Table of Contents

INDEX PAGE.............................................................................................................................................. 2

Enterprise Nurse Call Software.............................................................................................................. 3

Hardware.................................................................................................................................................. 4

Smartphone Notification........................................................................................................................ 6

RTLS............................................................................................................................................................ 8

Analytics.................................................................................................................................................... 9

Clinical Surveillance.............................................................................................................................. 10

Alert Management - Software............................................................................................................ 11

Alert Management - Smartphone Notification................................................................................12

Alert Management - Analytics............................................................................................................ 13

Aperum Analytics.................................................................................................................................. 14

Leadership Rounding....................................................................................................................... 15

Trending.................................................................................................................................................. 16

Root Cause Analysis.............................................................................................................................. 17

Reducing Clinical Interruptions........................................................................................................... 18

Fall Prevention....................................................................................................................................... 19

Alarm Fatigue......................................................................................................................................... 20

Patient Satisfaction/HCAHPS.............................................................................................................. 21

Staff Satisfaction................................................................................................................................... 22

User Interface........................................................................................................................................ 23

Enterprise Architecture........................................................................................................................ 24

Flexibility and Configurability............................................................................................................. 25

Embedded Middleware........................................................................................................................ 28

Staff Assignment................................................................................................................................... 29

Centralized Nurse Call.......................................................................................................................... 30

Clinical Advisory Services..................................................................................................................... 31

Implementation, Training & Support................................................................................................. 33

Customer Engagement Program......................................................................................................... 34

Integration Partners (Overview)......................................................................................................... 35

Channel Partner Program.................................................................................................................... 36

About Us................................................................................................................................................. 37

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INDEX PAGE

Enterprise-ClassPatient CommunicationsBringing the scalability and reliability of cloud-computing to patient communications, nurse call, clinical surveillance and analytics on a single platform.

Reimagining Patient CommunicationsCommonPath Enterprise brings the scalability and reliability of cloud-computing to patient communications, nurse call, clinical surveillance and analytics on a single platform. Flexible enough to be deployed across any size healthcare system, CommonPath Enterprise is architected to be centrally configured and managed from a single data center.

How Patient Communications Should BeThe CommonPath Enterprise platform brings the power and reliability of cloud-computing to patient communications, nurse call and associated analytics. System upgrades, updates, back-ups, redundancy and maintenance can all be managed remotely with minimal downtime and impact on resources.

Introducing: CommonPath™ EnterpriseCritical Alert Nurse Call Systems creates flexible, highly reliable & secure nurse call systems for hospitals and health care organizations. At the center of our offering is CommonPath, an innovative software application that integrates critical messaging, clinical workflows, real-time location, hardware components and reporting into a single-source solution.

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Enterprise Nurse Call SoftwareOur focus on clinical productivity, innovative use of technology and patient safety leads to quieter, more efficient units, improved outcomes for patients and better utilization of your nursing resources.

Enterprise ReliabilityThe CommonPath Enterprise platform brings the power and reliability of cloud-computing to patient communications, nurse call and associated analytics. System upgrades, updates, back-ups, redundancy and maintenance can all be managed remotely with minimal downtime and impact on resources.

Enterprise FlexibilityEnterprise configuration enables remote management of messaging rules and protocols, staff assignments, escalation paths and workflows from anywhere. This allows for rapid deployment, scalability and customization of your patient communications strategy across any size enterprise.

Clinical SurveillanceFor medical device integration we have partnered with Bernoulli. The Bernoulli One application provides predictive analytics and aggregate medical device alarms and passes them onto our application where staff assignment, routing, escalation, and reporting are managed. Unlike other middleware providers, the Bernoulli platform can also collect patient vitals and write them to your EHR much like Capsule. The Bernoulli partnership provides FDA Class II Clearance to Critical Alert offering.

Embedded Middleware & Native IntegrationsIntegration of ADT, monitoring alarms, and data from medical devices and mobile communications lead to improved care coordination. The CommonPath Enterprise platform has embedded middleware that natively distributes alerts and alarms to mobile devices such as Spectralink, Voalte, Vocera, Mobile Heartbeat, PatientSafe Solutions, etc. This capability eliminates the need for expensive middleware between nurse call and mobile devices, translating to more efficient workflows, increased responsiveness to patient need, more time devoted to and better informed delivery of care.

Enterprise AnalyticsCommonPath Enterprise’s consolidated, multi-site data analytics allow for comparative reporting across multiple units, hospitals and systems. Clinical and IT leadership can easily manage and analyze individual staff and group performance, standardize workflow, monitor and measure continuous improvement processes and observe system-performance.

Our Aperum Analytics Platform brings real-time analytics to clinical rounding, patient safety/satisfaction, caregiver efficiency and insight into the effectiveness of deployed technologies and methodologies.

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HardwareNurse Call HardwareCritical Alert hardware devices are designed to be intuitive and easy to use for patients and staff. Our thin-client approach to hardware engineering and manufacturing yield highly dependable and easily serviceable devices that enable our clients to achieve long-term cost effectiveness and system reliability.

High Reliability & Lower TCOCritical Alert’s Nurse Call hardware devices are designed to be intuitive and easy to use for patients and staff alike. Our thin-client approach to hardware engineering and manufacturing yield highly dependable and easily serviceable (hot-swappable) devices that enable our hospital & healthcare clients to achieve long-term reliability & supportability while sustaining a lower overall total cost of ownership (TCO).

