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INDUCTION BOOKLET

Easy English Version

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HOW TO USE THIS BOOK:

This booklet has been written in an easy to

read way, using pictures to explain.

You can ask for help to read this document from a

friend, family member or support person if you need.

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ABOUT THIS BOOK:

This book is about Kelmax Disability Services.

At Kelmax we help people with a:

Disability

or Mental illness.

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HOW CAN KELMAX SUPPORT YOU?:

Travel/Transport Household/Domestic Assistance Community Nursing

Assist Life Stage Transitioning Daily Personal Activities Development of Daily and Life Skills

Participation in the Community Support Coordination

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WHAT IS SUPPORT COORDINATION?:

Our Support Coordinators at Kelmax can help you:

• Understand your NDIS plan • Work out what supports you can get with your plan • Find the right service providers for you • Work with your service providers

Our Support Coordinators will also help you to set up service agreements with all of your service providers.

Support Coordination work is made up of a mixture of:

• Face to face contact

and

• Administrative work such as referrals, coordinating supports, addressing crises, researching services, negotiating service agreements, writing reports and developing plans

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FEEDBACK OR COMPLAINTS:

Your experience and feedback is important to us at Kelmax.

If you have a complaint, you can contact us by:

Email: feedback@kelmaxkonnects.com.au

Phone: 0414 028 400 or 0414 035 400

Post: PO Box 102 Oatley, NSW, 2223

Otherwise, you can contact:

Phone: 1800 035 544 (free from landline) Online: www.ndiscommission.gov.au

National Relay Service: www.relayservice.gov.au then 1800 035 544

Translating and Interpreting Service: 131 450

Phone: 02 9286 1000 Toll free: 1800 451 524

Email: nswombo@ombo.nsw.gov.au

Phone: 133 220

Online: www.fairtrading.nsw.gov.au

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CONFLICT OF INTEREST:

A conflict of interest happens when the workers interests are different from the best interest of you.

Kelmax has things in place to ensure that this does not occur:

Information between different teams is

kept separate

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You are aware of options for Coordination

of Supports

Any potential conflict of interest of staff is disclosed to you and to Kelmax

Our staff don’t have any private interest including receiving remuneration or gifts

You are involved in making decisions and choices about your needs and supports

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CLIENT CHARTER:

YOU HAVE THE RIGHT TO:

Be treated with respect, courtesy and dignity

Have your individual abilities and needs heard and understood by us

Be free of abuse, neglect and exploitation

Privacy, confidentiality and access to all personal information kept by us

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Be involved in all decision making to do with your life and supports

Information relevant to all available services

YOU HAVE THE RIGHT TO RECEIVE SERVICES THAT:

Are appropriate, safe, high quality and meet your individual needs

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Are as least restrictive of your rights and opportunities as possible

Are appropriate and have regard to your disability and cultural background

Respects your right to refuse service or support without affecting future services.

Allows you to safely make a complaint about

your service without concern of

consequence

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CLIENT RESPONSIBILITIES:

We expect that you will:

Treat staff and other clients with respect, courtesy and dignity

Respect the rights of others including their rights to privacy and confidentiality

Be responsible for the choices and the results of decisions that you make

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Be an active part of the support you are

receiving from us

Communicate your needs and any changes in your circumstances to staff

Inform us as soon as possible when support is no longer needed

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GETTING HELP FROM AN ADVOCATE:

I have a problem

You can talk to an advocate

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An Advocate is someone who can help me to sort out my problems

Intellectual Disability Rights Service Freecall: 1800 666 611 Email: info@idrs.org.au Website: www.idrs.org.au

Multicultural Disability Advocacy Association Phone: 1800629072 Postal: PO Box 144 Hurstville NSW 1481 Email: ses@mdaa.org.au

PWDA – People with Disability Australia: Toll Free: 1800 422 016 Email: pwd@pwd.org.au _________________________________________ Mental Health Advocacy Service: Phone: 02 9745 4277 _________________________________________

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WHO CONTACT

I feel much better

Who can help me to contact an advocate?

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YOUR PRIVACY:

Your privacy is very important to Kelmax

There are laws about your privacy that

Kelmax must follow

These laws tell Kelmax that we MUST keep your information safe

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You can tell us who you do and don’t want us to share your information with. You can also tell us what kind of information we can share.

At times, a Kelmax worker might be worried that you are in danger. They may also be worried that you might hurt someone.

We can NOT share your information without your permission

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Then they may have to call someone like an emergency service to keep you or the other person safe. This means that the worker will share some information about you so they can help you.

You can ask to have a copy of the information that Kelmax has about you. You can ask a worker to help you to understand how to do this

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REFERRING/EXITING FROM KELMAX:

You can ask to be exited from Kelmax if you no longer wish to receive support from us.

You just need to contact us to tell us with 14 days notice.

We can help you to find another service as a replacement if you need.

You are able to return at any time, if you wish, after you exit by contacting us at Kelmax.

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FOR MORE INFORMATION:

http://www.kelmaxkonnects.com.au/

0414 028 400

info@kelmaxkonnects.com.au