Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is...

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Indiana Department of Labor Performance Metrics – Quarter 1 2014 Published: April 29, 2014

Transcript of Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is...

Page 1: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

1

Indiana Department of Labor Performance Metrics – Quarter 1 2014 Published: April 29, 2014

Page 2: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Three Tiers of Measures

• “KPIs” or “Key Performance Indicators” are reported on the Governor’s Dashboard from every agency in State government.

KPIs

Governor

•Program Funding Measures are reported every quarter to the Office of Government Efficiency and Financial Planning in the Office of Management and Budget to show performance by funding source.

Program Funding Measures Office of

Management & Budget

•Other statistics in this report are management statistics for use by IDOL Management in tracking the outputs and outcomes of departmental processes.

Management Statistics Indiana Department of Labor

Three Tiers of Metrics

Page 3: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Index | Key Performance Indicators & Program Funding Measures

KPI #1: Annual Nonfatal Occupational Injury and Illness Rate for Indiana

Key performance Indicators (KPIs)

KPI #2: Average Nonfatal Occupational Injury and Illness Rate for Emphasis Industries

KPI #3: Number of Businesses Participating in Indiana Safety and Health Achievement Recognition Program (INSHARP) and the Voluntary Protection Program (VPP)

Average Elapsed Time for All IOSHA Inspections with Citations

Number of Child Labor Inspections

Number of INSafe Consultations

Number of Coal Mine Inspections

Survey of Occupational Injuries and Illnesses (SOII) Response Rate

Number of Indiana Occupational Safety and Health (IOSHA) Inspections

Percentage of Meritorious Wage Claims which Result in Recovered Wages

Program Funding Measures

Page 4: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

All IDOL Customer Survey Responses Divisional Scores Customer Surveys by Division

Number of IOSHA Inspections

Number of IOSHA Workplace Fatality Investigations

Workplace Fatality Investigations by Cause of Death IOSHA Inspection Elapsed Time in days Percentage of IOSHA Inspections with Violations

Indiana Board of Safety Review

Whistleblower Cases

Percentage of Child Labor Inspections with Violations

Percentage of BOM Inspections with Violations

Wage Claims Average Elapsed Time Number of Wage Claims Received

Number of Common Construction Wage Hearings Common Construction Wage Audits Closed

Average Elapsed Time for INSafe Consultations

Total INSafe Consultations and Interventions

BOM Certifications Issued

Total IDOL Miles Driven IDOL Miles Driven by Personal, Fleet & Rental

Percentage of IDOL Miles Driven with Personal Vehicle

Total IDOL Miles Driven Against January ’06 Benchmark

SOII Response Rate

IOSHA Divisional Inspection Totals

Child Labor Inspections Completed

IOSHA Monthly Inspection Totals

Number of Child Labor Trainings

Quarterly Number of INSafe Consultations

Number of Coal Mine Inspections

Annual Nonfatal Occupational Injury and Illness Rate Meritorious Wage Claims with Recovery of Wages

Index | Management Statistics Occupational Injuries, Illnesses and Fatalities

Customer Service Surveys

Indiana Occupational Safety and Health Administration

Child Labor

Wage and Hour

INSafe

Bureau of Mines

Quality, Metrics and Statistics

Operations

Page 5: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Key Performance Indicators

Key Performance Indicators (KPIs) are used to demonstrate the overall performance of the Department of Labor. These metrics are reported to the Office of the Governor

and the Indiana Office of Management and Budget. The KPIs are included on the Governor’s dashboard report.

Page 6: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

6

9.5 9.0

8.2 8.0 7.6 7.4

6.8

6.2 6.2 5.8

5.5 5.2

4.9

4.3 4.3 4.3 4.0

3.8

4.1

0.0

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

10.0

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Total Case Incidence Rate (TCIR) Green Goal Yellow Goal

KPI #1: Annual Nonfatal Occupational Injury and Illness Rate for Indiana

Index

The Nonfatal Occupational Injury and Illness rate shows an estimate of the number of workplace injuries and illnesses per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of Occupational Injuries and Illnesses. The rate is reported annually nine-months after the survey year ends.

