Increasing Your Business Data & Analytics Maturity

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Increasing Your Business Data & Analytics Maturity Mario Faria and Luisa Recalcati July 10th, 2014

description

Slides of the webinar presented July 10th. The audio can be accessed at : http://www.dataversity.net/webinar-increasing-business-data-analytics-maturity-2/

Transcript of Increasing Your Business Data & Analytics Maturity

Page 1: Increasing Your Business Data & Analytics Maturity

Mario Faria

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Increasing Your Business Data & Analytics Maturity

Mario Faria and Luisa Recalcati

July 10th, 2014

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The Presenters

Mario is one of the first Chief Data Officers in the world, leading teams focused in Data Monetization, Data Quality, Data Governance, Operations, Architecture and Analytics. Currently he is the head of CDO, Inc, advising companies to cross the "data & analytics chasm".

Luisa is a technology executive with proven success directing high profile programs. Experienced in Data Management and Enterprise Architecture, CRM, and Advanced Metadata Repository. She joined Microsoft in 2007 and currently works in the Microsoft IT department as an Enterprise Architect.

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Mario Faria

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Increasing Your Business Data & Analytics Maturity

Mario Faria

[email protected] @mariofaria

http://www.cdo-inc.com/

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“The balance of power in the 21st century is influenced by the ability to leverage information assets” – Gwen Thomas, CEO of The Data Governance Institute

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Jim Moran, 10 days in

1947

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Data & Analytics Goals •  Explain the past •  Predict the future

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Data & Analytics is about •  People •  Technology •  Processes •  Modeling •  Analytics •  Communication •  Decisions •  Actions

A data-driven culture is a disruptive factor for entire industries

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Enabling  Culture  Change  and  Becoming  

a  Data  Driven  Organiza8on  

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How  to  promote  Business  Maturity  through  Data  &  

Analy8cs  ?  

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Is it possible to promote Business Maturity using Analytics, or is it the other way around?

•  Your company must have some Business Maturity to take a step and start using Analytics.

•  When you if take the path of using the right people, good technology, proven methodologies and changing the current processes, you will gain more Business Maturity.

•  After you have gained more Business Maturity, naturally you will start to evolve to more complex Analytics usage

•  It is a self-promoting system following exactly the Deming PDCA method

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A data & analytics team is responsible for transforming data assets into competitive

insights, that will drive business decisions and actions, using people,

processes and technologies

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Managing Data & Analytics Teams

•  Focus on the execution •  Well-defined and realistic

scope •  Put all activities on the

schedule •  Budget control

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 Data  &  Analy8cs  is  quite  easy    

 Changing  behavior  and  culture  is  extremely  hard  to  achieve  

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 Is  your  

organiza8on  ready  to  change  ?  

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 Accessing  the  data  maturity  level  of  your  organiza8on  

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Sample - Data Management Maturity Summary

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5 Data Management Strategy

Communications Data Management Function

Funding Model

Business Case

Governance Management

Business Glossary

Metadata Management

Data Requirements

Data Lifecycle Management

Provider Management Architectural Approach

Architectural Standards Data Management Platform Data Integration

Historical Data

Data Quality Strategy

Data Profiling

Data Quality Assessment

Data Cleansing

Configuration Management

Measurement and Analysis

Process Management

Process Quality Assurance Risk Management

Data Strategy Data Operations Data Platform Data Governance Data Quality Supporting Processes

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Implemen8ng  the  change  

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Strategic Enterprise Architecture

Microso'  IT  Data  Management  Maturity      Data  to  match  the  business  velocity  and  accelerate  the  organiza:on’s  evolu:on  towards  Real-­‐Time  Enterprise!  

 

Luisa Recalcati Enterprise Architect

9/4/2013

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Strategic Enterprise Architecture

§  Microsoft IT Transformation to Real-Time §  The Microsoft IT Landscape §  Integrated Data Management (IDM) Initiative

§  IDM Goals and Objectives §  IDM Results and Recommendations §  Recommendations and Implementation

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Agenda

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Strategic Enterprise Architecture

Business Processes

People

Information

Technology

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The Real Time Enterprise

Processes achieve business results

People make decisions

Technology speeds the delivery of information

Decisions are driven by Information

Virtually everything in business today is an undifferentiated commodity, except how a company manages its information. How you manage information determines whether you win or lose.

