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Transcript of Increases in volume and ratings Improves the Patient ... â€؛ wp-coآ  Online Reputation...

  • Patienttrak software solutions

    Medium-sized, multi-location, Family Medicine practice in greater metro Atlanta area

    c a s e s t u d y

    O V E R V I E W Physician practices and outpatient clinics are looking to improve their patient satisfaction using automated tools and reporting solutions.

    Background Patienttrak has been working with a prominent, multi-location practice in the greater metro atlanta area for the past three years and has helped them identify patient experience issues and improve patient satisfaction.

    Results using Patienttrak for the past three years has produced dramatic improvements in the number of positive reviews, online ratings and survey responses.

    Outstanding Patient satisfactiOn using Patient trak

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    2014 2015 2016 SEPTEMBER

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    2014 2015 2016 SEPTEMBER

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    Review Volume

    Online Aggregate

    Rating

    Survey Volume

    207% increase

    13% increase

    87% increase

    Increases in volume and ratings since initiating use of the PatientTrak platform.Improves the Patient Experience

    Care United Medical Center

    Care United Medical Center Improves the Patient Experience

    Dr. Shilpi Mittal, MD and her staff have been serving patients in the Forney, TX area for 12 years at Care United Medical Center. Their goal is to provide the people they serve with fast, courteous and competent healthcare services in a beautiful, comfortable environment. They have extended hours and serve patients seven days a week with a wide range of primary care, urgent care and oc- cupational medicine services.

    Patienttrak software solutions

    Medium-sized, multi-location, Family Medicine practice in greater metro Atlanta area

    c a s e s t u d y

    O V E R V I E W Physician practices and outpatient clinics are looking to improve their patient satisfaction using automated tools and reporting solutions.

    Background Patienttrak has been working with a prominent, multi-location practice in the greater metro atlanta area for the past three years and has helped them identify patient experience issues and improve patient satisfaction.

    Results using Patienttrak for the past three years has produced dramatic improvements in the number of positive reviews, online ratings and survey responses.

    Outstanding Patient satisfactiOn using Patient trak

    0

    100

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    600

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    2014 2015 2016 SEPTEMBER

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    2014 2015 2016 SEPTEMBER

    2014 2015 2016 SEPTEMBER

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    200

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    600

    800

    1000

    1200

    Review Volume

    Online Aggregate

    Rating

    Survey Volume

    207% increase

    13% increase

    87% increase

    Increases in volume and ratings since initiating use of the PatientTrak platform.

    Patienttrak software solutions

    Medium-sized, multi-location, Family Medicine practice in greater metro Atlanta area

    c a s e s t u d y

    O V E R V I E W Physician practices and outpatient clinics are looking to improve their patient satisfaction using automated tools and reporting solutions.

    Background Patienttrak has been working with a prominent, multi-location practice in the greater metro atlanta area for the past three years and has helped them identify patient experience issues and improve patient satisfaction.

    Results using Patienttrak for the past three years has produced dramatic improvements in the number of positive reviews, online ratings and survey responses.

    Outstanding Patient satisfactiOn using Patient trak

    0

    100

    200

    300

    400

    500

    600

    700

    800

    2014 2015 2016 SEPTEMBER

    3

    4

    5

    2014 2015 2016 SEPTEMBER

    2014 2015 2016 SEPTEMBER

    0

    200

    400

    600

    800

    1000

    1200

    Review Volume

    Online Aggregate

    Rating

    Survey Volume

    207% increase

    13% increase

    87% increase

    Increases in volume and ratings since initiating use of the PatientTrak platform.

    Text Messaging During the cold and flu season of 2019, Dr. Mittal decided the medical center needed to improve their patient engagement and experience and contacted PatientTrak to expand their patient tracking and kiosk system to include patient text messaging. “We get very busy during the flu season and wanted to connect with patients during periods of longer wait time to let them know we are ready for them,” said Dr. Mittal. “PatientTrak helps us set their expectations on wait time as well as improve the patient experience through text messaging.”

    Self-Schedule Dr. Mittal was also looking to provide a web-based self-scheduling option for her patients. PatientTrak provided a tailored solution and integrated the functionality right into Care United’s website. Patients now enjoy the convenience of booking an online reservation knowing they will be seen at that time.

    “ ” Would not go

    anywhere where else!! Dr. Mittal and Arionna as

    well as the rest of the staff are the best. Made me feel

    at ease with my visit.

  • the survey aggregate rating has been strong since beginning with OrM platform.

    With greater awareness of their online reviews and better overall provider and location ratings, the practice looked to leverage their strong survey aggregate ratings and increase survey volume.

    in October of 2015, the practice went live with the Physician transparency service. Here are the web page traffic improvements as a result of adding this Patienttrak service:

    Web page traffic across a representative sample of 4 provider webpages.

    time spent on these pages.

    c a s e s t u d y

    www.patienttrak.net | info@patienttrak.net | 888.766.2862

    Outstanding Patient satisfactiOn using Patient trak

    Conclusion as practices and outpatient centers strive to improve patient satisfaction, it is critical for them to collect the right information and understand the factors that contribute to their online presence and brand. Healthcare-focused reputation management software not only provides online reviews monitoring and surveying to understand current patient satisfaction, it also provides solutions to enhance the customer’s brand and enhance their online visibility.

    70% increase

    43% increase

    Criteria when considering online reputation vendors: • Healthcare market experience

    and healthcare customer base

    • robustness of their platform — what services do they provide?

    • relationship with online review sites

    • software reporting, flexibility and ease of use

    • ability to drive positive reviews

    • expertise in brand building and improving patient satisfaction

    Medium-sized, multi-location, Family Medicine practice in greater metro Atlanta area

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    2014 2015 2016 2017 SEPTEMBER SEPTEMBER SEPTEMBER MARCH

    .61 .52 .32 .20

    Differential Survey Online

    Survey vs. Online GAP Analysis

    “PatientTrak has transformed our patient experience and helped us dramatically improve our patient satisfaction. From texting messaging during care, to self-scheduling, satisfaction surveys and online reputation, we now engage patients with the convenience of mobile and web tools that also allow us to focus on providing better care.” says Dr. Mittal. “We are growing our business using PatientTrak.”

    Satisfaction Survey Measuring the patient experience is also very important to Care United so now every patient that provides their mobile number at the kiosk during sign-in automatically receives a short patient satisfaction survey via text message. Dr. Mittal and her staff receive patient feedback and address patient satisfaction in real-time using PatientTrak.

    Online Reputation Management Patients appreciate online reviews and often use them to determine who they choose for healthcare services. Care United is now using PatientTrak’s entire suite of online reputation management services including review tracking, transparency and profile listing management.

    Care United Medical Center Improves the Patient Experience

    Patienttrak software solutions

    Medium-sized, multi-location, Family Medicine practice in greater metro Atlanta area

    c a s e s t u d y

    O V E R V I E W Physician practices and outpatient clinics are looking to improve their patient satisfaction using automated tools and reporting solutions.

    Background Patienttrak has been working with a prominent, multi-location practice in the greater metro atlanta area for the past three years and has helped them identify patient experience issues and improve patient satisfaction.

    Results using Patienttrak for the past three years has produced dramatic improvements in the number of positive reviews, online ratings and survey responses.

    Outstanding Patient satisfactiOn using Patient trak

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