Industry Controlled Other Party (ICOP) Supplier...
Transcript of Industry Controlled Other Party (ICOP) Supplier...
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Industry Controlled Other Party (ICOP) Supplier Certification and Oversight
Stan Adachi – Director, Supplier Quality
Boeing Defense Space & Security
CQSDI - March 2010
Briefing Topics
� IAQG – International Aerospace Quality Group
� Industry Controlled Other Party (ICOP)
� IAQG Other Party Management Team� IAQG Other Party Management Team
� Industry Call for Action
� Boeing Oversight
� Summary
International Aerospace Quality GroupInternational Aerospace Quality Group
IAQGCouncil
General Assembly Forums
� Aerospace Quality Management Systems Standards
IAQG at a Snap Shot
SECTORS
EAQG(Europe)
AAQG(Americas)
Standards
� Manage Industry Controlled Other Party (ICOP) processes
� Share best practices
� Harmonize with regulatory and government agencies and other stakeholders
APAQG(Asia & Pacific)
The Premise
A healthy and robust Quality Management System is the foundation to drive first time Quality, Deliver y, and Cost on all products and services throughout
the value stream
Industry Controlled Other Party (ICOP)
� ICOP is a globally harmonized Aerospace Quality Management System (AQMS) Certification process defi ned by the IAQG
– Industry Controlled:• The IAQG through each Sector provides direct oversight of all
AQMS certification activities
– Other Party:• Certifications are completed by authenticated Certification
Bodies that are recognized through the ICOP process
� ICOP process is managed through the IAQG’s sub-coun cil, Other Party Management Team (OPMT)
Other Party Management TeamOther Party Management Team
OPMTCommittee
IAQG Council
Mission
Management and oversight of the 9100 series Aerospace
IAQG Other Party Management Team
Sector Management Structures
OPMT(Europe)
JRMC(Asia & Pacific)
RMC(Americas)
the 9100 series Aerospace Quality Management system
certification program.
VisionEnsure that the program is
robust, recognized and valued
Voting MembersABs CBs
Industry
Voting MembersABs CBs
Industry
Voting MembersABs CBs
Industry
ICOP Management Triad
� AS9104-1– IAQG’s involvement
– Sector management structure
– Accredited Certification Bodies
– Authenticated Auditors
– Assessment Criteria
– OASIS database management – OASIS database management
� AS9104-2– Oversight and surveillance process to ensure conformance to established
aerospace industry 9100-series accreditation/certification requirements.
� AS9104-3– A common process for aerospace auditor training and authentication to be
utilized by all the International Aerospace Quality Group (IAQG) sectors.
Other Party Management Team
IAQG/AAQG Engagement
Auditor/ Training Provider Oversight
AB Office Assessments
IAQG Oversight Planning
Industry Oversight
OP Assessor
Industry Oversight
Industry Oversight Factoids
� Certified Supplier Sites– AS9100 10,088– AS9110 243– AS9120 687
� Accreditation Bodies 10
October 2009 Data
AB Witness Assessments
CB Office Assessments
Planning AssessorBOR
OASIS
CB Witness Assessments
� Accreditation Bodies 10
� Certification Bodies 82
� IAQG members participating 41
� Industry Oversight Audits 205
� Average Number of NC’s– Majors 0.2– Minors 2.6
Industry – Call for Action
Other Party Management Improvements Road Map
AS9104/1 BallotDec 2009
AS9104/1rewrite published
July 2010
All audits to new standards
July 2012
AS9104/2 & /3 rewrite published
Jan 2011
IAQGOPMT
SectorsMember Companies
RMC MeetingJan 2008
AAQGMar 2008
IAQGApr 2008
IAQG SWG puts Other Party in
StrategyDec 2008
Dec 2009
Is it Working?Jan 2008
AS9104/1 rewrite startApr 2008