Homerun vs. Daisy-ChainedHomerun configuration provides more reliability! If one room goes down, ONLY one room goes down instead of everything downstream from the failure. Homerun config also allows for LOWER total cost of installation from avoidance of schedule slippage. Because we can configure asynchronously, we do not require contiguous floors to be available to our deployment teams on a given day of install.

Signal, Call-Answer & Workflow DevicesPillow SpeakersThe interactive TV Remote Pillow Speaker has a speaker, buttons for nurse call, TV controls, menu navigation arrows, Pain, Beep, Drink & Toilet, as well as lighting control switches. Available with an eight foot cord plus a one foot breakaway section

Dome LightsProvides visual signaling of calls, codes, alarms & zones in corridors & other locations. Can be equipped with up to 6 LEDs offering a wide variety of uses. Available in a tamper-proof form factor for Behavioral Health and correctional settings

Call Answer Terminal (CAT)The CAT allows a unit-based or centralized operator to view rooms within a unit or across the enterprise along with pertinent data (name, room number, etc. from ADT). Users can open a voice call, triage patient requests and notify care team membersPatient Stations, Pull & Control Devices

Patient StationsProvides 2-way full duplex digital voice communication & call signaling – Equipped with Call/Cancel/Staff Emergency push buttons, RJ-45 call jacks, duty station chimes, IVAC input & LEDs

Staff Call StationsProvides 2-way voice communication & call signaling for use anywhere audio communication is needed – Equipped with Call/Cancel/Staff Emergency switches & duty station chimes

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Emergency Pull DevicesThis class of hardware switches enunciate Staff Assist, Emergency, Code Pink/Blue & Bath Assist calls – Can be standalone or work with Patient Stations

Remote Monitor Receptacle (RMR)Remote Monitor Receptacles provide a connections for input of remote monitoring devices. Commonly connected medical devices would include infusion pumps (IV), ventilators, heart monitors, etc.

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Smartphone NotificationReliable & Flexible Nurse Call Clinical Communications Strategies For Any EnvironmentCritical Alert Nurse Call systems have been at the forefront of clinical communications for three decades. What began as simple nurse call notifications on pagers led to native integrations with device manufacturers and mobile software applications. Advances in mobile communication technologies and interoperability now enable caregivers to view context around patient requests and accept/reject workflow assignments directly on their devices of choice.

1. View Multiple Requests By Type Today’s busy units can often lead to stacking of patient requests and alerts. Fortunately, clinical communication tools allow clinicians to easily view requests by type, prioritize based on acuity/proximity/etc. and better manage their tasks.

2. More Patient Request Detail Larger screen sizes on today’s mobile devices allow caregivers to view more nurse call request detail in more readable fonts. Because CommonPath integrates with your ADT, mobile caregivers have access to more patient details.

3. Notification Rejection & Escalation If an RN is already working with a patient, he/she can reject the workflow notification sent from CommonPath nurse call system. A rejected workflow assignment will escalate the patient request on to the next appropriate care team member for fulfillment. Should an RN be unable to use their device (eg. he/she is engaged in a procedure), CommonPath will automatically escalate the request after a configured timeframe.

4. Initiate Workflow Caregivers can also create new requests and reminders directly from the console such as medication and rounding reminders.

5. Open Audio Into Room Caregivers can open a VOiP call directly into any room in their unit via the nurse call speaker to inform a patient that they are on the way or are delayed, to get more information on a request or to communicate instructions.Benefits of our Advanced Nurse Call Mobile Communications Strategy• Accept or Reject workflow on mobile devices• Automatic escalation of rejected workflows• Decrease tone & alarm noise in units• Decrease unnecessary clinical interruptions• Open audio into patient room from handheld device• Easy to deploy staff assignment process• Ability to leverage your current communications investments – device agnostic• Integrate with multiple devices in multiple settings• Native integration – no middleware required

Benefits of our Advanced Nurse Call Mobile Communications Strategy• Accept or Reject workflow on mobile devices• Automatic escalation of rejected workflows• Decrease tone & alarm noise in units• Decrease unnecessary clinical interruptions• Open audio into patient room from handheld device• Easy to deploy staff assignment process

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• Ability to leverage your current communications investments – device agnostic• Integrate with multiple devices in multiple settings• Native integration – no middleware required

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RTLSRTLS Makes Nurse Call BetterIntegration of Real Time Location System (RTLS) technology into the CommonPath nurse call system creates substantial gains in workflow efficiency, bed-level presence awareness and reporting.

Passive WorkflowCritical Alert has pioneered the use of RTLS to passively close workflow events, eliminating the need for caregivers to manually press buttons on staff stations. Because CommonPath can monitor the credentials of the staff member assigned to a particular badge, it can automatically determine whether or not that staff member’s presence should end the workflow (eg. only an RN can fulfill a pain med request).

Enhanced ReportingIntegrating RTLS with Critical Alert Nurse Call helps nursing administration can gain deeper insights into the workflows and staffing levels by the floor or unit. This bed-level awareness detail allows nurse administration to generate relevant actionable intelligence on the operational efficiencies within their departments.

Substantiate Rounding ComplianceEffective rounding should lower the amount of requests coming into the nurse call system. However, without data to demonstrate this dynamic, nurse leadership is challenged to establish whether or not their rounding practices are truly addressing patient needs.

Bed-Level Presence & Staff LocationIntegrating RTLS with Critical Alert Nurse Call helps nursing administration can gain deeper insights into the workflows and staffing levels by the floor or unit. This bed-level awareness detail allows nurse administration to generate relevant actionable intelligence on the operational efficiencies within their departments.

