Index New Faculty – Faculty training exercise in Nov 21 – Nov 22, 2009 (Tridibesh Satpathy)...

Index

• New Faculty – Faculty training exercise in Nov 21 – Nov 22, 2009 (Tridibesh Satpathy)

• Large class in DC, Corporate update (Sandra)

• Corporate class – Dollar General, Motorola (Magaline)

• Corporate class – Sarasota County, Florida (Linda)

• Additions to the back office (Tridibesh)

• Miscellaneous issues (Tridibesh)

© PMstudy.com. All rights reserved 2

New Faculty - PMstudy


Please note: Lisa Leonka has mentioned that she will not be able to teach for us, and is removed from our list of faculty

Large Class in DC

Sandra Strech

Students

• Diverse group of 22 students in terms of age, industry, nationality

• 3 companies sent representatives for evaluation • 5 stayed at the hotel• 2 flew in

Logistics

• Spent all weekend preparing the materials• Office Depot allows you to email the print job to pick up

completed and discounted• https://www.officedepot.com/printconfigurator/upload

Input.do

• Bought a rolling cart• http://www.officedepot.com/a/products/987304/Office

-Depot-Brand-Mobile-Folding-File/ • Brought marketing materials

• Trifold, Flyer

https://www.officedepot.com/printconfigurator/uploadInput.do

https://www.officedepot.com/printconfigurator/uploadInput.do

http://www.officedepot.com/a/products/987304/Office-Depot-Brand-Mobile-Folding-File/

http://www.officedepot.com/a/products/987304/Office-Depot-Brand-Mobile-Folding-File/

Facilitation

• Time management– Flexed breaks to ensure staying on time– Worked with some students after class– Varied reviews based on time

• Issues management – One student’s job was dependent on passing– Several students were very tense

• Weather– Not a serious issue yet, but clearly will become a

factor

Success!!

• ‘Confidence breeds confidence’• Feedback was very positive with students

understanding the material and complimenting the methodology

• First three students have passed• Two from ASRC recommended us for corporate class

Tips

• Room was tight – try to spread them out• Sneezes, sniffles, and sanitizer!

• Repeat information for blanks in big groups• Continually walk the room to ensure students are on

task and on the right page• Identify ‘highly stressed’ students early• Stay at/near the hotel when the class is large• Make friends with the hotel staff

Corporate Update

Sandra Strech

Motorola – Chicago

• Special thanks to Magaline for the lead• Spoke with training manager in Chicago who is very

interested in us, especially following the glowing reports of Magaline’s Nashville training

• Economic issues are keeping the training budget down for the time being

• Mike will be involved

Novus Laurus – Boston

• Global management services broker with 75,000 member companies worldwide

• Looking to pilot 50 students throughout US• May send 1-2 students to Boston class in February• Rick Medica and Ruth will be involved

CTIS - Rockville, MD

• Health information system privately owned company• December 7 – 11

• Due to union issues, class is 9:00 – 5:30 five days• 14 – 15 students• At corporate site

ARDX – Norfolk, VA

• Special thanks to Magaline for the lead• A. Reddix & Associates• Healthcare management consulting company• December 18 – 21

•Friday through Monday• 6 students• At corporate site

Magaline Harvey

Corporate Class setup

• Ensure you have the class location. (which bldg etc)

• Ensure you understand your access to the building and timing it’s really key.• Will you need a security badge• Will you have to be escorted

• Specify a training room preferably with classroom seating and verify what’s in the room (whiteboard, flipcharts, # of tables etc.)

• Ensure you as the instructor are facing the students and student’s are not facing the door or where they can see people entering before you.

• Make a sign to put on the door. PMstudy PMP Boot camp training in session.

Corp Class Setup - cont

• Find out the lunch schedule and amount of time it would take participants to grab something to eat and get back to class.

• Ensure you have all materials setup for the classes (backpacks, flipcharts, WB, CTB, calendar, hi-liters, & pens) also all copies of 3rd & 4th day materials before hand.

• Setup conference call between all participants and set ground rules and expectations.

• Ensure everyone has registered with PMI to take the test. (Give template if necessary); Find out if they have scheduled their exams.

Dollar General Corporate Class

• Nice facility, very organized

• Utilized their training room which was full of white boards.

• Too much chatter during concentrated review but I addressed it and it stopped.

• Students tend to congregate with filling in the blanks and highlighting and talking to each other while we’re covering the information so I slowed down the pace and asked lots of questions to them while covering material.

Dollar General Exp

• Director of PMO was in the room and very argumentative of material he’s also the son of an English and Math Professor so he was very critical of the verbiage in the material non forgiving.

• After deferring the comments several times the other student’s chimed in that he was just anal and he really stopped.

• Found a way to joke with the students so that when they questioned a question they realize they are learning.

Motorola

• Conference call with them was beneficial.

• Started a little late on 1st day due to no one in building until 8am.

• Class went well and students seemed eager.

