InDemand Clarity - ConnectInDemand Interpreting just madeit easier for you to access live,medically qualified interpretersthrough your pre-existingtelehealth program.

InDemand Clarity – Connectseamlessly integrates video remoteinterpreting (VRI) into existingtelehealth platforms, providing ondemand access to interpretersby means of a virtual patient/provider encounter.

There are four ways to integrateVRI into your virtual healthprogram:

• Browser • Custom Telehealth Application• SIP/VoIP• Email

In addition to delivering immediate access to medically trained interpreters, InDemand provides real-time analytics, giving healthcare organizations essential data to effectively manage their language access program.

On-Demand Interpreting

Easy to Use

Simple Integration

Bring in Interpreter, Specialist or Family Member with Remote Patient

Bring in Interpreter with Remote Patient

Bring in an Interpreter Bring in Specialist & Interpreter

Ways to Add an Interpreter to Your Telehealth Session

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Website InDemandInterpreting.com | Phone 1 (877) 899-3824 | Email Info@InDemandInterpreting.com

Browser

Use a cloud-based app to seamlessly add a medically certified interpreter to your ongoing telehealth conference.

Custom Telehealth Application

Get one-touch access to medically certified inter-preters from within your existing telehealth platform using InDemand’s API for custom integration. This solution requires minimal development resources.

SIP/VoIP Connect

Send a request from any VoIP / SIP device and have a medically certified video interpreter join your ongoing Telehealth conference.

Email

Send an email request (with a conference link) and have a medically certified video interpreter join your ongoing telehealth conference.

INDEMAND INTERPRETING CLARITY CONNECT

4 www.InDemandInterpreting.com

Support your telehealth program with seamless, on-demand access to med-

ically certified interpreters. Get access to interpreters of up to 28 languages

in 30 seconds or less.

UI/Integration Interface

Cloud-based UI (accessed via link/bookmark)

Custom Application and UI Integration Capable

Tenant Configuration/Requirements

Vidyo Video Conferencing Portal FQDN--For use in embedded HTML Link (Widget), and JSON link (API)

InDemand Operator User with rights to search contacts/rooms in Tenants where interpreters will be requested to join (on customer’s Portal).

Vidyo Desktop Client

PBX supports SIP Trunking including H.264, G.722, and G.711

API Resources/Model/Languages

RESTful API using JSON web tokens

Resources: 1) Languages Available, 2) Shared Contacts, 3) Conferences; manipulated using HTTP requests where the method

(GET, POST, PATCH, DELETE) have specific meaning in Interactive Documentation

Any language which supports HTTP requests

Documentation

Interactive

Request/response documentation (JSONAPI.org)

Integrated Help

Account Setup

Organizations, Facilities, Departments, & User Setup

Organizations, Facilities, Departments, & User Setup via API

Real-Time Analytics

InDemand Clarity-Dashboard: VRI Minutes Data at glance. Usage by language, Usage by cart, Average call time, VoIP languages and usage by day, call ratings, etc.

Advanced Analytics: Business intelligence capability built in providing a Video Call Log Dashboard which includes but is not limited to: View Usage by Cart / Department, VRI and VoIP minutes of use by language, by day, and peak interpreting times

Standard

Standard

Custom (via API)

Custom (via API)

Usage Scenarios Call Type Primary Participants Standard Custom (via API)

2 LEP patient & provider are

co-located with remote specialist & interpreter

VideoLEP Patient/Provider

Specialist

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

4 LEP patient, provider &

specialist on a telemedicine call with remote interpreter

Video

LEP Patient

Provider

Specialist

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

3 LEP patient & provider are on a telemedicine call with

remote interpreter

VideoLEP Patient

Provider

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

1 LEP patient & provider

are co-located with remote interpreter

VideoLEP Patient/Provider

Interpreter

VoiceFamily Members by Phone

Doctors by Phone

www.InDemandInterpreting.com 5

Standard

Standard

Standard

Standard

Custom (via API)

Custom (via API)

Custom (via API)

Custom (via API)

Telehealth Application

Website InDemandInterpreting.com | Phone 1 (877) 899-3824 | Email Info@InDemandInterpreting.com

InDemand Interpreting was founded in 2007 with the vision of ensuring every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. InDemand’s language access solutions are evidence based and data driven and support our commitment to improve the performance of our client’s language services program.

About InDemand Interpreting