Incidents - My Customers Incidents Mar 21, 2017 Incident...

Incident #27275

Incident #27212

Customer Item

Name Donald Fry Number Leinkauf_Network ConnectivityProblems

Email [email protected] Type Network Connectivity Problems

Phone 1495 Team Wiring

Mobile Identifier

Org. Unit LEINKAUF - 0430 Service Level

Room Item Status Available

Request Details

Open Date 03/09/17 13:27 Project

Assigned Tech Sheree Moore Wireless Problem No

Classification General Wired Problem Yes

Priority Medium

Workflow MCPSS_V_1

Status Open

Closure Code

Due Date 11/16/17 15:27

Subject Need 4 New Additional Permanent LAN Drops in Room 201 for Computer lab expansion from24 to 28

Description Need 4 New Additional Permanent LAN Drops in Room 201 for Computer lab expansion from24 to 28 Student PCs.

IDF-2-1005

Computers are in-place.

Last Public Note wiring complete

----- Initial Description -----

Need 4 New Additional Permanent LAN Drops in Room 201 for Computer lab expansion from24 to 28 Student PCs.

IDF-2-1005


Customer Item

Name Inez Thomas Number Leinkauf_SmartBoards

Email [email protected] Type SmartBoards

Phone 1495 Team ITS_SmartBoard_Technicians

Mobile Identifier

Incidents - My Customers Incidents Mar 21, 2017

Copyright © 2017 HEAT Software.

http://www.heatsoftware.com

Incident #27186



Request Details


Assigned Tech System User Smartboard SerialNumber

SB680-R2-867736

Classification General Projector SerialNumber

B012CD23A0319

Priority Medium Location / Room # 105 upper campus

Workflow MCPSS_V_2_SB

Status Closed

Closure Code Completed

Due Date 11/13/17 18:58

Subject SMARTBOARD NOT ORIENTING AND PENS DO NOT WORK.

Description SMARTBOARD NOT ORIENTING AND PENS DO NOT WORK. PENS WILL NOT LIGHT UP.

Last Public Note Closed Per TST, Don Fry.


SMARTBOARD NOT ORIENTING AND PENS DO NOT WORK. PENS WILL NOT LIGHT UP.

Customer Item

Name Kimberly Hardy Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-865426


B012BC0400

Priority Medium Location / Room # 319

Workflow MCPSS_SB_OOW

Status OOW




Incident #27029

Incident #26878

Closure Code

Due Date 11/13/17 12:41

Subject New smartboard screen

Description Little black dots all over the screen, very hard to see picture

Customer Item

Name Chandrykia Hall Number Leinkauf_SmartBoards



Mobile Identifier



Request Details


Assigned Tech Ray Pitre Smartboard SerialNumber

SB680WB-M2-C84819


B012CD23A0300



Status Closed


Due Date 10/25/17 11:19

Subject UF55 Smart Projector shutting off on its own.

Description UF55 Smart Projector shutting off on its own in room 103.Totally unusable.

Last Public Note Replaced defective SMART projector with ViewSonic projector, SN: U6W164601064.


UF55 Smart Projector shutting off on its own in room 103.Totally unusable.

Customer Item

Name Sharon Inge Number Leinkauf_SmartBoards






Incident #26829

Mobile Identifier



Request Details



000000000000


0000000000000



Status Closed


Due Date 10/17/17 02:22

Subject Speakers not working

Description Speakers on Smart Board are not working

Last Public Note Re-secured connections to main speaker.


Speakers on Smart Board are not working

Customer Item

Name Tracy Pritchard Number CNP

Email [email protected] Type Child Nutrition Program

Phone 43003 Team Help_Desk_Queue

Mobile Identifier



Request Details


Assigned Tech John Kennedy

Classification General

Priority Medium

Workflow MCPSS_V_1

Status Closed




Incident #26817

Incident #26815


Due Date 10/13/17 12:56

Subject keypad

Description The keypad not connecting

Last Public Note replaced keypad

Customer Item



Phone 1495 Team Wiring

Mobile Identifier



Request Details


Assigned Tech Sheree Moore Wireless Problem No

Classification General Wired Problem No

Priority Medium

Workflow MCPSS_V_1

Status Open

Closure Code

Due Date 10/12/17 17:49

Subject Need 4 New Additional Permanent LAN Drops in Room 202 for Computer lab expansion from24 to 28 PCs

Description Need 4 New Additional Permanent LAN Drops in Room 202 for Computer lab expansion from24 to 28 Student PCs.

