INCREASING THE VALUE OF SHAREPOINTNeudesic and BrainStorm Present

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INCREASING THE VALUE OF SHAREPOINTNeudesic and BrainStorm Present

Introductions

» J. Michael Benoit• Director, Portals and Collaboration Practice• Neudesic

» Derek Adams• VP of Technology and Engineering• BrainStorm, Inc.

» User adoption is about…Users changing the way they work.

» User adoption strategy is about…Managing change

User Adoption

User Adoption

“People don’t resist change;they resist being changed.”

Dr. Peter SengeDirector, MIT Sloan School of Management

»Awareness of the need to change

»Desire to participate & support change

»Knowledge of how to change

»Ability to implement the change

»Reinforcement to sustain the change

Achieving Sustainable Change

Actionable ModelADKAR® was developed by Prosci Research after studying the change patterns of more than 700 organizations.

» What is the need for the change• Technical, Business

» What are the benefits of the change• Improved capability• Easier to use

Awareness

Providing awareness in the overall change will help users feel that they are not being changed.

» Executive sponsorship is key» Communicate why the change is necessary and how it will benefit

the user.» Communicate a schedule and what steps will be taken to ease the

transition.

Improving Awareness

Change the Why?’s to Why not?’s

» Desire to participate in the change• Is the change easier/harder than current?

» Desire to support the change

Desire

Users need to be motivated.

» Change is easier than old way» Well designed user experience» Education: value, benefits, etc.» Provide additional valuable features to attract usage

» Don’t:• Bribe, Penalize, Contests, Default browser home

Factors that Improve Desire

» Skills and Knowledge of how to change» Knowledge of what the change looks like

Knowledge

» Education and training» Demos, screenshots» Proper governance planning

Factors that Improve Knowledge

» Ability to participate in the change• New skills may need to be developed.

Ability

IMPROVING ABILITY» Time will need to be provided to

develop new skills» On-going coaching and support

» How will the change be reinforced?» Will users tend to revert back to old

behaviors?

Reinforcement

Behaviors needing reinforcement are typically ones that require “some discipline”.

» Periodic communications:• Success stories / Testimonials

» Recruit evangelists across the organization» Hold lunch and learns» Create a user group» Provide a suggestion box and reply to all suggestions

Reinforcement Techniques

What is Governance

» “government; exercise of authority; control.” – Dictionary.com

» “a method or system of government or management.”– Dictionary.com

» “Governance uses people, process, technology, and policies to define a service, resolve ambiguity, and mitigate conflict within an organization.”- Joel Oleson’s talk at 2008 SharePoint Conference

» “SharePoint governance uses roles and responsibilities, policies, process, and technology to clarify ambiguity, manage company goals, and ensure overall long-term success of your SharePoint environment.”- Scott Jameson, “SharePoint Governance: Considerations for a Successful Deployment”

» IT Governance• IT services offered and the control of

software deployment/installations.» Information Management

• Governance of the content and information

» Application Management• The scope, policies and process for

managing application and system customizations.

Areas of SharePoint Governance Planning

» Server Software Maintenance» Backup and Disaster Recovery» Portal Administration

SharePoint IT Governance

SHAREPOINT INFO MANAGEMENT GOVERNANCE» Information Architecture

» Content Management

» Security Implementation & Management» Provisioning: Web app, Site Collections, Sites» Custom Development: Standards, ALM

SharePoint Application Governance

» Communication Plan» Training Plan» Support Plan

Training & Communication Plan

SharePoint Governance May Seem Intimidating

» SharePoint governance is not overly difficult.» Most of governance is common knowledge, and common sense.» SharePoint is both broad and deep. There is a lot of detail to

consider.» Successful governance plans are neither pre-determined, nor static.

IT Control

User Empowerment

Strike a balance to improve user adoption

Governance Planning

» User adoption is about managing change» ADKAR® model is an actionable foundation to help drive your

adoption strategy» Governance planning is a key contributor to user adoption

Summary

ONE-WEEK SESSION – SHAREPOINT UPGRADE PLANNING» During our one week SharePoint upgrade planning session, you

will receive: • Scorecard assessment• Review of business goals and requirements• Review current physical and logical architectures• Proposal for future physical and logical architectures (cloud/ on-prem)• Mobility and BYOD strategy for content• Extranet or partner considerations

EXCLUSIVE OFFER

EASY ADOPTION AND INCREASED PRODUCTIVITY

BrainStorm’s specialty:

Users Have Specific Moments of Need

Affinity and awareness• Tips-N-Tricks• Quick Start Cards

Deployment Monday• Quick Start Cards• Instructor-Led Training• Live Phone Support

Skill development• Instructor-Led Training• QuickHelp• Live Phone Support

Performance support• QuickHelp• Train-the-Trainer• Live Phone Support

» BrainStorm QuickHelpTM

The Do Better Work Faster Solution

“The BrainStorm QuickHelp video training solution helps its customers be productive with Microsoft Office. It’s a

great complement to our existing content for users” Jessica Reading

Content Publishing Director, MicrosoftAs featured in October 2010 Product Press Release

Accessible: Surfaced in the Ribbon, Windows 8 App, SharePoint, or a Web Portal

Consumable: Video clips are 1-4 minutes in length not hours, get back to what matters most

Applicable: Hundreds of video clips per application, featuring real business scenarios

BrainStorm QuickHelp™

Windows 8 App

Office Ribbon Add-in

SharePoint 2013 App

Web Portal

Hours and hours of consumable video content

Highly applicable videos, relate to actual job functions

The “QuickHelp Cloud”

The Printed Power House Solution

» BrainStorm Quick Start CardsAccessible: Available right at your desk, electronic versions also available for intranet sites

Consumable: Quick tips, screenshots, and shortcut menus get you back on task quickly

Applicable: Business case focused, localization and customization available

“Quick Start Cards are a tremendous tool for quickly getting up to speed on the new Office. As a Business Productivity Specialist at Microsoft I am sharing them

with my clients all the time and they love them! ” Valerie Verburg

Business Productivity Solution Specialist, Microsoft

24x7 “How-To” Help Solution

» Live Phone SupportAccessible: All hours help on your organization’s core office software applications

Consumable: Exact answers and quick calls get you back to work quickly

Applicable: Get the right answer for what you’re working on and for your environment

The End-User Experts in Person

» Instructor-Led TrainingAccessible: Onsite or online, we’ll be there when and where your users need us

Consumable: Comprehensive and hands-on courses, delivered in engaging sessions

Applicable: Your users learn the “how-to’s” right in their environment, and at times, at their own desk

“We loved your Trainers and really appreciate your support and flexibility with us!  The feedback from the class evaluations were all great as well.  The students mentioned that

the Trainers were knowledgeable about the products, helpful and did an overall great job!”

Application Implementation ManagerFortune 500 Communications Company

FREE 45-day Jumpstart Trial*

» Quick Start Cards for SharePoint 2013• 10 BrainStorm Quick Start Cards for SharePoint 2013

» QuickHelp Training App for SharePoint 2013• 45-day, unlimited access to BrainStorm QuickHelp

*Some restrictions may apply. Offer length and quantity may be altered based on organization size and needs.

Next Steps» Contact your training partner,

BrainStorm, to create your adoption, deployment, and/or training plan

» Create the custom-built solution that works for your organization

1.888.909.4244 (TF)1.801.877.3900Info@BrainStormInc.com

To learn more about Neudesic’s SharePoint solutions, contact:  Tim CorkenDirector, Inside Salestim.corken@neudesic.com 303.248.98321 direct