Case Study 2A highly successful Private Company within the

Resources Industry

Client

A highly successful Private Company within the Resources Industry

Topic

Driven by its commitment to continual improvement, and desire to achieve significant competitiveadvantage in terms of cost, efficiency, and time-to-market management pursued a plan tostandardise operating procedures and to gain ISO9001 Quality Management Systems certification.ISO 9001 is an international standard that specifies the basic requirements for a QMS. To meet thischallenge, they sought a trusted collaborator with the right blend of experience and expertise tohelp deliver the company’s vision.

Challenge

• Documented processes and procedures established to some degree. However, the

documents were often not followed and did not wholly reflect the actual manner in which

the organisation undertook its operations and management

• Meeting the requirements of the standard in a relatively short period of time

• Help an organization demonstrate its ability to meet customer and regulatory

requirements, and to enhance customer satisfaction.

Solution

• Ensured that middle and junior level managers and supervisors understood the importance of having a fullyfunctional and documented QMS, and the organisational changes required to achieve it

• Considerable education for top management to create awareness and understanding of the QMSimplementation process Selection and appointment of a competent management representative tocommunicate and continually reinforce the vision to the whole organisation

• Provision of training to increase the organisation-wide awareness of the QMS and to facilitate thedevelopment of the required documentation

• Ensured all employees in the organisation understood what was expected of them and how they couldcontribute to the achievement of their organisations' goals

• Drafted and implemented procedures which reflected the company's operations; focussing on the QMS ingeneral, management responsibility, resource management, product realisation, and measurement analysis,and improvement

• Established a system and procedure for capturing customer feedback

• Established a system and procedure for the internal auditing of the QMS, and the taking of corrective andpreventive action Liaised with external ISO 9001 assessors

Benefit

• A fully functional QMS leading to increased customer satisfaction and continuous improvement ofbusiness results

• Improved staff motivation through clearly defined roles and responsibilities

• Cost savings through improved efficiency and productivity

• Accredited certification to ISO 9001 - the internationally-recognised, prestigious qualitymanagement system standard; a clear demonstration of the company's commitment to qualitythus allowing the opportunity for the company to punch above its weight in industry

“inemmo were instrumental in preparing us for our ISO 9001 accreditation, which they helped us pass with flying colours! They provided our team with much guidance and support throughout the whole process.”