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Combining powerful real-time data acquisition, rules-based alerting and adaptive machine learning capabilities to remove the threat of transaction failures, slowdowns and suspicious interactions

INETCO Insight® is a proven software platform that provides real-time monitoring and optimized data acquisition for transactions spanning all your self-service banking, digital and card channels. A highly scalable solution, INETCO Insight isolates transaction anomalies, bottlenecks or failures anywhere along a transaction path. Specifically designed for the banking and payments industries, this software provides the powerful data acquisition and full end-to-end visibility you need to manage expanding multi-channel banking environments, increasing infrastructure complexity, and the exploding growth in digital data.

INETCO Insight® – Real-time transaction monitoring and data acquisition platform

Primary use cases for INETCO Insight: ●● To immediately detect missing

transaction links, message tampering,

suspicious transaction activity, stand-in

modes and EMV fallbacks – add another

layer of defense against malware, ATM

cash-outs and “man-in-the-middle” fraud

attacks

●● To proactively spot transaction

failures, slowdowns and declines;

isolate the root cause of transaction

completion issues 65-75% faster –

efficiently manage multiple components

and applications on the end-to-end

transaction chain from one centralized

tool

●● To centralize the collection and storage

of rich transaction data – make it easy to

stream data into incident management,

customer analytics, channel

management, reconciliation, fraud or

cash management platforms of choice

End-to-end transaction-level monitoring and customized alertingWhat makes INETCO Insight unique is the ability to capture “in flight” transactions straight off the network. Multi-protocol transactions are automatically correlated across multiple hops, while operating independently of the underlying application being monitored. Every message field contained within a transaction is decoded and displayed, along with application response timings and network-level information. With INETCO Insight, IT operations, fraud and channel systems teams gain a one-stop view into the end-to-end journey of every transaction, and can customize real-time transaction alerts related to:

●● Loss of network link ●● Unexpected declines/fallbacks●● High velocity attacks●● Unusual withdrawal activity

●● Transaction slow downs and failures●● Response codes detected●● Lack of card activity●● Lack of device or host availability

In addition to early warning of performance issues and suspicious transaction anomalies, channel managers and business teams can easily forward rich transaction data into any applications or analytics tools of choice, including:

●● Channel management●● Customer analytics

●● Reconciliation or cash management●● Fraud management

FIGURE 1: INETCO Insight captures, decodes and correlates transactions in real-time. The result is an end-to-end profile of each transaction that maps bottlenecks, slowdowns and network transport errors to the underlying infrastructure.

Response codes indicate what type of error is affecting the completion of a transaction

Network level protocol information lets you review response and request times for each “hop” on the transaction’s network path

Application message data contains information such as transaction type and transaction amount

Metadata reveals ATM terminal ID, geographic location and transaction status

+1.604.451.1567 | insight@inetco.com | www.inetco.com

Lightweight deployment model for non-invasive, multi-point data captureINETCO Insight is designed to capture TCP/IP data off your network, meaning the collection and correlation of your transaction data does not require agents, extra traffic loads or any code changes to the transaction switch. Mirrored network traffic information can be captured from a SPAN or TAP port on a managed Ethernet switch. If a port is unavailable and you need to deploy a light-weight collector, this option is available as well.

REST API, open data feeds and custom API connectorsINETCO Insight is vendor agnostic and can be scaled to monitor any custom, packaged and industry-specific applications within physical, hosted, virtual or Cloud-based production environments. The software makes a centralized collection of ATM, POS, Mobile and Online customer transaction data accessible through:

●● Extended data stores and REST API – Up to 13 months of data can be searched and queried within INETCO Insight

●● Data forwarding – Selected real-time transaction data can be streamed in JSON format

●● Open data access – Transaction message details are stored in a centralized database for any purpose or application

●● Custom connectors – Select alerts and statistics are forwarded to third party systems of choice

DIAGRAM 1: End-to-end transactions are investigated through the INETCO Insight user interface. Data can also be forwarded to analytics, fraud, reconciliation, cash or channel management applications of choice.

With INETCO Insight you will gain: ●● A consolidated view of every end-

to-end transaction – understand

every step in the customer

interaction

●● Application payload messages

and metadata – including

transaction type, amount, response

codes, terminal ID’s, card types,

dates, status, message types

●● Application response and request

timings

●● Network-level details – TCP/

IP acknowledgment and

communications data

Benefits●● Deliver an amazing end-to-end customer

experience across all banking channels

●● Mitigate fraud loss with instant notification ofmessage field tampering, missing transaction links and anomalous card or terminal usage

●● Reduce transaction failures by >25%

●● Lower operational costs through fastertroubleshooting, research and consolidated tools (65-75% faster MTTR)

●● Centralize and share transaction data in atimely, cost-effective way – openly accessible byany application or team that needs it

© 2006-2020 INETCO Systems Ltd. All Rights Reserved. All trademarks, registered trademarks, trade names, service marks and logos referenced herein are owned or used under license by INETCO Systems Limited.

+1.604.451.1567 | insight@inetco.com | www.inetco.com

“The holistic, real-time view BKM gained with INETCO Insight has resulted in faster engagement of the right resources who can immediately investigate the issue. We have been able to drop our average mean-time-to-repair from hours and days to a couple of minutes.”

ALI BÜNYAMIN SERTER – VP, SWITCH SYSTEM APPLICATION DEVELOPMENT, BKM

Deployment OptionsINETCO Insight is available as an on-premise, managed services or Cloud-based solution. To figure out which option is best for you, contact insight@inetco.com.

Real-time event processing, thresholding and alerts engine Create customized real-time alerts related to switch, operational performance and fraud

Transaction logs with search, query and filter capabilities Perform on-demand research queries on up to 13 months’ worth of transaction data

Multi-hop, multi-point transaction correlation and topology mapping Collect data from multiple points on the network to quickly identify missing links and performance issues anywhere along the transaction path

Automated transaction profiling View transaction message fields, metadata, application response times and network communications intelligence in one view

Universal decoding engine Decode all transaction protocols and message types found in banking and payments ecosystems (includes TCP/IP, UDP, ISO 8583, VISA 2, FIX, NCR/NDC+, Diebold, Triton, XML, SOAP, HTTP, SQL, IBM WebSphere MQ, and AMQP)

Passive, network-based instrumentation or host-based information collectors Monitor without deploying agents, transaction tagging, extra traffic loads or changes to the payments switch

Device state monitoring Showcase the location and status of each terminal or device, flagging potential security issues such as card reader tampering or safe opening without supervision

Configurable mobile and web-based dashboard displays Access user friendly dashboards via the INETCO Insight HTML 5 user interface

IP address/firewall blocking Receive immediate notification or set up automated action scripts to block offending card transactions at the IP Address or firewall level. Immediately research flagged individual profiles and take action to reduce false negatives and positives

Trending and device interval statistics View historical data and; send snapshots of peak transaction times and holidays

Switch application monitoring Combine internal OS statistics, application process statistics and application process log file data with the state of your transactions

Configurable real-time transaction risk scoring model Improve precision of real-time risk scoring by combining real-time transaction intelligence with rules based alerting and adaptive machine learning capabilities. Examine transactions in real-time, rebuild individual customer models on the fly, and extract behavioral patterns from past card transactions that signal potential fraud

Geolocation, ISP and device fingerprinting Create fraud alerts based on an increasing number of unique country and ISP combinations

Data access options and REST API Forward transaction data to any team or application of choice

Features