Page 7: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

6.9

6.3

4.6

6.0

6.8

5.7 6.0

6.4

4.0

4.5

5.0

5.5

6.0

6.5

7.0

7.5

2007 2008 2009 2010 2011 2012

Indiana Emphasis Industry Average Green Goal Yellow Goal

KPI #2: Average Nonfatal Occupational Injury and Illness Rate for Emphasis Industries in Indiana

Based on high injury and illness rates, the Indiana Department of Labor has identified Agriculture, Healthcare, and Transportation as specific emphasis areas for our safety and health efforts. This graph shows the average of the nonfatal occupational injury and illness rates for Agriculture, Healthcare, and Transportation.

Index 7

Page 8: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

KPI #3: Total Number of Businesses Participating in Indiana Safety and Health Achievement Recognition Program (INSHARP)

and the Voluntary Protection Program (VPP)

59 59 63 65 66

41 41 39 38 41

100 100 102 103 107 117

108

0

20

40

60

80

100

120

140

160

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

2013 2014 2015 2016

VPP Businesses INSHARP Businesses Green Goal Yellow Goal

KPI #3: Number of Businesses Participating in Indiana Safety and Health Achievement Recognition

Program (INSHARP) and the Voluntary Protection Program (VPP)

Index 8

The Indiana Safety and Health Achievement Recognition Program (INSHARP) and Voluntary Protection Program (VPP) are exemplary programs that provide recognition, rewards and ongoing support to Hoosier employers that operate exemplary safety and health management systems. Membership in these programs is voluntary.

Page 9: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Program Funding Measures

Program Funding Measures show the outcomes and outputs of Indiana Department of Labor programs in each of the agency’s funding sources. These metrics are

reported quarterly to the Indiana Office of Management and Budget.

Page 10: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Fund Center Name Program Objective Program Indicator

IOSHA

Reduce occupational injuries and illnesses

Annual Nonfatal occupational injury and Illness rate

Outcome oriented

Improve safety through efficient customer service and compliance

review

Average elapsed time for inspections with citations

Outcome oriented

Advance workplace safety through both complaint driven and targeted

inspections

Number of New IOSHA inspections Output oriented

Operations, Wage & Hour and Bureau of

Child Labor

Enforce employee’s right to lawful wages

Percent of meritorious wage claims and CCW audits resulting in recovery of wages owed

Outcome oriented

Employment of Youth Bureau of Child Labor

Enforce Indiana child labor laws through regulation

Number of child labor inspections Output oriented

INSafe Improve safety and health through outreach, education and training

Number of safety and health consultations Output oriented

Bureau of Mines Enhance underground mine safety Number of mine inspections Output oriented

Quality, Metrics & Statistics

Produce reliable and clean data to measure IOSHA and INSafe safety and

health outcomes

Bureau of Labor Statistics survey return rate Outcome oriented

Program Funding Metrics KPIs can double as Program Funding Metrics.

10 Index

Page 11: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

This metric measures the average elapsed time to complete IOSHA inspections with citation from the Opening Conference through the date the citation is issued. Cases may sometimes take several months to complete, so the data for the two most recent quarters may fluctuate as these inspections are closed.

10

8 7 6 10

7 6 7 5 4 5 4 3 5 5 7 6 11

12

9 5 9 6 9 5 4 16

14

5

41 46

41

41

36 44

36 37

40 42

36 39

36

41

42

52

42

49

47

51

45 46

55

82

79

63

90

77

47

45

90

84

68

106

91

52

0

20

40

60

80

100

120

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2007 2008 2009 2010 2011 2012 2013 2014

Average of Days from Open to Closing Conference Average of Days from Closing to Citation Goal

Average Elapsed Time for All IOSHA Inspections with Citations

Index 11

Page 12: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

468

544

290

276 30

0

400

375.5

0

100

200

300

400

500

600

700

800

900

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2007 2008 2009 2010 2011 2012 2013 2014

Number Inspections Annual Average Green Goal Yellow Goal

Number of Indiana Occupational Safety and Health (IOSHA) Inspections

Index 12

The quarterly goals for Number of IOSHA Inspections performed per quarter have decreased due to tremendous changes in staffing over the last 18 months. With so many new Compliance Safety and Health Officers (CSHOs) and the new OSHA Express software, 2014 will be considered a rebuilding year.