– Bill Gates

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Strategic Enterprise Architecture [ 23 ]

The Microsoft IT Landscape

Enterprise First & Best Program

   

 

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Strategic Enterprise Architecture [ 24 ]

Microsoft IT Transformation and Data Management (IDM) Matching the Business Velocity

Enable a fast and consistent view of service, product and operational data across the business

ü Generate Integrated Data Management Capability Strategy

ü Design Integrated Data Management Operating Model, Standards, & Tools

ü Drive Integrated Adoption and Measure Impact

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Establishing a Common Data Management Language

CMMI Data Management Maturity Model

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Strategic Enterprise Architecture [ 26 ]

Timeline for Integrated Data Management Project In partnership with the CMMI Institute

Internal and external assessments leveraged our subject matter experts while providing an objective, outside-in view

DMM Available

Internal Assessment Assessment Validation

Internal Recommendations

CMMI Assessment

CMMI Recommendations

Capability Enablement Plan CMMI/Microsoft IT

July 2012 Sept-Dec 2012 Nov. 2012 Jan-Mar 2013 Mar-Apr 2013 May 2013

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Strategic Enterprise Architecture

Performed  

Managed  

Defined  

Measured  

Op:mized  

Level

1 Ad-hoc processes. Emphasis on data repair . Transitory improvements.

Formalized processes. Infrastructure supports at business unit level. Clearly defined roles and responsibilities.

Established processes, improved over time. Tailored to meet specific needs predictably and consistently.

Established metrics. Variance management across the process lifecycle.

Processes are improved on a continuous basis and advocated at the executive management level.

Level

2

Level

3

Level

4

Level

5

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Maturity Levels Related to Real Time Data

Batch Enabling Capabilities

Real –Time Competitive Advantage

Velo

city

Operational Effectiveness

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Strategic Enterprise Architecture [ 28 ]

Success of the Assessment Through Collaboration

Business and IT Cross-Functional Team

ü  Business priorities ü  Pain points ü  26 CMMI Institute

Recommendations  

Operations

Sales, Marketing, Services

Microsoft IT Business

Units

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Strategic Enterprise Architecture

Data Management Operations  

Platform & Architecture  

Data Quality  

Data Governance  

Data  Management  

Strategy  

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CMMI Assessment Recommendations

•  Unified effort to maximize data sharing and quality

•  Monitor and measure adherence to data standards

•  Top-down approach to prioritization

•  Up-stream error prevention •  Common Data Definitions

•  Leverage best practices for data archival and retention

•  Maximize shared services utilization

•  Map key business processes to data

•  Leverage Meta Data repository

•  Integrate data governance structures

•  Prioritize policies, processes, standards, to support corporate initiatives

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Strategic Enterprise Architecture [ 30 ]

Accelerating Data Management at Microsoft

Create Enterprise Data Management Board

Scorecard Data Management Capability improvements

Enterprise-wide Data Management Program and Strategy

Prioritize Data Management initiatives in alignment with the business priorities.

Reduce cost of Data Repair and invest in Quality at the source

Audit Data Quality for a small but critical data set across multiple data stores

Strategies Expected Results

Build on Strengths!

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Strategic Enterprise Architecture [ 31 ]

Capability Enablement Plan

Strategy

Quality

Implementation

Governance

Shared Vision focused on core data that meets business objectives

Redesign and implement Business Process with standard data controls

Baseline core data quality in terms of business value

Data Governance Structure for Core Data

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Strategic Enterprise Architecture [ 32 ]

Data Management Board – Unifying Governance

Capability Management

Steer Co

Business Enablement

Steer Co

Enterprise Data Model

Steer Co

Data Quality Steer Co

Data Management Board

EDM Governance & Management

Enhancement DM Capabilities

Operational Data Issues & Data Certification

Business Demand, Strategy, and Issues

Aligning IT to Business Strategy requires

coordinated processes through tiers of IT governance

scope

Collaboration

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Strategic Enterprise Architecture

§  In the world of Devices and Services, Data Management is a pillar of effectiveness

§  DMM is a key framework tool to facilitate the Real-Time Data Management journey

§  Active participation of cross-functional teams from Business and IT is key for success

§  Employee education on the importance of data and the impact of data management is a good investment

§  Build on Strengths!

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Key Lessons

Microso'  IT  Annual  Report  may  be  found  at:        

hIp://wwwppe/enterprise/microso'-­‐it/reports-­‐2014/data/default.html?page=1#Sid=PJbKXa0iTv9  

 

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Strategic Enterprise Architecture

Thank you

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Luisar@Microso'.com  

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The debate

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