IDF-2-1006


Last Public Note wiring complete

Customer Item

Name Donald Fry Number Leinkauf_Other

Email [email protected] Type Other

Phone 1495 Team Phones_DMS_Queue




Incident #26753

Mobile Identifier



Request Details


Assigned Tech System User


Priority Medium

Workflow MCPSS_V_1

Status Open

Closure Code

Due Date 10/12/17 17:04

Subject Please Wall-Mount 52" LCD Monitor in Principal's Conference Room

Description Please Wall-Mount existing Sharp LC-52D64U 52" LCD Monitor in Principal's ConferenceRoom.

Requires: Wall-Mount bracket and hardware for mounting on Cinder-block.

Available: power outlet nearby, 25' VGA cable, mini-to-mini audio cable.

Customer Item

Name Jimese Knight Number Leinkauf_Other


Phone 1495 Team Leinkauf_TST

Mobile Identifier



Request Details


Assigned Tech Donald Fry


Priority Medium

Workflow MCPSS_V_1

Status Closed





Incident #26696

Incident #26471

Due Date 10/10/17 14:53

Subject Classroom sink leak

Description Our classroom sink has a leak if you turn on one of the handles. The water leaks underneaththe sink onto the floor.

Last Public Note Please use the 'Maintenance Work Request Icon' on your desktop for non-electronic relatedissues.


Our classroom sink has a leak if you turn on one of the handles. The water leaks underneaththe sink onto the floor.

Customer Item

Name Kimberly Shaw Number Leinkauf_Desktops / Laptops

Email [email protected] Type Desktops / Laptops


Mobile Identifier



Request Details


Assigned Tech Donald Fry Serial Number LR0375X2

Classification General Model Number 20DAS07200

Priority Medium Location room 308

Workflow MCPSS_V_1 Computer Name lenovo thinkpad

Status Closed Click on HELP forinformation on your

computer

http://<ahref="http://help/tools/Show_Model_Number_Serial_Number.vbs">Help</a>


Due Date 10/06/17 13:32

Subject PC Volume

Description The sound on the computer is very slurred and seems to be going out!

Last Public Note Referred to Arey Jones by TST


The sound on the computer is very slurred and seems to be going out!




Incident #26337

Customer Item

Name Inez Thomas Number Leinkauf_Other



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 09/26/17 00:39

Subject I can not send documents to the printer from my laptop.

Description I can not send documents to the printer from my laptop. The printer continues to give me a printout with an error message.

Last Public Note Closed by TST


I can not send documents to the printer from my laptop. The printer continues to give me a printout with an error message.

Customer Item

Name Donald Fry Number Leinkauf_Email

Email [email protected] Type Email

Phone 1495 Team Email_Queue

Mobile Identifier



Request Details


Assigned Tech Lynn Lee




Incident #26335


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 09/15/17 19:14

Subject Please add staff to Leinkauf email groups

Description Please add staff to Leinkauf_Teachers email group:

Charles Singleterry115968csingleterry1Floating Elementary Music TeacherNot based at Leinkauf

Please add staff to Leinkauf_Staff email group:

Patricia Roser119160proserElementary School NurseBased at Leinkauf full-time

She replaces Laquella Garrett, 117887, lgarrett, who retired

Last Public Note Comleted!


Please add staff to Leinkauf_Teachers email group:

Charles Singleterry115968csingleterry1Floating Elementary Music TeacherNot based at Leinkauf

Please add staff to Leinkauf_Staff email group:

Patricia Roser119160proserElementary School NurseBased at Leinkauf full-time

She replaces Laquella Garrett, 117887, lgarrett, who retired

Customer Item

Name Inez Thomas Number Leinkauf_Network ConnectivityProblems



Mobile Identifier






Incident #26332

Request Details


Assigned Tech Donald Fry Wireless Problem Yes


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 09/15/17 17:32

Subject New Lenovo chromebook is not connecting to midevice

Description Lenovo chromebook is not connecting to midevice.