Page 13: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

68%

89%

92%

69%

84%

76.74%

86.21%

79.55%

85.19%

82.65%

77.45%

83.80% 82.28%

84.30%

78.57% 75.93%

72.16%

75%

60%

65%

70%

75%

80%

85%

90%

95%

100% Q

1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2010 2011 2012 2013 2014

Percentage Meritorious Wage Claims with wages paid Annual Average Goal

Percentage of Meritorious Wage Claims which Result in Recovered Wages

Index 13

After reviewing the documentation provided by both an employee and an employer, the Indiana Department of Labor considers a wage claim meritorious if it is determined that the employee is owed the wages claimed. This graph shows the percentage of claims where wages are owed and money is paid to the claimant.

Page 14: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

337

294

205 214

214 255

0

100

200

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400

500

600

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

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Q1

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Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

Child Labor Inspections Annual Average Goal

Number of Child Labor Inspections

Index 14

The Bureau of Child Labor investigates Indiana employers for violations of Indiana’s Child Labor laws. This chart shows the number of investigations performed by the Bureau of Child Labor.

Page 15: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

128

129

107

103

85 100

0

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250

Q1

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Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

INSafe Consulations Annual Average Goal

This metric measures how many on site consultations are conducted by INSafe each quarter. A consultation is a formal safety education experience that is tailored to the company who has requested it.

Number of INSafe Consultations

Index 15

Page 16: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

49

48

55

45

51

39

0

10

20

30

40

50

60 Q

1

Q2

Q3

Q4

Q1

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Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

Number of Mines Inspected Annual Average Goal

Number of Coal Mine Inspections

The fluctuation in inspection numbers corresponds with staffing levels in the Bureau of Mines. In Quarter 1 2008, an additional mine inspector was added. This position was eliminated in Quarter 4 2009 and subsequently re-hired in Quarter 1 2012.

Index 16

Page 17: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

75.06%

92.0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% W

eek

1

Wee

k 2

Wee

k 3

Wee

k 4

Wee

k 5

Wee

k 6

Wee

k 7

Wee

k 8

Wee

k 9

Wee

k 10

Wee

k 11

Wee

k 12

Wee

k 13

Wee

k 14

Wee

k 15

Wee

k 16

Wee

k 17

Wee

k 18

Wee

k 19

Wee

k 20

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k 21

Wee

k 22

Wee

k 23

2013 Indiana Response Rates 2013 National Response Rates 2012 Indiana Response Rates 2012 National Response Rates Goal

Survey of Occupational Injuries and Illnesses (SOII) Response Rate

The Survey of Occupational Injury and Illness (SOII) is conducted from mid-January to mid-July each year and collects results from the previous calendar year. The survey rate is reported to GEFP annually upon completion of the survey.

Index 17

Page 18: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Management Statistics Management Statistics

Page 19: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

19.9

19.1 19.2

19.3

19.1

19.4

19.1 19.0

19.3

19.1 19.2

19.0 18.9

18.7

19.1 19.0

19.1

18

18.2

18.4

18.6

18.8

19

19.2

19.4

19.6

19.8

20

20.2

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2010 2011 2012 2013 2014

Average Score Trend

All IDOL Customer Survey Responses

Customer Surveys are collected from hand-completed and electronically-submitted survey forms. The forms have five categories that are scored from 1 (Poor) to 4 (Excellent). Twenty (5 categories X 4) is a perfect score. Index

19

Page 20: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

81

128

189

101

204

198

183

145

141

0

50

100

150

200

250 Q

1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2012 2013 2014

Bureau of Mines Child Labor INSafe IOSHA QMS Wage and Hour

Customer Surveys by Division

Index 20

Customer Surveys are collected from hand-completed and electronically-submitted survey forms. This chart shows the number of surveys received by the Indiana Department of Labor per division.

