Independent Assessment Services - Smart Grid
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Transcript of Independent Assessment Services - Smart Grid
Slide: 2 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
● We have an international
presence and active in more than
50 countries worldwide
● Organized in 3 Business Units with
15 specialized Services Lines
● Over $3 billion USD in sales and
employs 25,000 technical and
business experts
● Purchased KEMA Quality in 2009
About DEKRA
Slide: 3 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification Group Competences
Business Units
Service Lines
- Independent
Assessment
Services (IAS)
Business areas
Slide: 4 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
A reliable and highly competent partner at your side
We will act as a neutral Process Partner
that creates quality, safety and
sustainability in order to improve the
profitability of our customers, extend
their know-how, and increase their
competitive strength…Through
innovations in quality assurance, we are
also able to contribute to our customers‘
sustainability. We proactively develop
new opportunities beyond legal
requirements for our customers.
Slide: 5 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification Service Portfolio
● ATEX Directive 94/9/EC
● ATEX Directive 137 EC
● Medical Device Directive
● Certification ISO 13485
● CE marking
● In-vitro Diagnostics
Directive
● Laboratory Services
● Certifications (GS mark)
● Chemical, mechanical,
electrical tests
Management
System
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products
and
Components
● Independent Assessment
● ISO standards
● System Certification
● Process Safety ● Personnel Certifications
according to ISO 17024
● Testing of professionals
Slide: 6 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification – a sound service portfolio
Offering comprehensive services for quality
management, work safety and environmental
management systems as well as testing and
auditing e.g. ISO 9001, ISO 14001, BS OHSAS
18001
Independent assessment services such as
production readiness
Technical contract management; e.g. supply chain
safety, complaint management
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products
and
Components
Slide: 7 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification – a sound service portfolio
Internationally recognized and comparable
personnel certification according to ISO
17024
Personnel certification in the fields of work
safety, construction and real estate business,
health and care, IT and data protection,
quality and management, automotive and
technology
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products
and
Components
Slide: 8 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification – a sound service portfolio
leading position in testing and certification of medical
devices
two notified bodies after integration of KEMA Quality
(Germany, Netherlands)
worldwide market access services e.g. North America
(USA, Canada), Japan, Taiwan
auditing and certification according EN ISO 13485,
Medical Device Directive 93/42/EEC and In-vitro
Diagnostics Directive 98/79/EC.
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products
and
Components
Slide: 9 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification – a sound service portfolio
Worldwide export services
Full laboratory services in Europe, USA and China
Market leader in explosion safety of equipment and
protective equipment
DEKRA EXAM in Bochum, largest ATEX test centre in
Europe
One-stop-service for ATEX 95/137 + system certification
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products
and
Components
Slide: 10 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification – a sound service portfolio
• 80 years of reputation through KEMA Quality
with loyal worldwide customer base
• testing and certification of consumer products
e.g. household appliances, toys, LED lamps
• full laboratory services in Europe und China
• worldwide export services
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products &
Components
Slide: 11 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Certification – Systems Certification
Management Processes
Implementing the basis for the
harmonization of modern
management as a whole
ISO 9001
ISO/TS 16949
VDA 6.2/.4
EN ISO 13485
IRIS
EN 9100
AZWV …
Business Safety & Health
Controlling existing risks or
hazards and taking appropriate
preventive measures
ISO 22000
BS OHSAS 18001
ISO 27001
IFS
HACCP
GMP
SCC / SCP …
Business Sustainability
Improving environmental or
social performances for the
future viability
ISO 14001
DIN EN 16001 …
Slide: 12 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Processing Industry Assessments
ISO 9001