• Concentrated study didn’t work well for the students even though I asked that they not bring laptops they used that time to answer emails and phone calls.

Motorola - continued

• Final day activities where they had to do the concentrated study they were threatening to leave and many were studying but ready to just take the final exam they were all ready to go because they had to get on the road. I cut it a little short.

• Big Boss was in the room with a few questions and he showed me their PMO docs and wanted me to explain how the PMBOK compared. That helped him grasp the information.

• I answered a few questions for them and gave a trivia to get everyone back on track before taking the rest of the final test.

Suggestions to increase salesExcitement and positive energy about what you are doing

draws people, it creates enthusiasm and inquisition.

Facebook statuses, Twitter & LinkedIn statuses should be updated regularly with Project Mgmt updates/titles/verbiage.

Professional signature with a byline like Sandra’s make getting your PMP your New Year’s resolution and include class dates for your area.

• Sample: Earn your credential before 2009 is finished!• Upcoming classes:• Monday, December 7 - Thursday, December 10 in Atlanta, GA• Monday, December 7 - Thursday, December 10 in Los Angeles, CA• Monday, December 7 - Thursday, December 10 in Washington DC• Monday, December 14 - Thursday, December 17 in Chicago, IL • Monday, December 14 - Thursday, December 17 in San Francisco, CA• Monday, December 14 - Thursday, December 17 in Phoenix, AZ • Monday, December 14 - Thursday, December 17 in Tampa, FL

Deals

• I follow up on leads given to me.

• My follow up is corporate focused and not just individual.

• I listen carefully to the client and answer their questions.

• I ask for friend referrals and offer a discount if 4 or more register at the same time. (I’ve had about 3 clients with double enrollments that way)

• I ask about the possibility of offering a corporate class.

Getting Deals

• Tap into your network or friends and family let them know what you are doing now and see what they can do or who they can speak with to help.

• Pass out business cards @ social functions & collect cards write on back synopsis of conversation and send a follow up email.

• Have brochures on your person at all times they are very professional and give a good impression.

• Use the 3-foot rule anyone within 3 feet of you should know what you do.

Additions To The Back Office

© 2009 PMstudy.com. All rights reserved 32

Additions To The Back Office

Errata:

This document is available in the ‘Overview’ section under the

subheading ‘Classroom course related documents’. It specifies the

present version and the corrected version of the major errors,

which were brought to our attention.

The headings of the latest entries in the document would be

highlighted in grey color.


Additions To The Back Office (continuation)

Support Center

This module was developed to streamline the mode of interaction

between the faculty and the back office team.

For sending any query to our back office team through the Support

Center, you have to raise a ticket. The ticket number will be a unique number which will be related to that particular issue for which you have raised the ticket. For raising a ticket, click on the ‘Support Center’ tab and then, click on ‘Submit a Ticket’ tab

The ‘Submit a Ticket’ contains the fields Department, Subject, Query, Query Type and Answer within.


You can view the details of the ticket by clicking on the ‘View Details’. Similarly the status of the ticket will be provided under the heading ‘Status’.

The status of the ticket can be changed by clicking on the ‘View Details’ tab and choosing the appropriate status. Then, click on the ‘Update’ tab.

If you still need any further clarification regarding the same issue/ query, you can click on ‘View Details’ and type your issue/query in the ‘Reply’ box and click on the ‘Submit’ button.



Please note: If you have another query with a different subject, then

please open a new ticket, do not continue under the same ticket.

For more details, please refer the document ‘Guide for back office’

available in the ‘Overview’ section under the subheading – Understanding the back office system.




Simple Flowchart of the Support Center


Simple Flowchart of the Support Center (continuation)

Miscellaneous issues


Very Important: All faculty should update the logistics in the backoffice

system:a) after each classb) when they get any material/supplies from PMstudy

Unless the details are updated regularly in the backoffice, PMstudy will not be able to send logistics in time

Please note:• All study material has been sent for 2 months (till Feb

2010)• All gifts/supplies will be sent for 1 month (till Jan 2010)


Updating Logistics

For the new faculty

• Please review the teaching experiences for the existing faculty in the PMstudy backoffice

• Most of you will be teaching classes in Jan 2010 – so, please prepare and understand PMstudy classroom books thoroughly. Also, please understand PMstudy online courses.

• Do we want a WebEx call before the first class to discuss any important issues?

• We should have a WebEx call in 1st week of Feb 2010 (preferably Feb 5th 2010 – Friday where all new faculty discuss their training experiences)


For the existing faculty

• Will we have WebEx calls once every 2 months? What is the date for the next call

• We are expecting several corporate deals next year; and will keep our faculty informed.

• Any suggestions/feedback?


Questions???


Wishing everyone Merry Christmas and a Happy New Year !!!


Index New Faculty – Faculty training exercise in Nov 21 – Nov 22, 2009 (Tridibesh Satpathy)...

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Transcript of Index New Faculty – Faculty training exercise in Nov 21 – Nov 22, 2009 (Tridibesh Satpathy)...