SUMMER TRAINING REPORT ON

“A study on Customer Satisfaction of IndusInd bank”

PRESENTED BY:-

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ABHIMANYU SHARMA2012MBA05MBA 3rd SemCOM,SMVDU

To study various products offered to individual.

To study KYC norms for banking customers. To study the customer satisfaction level of

consumers, analyze and find out what changes need to be made to increase the satisfaction level.

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1. IndusInd bank increase its customer base.

2. Provide more value addition in terms of services to get the customer.

3. Provides knowledge & idea about the internal figure of the bank.

4. Customer’s development process.

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Survey method.

Sampling techniques - convenience

Methodology of data collection. Primary data- questionnaire Secondary data- customer details from bank

Sample size - 50

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Agenda

Overview of IndusInd Bank in India.

Products & services.

Data analysis & interpretation.

Conclusion.

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Incorporated in April 1994. IndusInd Bank has a:- i) network of 530 branches. ii) 1003 ATMs. iii) spread over 380 geographical

locations. iv) 28 states and union territories

across the country. Bank also has representative offices in London

and Dubai

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INDUSIND BANK LTD ICICI BANK LTD STATE BANK OF INDIA LTD PUNJAB NATOINAL BANK LTD BANK OF BARODA LTD FEDERAL BANK LTD AXIS BANK LTD ING VYSYA BANK LTD IDBI BANK LTD HDFC BANK LTD YES BANK LTD

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2012 - 2013 IBA Banking Technology Awards The best bank award among small banks for

‘IT for Operational Effectiveness’ by Institute for Development and Research in Banking Technology (IDRBT).

Awarded “ Top Green IT Enterprise Award 2012 – CIO Magazine”

NASSCOM IT User Award 2012 for “Environmental Sustainability” (Frost & Sullivan)

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KYC documents required to be submitted to the bank mentioned below. Self attested copy of Identify Proof Self attested copy of Residential Address Proof Recent passport size photograph Declaration Form

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Personal banking.

Wealth management services.

Corporate banking.

International management.

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A safe & easy way to save money. A saving allows you to :- 1) Deposit money . 2) Withdraw money. 3) Earn interest.

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My Account My number Indus Classic Savings Account Indus Easy Savings Account Indus Privilege Savings Account Indus Young Saver Indus Small Account Indus Maxima Savings Account Indus Exclusive Savings Account Indus Select Savings Account Defence Accounts

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Deposits Loans Debit Cards Investments Insurance Demat Credit Cards

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The strength of IndusInd bank is existing customer base.

The customers are overall satisfied with the employees (CSM/RM/tellers/supervisors).

80-90% of customers are satisfied with various facilities of the bank .

Most of individual customer are using products like ATM, Credit card & mobile banking/net banking.

10% of the sample size has applied for loans and mutual funds

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More focused advertisement & promotional activities. The bank inform the existing as well as potential

customer about:- New schemes from time to time.Awareness about e-banking should developed.

Loan/mutual fund agents should give all the details to the customers.

the fastest settlement of customer problems. Bank must take feedbacks of customers regarding

features & services regularly and try to resolve if any complaints received.

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Sample size taken is very small. The time was very limited as for requirement of

study. Not all type of customers were covered for the

study, only individuals customers were considered.

Some responses may be biased towards the organizations.

Unwillingness of respondents to share information during the initial interviews.

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From the analysis it can be concluded that customers are satisfied and reluctant to take the services of IndusInd Bank.

Presently IDB covering 380 geographical locations with more than500 branches and more than 1000 own ATM’s and tie ups with various banks

Within a very short period of time the achievement made by IndusInd Bank is excellent.

IndusInd bank believes in providing good customer services to their customers as well as innovative products like choose your account number which is a key factor for success in future.

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THANK YOU.

VISIT:-WWW.INDUSINDBANK.COM

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