Asset TrackingRTLS integration can help identify and track the location of medical devices and equipment (ex: IVs/pumps/wheelchairs/etc.) throughout a client facility. Lightweight, small form-factor IR or ultrasound badges transmit the location of equipment to receivers in rooms and corridors located throughout the hospital.

Native Integrations With Industry Leading RTLS ManufacturersCommonPath natively integrates with Sonitor®, Stanley Healthcare (AeroScout), Centrak® and Versus®, offering optimized clinical workflow, increased productivity and enriched reporting detail without the need for costly middleware. Our integrations are developed to operate seamlessly with these manufacturers regardless of the underlying sensory networks: radio frequency (RF) optical infrared (IR) or acoustic (ultrasound).

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AnalyticsNEEDS REFRESH

Comprehensive AnalyticsCommonPath Enterprise’s consolidated, multi-site data analytics allow for comparative reporting across multiple units, hospitals and systems. Clinical and IT leadership can easily manage and analyze individual staff and group performance, standardize workflow, monitor and measure continuous improvement processes and observe system-performance.

Aperum – The only patient experience management platform that integrates both the patient’s perception and behavior based on their nurse call and communications activity.

Analytics for Continuous Process Improvement InitiativesEasy-to-use, real-time analytics help clinical leadership visualize adoption of nurse call triage workflow and other improvement processes. Infusing real-time data into rounding and clinical practices hardwires the care team’s behaviors to constantly interact with, teach, encourage and inform patients about the communication technologies in the room.

Combining Data Across PlatformsAs more systems are developed for improving patient outcomes and operational efficiencies, it’s increasingly critical for these systems to communicate with each other.With Aperum, IT teams can remove the silos/barriers vendors often create by combining caregiver workload management, patient satisfaction and patient safety analytics within a flexible data warehouse.

Actionable Intelligence At the Point of CareAperum normalizes nurse call, real-time locating systems (RTLS), cardiac monitoring and other alarm or alert platform data into a useable format to create customized analytics. Accessible to clinical leadership in real-time from any browser, these data provide meaningful intelligence that inform workflow decisions and improve healthcare delivery at the point of care.

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Clinical SurveillanceNEEDS MORE CONTENT – PERHAPS WE CAN GLEAN FROM THE BERNOULLI SLIDES AND WEBSITE

Clinical Surveillance & Alert ManagementAggregated medical device alarm and patient vitals escalation and notification.

The Bernoulli One application provides predictive analytics, aggregates medical device alarms and passes them onto our application where staff assignment, routing, escalation, and reporting are managed.

Unlike other middleware providers, the Bernoulli platform can also collect patient vitals and write them to your EHR much like Capsule. The Bernoulli partnership provides FDA Class II Clearance to the Critical Alert offering.

Smart Alarms/Clinical Surveillance Reductions in nuisance alerts/alarms, interruptions and noise Delivery of clinically actionable alarms Ability to evaluate multiple alarms to provide a broader scenario/patient trending

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Alert Management - Software

NEED CONTENT – AWAITING DETAILS FROM SAI

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Alert Management - Smartphone Notification

NEED CONTENT – AWAITING DETAILS FROM SAI

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Alert Management - Analytics

NEED CONTENT – AWAITING DETAILS FROM SAI

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Aperum AnalyticsPerhaps there is better content in S3 brochures and blog – eventually will need to run this by Kourtney and Kristal

Comprehensive AnalyticsCommonPath Enterprise’s consolidated, multi-site data analytics allow for comparative reporting across multiple units, hospitals and systems. Clinical and IT leadership can easily manage and analyze individual staff and group performance, standardize workflow, monitor and measure continuous improvement processes and observe system-performance.

Aperum – The only patient experience management platform that integrates both the patient’s perception and behavior based on their nurse call and communications activity.

Analytics for Continuous Process Improvement InitiativesEasy-to-use, real-time analytics help clinical leadership visualize adoption of nurse call triage workflow and other improvement processes. Infusing real-time data into rounding and clinical practices hardwires the care team’s behaviors to constantly interact with, teach, encourage and inform patients about the communication technologies in the room.

Combining Data Across PlatformsAs more systems are developed for improving patient outcomes and operational efficiencies, it’s increasingly critical for these systems to communicate with each other.With Aperum, IT teams can remove the silos/barriers vendors often create by combining caregiver workload management, patient satisfaction and patient safety analytics within a flexible data warehouse.

Actionable Intelligence At the Point of CareAperum normalizes nurse call, real-time locating systems (RTLS), cardiac monitoring and other alarm or alert platform data into a useable format to create customized analytics. Accessible to clinical leadership in real-time from any browser, these data provide meaningful intelligence that inform workflow decisions and improve healthcare delivery at the point of care.

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Leadership Rounding NEED CONTENT

Perhaps there is better content in S3 brochures and blog – eventually will need to run this by Kourtney and Kristal

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Trending NEED CONTENT

Perhaps there is better content in S3 brochures and blog – eventually will need to run this by Kourtney and Kristal

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Root Cause AnalysisNEED CONTENT

Perhaps there is better content in S3 brochures and blog – eventually will need to run this by Kourtney and Kristal

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Reducing Clinical InterruptionsNEED CONTENT

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Fall PreventionI’ve asked Sai to help out on this one – we need to better account for the Use Cases we can work on now

Stryker iBed Awareness IntegrationConfigure each bed to automatically alert unit clerk, centralized operator or nursing staff if bed rails are dropped or patient position changes. Staff can immediately call into to the room, assess the situation, instruct the patient to stay in bed and re-assure him/her that someone will attend to their needs shortly.