ISO TS 16949
VDA 6.2, 6.4
EN 9100
ISO 27001
ISO 14001
EN 16001
SCC/SCP
BS OHSAS 18001
process audits
Further services:
● Machine and plant safety
● GS mark
● Inspection services
● REACH (Chemical testing)
● EMC Testing
● CE marking
● Testing of pressure equipment
● Export Service
Personnel testing and
certification
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products &
Components
Slide: 13 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Mobility and Logistics Assessments
ISO 9001
IRIS
DIN 12798
EN 13816
ISO 27001
ISO 14001
DIN EN 16001
SCC/SCP
BS OHSAS 18001
SQAS
Further services:
● Green Logistics
● ECO-Drive
● Fleet management
● CEN 16258
● Qualifications in the fields of
warehouse logistics, environment
and hazardous goods logistics
Personnel testing and
certification
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products &
Components
Slide: 14 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Medical Services
ISO 9001
ISO 14001
DIN EN 16001
SCC/SCP
BS OHSAS 18001
ISO 27001
EN ISO 13485
Active implantable medical devices 90/385/EEC
Medical Device Directive 93/42/EEC
In-vitro Diagnostics Directive 98/79/EC
Tissues of animal origin 2003/32/EEC
R&TTE Directive 99/5/EEC
SCC Accreditation for ISO 13485 (CMDCAS)
Accredited laboratories for active medical products
Support for the entry into new markets
Personnel testing and
certification
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products &
Components
Slide: 15 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Telecommunications Services
ISO 9001
ISO 27001
ISO 14001
DIN EN 16001
SCC/SCP
BS OHSAS 18001
TL 9000
ISO/ IEC 20000
Personnel testing and
certification
Further services:
● GS mark
● Product tests (REACH, RoHS, …)
● Export Service
● EMC tests
Management
Systems
Certification
Hardware Personnel
Certification
Certification
of Medical
Devices Explosion
Safety
Testing of
Products &
Components
Slide: 16 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Benefits of Assessment and Certification
• Control existing risks or hazards and take
appropriate preventive measures
• Increase motivation of your employees
• Independent, external experts
• Basis for Continuous Improvement Process (CIP)
• Sustainability through regular surveillance and
repeat audits
Internal Effects External Effects
• Confidence-building measures for customers
• Reduced work for quality product
• Neutral document for effective management system
• Risk-reducing measures as a part of quality management
• International acceptance
• Improved documentation for better evidence in the
event of liability
Slide: 18 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Independent Assessment Services (IAS)
Five Types of Independent Assessment Service Clients:
1. Clients with Supply Chain Issues
2. Internal Organization ‗Deep Dives‘ targeting specific processes within the client company.
3. Assessments of risk associated with external, including regulatory, stakeholders.
4. Technical Due Diligence (risks, ‗show stoppers‘) for Venture Capital, Mergers & Acquisitions, etc. Or, for prospect organizations themselves to show proof of capability.
5. Organizational Performance Assessment as an overview of all departments within a company
Slide: 19 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Independent Assessment Services
• Production Readiness Assessment
• Process Predictability Assessment
• Software Reliability Model
• Software Release Reliability Control
• Supply Chain Investigation
• Root Cause Analysis
• Project Health Check
• Audits of LAN/WAN, Wireless and RF infrastructures
• Assessment of NERC/CIP Compliance
Slide: 20 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Su
pply
Chain
Asset M
anagem
en
t
Supplie
r
Dis
trib
ution
Cyb
er
& P
hysic
al
Inte
rna
l &
Exte
rnal
Re
gula
tion
Supply Chain
Investigation
Supplier
Risk
Management
Production
Readiness
Assessment
Process
Predictability
Assessment
Reliability
Assessment
Asset
Reliability
Management
Security
Assessment
Compliance
Assessment
Risk Management
Inte
rna
l &
Exte
rna
l
Independent Assessment Services Offerings
Slide: 21 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Independent Assessment Services
Stakeholders Value
To the Internal Stakeholders: We will provide objective, unbiased, and independently developed information that
members of the steering committee can use in making informed decisions with confidence. We can also responds
directly to requests from the project sponsor to review activities, programs, or funds not included in the scope of
scheduled Independent Assessments.
To the Legislature: IAS reports provide objective, unbiased, and independently developed information that
members of the Legislature can use in making informed decisions with confidence.