Last Public Note Closed. Needed 6 digit passcode.


Lenovo chromebook is not connecting to midevice.

Customer Item

Name Lea McCall Number Cisco Phones / Intercom /Voicemail

Email [email protected] Type Cisco Phones / Intercom /Voicemail


Mobile Identifier



Request Details


Assigned Tech Bryan Holloway Phone Extension 14406

Classification General Model Number 7942


Workflow MCPSS_V_1

Status Closed


Due Date 09/15/17 17:02

Subject It is reading configuring on the screen.




Incident #26220

Incident #26096

Description It is reading configuring on the screen. Mr. Fry rebooted and nothing happened. It is stillconfiguring.

Last Public Note rebooted phone from the switch.


It is reading configuring on the screen. Mr. Fry rebooted and nothing happened. It is stillconfiguring.

Customer Item

Name Carol Clark Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-688004


B012BE0900635



Status Closed


Due Date 09/12/17 17:12

Subject UF55 Smart projector blinking colorwheel

Description UF55 Smart projector blinking party lights in RM. 206, Mrs. Clark!!!Almost unusable, very distracting.

Last Public Note Replaced defective SMART projector with ViewSonic, SN: U6W164601067.


UF55 Smart projector blinking party lights in RM. 206, Mrs. Clark!!!Almost unusable, very distracting.

Customer Item

Name Quentina Pruitt Number Leinkauf_Desktops / Laptops





Incident #26095


Mobile 93276103 Identifier



Request Details


Assigned Tech Donald Fry Serial Number MJ00FRWB

Classification General Model Number 10AAS0JR00

Priority Medium Location Principals desk

Workflow MCPSS_V_1 Computer Name LEIN-T-PRIN14


computer



Due Date 08/22/17 19:30

Subject Please Setup Symantec on Principals PC

Description Please Setup Symantec on Principals PC. There is no antivirus software!

Windows [email protected]

Also, should the computer name be changed to indicate an Administrator PC? -A- instead of -T-?

Last Public Note Closed by TST.


Please Setup Symantec on Principals PC. There is no antivirus software!

Windows [email protected]

Also, should the computer name be changed to indicate an Administrator PC? -A- instead of -T-?

Customer Item

Name Quentina Pruitt Number Leinkauf_NextGen/LSA

Email [email protected] Type NextGen/LSA







Incident #26087


Request Details


Assigned Tech Joey Hoffman Computer Name LEIN-T-PRIN14

Classification General IP Address 1032112215

Priority Medium Click on HELP forinformation on your

computer

http://<ahref=http://help/tools/Show_Model_Number_Serial_Number.vbs>Help</a>

Workflow MCPSS_V_1

Status Closed


Due Date 08/22/17 19:22

Subject Please Setup NextGen on Principals PC

Description Please Setup NextGen on Principals PC

[email protected]

Last Public Note Computer has a Nextgen icon on the desktop. There is already a user account for the principalin nextgen. If they need the nextgen password reset please have them call 6410 ext. 6.


Please Setup NextGen on Principals PC

[email protected]

Customer Item




Mobile Identifier



Request Details






Incident #26085


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 08/22/17 13:26

Subject Move to Leinkauf_Teachers email group

Description Please Move these classroom paraprofessionals to the 'Leinkauf_Teachers' email group fromthe 'Leinkauf_Staff' email group so that they can get the appropriate email messages.

Britton, Felicia 107964Burroughs, Taunja 11765Carstarphen, Veronica 105652McSwain, Alexis 123150

Last Public Note Completed!


Please Move these classroom paraprofessionals to the 'Leinkauf_Teachers' email group fromthe 'Leinkauf_Staff' email group so that they can get the appropriate email messages.

Britton, Felicia 107964Burroughs, Taunja 11765Carstarphen, Veronica 105652McSwain, Alexis 123150

Customer Item

Name LeAnn Bosarge Number Leinkauf_Other



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 08/22/17 13:02




Incident #26018

Incident #25839

Subject Cisco Phone for Title One administrator

Description Please install a desk phone in room 104 for our new Title One administrator, Ms. Bosarge.