Real-Time Monitoring of Patient Bed Status & AlertsDirect integration of the Critical Alert Nurse Call and Stryker smart beds enables staff to set specific parameters with Stryker’s iBed Awareness functionality. Configured at the bedside, factors such as Fowler angle for critical care patients, or bed-rails-up for fall-risk patients can be remotely monitored in real-time in Critical Alert Nurse Call Terminals.

Dome Light?

Visual of Fall Risk in CAT?

Fall Risk Score from ADT?

Proactive Intervention of Bed EventsIn the event of a deviation from the awareness setting such as a bed-rail drop or shift in weight, Critical Alert Nurse Call will send a contextual alarm to the unit clerk, centralized triage center and/or directly to the edge device of the designated caregiver. This real-time notification of bed-alarms enables staff to proactively and immediately intervene in a potential bed exit.

Web Application InterfaceThis interface will display the bed serial number, the Unit where the bed is located, the current and previous locations, any alerts, the status of the Awareness mode, as well as the status of the locator battery for the beds. Additionally, the user will be able to see which monitored elements of the bed are in an Alert state as well as the configuration state for the bed.

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Alarm FatigueUnderstanding Alarm FatigueMissing messaging on Alarm Management

Need to add in messaging on how many Alarms are in space, Joint Commission requirements, etc.

92% of Physiologic Alarms Are FalseStudies have shown that a majority of the alarms generated by a physiologic monitors turn out to be false-positive. Traditionally, monitor techs have been in place within the units to interpret and triage alarms. More importantly, this services helps to avoid unnecessarily interruption of RNs engaged with patients. However, as hospitals have begun eliminating these invaluable team members from their units, it is naturally falling onto the RN’s shoulders, further contributing to the rise of alarm fatigue.

64% of Nurse Call Alerts Do Not Require an RNWhy are we requiring our nurses to respond to never-ending call lights? One nursing study found that 48% of calls are for position change followed by toileting assistance (11%), and accidental calls (5%). Over the last few years, hospitals have been eliminating unit secretaries. These resources triage patient needs based on acuity and condition, freeing up RNs to focus their efforts on the clinical needs of patients. When you get rid of unit secretaries all of these tasks fall onto the RN.

You can see how RNs can get overwhelmed.SO, WHAT CAN BE DONE?

Triage Your Nurse Calls AlertsCentralizing your nurse call answering to either a unit secretary or centralized operator offers a number of benefits to both the patient and staff. The patient call is immediately answered by an operator (within seconds). The operator then speaks with the patient to determine the need and forwards the call on to the appropriate staff member.

Accept/Reject Workflows on Mobile Devices2-way native integrations with industry leading communications manufactures and smartphone developers including Cisco, Sprectralink, Vocera, PatientSafe, Voalte and Mobile Heartbeat allow nurses, who may be busy with a patient (ex) to reject an assignment, automatically escalating the request to the next available care team member.

Consolidate Your Workflow ReportingFrom an administrative standpoint, you can address the alarm fatigue through detailed workflow analytics. Correlating request types by category, time of day, unit/floor/hospital with staffing, fulfillment times and patient survey results pinpoints inefficiencies within deployed workflows and, ultimately, provides a mechanism to monitor continual improvements across your units.

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Patient Satisfaction/HCAHPS

Whether you are looking to raise patient satisfaction in a single unit or realize improvements across an entire health system, Critical Alert Nurse Call has a role to play in speeding up response times, decreasing tone and alarm noise and providing more personalized care.

HCAHPS Response to Survey Question:“Call Button Help As Soon As You Wanted It.”A recent analysis of HCAHPS survey results from a prominent West Coast health system found that the implementation of the Critical Alert Nurse Call system played an important role in improving the overall responsiveness of hospital staff scores over a nine month period.

You Can’t Manage What You Don’t MeasureCritical Alert provides a wealth of statistical data that enables nursing administration to visualize the overall level of response, test variances in workflow or rounding and ultimately correlate improvement initiatives to satisfaction scoring.

Native integration of communications devices, RTLS, ADT and other applications (rather than using optional middleware) allows for seamless, end-to-end reporting of the entire workflow within a single view. Nurse leadership can access times & types of patient requests, acknowledgment or escalation of alert assignments, escalation paths and resolutions for every patient in every unit across the entire organization. These metrics (and more) are all-inclusive, regardless of devices or applications used throughout the enterprise.

You Can’t Manage What You Don’t MeasureCritical Alert provides a wealth of statistical data that enables nursing administration to visualize the overall level of response, test variances in workflow or rounding and ultimately correlate improvement initiatives to satisfaction scoring.

Bed-Level PresenceCombining rounding detail with bed-level presence (via RTLS) allows administration to view rounding compliance levels correlated with staff location. This detail provides much-needed context in situations where staff may be “running behind” with their scheduled rounding, allowing administration drill down to understand why. In most instances, it’s because a nurse assigned to a particular room was already working with another patient.

Continuous ImprovementThe Patient Request report shows what types of requests are coming from your patients and how long it took to fulfill the associated workflow. Additionally, Overdue and Escalation statuses indicate that the configured parameter was exceeded or if the assigned staff member rejected the call. This level of detail is invaluable for continuous improvement initiatives around workflow, staff responsiveness and determining appropriate staffing levels.

