked, ignored or confused,

understanding is blurred or mistaken, and

commitment to goals is warped, lacking or

grudging.

Where we come in

Stratagem Learning and Development delivers

workshops that build on the self-knowledge that

your managers will have gained in undergoing the

Insights Discovery Personal Effectiveness

Programme.

These workshops explore great conversations, to

enable your people to enter into more beneficial

dialogue with their colleagues, and thus to

engender great results through enhanced

performance.

“They add value by getting under the skin of our business so much

that they feel part of the team, whilst maintaining the objectivity to

challenge our thinking and help us to find practical, innovative

ways to develop our people”

Severn Trent Water, October 2008




Why?

What?

How?

Who?

Through these workshops, we can help you align your people with your aspirations to achieve the

following core benefits:

•••• Shared goals: Shared goals: Shared goals: Shared goals: understanding the business you are in

•••• Shared culture: Shared culture: Shared culture: Shared culture: living the vision and values that bind you together

•••• Shared learning: Shared learning: Shared learning: Shared learning: fostering the need for innovation and improvement

•••• Shared information: Shared information: Shared information: Shared information: enhancing internal communication

•••• Shared effort: Shared effort: Shared effort: Shared effort: working interdependently to deliver results

In these workshops, the participants:

• See what great conversations across the organisation sound and feel like

• Learn what helps and hinders them in practice

• Practise skills in a supportive environment

• Commit to making personal changes to encourage great conversations and thus improve the entire

organisation’s alignment with its goals

A Stratagem intervention:

• Delivers – and has the delegates delivering – great conversations

• Is, above all else, experiential

• Is nevertheless grounded in the latest and most advanced behavioural thinking

• Is tailored to our understanding of your specific business goals and current challenges

• Presents real feedback from real people within the organisation as a starting point

• Employs professional role players to make the conversations ‘real’

• Leaves the organisation and the delegates with a toolkit of skills to make the learning ‘stick’

Stratagem is built around a core team of professionals:

• Whose job satisfaction is entirely derived from helping individuals, teams and organisations to

perform better

• Who respect the theoretical in designing their interventions, but the practical in delivering them

• Who believe strongly in the power of high-impact, high-involvement modules

• Who have been sharing their knowledge and aggregating their experience for the benefit of client

organisations for the last 15 years




Bank of America Case Study

Influencing stakeholders in Bank of America

What they needed What we did What they said

Operational Risk Management oper-

ates in the Bank of America (Credit

Card Services) between the front line

credit card services and the Bank’s

Audit Function.

The management identified a need to

develop the operational risk function

to its fullest extent by identifying and

managing the differing requirements

of these two main and other stake-

holders.

We developed and delivered a two

day programme which aimed to work

at the collective level by:

• creating a shared vision of success

• identifying what needs to be put in

place to achieve it

• focusing on stakeholders and their

requirements

• developing a communication and

management s t r a tegy fo r

stakeholders

and supported this at the individual

level by:

• developing an understanding of self

and others

• enabling the development of

personal style and “brand”

• supporting the development of

effective individual communication

strategies

The programme used Insights as a

basis and was highly experiential

using professional role players to

work with researched stakeholder

scenarios.

“The course on Key Stakeholders,

which was run by Joe and Nevin, re-

ceived excellent feedback from allallallall

the participants. The difference the

course has made has got the guys

thinking strategically about how to

initially engage and then make the

most of their meetings with not only

their key stakeholders but their team-

mates as well.”

Amit Pandya

Training and Development Manager,

Control Services MBNA




Influencing across the organisation

Documents

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