OPMT FMEA
Feb 2008
OPMT FMEA (2008)
� FMEA: (not in order)
– Surveillence Audits
– Corrective Actions (Audit Findings)
– Certification Audits
– Standard Interpretation / Clarification
– CB Operations
– Feedback Process
– Auditor Competency
– Auditor Training 0
50
100
150
200
250
1 2 3 4 5 6 7 8 9
IAQG FMEA – Influence Index
FMEA Results and Improvements
9104/1 Major Rewrite
• Min. Audit Days – No reductions
• Ramifications for poor performance
• Criteria for Multiple Site Certification
• OASIS Improvements & Feedback
9104/3 Revision
• Competency based Auditor Authentication
• Sanctioned Aerospace Auditor Training
Certification Body Operations Auditor Competency
• OASIS Improvements & Feedback
9104/2 Revision
• Additional Witness Audits
• Updated Oversight Tools
• Annual Review and Metrics
9101 Major Rewrite
• Process Approach
• Updated tools
• Audit Guidance
• Corrective Action Requirements
Audit and C/A Effectiveness SMS Oversight of Process
Strengthening Boeing Oversight
� Ensure Industry Oversight processes are healthy
� Boeing’s CB’s are compliant to Industry requirements
� Boeing Oversight– Primary (Industry support)
Boeing Oversight Process
– Primary (Industry support)– Supplemental (Boeing)
� Boeing only IAQG member company that actively performs Supplemental Oversight
� Utilizes risk-based approach tied to CB influence and performance
Other Party Management Team
IAQG/AAQG Engagement
Auditor/ Training Provider Oversight
AB Office Assessments
AB Witness Assessments
CB Office Assessments
IAQG Oversight Planning
Industry Oversight
OP Assessor
BOR
CB Witness Assessments
BOR Process Model and Improvements
Boeing Enhancements
� Added Supplemental BORs (SBOR) Resources
� Tripled number of Oversight Assessments from 2007
� Added new Supplier Quality Surveillance
OPMT / BOR Process Management
IAQG/AAQG Engagement
Auditor/ Training Provider Oversight
AB Office Assessments
AB Witness Assessments
CB Office Assessments
CB Witness Assessments
IAQG / AAQG
Oversight Planning
Boeing
Industry Oversight
OP Assessor
BOR
Technical Review &
Data Analysis -
Effectiveness(Core)
OASIS
Assessments
Results
� # BORs/SBORs 39
� # Boeing recognized CBs 61
� Boeing Supplemental Audits 128
� CB Nonconformance's 101
Surveillance Assessments
Client Validations
CB Audit Report Reviews
Certification Validation
Supplier Surveillance and
Feedback (PQAA & OASIS)
Boeing Supple-mental
Oversight Planning
(Semi-annual)
Supple-mental
OversightBOR or SBOR
SQ Field Ops
Activity Reporting(PQAA & OASIS)
Review & AB/CB
Engagement/Issue
Resolution(Core)
OASIS
Boeing Oversight Process Model
Boeing Oversight Findings
� Findings: (not in order)
– OASIS input & data integrity
– Depth of auditing
– Non-conformance reporting e.g. incomplete, soft gradinge.g. incomplete, soft grading
– Incomplete audit
– Technical Audit problems
– Multi-Site issues e.g. incorrect scope, sites not audited
Boeing Oversight Improvement Results
� Improving CB audit performance
• Reduction in auditor soft grading
• More comprehensive and thorough audits
• Improved corrective actions
� Validated Industry FMEA, but found other areas to improve
� Increased awareness by Certification Bodies of Boeing requirements and expectations
� Sharing information with Industry for continual improvement
� Increased confidence level of regulatory agencies
Summary
� Making progress – supplier feedback indicates audits more comprehensive and thorough
� Continue to utilize Boeing oversight to improve Indu stry practices and Boeing suppliers practices and Boeing suppliers
� Leverage Industry to ensure certification program remains robust, recognized and valued
Thank You