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Staff SatisfactionNEED CONTENT

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User InterfaceNEED CONTENT – AWAITING DETAILS FROM SAI

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Enterprise ArchitectureNEED CONTENT – AWAITING DETAILS FROM SAI

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Flexibility and Configurability

This may be too Nurse Call Specific…

CommonPath’s flexibility provides hospitals with endless opportunities to increase their level of care and adapt to any condition or setting in real time.

One Size Does not Fit AllWhen it comes to Nurse Call, one size does not fit all. Traditionally, hospitals have had to use a single solution, leading to inefficiencies. Others have had to deploy multiple, disparate Nurse Call systems for each unit, creating technology silos. Either scenario impacts productivity, quality of care and access to data.

Our focus on clinical workflow efficiency has led us down a different path in regards to nurse call. Many systems lock RNs into using outdated intercoms and panels for communication that slow down their activity and routines. Our integration of real time location tracking, wireless mobility, and flexible workflows streamline fulfillment of requests while keeping nurses unobstructed.

Operational ModesThe challenge with using a single operational “mode” across a facility or enterprise is that not all areas of the hospital work the same way. With CommonPath, hospitals can deploy a single Nurse Call solution that is adaptable on a unit-by-unit basis.

Centralized ModeIn Centralized Mode, patient calls and alarms are immediately answered and triaged by a centralized operator based on predefined user rules. The operators then direct the messages to the most appropriate responders. RNs can be notified of critical care-related requests, while non-clinical requests are forwarded for fulfillment by housekeeping, facilities, etc.

Unit-Based ModeIn Unit-Based Mode, patient calls and alarms are answered by a desk clerk or unit secretary at the nurse’s station on each unit. The unit nurse can then triage and deploy the appropriate staff resource to the room. While this is the most traditional approach to Nurse Call, it also has the tendency to be the most resource intensive.

Direct to Caregiver ModeThe Direct-to-Caregiver Mode is Nurse Call in its most basic form. In this mode, all patient calls and alarms are sent directly to a caregiver’s mobile device. Nurses and clinicians receive messages every time their patients press the call button. This mode is often used in emergency rooms and ICUs, where the acuity of each patient is already implied.

Hybrid ModeWith Hybrid-Mode, hospitals units can choose to operate in different modes or toggle between modes by unit, time of day, staffing levels or any other circumstance that may arise. An ER and ICU may choose direct to caregiver mode, Med surge units can operate in a centralized mode

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and labor and delivery in a unit-based mode, whereas an OR Recovery unit may choose to triage by day and direct-to-caregiver by night.

Customizable Clinical WorkflowsCommonPath features the ability to establish workflow templates based on each unit’s requirements and setting. You can send the right message to the right caregiver with the ability to escalate if primary nursing resources are unavailable.

Workflow TemplatesEvery unit has unique patients with distinct needs. Many Nurse Call systems on the market today offer the same “set” of response templates, regardless of the setting. These traditionally include variations of position, potty, pain & peripheral. However, the nuances of requests coming from a mother/baby unit, for example, are very different from those coming from a general adult unit. Taking a one-size-fits-all approach in your response templates is not only inefficient, but can also impact the quality of care.

CommonPath features the ability to customize request templates based on each unit’s setting. This enables the operator to provide appropriate and timely responses to each patient request. For example, if the response is non-clinical, such as a food/beverage request, the operator can direct the message to Dietary rather than disrupting nursing staff.Most importantly, caregivers do not have to go to the patient’s room to initiate the workflow. Operators can begin the process from their console devices, eliminating unnecessary disruptions in the room.

Resource UtilizationNot every call or alert is critical or requires highly skilled nursing assistance. Sometimes, a patient just needs help to the bathroom or the thermostat adjusted. With CommonPath, a central operator can distinguish each request based on acuity, condition, need, and policy, and dispatch the appropriate resource.

Not Every Patient Request is CriticalAn analysis of hospitals using our Nurse Call solution showed that more than 40% of all patient requests don’t require a skilled nursing resource for fulfillment. Treating every call with the exact same response not only wastes the time of your RNs, but also impacts patient care. Dispatching a highly skilled nursing resource for non-clinical requests can lead to RNs becoming desensitized to calls; this is commonly called alarm fatigue. Unnecessary alarms can also interrupt a RN’s encounters with patients.

With CAS, the centralized operator can distinguish each request based on acuity, condition, need, and policy, and dispatch the appropriate resource for fulfillment. This prevents unnecessary disruptions in your RNs’ routines, relieves stress, and reduces the potential for medical errors.

Improving Rounding InitiativesCommonPath combines data on both nurse rounding and nurse call into a single, seamless reporting application. Linking these metrics together provides a powerful new resource for nurse executives to use in assessing clinical staff and patient care metrics.

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Clinical Assessment, Consultation & TrainingCritical Alert has integrated acute care clinicians into the DNA of our products and services. Our in-house nursing team assesses client needs before and after implementation to ensure that their new nurse call system supports the custom workflows and escalations required on every hospital unit. They also offer consultation services, conduct specialized training programs and work alongside our software and product development teams.

Computer-Based LearningThe process of training staff during their routine shifts is not only ineffective, but can be highly disruptive to the clinical setting. Our in-house clinicians have teamed together with our technology department to create Computer Based Learning (CBL) modules with the goal of providing consistent and reliable training with easy-to-follow pocket guides and other support materials.

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Embedded Middleware

Do we need to differentiate between Nurse Call and Alarm Management?