Page 21: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

64

38

20

74

99

120

138

144

137

148

117

103

136

103

103

118

92

193

92

116

126

127

152

145

212

174

150

132

77

49

105

132

58

95

40

30

125

71

68

89

57

25

32

100

101

47

63

57

82

92

72

68

60

61

85

112

76

76

73

26

100

93

98

87

112

50

51

54

53

50

94

26

46

46

101

54

42

41

61 43

51

53

48

54

67

41

40

42

57

56

60

70

10

5 74

64

63 69

48

40

41

61

57

62

53

32

49

40

45

37

30

17

62

69

40 24

19

17

25

37

21

19

29

19

42

38

53

38

44 47

35

52

28

55

47

33

53

45

56

69

44

27

47

41

44

45

36

25

32 37

38

95

130

51

78 83

13

9

0

50

100

150

200

250

300

Jan

Mar

May

Jul

Sep

Nov

Jan

Mar

May

Jul

Sep

Nov

Jan

Mar

May

Jul

Sep

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May

Jul

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Nov

Jan

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Jul

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Nov

Jan

Mar

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Jul

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Nov

Jan

Mar

2008 2009 2010 2011 2012 2013 2014

Construction General Industry Annual Average Trend

IOSHA Monthly Inspection Totals

Index 21

This stacked bar chart shows the number of Construction and General Industry inspections performed by the Indiana Occupational Safety and Health Administration (IOSHA) each month.

Page 22: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

307 32

9

158

170 19

3

0

100

200

300

400

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2008 2009 2010 2011 2012 2013 2014

Construction

161 21

3

132

106

107

0

100

200

300

400

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2008 2009 2010 2011 2012 2013 2014

General Industry

IOSHA Divisional Inspection Totals

Index 22

This chart shows the number of inspections performed by the Construction and General Industry divisions of the Indiana Occupational Safety and Health Administration (IOSHA) each quarter.

Page 23: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

23

19

35

17

11

0

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35

40

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2010 2011 2012 2013 2014

Inspected Fatalities Annual Average

Number of IOSHA Workplace Fatality Investigations

Index 23

Due to jurisdictional issues, the Indiana Occupational Safety and Health Administration (IOSHA) investigates many, but not all, workplace fatalities that occur in Indiana. This chart shows the number of fatality investigations conducted per quarter.

Page 24: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Natural Causes (Heart Attack,

Stroke, etc.), 15, 60%

Workplace Violence, 4, 16%

Burns, 2, 8%

Electrocution, 1, 4%

Explosion, 1, 4%

Struck By Vehicle, 1, 4%

Suicide, 1, 4%

2014 Year-To-Date

Number of IOSHA Workplace Fatality Investigations by Cause of Death

Index 24

Due to jurisdictional issues, the Indiana Occupational Safety and Health Administration (IOSHA) investigates many, but not all, workplace fatalities that occur in Indiana. This chart shows the causes of death in the investigated fatalities.

Page 25: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

3 4 3 3 8 3 3 5 6 4 3 2 1 3 3 3 4 7 7 4 2 5 2 7 3 3 12

13

5

75

52

32

33

47

51

36 41

48

50

34 39

36

55

54

46 61

74

53

51

56 57

67

121 13

2

122

110

99

58

45

63 69

128 13

5

125

122

112

63

0

50

100

150

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2007 2008 2009 2010 2011 2012 2013 2014

Construction

14

14

20

15

11

12

11

12

11

7 10

11

10

12

10

16

15

26

29

21

9 11

14

11

9 6 19

16

5

25 36

34

39

33

34

30

32

25

28 28

29

32

30

26

40

29 26

31 45

35

37

49

45

40 50

73

52

40 45

48 63

56

49 56

92

68

45

0

50

100

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2007 2008 2009 2010 2011 2012 2013 2014

General Industry

Average of Days from Open to Closing Conference Average of Days from Closing to Citation Goal

IOSHA Inspection Elapsed Time by Division

This chart shows the average elapsed time to complete IOSHA Construction and General Industry inspections with citation from the Opening Conference through the date the citation is issued. Inspections may sometimes take several months to complete, so the data for the two most recent quarters may fluctuate as these inspections are closed.

