Increase service desk efficiency with self service
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Transcript of Increase service desk efficiency with self service
…WHEN YOU WOULD RATHER BE SOLVING ACTUAL PROBLEMS AND
DECREASING THE NUMBER OF INCIDENTS RAISED IN THE FIRST PLACE.
PROBLEM MANAGEMENT
(n.) something that IT organizations around the world dream to do, but never do.
HOW CAN FRESHSERVICE HELP YOU DECREASE TIME SPENT ON INCIDENT MANAGEMENT WITH AN INCREASE IN CUSTOMER SATISFACTION?
AUTO-SUGGESTION OF KB ARTICLES EVEN AS THE USER IS TYPING OUT AN
INCIDENT IN THE SELF SERVICE PORTAL.
FRESHSERVICE SIMPLIFIES THINGS BY SUGGESTING THE SAME KB ARTICLES TO
THE SERVICE DESK AGENT WHO IS REPLYING TO THE INCIDENT.
FRESHSERVICE REALLY PUTS SELF SERVICE AND POWER IN OUR USERS HANDS TO
REQUEST WHAT THEY WANT AND AUTOMATE THE PROCESS COMPLETELY.“
Ben Greeno IT Manager
Judson University
SELFSERVICE.FRESHSERVICE.COM
DOWNLOAD OUR COMPLIMENTARY EBOOK ON SELF SERVICE FOR ITSM 101.
THANK US LATER.
selfservice.freshservice.com
SELFSERVICE.FRESHSERVICE.COM
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