To the Areas Being Assessed: IAS reports provide objective, unbiased, and independently developed information
about the areas being assessed that can be used by management to improve its methods of operating. IAS
recommendations, when implemented, frequently result in more effective, efficient, and economical programs.
To Third Parties: Investors and vendors can use the IAS reports as one more piece of information they can rely on
to make decisions. For example, the IAS report produced for ―AMI Firmware Upgrade Process‖ which includes the
Independent Assessors General's opinion regarding fair presentation in conformity with generally accepted quality
and testing principles is relied on by the AMI Vendor in setting quality release management process between all
relevant parties involved. Also, Single Independent Assessment can satisfy the local and federal government's
demand for accountability of federal funds allocated to the utility.
To the Consumer: The consumer have confidence in knowing that the utilities are aggressive in its oversight and
accountability of AMI / Smart Grid program and money paid to the utilities of fees, and other local or government
funding.
Slide: 22 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Independent Assessment Services Value –
Help you to reduce Smart Grid Implementation risk
• DEKRA is helping utilities tackle risk management associated with the rapid deployment of Smart Grid technologies and business processes.
• DEKRA is applying a new portfolio approach to Risk Management for a number of US utilities deploying multiple vendors for AMI (Meters, Network‘s, Systems), Distribution Automation, Security, etc..
• The DEKRA Risk Analysis model enables utilities to reduce new technology deployment risk with comprehensive scenario analysis —securing a clear understanding of the potential risk in deploying emerging technologies.
Slide: 23 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Risk is the balance of protection measures against the acceptance of risk
Risk Acceptance:
1. is a cost decision - the amount of investment required
to lower the risk
2. is a pain decision - the ability to deal with ongoing
incidents
3. is a visibility decision - the potential impact to
corporate reputation
4. should not be a surprise decision - accepting risk
without knowing it
Slide: 24 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Production Readiness
Assessment
Risk Mitigation Roadmap
Production
Readiness
Assessment (PRA)
Root Cause
Analysis (RCS)
Supply Chain
Investigation (SCI)
Software
Release
Reliability
Control
Software
Reliability
Model (SRM)
Process
Predictability
Assessment (PRA)
Operate and Manage a standards-
based Environments for Rapid
Deployment to Shorten Time to
Production
Process Standardization and
Optimization
Process Quality Control
Service Analysis
RCS Measurement Framework
Industry/Process Specific KPI
Frameworks
Quality Standardization and
Optimization
Requirement Management
Maturity
Configuration Standards and
Practice
Quality Standards
Implementation
Service Design and
implementation
Release Test Planning
Interoperability Testing
Security Testing
GovernanceGovernance
Smart Grid – Independent Assessment Offerings
Slide: 26 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Client 1 (Smart Meter Vendor)
The client and its customer utilities, in order to foster cooperation and to arrive at a
consensus-based quality assessment criteria for future assessments, engaged DEKRA
in 2010 and 2011 to perform a quality and maturity benchmark assessment of the
vendor‘s hardware, firmware, and meter data management systems.
Results of the performed assessments were analyzed against companies with similar
technology deployments which have been transformative to their industries, including
analyses of expectations at different process maturity levels and a finding of the
vendor‘s own process maturity level.
The following slides show one deliverable, a real-time dashboard illustrating Client
performance and customer satisfaction metrics.
Slide: 30 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Client 2 (Utility)
In 2010-2011, DEKRA undertook a data assessment of the Client Utility‘s Meter
Firmware Vendor‘s release for stability, prediction of residual defect levels, and
generation of a reliability growth curve.
The analysis generated from the assessment became a decision point for the utility to
move forward with a proactive plan for Firmware stability improvements in 2011.
The following slide shows one deliverable, the output of a Software Reliability model
run against the Client‘s Vendor‘s Firmware.
Slide: 31 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Software Reliability Engineering (SRE)
31
SRE helps to answer questions such as: Have we tested enough?
How many problems remain and how fast will we find them?
When will the software be ready for delivery?
Reasons for using SRE: System quality
˃Analyze, manage & improve the reliability of the SW product
Customer satisfaction
˃Balance competitive price, on time delivery, & quality (reliability)
Resource planning for Test and system maintenance
˃Estimate lab and human resource needs, test schedule.