Integrating Nurse Call Systems with other hospital investments, such as wireless communication devices, ADT and real time locating systems (RTLS) translates into more efficient workflows, faster response times, more informed response to patient requests and less clinical interruptions.

CAS creates real value for our clients through strategic relationships with leading device, communications, healthcare consulting and installation partners.

Wireless & Smartphone CommunicationsCritical Alert offers native integration with industry leading wireless clinical communication devices from Cisco®, Spectralink®, Vocera®, Voalte® , PatientSafe® and Mobile Heartbeat™ Rather than just simply passing messages on to edge devices, our R&D department has worked tirelessly to create two-way workflow acknowledgement without the need for middleware.

Accept/Reject escalation capabilities streamline communications between patients and staff, softens the impact of clinical interruptions and provides a more robust workflow reporting capability. As an alert is received on a two-way capable device, the clinician is presented with the option to accept or reject the workflow assignment. Accepting the workflow will automatically assign responsibility to that individual for resolution. Rejecting the workflow will automatically hand-off the event to the next person or group in the configured escalation path.

Real Time Location Systems (RTLS)Native integration with RTLS manufacturers Stanley Healthcare (AeroScout), Centrak®, Ekahua® and Versus® allows caregivers to automatically initiate and close nurse call related workflow events simply by being present in the room. This eliminates the need to manually press buttons on staff stations, allowing nurses to more immediately interact with patients. Because Critical Alert can monitor the credential of the staff member assigned to a particular badge, it can automatically determine whether or not that staff member’s presence should end the workflow (eg. only an RN can fulfill a pain med request).

Bed ManufacturersFor patients at risk for falls, native integration with Stryker® Smart Beds allows for real-time alerts to be immediately triaged by a unit operator if pre-configured thresholds are exceeded. Shifts in weight or changes in back rest or rail position may indicate that the patient is attempting to leave the bed. The resulting priority alert allows the operator to call into the room, direct the patient to remain in bed and dispatch the appropriate resource to resolve the patient’s needs.

Additonal Integrations?

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Staff AssignmentNEED CONTENT – AWAITING DETAILS FROM SAI

This is an example of the detail that would be coming from Sai:

FEATURE: Assignment review summary: Provides summary of unassigned rooms or staff without device, and, ability to go back and make changes

BENEFIT: Peace of mind. Improved efficiency or less error prone. Aids similar to a wizard

FEATURE: Assign only available staff. Do not have to cross compare to third party calendar when doing assignments

BENEFIT: Improved efficiency

FEATURE: Single click operation to add or delete staffer. Select and assign care team to multiple rooms with 1 click per room

BENEFIT: Less clicks. Improved efficiency

FEATURE: A staffer can have multiple roles. Example: Enables a charge to be an RN for some rooms and be "Charge" for other rooms

BENEFIT: Practical

FEATURE: Shows patient name in addition to room BENEFIT: Peace of mind and improved efficiency

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Centralized Nurse CallNEED CONTENT – AWAITING DETAILS FROM SAI

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Clinical Advisory Services

This is more of a summary of our old clinical services, rather than the new program – might want to reach out to Kourtney/Kristal to get here to summarize and then re-write this based on their feedback

Empowering caregivers to better serve their patients by simplifying overly complex workflow, consolidating IT resources and streamlining clinical communications

Voice of the Care TeamWhether you are changing to a new technology environment or enhancing your current clinical communications platform, integrating the needs of the clinical team into your technology decisions is crucial. Our team partners with yours to translate the needs of the care team into technology projects. This may be prior to purchase decision, during a project, engaging in Go-Live, or Continuous Improvement. We are here to serve you and ensure that the Voice of the Care Team is integrated into the technology design.

Experienced Clinical Advisors To Help Maximize Unit EffectivenessIn order to assist our clients in optimizing their deployment and maximizing their investment, Critical Alert has created a Clinical Services Department to offer turn-key advisory and value-added fulfillment services to our clients. Our team of experienced Registered Nurses and clinical workflow experts advise on best-practices, guidelines and help achieve the best possible outcomes for their units, hospitals and enterprises.

Clinical Workflow Analysis & DesignOur clinical experts understand that, in order to achieve the highest level of success for their Nurse Call solution, they need practical methods to evaluate and sustain best practices, continuously evaluate their processes and monitor trending data within reporting.

Our Clinical Consultants work with nursing leadership to review current workflows, communication pathways, data points, competing alarms, as well as stopgaps in the workflow. We will then work with each department/unit to configure a unique workflow that will ensure an effective transition with an emphasis on patient safety, satisfaction and staff efficiency. All departmental goals, requirements and disciplines are thoroughly considered so that we can address the needs of the hospital and deliver a program that is comprehensive and enduring.

Clinical User Acceptance Testing (UAT)The Clinical UAT helps to confirm clinical expectations in a pre-Go-Live, controlled setting in order to verify alarms, patient request alerts and custom built workflows. Hospital staff that participated in an initial Clinical System Design Workshop will work with our advisors to validate workflow configurations and obtain clinical sign-off once the system has been confirmed by all contributors.

On-Site TrainingBased on the outcome of the Clinical Workflow Analysis and Design Workshop, our team develops test scripts and distributes an educational schedule for each involved unit.