Last Public Note Closed by TST

Customer Item

Name Erica Abrams Number Leinkauf_Email



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 08/16/17 12:44

Subject Connect Registrar email

Description Please link Leinkauf/Registrar [email protected] and registrars_es to eabrams email.Erica Abrams, 112970, is our new registrar.



Please link Leinkauf/Registrar [email protected] and registrars_es to eabrams email.Erica Abrams, 112970, is our new registrar.

Customer Item

Name Erica Abrams Number Leinkauf_Other



Mobile Identifier





Incident #25730


Request Details




Priority High

Workflow MCPSS_V_1

Status Closed


Due Date 08/07/17 15:27

Subject New Registrar PC Setup

Description [email protected] (add to Registrar email group)

Please setup for new Registrar including:

Access to prior year registrar data.Registration Xerox DocuMate 3220 scanner.TruVision security camera display.

Last Public Note Contact INOW for prior year registrar data.Contact Xerox for scanner.Contact Security for camera display.

Customer Item

Name Victoria Tate Number Leinkauf_SmartBoards



Mobile Identifier



Request Details


Assigned Tech Gary McGilberry Smartboard SerialNumber

SB680-R2-687505


B012FK01Q0260





Incident #25724


Status Closed


Due Date 07/24/17 17:30

Subject Repeat Smart UF70 resolution problem from wo#25017

Description Repeat Smart UF70 resolution problem from wo#25017.

We do not have a remote control for this UF70 projector. Please send one in the mailbag.

The Smart projector is connected to a tiny-desktop set for 1024x768.

The UF70 projector repeatedly reverts to approximately 1024x256.

We can't get to the menu to correct the issue. The previous wo fix only lasted for one day.

Thanks again for your help.

Last Public Note Adjusted resolution settings on Tiny PC and set the display to detect correct resolution andapplied setting. Issue solved. Talked to TST Fry.

Customer Item

Name Renee Young Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-M2-006448


B012CK27E0711



Status Closed


Due Date 07/24/17 15:24

Subject Smart UF55 image is heavy with black dots.

Description Smart UF55 image is heavy with black dots in room 203. Almost unusable.

Last Public Note Replaced bad projector with ViewSonic S/N U6W163201043. Aligned and tested. Also




Incident #25722

Incident #25721

explained the operational changes to teacher.Solved touch issue with smart board, USB not connected to correct part of the controller.


Smart UF55 image is heavy with black dots in room 203. Almost unusable.

Customer Item

Name LeAnn Bosarge Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-688856


B012CD23A0273



Status Closed


Due Date 07/24/17 15:14

Subject Smart UF55 Color-wheel flashing then shutting down

Description Smart UF55 Color-wheel flashing then shutting down in room 104. Unusable.

Last Public Note Replaced bad projector with ViewSonic S/N U6W162001229. Aligned and tested. Alsoexplained to the teacher the difference with this projector.


Smart UF55 Color-wheel flashing then shutting down in room 104. Unusable.

Customer Item

Name LeAnn Bosarge Number Leinkauf_NextGen/LSA






Incident #25167

Mobile Identifier



Request Details


Assigned Tech John Kennedy Computer Name LEIN-T-NEXTGEN

Classification General IP Address 10.32


computer


Workflow MCPSS_V_1

Status Closed


Due Date 07/24/17 15:01

Subject Please add NextGen to reimaged computer

Description Please add/install NextGen to reimaged computer:

10.32.113.20LEIN-T-NEXTGEN44:37:E6:73:37:5D

lbosarge

Last Public Note pushed icon to public desktop


Please add/install NextGen to reimaged computer:

10.32.113.20LEIN-T-NEXTGEN44:37:E6:73:37:5D

lbosarge

Customer Item

Name Brittany Winston Number Leinkauf_SmartBoards



Mobile Identifier






Incident #25148

Request Details



3001562


0000000000000

Priority Medium Location / Room # Upper campus room # 208


Status Closed


Due Date 06/15/17 17:15

Subject Smarboard cable will not plug in to the laptop

Description The smartboard cable will not plug into the laptop, so that I may display the content from mylaptop. The cable will not stay in even with force. Also, I do not see where the smartboardserial number is located on the smartboard.