Index 25

Page 26: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

54.0

4%

57.2

8%

52.2

7%

53.7

7%

37.3

8%

59%

0.00%

20.00%

40.00%

60.00%

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2007 2008 2009 2010 2011 2012 2013 2014

General Industry

Citation Rate Safety National Average Trend

19.5

4%

8.81

%

41.1

4%

22.9

4%

17.6

2%

59%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2007 2008 2009 2010 2011 2012 2013 2014

Construction

Percentage of IOSHA Investigations with Violations

Index 26

Indiana Occupational Safety and Health Administration (IOSHA) investigations do not always result in a citation or monetary penalties. Sometimes, investigations are completed but no violations are cited. These charts show the percent of Construction and General Industry investigations with violations.

Page 27: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

4 5 9

9

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50

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2008 2009 2010 2011 2012 2013 2014

Cases Closed

Cases Closed Annual Average Goal

17

27 28 29

21

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60

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2008 2009 2010 2011 2012 2013 2014

Number of Pending Cases

Pending Cases Annual Average Goal

Indiana Board of Safety Review

Index 27

The Board of Safety Review meets once per month to hear employer appeals of Indiana Occupational Safety and Health Administration (IOSHA) citations. The charts above show the number of cases closed and pending per quarter.

Page 28: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

Whistleblower Cases

11

11 18

22

10

10 0

10 20 30 40 50 60 70

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Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

Cases Closed

Cases Closed Annual Average Goal

62 79

128

105

104

75

0 20 40 60 80

100 120 140

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

Average Elapsed Time

Average Elapsed Time Annual Average Goal

Whistleblower Cases

Index 28

The Indiana Occupational Safety and Health Administration (IOSHA) investigates claims of retaliation against employees who “blow the whistle” on unsafe practices in their place of employment. Above are charts showing the number of cases closed and the average elapsed time for Whistleblower cases each quarter.

Page 29: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

5

3

1

12

0

2

4

6

8

10

12

14

16

18

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2008 2009 2010 2011 2012 2013 2014

Child Labor Training Annual Average Goal

Number of Child Labor Trainings

Index 29

The Bureau of Child Labor conducts training classes covering Indiana’s Child Labor laws. From Quarter 2 2009 through Quarter 3 2013, these trainings were performed regularly by the Director of Child Labor, Training and Education.

Page 30: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

54%

47%

48%

32%

47%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2009 2010 2011 2012 2013 2014

Percent of Child Labor Investigations with Violations Annual Average

Percentage of Child Labor Investigations with Violations

Index 30

Not all investigations performed by the Bureau of Child Labor result in violations or monetary penalties. This chart shows the percentage of Child Labor investigations where violations were cited.

Page 31: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

472 482

471

389

350

0

100

200

300

400

500

600

700

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2008 2009 2010 2011 2012 2013 2014 Wage Claims Received Annual Average

Number of Wage Claims Received

Index 31

Employees who feel they have been paid incorrectly may file a wage claim with the Indiana Department of Labor (IDOL). The Wage and Hour Division contacts the employer, compares the documentary evidence provided by both parties and determines if the employee is owed past wages.

Page 32: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

37.3

32.7

33.0

38.0

37.7

90

0

25

50

75

100

125

150

175

200

225

250

275

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2008 2009 2010 2011 2012 2013 2014 Average Elapsed Time Annual Quarterly Average Goal

Wage Claims Average Elapsed Time

Index 32

Employees who feel they have been paid incorrectly may file a wage claim with the Indiana Department of Labor (IDOL). The Wage and Hour Division contacts the employer, compares the documentary evidence provided by both parties and determines if the employee is owed past wages. The average elapsed time starts at receipt and ends at determination.

Page 33: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

155

148

135

118

180

0

50

100

150

200

250

300

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1

2008 2009 2010 2011 2012 2013 2014

# of Hearings Annual Average

Number of Common Construction Wage Hearings

Index 33

Indiana’s Common Construction (prevailing wage) law requires that a public hearing be held for nearly all public works projects where the bids are estimated to be in excess of $350,000. This chart shows how many hearings are held each quarter.

Page 34: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

55

49

21

4

1

10

0

10

20

30

40

50

60

70

80

90

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2009 2010 2011 2012 2013 2014

CCW Audits Closed Annual Average Goal

Common Construction Wage Audits Closed

Index 34

The Indiana Department of Labor investigates alleged violations of Indiana’s Common Construction (prevailing wage) law. This chart reflects the number of closed Common Construction Wage audits per quarter.