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Educational classes are performed on-site by a CAS proctored Education Specialist, using CAS Computer Based Learning (CBL) modules to ensure a consistent training message is conveyed in every class. The CBLs are typically stored on the client’s intranet for remedial training or future hires. Classes are broken out into Train-the-Trainer, System-Champions (Unit Secretary’s & Charge Nurses) and End-User training. Our reporting module training will be provided to the Unit Managers and Directors and will be reviewed during the Post Assessment phase of the project.Training Types:

Train-the-Trainer Modules are reviewed on-site with a proctored CAS instructor. This course is intended for individuals responsible for training new hires or staff that require remedial coursework. Generally, this training is viewed in a conference / classroom via a projector with other members of the team. Each user will have hands-on experience using their classroom provided computer to access the CAS Web Application.

System-Champion Training System-Champion Training is also led by a CAS instructor in a conference / classroom setting. Based on the users credentials within CommonPath, our trainers will determine which modules the end-users will need to review. This training consists of 4-6 modules lasting 10-15 minutes in length. Each user will be provided with hands-on experience using the CAS Web Application. Following the training, the staff can access the CBL modules at anytime for review.

End-User Training (RN / Techs / RT) based on their credentials within CommonPath this group will generally view 3-4 modules each lasting 5-8 minutes. The CBL’s can be viewed via the hospital intranet so that the modules can be monitored by hospital personnel. The staff can view these at their convenience and can review as many times as needed. This training will cover all aspects of our Web Application as well as our Call Answer Terminal (CAT).

Go-Live SupportDuring your Nurse Call system go-live, CAS Clinical Services Team members can offer onsite advising services to assist your team in the transition to the new Nurse Call system. Our team can also provide “Just-In-Time” training prior to Go-Live. This includes a thorough review of room-hardware and the CAT (Call Answer Terminal) to assure that staff assignment (critical to success of the launch) is properly configured prior to Go-Live in each unit. Additionally, a Technical Consultant can be on-hand to assist with any technical issues that may arise during the Go Live to ensure a smooth transition.

Post Deployment AssessmentThe Clinical Services Team also offers an onsite Post Deployment Assessment, 6 to 8 weeks post Go-Live. This assessment allocates time to observe and discuss the overall CAS system utilization in relation to clinical effectiveness, workflow efficiency, best-practices and any identified gaps will be documented in a remediation plan.

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Implementation, Training & SupportCritical Alert employs a world-class team of in-house clinicians, project management, and technical professionals to consult, implement, train, and support our ever-expanding base of hospital clients.

Implementation, Project Management & TrainingImplementation of a Nurse Call solution is much more than just an electrical or communications project. It is a critical component to patient care and requires a broad understanding of clinical processes, administrative policies, and regulatory mandates.

While many Nurse Call providers rely heavily on distributors for the deployment of their systems, Critical Alert employs a world-class team of clinicians, project management, and technical professionals to consult, implement, train, and support our clients.

Our in-house RNs work with each client to assess their clinical goals and “custom-fit” a nurse call strategy that works for each and every unit. Whether you use our network of installation partners or your own, we still provide each hospital client with a clinical implementation team to shepherd them through the deployment process.

World Class Installation & SupportBy using our certified installation partners, our clients have been able to realize vast cost savings as well as enhanced maintenance and support response times. Our world-class team of electrical and hardware engineers, technicians, installers and trainers have a strong background in healthcare architecture and construction projects. However, we have found that hospitals often have an equally strong internal team or local third party relationship that they can leverage for the installation and long-term support of their Nurse Call solution.

DO YOU HAVE A LOCAL INSTALLER? GREAT! WE’LL CERTIFY THEM!Because the system is so easy to deploy and support, Critical Alert does not mandate the use of our installers. Hospital administrators also feel more secure in the knowledge that the people who are the most familiar with their operations, policies, and electrical systems can be certified to complete the installation work.

Whether you use our installation team or yours, you still have the benefit of working directly with our world-class service team for system support.

Computer Based LearningThe process of training staff during their routine shifts is not only ineffective, but can be highly disruptive to the clinical setting. Our in-house clinicians have teamed together with our technology department to create Computer Based Learning (CBL) modules with the goal of providing consistent and reliable training with easy-to-follow pocket guides and other support materials.

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Customer Engagement ProgramNEED CONTENT

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Integration Partners (Overview)NEED CONTENT

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Channel Partner ProgramADD ENTERPRISE NURSE CALL TO YOUR PORTFOLIOThe CAS Partner Program provides qualified partners the opportunity to sell, install and provide local support for the fastest growing, next generation Nurse Call solution on the market. The program is designed to offer training, tools, and support to create additional revenue streams allowing your company to further diversify your portfolio and better compete. CAS believes that opportunities can be multiplied through close, long-term partnerships with sales channels, systems integrators and more to create a broad ecosystem of pipeline opportunities.

Dedicated to Your SuccessThe Partner Program is designed to help you capitalize on our experience and quality products. You’re an extension of our team, playing a key role in our mutual go-to-market strategy and overall success.

Key Features of the Program:• Direct contact with CAS sales executives and account managers• Enhanced margins• Capitalize on CAS sales and marketing resources and activities• Project pricing & support• Technical training

Becoming a Channel Partner Will:• Drive growth & profitability for your company• Capitalize on a well-respected nurse call brand• Diversify your product offerings• Position your company for future sales & growth within acute care facilities/enterprises• Expand your regional/national presence

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About Us

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Our focus on clinical productivity, innovative use of technology and patient safety leads to quieter, more efficient units, improved outcomes for patients and better utilization of your nursing resources.

Critical Alert Systems, Inc.Critical Alert Systems (CAS) offers the most advanced, reliable and secure Nurse Call system on the market. Our software-driven solutions, clinical workflow expertise, hardware products and integrated partner offerings enable hospitals to improve patient satisfaction, enhance outcomes and drive down costs. Our focus on clinical productivity, innovative use of technology, and patient safety leads to quieter, more efficient units, improved outcomes for patients, and better utilization of your nursing resources.

