Industry Intro

7/29/2019 Industry Intro

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Food & BeverageOverview

What does the career path look like?


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Travel & Tourism Hospitality

Country

ClubsLodging

Restaurants

Maps &

Guides

Travel

Agencies

Retirement

Communities

Contract

FoodService

SportingEvents

Airlines


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Travel and Tourism IndustriesHotels/motels Natural attractions Entertainment venues

Resorts Gaming entertainment Arts venues

Vacation ownership Travel agencies Historical sites

Hostels Convention bureaus Museums

Caravans Tour companies Luggage

Camping Hotel/rest. suppliers Real estateAirlines Taxi services Construction

Cruise ships Cameras and film Luggage

Rail Maps & travel books Beverage mfr & dist

Car rental Shopping malls Auto/aircraft mfr

Bus coaches Service stations Motor fuel producers

Restaurants Sporting events Recreation equipment

Fast food Banking services Food producers

Wine merchants Reservation systems Advertising media

Theme parks Auto clubs Souvenirs


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Hospitality IndustriesHotels/motels Natural attractions Entertainment venues

Resorts Gaming entertainment Arts venues

Vacation ownership Travel agencies Historical sites

Hostels Convention bureaus Museums

Caravans Tour companies Luggage

Camping Hotel/rest. suppliers Real estateAirlines Taxi services Construction

Cruise ships Cameras and film Luggage

Rail Maps & travel books Beverage mfr & dist

Car rental Shopping malls Auto/aircraft mfr

Bus coaches Service stations Motor fuel producersRestaurants Sporting events Recreation equipment

Fast food Banking services Food producers

Wine merchants Reservation systems Advertising media

Theme parks Auto clubs Souvenirs


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The Hospitality Industry

Lodging

Food service

Clubs

Cruise ships Gaming

Theme parks

Sports and entertainment

Travel


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The Hospitality Business

Lodging putting heads on beds Many U.S. markets are mature

Expansion and growth overseas

Food service putting cheeks in seats What would you like to eat?

Where would you like to meet?

Expansion and growth overseas


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Hospitality Industry Numbers

11.4M roomsworldwide

3M rooms in U.S.

Slowing in U.S.

Exceptions; casinos,

limited service,timeshare

Continued expansion

Strong growth

$1 billion/day sales 10.2M employees

12M in 2006

1/2 of all adults/day

eat in restaurants 44% of food $ spent

in restaurants

Lodging Food Service


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Where are the jobs?

Professional Operations management, finance, accounting, human

resources, customer relations, marketing, food science

Corporate Marketing, business development, human resources,

training, quality assurance, real estate, accounting,purchasing

Entrepreneurial

Owner, operator, franchisor


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Food Service

Eating and drinking places Quick service restaurants (QSR)

Full service restaurants / bars

White table cloth restaurants / bars

Lodging food service Education food service

Employee food service

Health care

Recreational food service Off-premise catering


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Restaurant Industry Positions