Page 35: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

43.4

5

33.2

9

75.0

0

54.3

0

69.2

0

120

0

50

100

150

200

250

300

350

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

Average Elapsed Time Annual Quarterly Average Goal

Average Elapsed Time for INSafe Consultations

Index 35

Employers may request free occupational safety and health consultations from INSafe. Consultation services include a hazard identification walkthrough and a review of an employer’s safety programs and procedures. The average elapsed time starts at the date of assignment and ends when the final report is issued.

Page 36: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

274

264

256

237

232

0

25

50

75

100

125

150

175

200

225

250

275

300

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2008 2009 2010 2011 2012 2013 2014

Consultations and Inteventions Annual Average

Total INSafe Consultations & Interventions

Index 36

Employers may request free occupational safety and health consultations from INSafe. Consultation services include a hazard identification walkthrough and a review of an employer’s safety programs and procedures. Interventions are presentations, speeches or questions a consultant performs outside of a typical consultation.

Page 37: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

81.6

%

91.7

%

87.3

%

78.0

%

81%

50%

60%

70%

80%

90%

100% Q

2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2008 2009 2010 2011 2012 2013 2014

Percent Inspections with Violations Annual Average

Percentage of BOM Inspections with Violations

Index 37

The Bureau of Mines performs inspections at all Indiana underground coal mines. This chart shows the percent of those inspections where a violation is cited.

Page 38: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

29

44

32

47

38

0

10

20

30

40

50

60

70

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2008 2009 2010 2011 2012 2013 2014

Certifications by Quarter

Belt Examiner Hoisting Engineer Shot Firer

Mine Examiner Mine Foreman 2 1

1 1

1 1

11

10

23

20

0

5

10

15

20

25

30

35

40

Took Test Passed

Q1 2014 Certifications

Belt Examiner Hoisting Engineer Shot Firer

Mine Examiner Mine Foreman

BOM Certifications Issued

Index 38

The Indiana Mining Board administers certification testing for miners in the classifications of Mine Foreman, Mine Examiner, Belt Examiner, Hoisting Engineer and Shot Firer. Above are the numbers of certifications per quarter.

Page 39: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

204,215

97,166

0

50,000

100,000

150,000

200,000

250,000 Q

1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

2006 2007 2008 2009 2010 2011 2012 2013 2014

TOTAL Mileage Annual Average Trend

Total Miles Driven by IDOL

Index 39

In the course of investigations, inspections, consultations, trainings and hearings, Indiana Department of Labor staff drive motor vehicles almost everyday. This chart shows the total miles driven each quarter.

Page 40: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

0

10,000

20,000

30,000

40,000

50,000

60,000

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

2006 2007 2008 2009 2010 2011 2012 2013 2014

Reimbursed Mileage Fleet Mileage Rental Mileage

Total Miles Driven by IDOL Personal, Fleet & Rental

Index 40

In the course of investigations, inspections, consultations, trainings and hearings, Indiana Department of Labor staff drive motor vehicles almost everyday. This chart shows the total miles driven each month using state, personal or rented vehicles.

Page 41: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

2006 2007 2008 2009 2010 2011 2012 2013 2014

Percentage of Miles Driven by IDOL with Personal Vehicle

Index 41

In the course of investigations, inspections, consultations, trainings and hearings, Indiana Department of Labor staff drive motor vehicles almost everyday. This chart shows the percentage of the total miles driven each month using the employee’s personal vehicle.

Page 42: Indiana Department of Labor Performance Metrics – Quarter ...per 100 employees. The data is collected by the Quality Metrics and Statistics (QMS) division through the Survey of .

0%

20%

40%

60%

80%

100%

120%

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

Apr

Jul

Oct

Jan

2006 2007 2008 2009 2010 2011 2012 2013 2014 Percent Personal miles Percent TOTAL to Benchmark (Jan 2006)

Index

Total Miles Driven by IDOL Against January ’06 Benchmark

42

In the course of investigations, inspections, consultations, trainings and hearings, Indiana Department of Labor staff drive motor vehicles almost everyday. This chart shows the percentage of the total miles driven each month against the benchmark set in January of 2006.