Meet the Staff

John ElmsChief Executive OfficerJohn Elms is the Chief Executive Officer at Critical Alert Systems and is an accomplished executive with over twenty-five years of executive leadership in the high tech industry including CEO roles at both public and privately-held companies, a venture-backed startup, and his own entrepreneurial ventures. His deep expertise in operations, sales & marketing and finance coupled with exceptional communication skills allow him to create rapid transformational change in the companies at which, and with which, he works.

John holds a bachelor of liberal arts with honors from Harvard University. He is conversant in Mandarin Chinese with reading and writing skills at the upper-intermediate level.

Relocating to Jacksonville, FL from Boulder, CO, John looks forward to spending his free time in the outdoors, enjoying coastal activities, fishing and bicycling.

Dave SokalskiChief Financial OfficerDave is a graduate of the State University of New York from which he holds a Bachelor’s degree in Business Administration. He has over 20 years’ experience as a Controller/ DOF / CFO with considerable experience in multiple industries including manufacturing, wholesale, freight hauling, lodging, telecom, pharmacy, lumber, restaurant, fitness and convenience store operations.

Dave is a certified grant writer, lean manufacturing green belt and has extensive experience in designing and implementing ERP platforms. In 2015 he was recognized by the Tampa Bay Business Journal as CFO of the Year. He has a strong background in economic development initiatives, corporate finance, insurance, human resources and strategic planning.

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In his spare time, Dave is an avid outdoorsman and enjoys spending time with his children.

April HjortVice President of Research & DevelopmentApril has over 16 years of software development experience. She is a graduate of University of South Florida College of Engineering with a BS in Computer Engineering. She began her career at Paradyne (Zhone Technologies) as a firmware engineer in the Tampa area and gained valuable experience in an ISO 9001 certified environment. She made the move to the Jacksonville area where she entered the healthcare industry with her role as software engineer for Amcom Software(Spok). During her tenure at Amcom Software (Spok), she utilized her broad range of experience to first develop industry leading software and later manage integrations for those software products.

In 2014, April joined Critical Alert as Product Manager of their CommonPath nurse call. She brings to this role a proven results driven track record and an in-depth knowledge of the industry. During her down time she enjoys traveling and spending time with her family and friends.

John KelleyVP of OperationsJohn Kelley joined Critical Alert Systems as the Vice President of Operations in July 2018. John is a seasoned executive in the areas of Operations, Customer Service, Manufacturing, and IT Support. John has held leadership positions at Digital Equipment Corporation, Compaq, Spectralink Corporation and Tandberg Corporation. For the past few years, John has been an independent consultant lending his expertise to multiple companies.When he’s not working, John enjoys spending time with his family, golfing, fishing and boating.

Kourtney GovroVice President of Business Development & Managing Director of the Sphere3® Clinical Advisory Division

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Josh Troop, CHCVice President of MarketingJosh brings 20 years of sales and marketing expertise in start-ups and mid-level technology firms. While his career has primarily been focused on generating business in the acute and sub-acute healthcare sector, Josh has considerable background in the federal/state/local government, banking and commercial real estate industries.

Josh’s diverse experience includes executive leadership and business development roles in both marketing and sales at MediTract, Inc., SAI Global, ACF Technologies and Qmatic. Certified in healthcare compliance, Josh brings a diverse understanding of regulatory compliance, enterprise risk management, finance and audit.

Josh is a proud father of two and is a whitewater paddler, cyclist, hiker and musician.

Melinda Caragan

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Vice President of Human ResourcesMelinda joined the Critical Alert team in 2013. She brings 15+ years of diverse HR and management expertise in small to mid-size organizations. Her broad range of experience includes compensation & benefits, performance management, workforce relations, planning, training & development, regulatory compliance, policy design & legal, talent acquisition, payroll & performance management.

She started her professional career in the Jacksonville legal community, managing and supporting all aspects of the business for a large law practice. Melinda earned a B.S. in Business Administration with a focus in Human Resource Management.

Melinda is a native Floridian and enjoys spending her free time by the pool or on the beach with her family and friends.

Shawn PasienzaDirector of OperationsShawn Pasienza has been a part of the Critical Alert family since June of 2001. He has 20+ years of experience installing low voltage systems in hospitals and long-term care facilities all over the United States and has a State Certified Low Voltage Contractors License. He began his career with Critical Alert as a member of the Installation Team working his way into a Supervisor role, later being promoted to Operational Services Manager and is now the Director of Operations. Shawn is responsible for the safe and efficient operations of several departments including Installation, Production, Quality Control, as well as the Warehouse and Technical Support. His willingness and commitment to take on new challenges and expand his expertise has made him valuable to the team, our customers, and the organization.

In his spare time, Shawn enjoys spending time with his family and friends and working on home improvement projects.

30+ Years in the Nurse Call BusinessIn 2012, Critical Alert brought new investment and leadership to lntego Systems™, a 30-year pioneer in nurse call systems serving the acute care industry. Created to be a single-source provider for hospitals and healthcare facilities in need of advanced nurse call solutions, Critical Alert offers a unique, clinically-based software and hardware application with the goal of improving patient satisfaction and safety by streamlining patient-to-caregiver communications.

Offering a highly configurable, software-driven Nurse Call solution with native integration to industry-leading communications and RTLS devices

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