Increasing the probability of selecting efficient and accurate coders
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Increasing the probability of selecting efficient and accurate coders Debbie Abbott And Michael N Fox
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Increasing the probability of selecting efficient and accurate coders. Debbie Abbott And Michael N Fox. State of play Coder workforce. University course closures Lack of qualified staff Niche market. ACTIVITY BASED FUNDING Increased need for coders Accuracy Efficiency Deadlines. - PowerPoint PPT Presentation
Transcript of Increasing the probability of selecting efficient and accurate coders
Increasing the probability of selecting efficient and accurate
coders
Debbie Abbott And
Michael N Fox
State of play•Coder workforce
•University course closures•Lack of qualified staff•Niche market
ACTIVITY BASED FUNDING•Increased need for coders•Accuracy•Efficiency•Deadlines
REQUIREMENTS•Accuracy (KPI’s)•Efficiency•Experience•Ability to improve
OFFSHORE:•Recruitment•Off shore on-line eg. India
RECRUIT:•Incentives/packages•Recruit from interstate/other facilities•Find the ‘elusive’ coder
EDUCATE IN-HOUSE:•Advantages•Disadvantages
SELECTION:•Learning capabilities•Testing•Speed/accuracy•Coding•Psychological
•Other sectors
AVERAGE COST •$24,515.00(The COI Group, 2010)
RECRUITMENT COST
•Work Load•Exit Interview•Advertisements•Interviewing•Lost Productivity•Training•New Hire•Effort
•INCORRECT CODING!
SKILL SET:•Speed•Accuracy•Background•Medical terminology•Education•Age
PERFORMANCE
HELP MICHAEL!!
•ATTRIBUTES•Accuracy•Good problem solvers•performance
Predictor of success
HYPOTHESIS:Good speed and accuracy skills increase the probability of an efficient and accurate coder
OUR EXPERIENCE:
•Short list•Speed/accuracy test•Profile •Problem solving•Learning capabilities•Coding test
PROBLEM SOLVING1.Speed/accuracy2.Problem solving3.Reaction to stress
SELF ADMINISTERED•OTIS•ACER
MAJOR ASSESSMENT:•WAIS-R•MMPI-2•16 PF
Coder 1•Average output•High accuracy•Pressure (crumbles)
Coder 2•High output•High accuracy•Pressure (excels)
Coder 3•Lower output•Highest accuracy•Pressure (learns to control)
WHO WINS??? ANSWER: EVERYONE!!
PRACTICAL EXAMPLE
•Pre-course test•Education•Tutoring
OTHER EXAMPLES:
Ernst and Young •Principals and Partners•Pressure•No supervision•Decision-making
Antartic Commission•Station leaders
•QLD State Netball team•performance
INVESTMENT•Best staff •Long term•Good outcomes
BALANCE•Social•More productive•Realistic KPI’s•Happy•Long-term
QUALITY SERVICE•Goal setting•Control arousal level•Functioning in a changing world
HAPPY WORKERS
CONCLUSIONS•Staff turnover•Output•Selection rate•Performance•‘right tool for right job’
Debbie Abbott (Resolutions) Pty Ltd61 7 3849 [email protected]
Michael Foxhttp:michaelnfox.googlepages.com