Last Public Note Troubleshot SMART connections; VGA cable was physically damaged; MCPSS will not replaceVGA cables out of their stock; TST of school must supply the replacement; We will do theinstallation of the cable once provided with cable.

Customer Item

Name Mallory Childers Number Leinkauf_Other



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 06/15/17 11:03

Subject Can't connect new tablets to internet connection

Description Hi Mr. Fry! I need some help connecting my new tablets to the internet. I do not see "mydevice"listed in the available network connections. Could you stop by sometime today or tomorrow andhelp me? Thank you so much!




Incident #25058

Incident #25017

Last Public Note Closed by TST.


Hi Mr. Fry! I need some help connecting my new tablets to the internet. I do not see "mydevice"listed in the available network connections. Could you stop by sometime today or tomorrow andhelp me? Thank you so much!

Customer Item

Name M Dawn Dardeau Number Leinkauf_Desktops / Laptops



Mobile Identifier



Request Details


Assigned Tech Donald Fry Serial Number na

Classification General Model Number na

Priority Medium Location na

Workflow MCPSS_V_1 Computer Name na


computer



Due Date 06/09/17 13:01

Subject Need mini laptops

Description May I have two mini laptops to replace the ones from last year that are broken? If not, I will takethe desktop that you have.

Last Public Note Yes, Please check out 2 replacement netbooks from the Media Center. Please return any otherequipment and parts that you are not using. Thanks again.


May I have two mini laptops to replace the ones from last year that are broken? If not, I will takethe desktop that you have.

Customer Item




Incident #25009

Name Victoria Tate Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-687505


B012FK01Q0260



Status Closed


Due Date 06/07/17 15:06

Subject UF70 not showing full image

Description UF70 not showing full image in room 202.

Last Public Note Troubleshot projector and SMART software; Installed SMART 14.3 software; Modified screenresolution; Modified Windows projector settings; Re-aligned projector; Tested touch recognitionand digital ink; Issue resolved.

Customer Item

Name Lededria Baker Number Leinkauf_Desktops / Laptops



Mobile Identifier



Request Details


Assigned Tech Donald Fry Serial Number V9-00K72M

Classification General Model Number ThinkPad E1922

Priority Medium Location Leinkauf 306




Incident #24975

Workflow MCPSS_V_1 Computer Name Lenovoe


computer



Due Date 06/07/17 12:19

Subject Trust relationship between this workstation and primary domain

Description Computer states the trust relationship between this workstation and primary domain failed.

Last Public Note It's now online for student use.


Computer states the trust relationship between this workstation and primary domain failed.

Customer Item

Name Lanadia Patrick Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



3001039


3001039

Priority Medium Location / Room # Leinkauf/318


Status Closed


Due Date 06/06/17 11:30

Subject Pens not working

Description Pens not working

Last Public Note Troubleshot projector settings on laptop; Restated laptop for Windows update; SMART softwareneeded to be updated; Tested digital ink; Issue resolved.





Incident #24972

Incident #24971

Pens not working

Customer Item

Name Lanadia Patrick Number Leinkauf_Desktops / Laptops



Mobile Identifier



Request Details


Assigned Tech Donald Fry Serial Number 40002792


Priority Medium Location Leinkauf

Workflow MCPSS_V_1 Computer Name Leveno


computer



Due Date 06/06/17 11:28

Subject No internet connection to student desktop.

Description No internet connection to student desktop.

Last Public Note It's now online for student use.


No internet connection to student desktop.

Customer Item




Mobile Identifier





Incident #24955


Request Details


Assigned Tech John Kennedy Wireless Problem Yes


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 06/06/17 11:13

Subject ICE Blocking MAC Addresses

Description ICE is Blocking MAC Addresses. Please unblock:

60 EB 69 E7 D4 D1

10 02 B5 63 E4 EE

10 02 B5 63 F9 61

10 02 B5 5B BC 5B

10 02 B5 65 51 08

Last Public Note Working after being removed from ise to get new profile

Customer Item

Name Shamika Bracy Number Leinkauf_Desktops / Laptops



Mobile Identifier



Request Details


Assigned Tech Donald Fry Serial Number 11s43n9467zvj3xy8asa52

Classification General Model Number 1s6075afumj04977

Priority Medium Location 310 lower campus

Workflow MCPSS_V_1 Computer Name Lenovo

Status Closed Click on HELP for http://<a




Incident #24931

information on yourcomputer

href="http://help/tools/Show_Model_Number_Serial_Number.vbs">Help</a>


Due Date 06/05/17 15:32

Subject Missing some parts to desktop

Description I am in need of some desktop parts.