Slide: 32 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
SRE Software Reliability Exponential Model
32
• DEKRA uses the Goel-Okumoto Exponential Model
• AKA Non-Homogeneous Poisson Process (NHPP) model.
• a is the total number of expected defects, a measure of quality going in to test.
• b is a normalized measure of test efficiency.
• a times b is a constant equal to the initial discovery rate.
Test Time
Cu
mu
lati
ve
Nu
mb
er
of
Defe
cts
Cumulative Defect Arrival
m(t) = a(1 – e-bt)
Test Time
Fail
ure
In
ten
sit
y
Defect Arrival Rate
m’(t) = abe-bt
Slide: 33 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
SRE Software Reliability Sample Results
Slide: 34 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Sustainability Services
Slide: 35 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
―DEKRA
recommendations
pay off for us in hard
Cash!‖
Marcus Stein, CEO
BMW dealership, Cloppenburg Automobil SE
in 2010 on DEKRA energy efficiency analyses services
DEKRA Sustainability Services
Slide: 36 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
DEKRA Sustainability Highlights 2011
BMW Würth European plastics industry
BMW dealerships wanted to reduce
energy costs.
DEKRA provided expertise to identify
external costs, processes and functions
involved in achieving greater efficiency.
Results include a range of no- or low-
cost solutions – one of these solutions
alone reduced energy costs by 7%.
Würth, a trader for craftsmen‘s products,
operates an environmental management
system according to the ISO14001
standard.
Würth relies on DEKRA‘s expertise in
building effective management systems to
conduct regular internal audits and
identify actions to improve the efficient,
effective operation of the management
system.
The industry association, PlasticsEurope,
needs to support its customers with
carbon and environmental footprint data.
DEKRA experts provide independent
reviews and manage market
communication of environmental data
for the European plastics industry. Our
life cycle expert, experienced in the
chemical and plastics industries, ensure
PlasticsEurope fulfills customer
expectations. www.plasticseurope.org
2010 Ongoing since January 2005 Ongoing since January 2008
Slide: 37 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - Toyota
Sustainable Retailer
Toyota‘s goal is to have their retail network certified against well-recognized sustainable building standards. DEKRA – with experts on sustainable building rating schemes in the US, UK and Germany – helped Toyota create design guides for retailers and a plan to assess energy and building performance. Today, DEKRA certifies Toyota‘s European car retail units against the UK scheme BREEAM.
Timing: Ongoing since 2008
Slide: 38 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - European Plastics Association
PlasticsEurope Environmental Footprint
PlasticsEurope needs to support its customers with
carbon and environmental footprint data: ―eco-
profiles‖. DEKRA experts provide independent
reviews and manage market communication of
environmental data on different plastics. Our life
cycle expert, experienced in the chemical and plastics
industries, ensures the plastics industry fulfills its
customer expectations.
Timing: Ongoing since January 2008
Slide: 39 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - International Airport
Project: Defining a sustainability strategy
Services: The airport wants a clear strategy on
sustainability that aligns with its business goals. DEKRA
experts in strategic consulting work with the airport‘s
internal team to create a strategy and a roadmap (with
actions, timing, expected results) for implementation.
Timing: April 2011 – August 2011
Slide: 40 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Würth
Management System ISO14001 Internal Audits
Würth, a trader for tools and related products,
operates an environmental management system
according to ISO14001 standard. Würth relies on
DEKRA‘s expertise in building effective
management systems to conduct regular internal
audits and identify actions to improve the efficient,
effective operation of the management system.
Timing: Ongoing since 2002
Slide: 41 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - Fertilizer producer, Africa
Project: EU Market Access: chemicals compliance
Services: This producer needed an ―Only
Representative‖ in Europe (as do all importers
without a European location) under REACH – the
chemicals legislation that applies across the EU. This
producer relies on DEKRA‘s expertise in chemicals
regulatory compliance– for both products and
substances – to ensure it maintains access to the EU
market. DEKRA experts conduct chemical analysis,
registration of specific substances, create safety
data sheets, represent the client in international
industry consortia and manage communication
throughout the supply chain.
