Individual Capability and Levels

www.Derhak.com • 65 International Blvd., Suite #100, Toronto, ON M9W 6L9 • 416-675-7600 Individual Capability Assessing Current Capability and Potential Growth Level 5 Concept/Vision Typically: CEOs, Presidents (very few people reach this level) • focused on creating and selling a vision of a shared future to stakeholders with diverse value systems, and nurturing relationships between stakeholder groups where the differences cannot be reconciled or compromised • create alliances and nurture long term relationships that allow the organization to capitalize on opportunities to create new markets and core business competencies Level 4 Policies / Modeling / Mission Typically: Executive Directors, CEOs, Presidents • variables for connecting and modeling are both internal (staff, policies, procedures, budgets, equipment, suppliers) and external (industry players, competitors, emerging markets, political, environmental and social interest groups) • how to translate a long term vision, concept or philosophy into an organizational model that will ensure that short and long term objectives are achieved Level 3 Trends / System / Linking Typically: Operations, Business Managers, Director of Sales/Marketing or Development • look for patterns and connections between ideas, functions and processes • will try to identify underlying trends and emerging themes • will look for commonality across the whole spectrum of the business, rather than dealing with things in isolation • would take into consideration how changes elsewhere in the business impact his/her area of control and determine whether these present opportunities or risks that he/she needs to mitigate against Level 2 Process/ Service Typically: Sales, Account Reps, Secretaries, Managers, Conductors, Project Coordinators • gather information to fully appreciate the unique circumstances of the situation and requirements of the client, asking questions to understand the spoken and unspoken needs of the situation or client in order to sell a service or product to them that addressed their specific needs • people working at this level within an organization are often the face of the organization to the public and have a high concern for the image that they are projecting through the delivery of services and the customer relationships they manage. Level 1 Task/ Detail Typically: Scientists (Laboratory), Musicians, Authors, Data Entry, Data Processing, Court Reporters • use an accumulation of previous experience or knowledge, and seek new data, information and facts about a situation or problem in order to weigh up the choices available • approach one issue at a time, understand it, resolve it in a systematic and logical manner, and then move on to the next issue --- COMPLEXITY

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Transcript of Individual Capability and Levels

Page 1: Individual Capability and Levels

www.Derhak.com • 65 International Blvd., Suite #100, Toronto, ON M9W 6L9 • 416-675-7600

Individual Capability Assessing Current Capability and Potential Growth

Level 5 Concept/Vision

Typically: CEOs, Presidents (very few people reach this level)

• focused on creating and selling a vision of a shared future to stakeholders with diverse value systems, and nurturing relationships between stakeholder groups where the differences cannot be reconciled or compromised

• create alliances and nurture long term relationships that allow the organization to capitalize on opportunities to create new markets and core business competencies

Level 4 Policies / Modeling / Mission

Typically: Executive Directors, CEOs, Presidents

• variables for connecting and modeling are both internal (staff, policies, procedures, budgets, equipment, suppliers) and external (industry players, competitors, emerging markets, political, environmental and social interest groups)

• how to translate a long term vision, concept or philosophy into an organizational model that will ensure that short and long term objectives are achieved

Level 3 Trends / System / Linking

Typically: Operations, Business Managers, Director of Sales/Marketing or Development

• look for patterns and connections between ideas, functions and processes • will try to identify underlying trends and emerging themes • will look for commonality across the whole spectrum of the business, rather than dealing with

things in isolation • would take into consideration how changes elsewhere in the business impact his/her area of

control and determine whether these present opportunities or risks that he/she needs to mitigate against

Level 2 Process/ Service

Typically: Sales, Account Reps, Secretaries, Managers, Conductors, Project Coordinators

• gather information to fully appreciate the unique circumstances of the situation and requirements of the client, asking questions to understand the spoken and unspoken needs of the situation or client in order to sell a service or product to them that addressed their specific needs

• people working at this level within an organization are often the face of the organization to the public and have a high concern for the image that they are projecting through the delivery of services and the customer relationships they manage.

Level 1 Task/ Detail

Typically: Scientists (Laboratory), Musicians, Authors, Data Entry, Data Processing, Court Reporters

• use an accumulation of previous experience or knowledge, and seek new data, information and facts about a situation or problem in order to weigh up the choices available

• approach one issue at a time, understand it, resolve it in a systematic and logical manner, and then move on to the next issue

--- C

PLEX

ITY