Indicators Service Operations
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Transcript of Indicators Service Operations
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Service Operations
metrics that matter
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OEE
Overall Equipment Effectiveness
TEEPTotal Effective Equipment Performance
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Developed by Seiichi Nakajima in the 1960s to evaluate how efa manufacturing operation is utilized.
Based on the Harrington Emerson way of thinking regarding laefficiency.
May be used as a key performance indicator (KPI) in conjunctiolean manufacturing / lean services providing.
May be useful for both production & service management.
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OEE & TEEP
Overall Equipment Effectiveness (OEE)Total Effective Equipment Performance (TEEP)
Closely related indicators that report the use of equipment, faetc. as well as time and material for operations.
OEE and TEEP indicate the gap between actual and potentiallperformance.
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metrics
Loading: The portion of the TEEP Metric that represents the perctotal calendar time that is actually scheduled for operation.
Availability: The portion of the OEE Metric that represents the pof scheduled time that the operation is available to operate. Oftto as Uptime.
Performance: The portion of the OEE Metric that represents thewhich the Work Center runs as a percentage of its designed spee
Quality: The portion of the OEE Metric that represents the Goodproduced as a percentage of the Total Units Started. Commonly as First Pass Yield FPY.
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OEE
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OEE & AU (Asset Utilization)
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Metrics
Average Rate is the speed or efficiency of the system
under analysis over a given time period.
Best Demonstrated (possible better than the Design
Rate) or Design Rate is determined by the nameplate
capacity of the system or the best demonstrated rate
recorded.
A 100% RATE calculation would signal that the system
is operating consistently at its maximum
demonstrated speed.
perating Time is defined as the amount of time that
he system is actually operating.
alendar Time is based on the 24/7/365 schedule.
cheduled Time is defined as the amount of time the system
nder analysis was planned or scheduled to operate.
if I operate system for six hours on one eight ho
day, my UPTIME is 6/8 or 75%, while AVAILABIL
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Decissions
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Other, custom indicators in services
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Year Year 2 Year 3 Year 3 Yea
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