Banquet manager

Bartender/cocktail server

Broiler cook

Busperson

Counter person Dining room manager

Dishwasher

Executive chef

Expediter Food & beverage director

Food server

Fry/Saut cook

Host/hostess

Kitchen manager

Pantry cook

Pastry chef

Restaurant manager

Sous chef

Storeroom person Unit manager


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Hospitality Careers

The industry offers more career optionsthan most

The work is varied

There are many opportunities to becreative

This is a people business


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Hospitality Careers

Hospitality jobs are not nine-to-five jobs

There are opportunities for long-termcareer growth

There are perks associated with manyhospitality jobs

Hospitality jobs can be intrinsically

satisfying and meaningful


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The Down Side

Long hours

Nontraditional schedules

Pressure

Low beginning salaries

Frequent relocation


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Lodging Careers

Entry level

Housekeeper

Front desk clerk

Reservations clerk

Food service staff

Mid level

Reservationsmanager

Executive

housekeeperFront officemanager

Catering salesmanager

Sales manager

Uppermanagement

Personnel director

Senior sales manager

ControllerFood & beverage

director

Director of sales &marketing

General manager


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Food Service Careers

Entry level

Crew person

Crew supervisor

Lead positions

Mid level

Manager trainee

Chef

Unit manager

ControllerKitchen manager

Cateringmanager

Uppermanagement

Executive chef

General manager

District managerRegional manager

Operations director

Other directors

CFO

President/CEO


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Chain Operations

Better training

More opportunities for advancement

Better benefits

Frequent relocation

More control by management

Bonus plans impact pay


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Independent Operations

More chances to be creative

More control

Better learning environments

Less job security

Fewer chances for advancement

Harder to market and sell


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Foodservice Industry

Commercial Foodservices

Institutional Foodservices

Military Foodservices


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Commercial Foodservices

Restaurants Lunchrooms Cafeterias Fast food restaurants Hotel foodservice operations Food stands Social caterers


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Institutional Foodservices

Hospitals Nursing homes Schools & colleges Correctional facilities Employee cafeterias Airline catering Surface transportation catering


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Military Foodservices

Military bases Combat foodservices Officers clubs Cafeterias


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Restaurant Industry

The National Restaurant Association [NRA]

defines the restaurant industry as that

which encompasses all meals and snacks

prepared away from home, including all

takeout meals and beverages.


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Restaurant Industry

Restaurant industry sales were

forecast to reach $ 399.0 billion in2001, an increase of 5.2 over the

year 2000.


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Restaurant Industry

On a typical day in 2001, the

restaurant industry will post averagesales of $1.1 billion


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Restaurant Industry

Sales at full service restaurants are

forecast to reach $143.3 billion and sales

at quick service [fast foods] restaurants

are forecast to reach $ 112.0 billion.


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Restaurant Industry

The overall impact of the restaurant industry is

expected to reach $ 1 trillion in 2001. This

includes sales in related industries such as

agriculture, transportation, wholesale trade and

food manufacturing.


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Restaurant Industry

Sales: $ 399 billion average $1.1 billion on a

typical day

Locations: 844,000 more than 54 billion meals

will be eaten in restaurants and school and work

cafeterias.


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Restaurant Industry

Employees: 11.3 million more than 8

percent of those employed in the United

States, which makes the industry the

largest employer besides government.


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Food-and-drink sales [billions $]

42.8

119.6

239.3

399.2

0

50

100

150

200

250

300

350

400

450

1970 1980 1990 2001*


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Restaurant Industry

One-third of all adults in the United Stateshave worked in the restaurant industry atsome time during their lives

Per-person check averaged $4.72 in 1999 Average unit sales in 1998 were $

601,000 at full service restaurants and$555,000 at limited-service [fast-food]restaurants.

Di ib i f R C


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Distribution of Restaurant Customer

Traffic [1998]

Breakfast 11%

Lunch 37%

Dinner 52%


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Restaurant Industry

Restaurant Industry remains to be verycompetitive

Three out of four consumers report that

they have more restaurants to choosefrom today than they did two years ago.

Restaurants are paying more attention todesign, dcor and atmosphere

R I d


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Restaurant Industry:

Ranking of Consumer Choices

Food and Service

Physical setting

Moods and Impressions

R I d


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Quick Service

Intense competition

Convenience is number one factor

Carryout or delivery market

Time savings meal options

Ever-changing consumer needs

Shortage of labor

Training needs

R t t I d t


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Full Service

Tied to economy

Baby-boom generation

Increased competition

Importance of repeat customers

Portion sizes

Dietary needs

R t t I d t


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Growth in Other Segments

Managed services [1%]

Educational institutions [4.4%]

Recreational services [3.3%]

Transportation [3.8%]

Health care [2.2%]

Lodging places [2.7%]

Military [2.2%]

R t t I d t


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Trends

Labor shortage issues

Cost of providing food and service

Technology issues and benefits

Consumer preferences

Training

Expansion

Industry Intro

Documents

Transcript of Industry Intro