Timing: Ongoing since November 2008
Slide: 42 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - Global telecommunications firm
Recycling Services
Services: This firm wants to capture value from a
mix of waste products and materials from its
operations. DEKRA experts provide solutions that
enable the firm to create income from scrapped
copper cables, wooden poles and electronic wastes
that contain precious and rare metals.
Timing: Ongoing since 2009
Slide: 43 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - BMW dealerships
Energy Efficiency Services
Services: BMW dealerships wanted to reduce energy
costs. DEKRA provided expertise to identify external
costs, processes and functions involved in achieving
greater efficiency. Results include a range of no- or
low-cost solutions enabling the dealerships to
reduced energy costs by more than 15%.
Timing: 2010
Slide: 44 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - Global automobile manufacturer
System to manage hazardous substances
This manufacturer needs an expert report on every
hazardous substance to be used in the production
run of its vehicle development. DEKRA experts
evaluate the risks of all substances used,
recommend measures to minimise risks, help
implement safety measures and check that all
existing safety data sheets are correct and included
them in a custom database.
Timing: Ongoing since November 2009
Slide: 45 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - HAHN + KOLB
Managing Substances of Very High Concern
HAHN + KOLB has a formal process to manage
chemicals and substances of concern, according to
regulations and customer expectations. DEKRA experts
in chemicals management and supplier management
audit HAHN + KOLB‘s management system annually to
confirm performance and identify improvements.
DEKRA has awarded a performance seal: HAHN + KOLB
is assured that it will not be caught off guard regarding
chemicals in products, or the components its suppliers
provide.
Timing: Ongoing since 2009
Slide: 46 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - Logistics firm
Verify Greenhouse Gas Inventory to ISO Standards
This firm‘s customers expect detailed, reliable data on
greenhouse gas emissions: GHG inventory. DEKRA –
experts in both ISO 14064- 1, the WRI/WBCSD GHG
Protocol and DIN EN 16258 – is able to review and
verify emissions data, and advise on improvements.
Timing: December 2010 – July 2011
Slide: 47 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - EPEAT
Compliance testing, Knowledge outreach for
Green Electronics Council, EPEAT
In 2009, 15% of all computers sold
worldwide had the EPEAT label. Today
DEKRA is the exclusive strategic partner for
EPEAT in Europe, China and Brazil. Local
DEKRA experts offer outreach and answer
technical questions. In addition, DEKRA
Certification provides verification services to
manufacturers worldwide who wish to
register products in EPEAT.
Slide: 48 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - Green Products Roundtable
Launch Independent Respected Body
DEKRA co-chairs the GPR international work group
on ―interoperability of green product standards‖.
DEKRA is active in a 2nd work group which will
establish an Independent Respected Body (a stand-
alone organization) to settle green product disputes
in 2012.
February 2011 – February 2013
Slide: 49 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainable Building in Brazil
Standard for Sustainable Building in Brazil
DEKRA will convene and coordinate building
experts in Brazil to adapt the existing German
standard for sustainable building (from DGNB) to
Brazilian conditions. We will train auditors and
builders in Brazil to implement the standard
together with local Universities.
Estimated duration: September 2011 – March 2013
Slide: 50 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainable Building in China
Standard for Sustainable Building in China
DEKRA will convene and coordinate building
experts in China and Germany to adapt the existing
German standard for sustainable building (from
DGNB) to Chinese conditions. We will train auditors
and builders in China to implement the standard,
together with local Universities.
Estimated duration: August 2011 – February 2013
Slide: 51 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Sustainability - DEKRA Energy Portal
DEKRA‗s Proprietary Online Energy Calculator
Slide: 52 | Date: 1/24/2012 | Confidential and Proprietary | DEKRA IAS.
Representative Customer List
● Industry leading customer base
● Multi-national companies
● High retention rates
● Long term partnerships
● Dedicated account management