Last Public Note Replaced parts. It's now online for student use.


I am in need of some desktop parts.

Customer Item

Name Donald Fry Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-865343


B012BG2600122



Status Closed


Due Date 06/05/17 10:27

Subject Smart UF55 Color-wheel Flashing Severely

Description Smart UF55 Color-wheel Flashing Severely in room 201. Unusable.

Last Public Note Close per TST


Smart UF55 Color-wheel Flashing Severely in room 201. Unusable.




Incident #24798

Incident #24771

Customer Item

Name Allison Boykin Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



3005545


B01CK27E0563



Status Closed


Due Date 05/29/17 15:40

Subject Screen going out (turning white)

Description The screen is getting white dots all over it. It started in the lower left corner.

Last Public Note Troubleshot projector; Replaced defective SMART projector w/ ViewSonic projector; Alignprojector and secure projector; Perform cable management; Document SN; Tested video outputand touch recognition; Issue resolved.GOOD SN: U6W162001221


The screen is getting white dots all over it. It started in the lower left corner.

Customer Item

Name Leinkauf Bookkeeper Number Leinkauf_Other



Mobile Identifier






Incident #24712

Request Details


Assigned Tech Bryan Holloway


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/26/17 16:23

Subject Cisco IP Phone 7942

Description Cisco IP Phone 7942 ext #43036 restarts every 8 minutes. 'Device in Home Location'

Located in Leinkauf Front Office copy room.

Thanks again.

Last Public Note changed network port and replaced the phone


Cisco IP Phone 7942 ext #43036 restarts every 8 minutes. 'Device in Home Location'

Located in Leinkauf Front Office copy room.

Thanks again.

Customer Item

Name Donald Fry Number New User / Transfer

Email [email protected] Type New User / Transfer


Mobile Identifier



Request Details


Assigned Tech Lynn Lee Full Name Don Fry

Classification General New Location Leinkauf

Priority Medium Position Media Specialist

Workflow MCPSS_V_1 Employee ID # / Last4 of SSN

114813

Status Closed Last Location same





Incident #24707

Due Date 05/25/17 09:02

Subject edit groups

Description Please tweak email groups to:

Add me back to MediaSpecialists_es

Remove me from NextGenUsers

Thanks again,

Don Fry



Please tweak email groups to:

Add me back to MediaSpecialists_es

Remove me from NextGenUsers

Thanks again,

Don Fry

Customer Item

Name LaChandra Lett Number Leinkauf_Desktops / Laptops



Mobile Identifier



Request Details




Priority Medium Location 311

Workflow MCPSS_V_1 Computer Name LEIN-S-


computer



Due Date 05/24/17 18:09




Incident #24632

Subject Student netbook network access

Description My Student netbook network access is gone.

Last Public Note MAC addresses submitted in bulk to Help Desk under Incident # 24971.Closing this work-order to avoid duplication.

Customer Item

Name Donald Fry Number Leinkauf_NextGen/LSA



Mobile Identifier



Request Details


Assigned Tech Neal Sizemore Computer Name LEIN-A-BOOK

Classification General IP Address 10.32


computer


Workflow MCPSS_V_1

Status Closed


Due Date 05/22/17 16:06

Subject Aesop and Kronos at Leinkauf

Description The following list are Leinkauf staff members missing in Aesop and Kronos. Please align withLeinkauf.

1. Bowan, Frinzetta2. Hatcher, Ashley3. Duffell, Nina4. Phinney, Lori5. McSwain, Alexis (Sub)6. Young, Renee7. Bracy, Shamika8. Knight, Jimese9. George, Brandon10. Hall, Chandrykia11. Larkin, Metra12. Lett, LaChandra13. Fry, Don14. Johnson, Brittany (CNP)

Thank You,




Incident #24556

Ms. Dawkins, LSA, 0430

Last Public Note We have no record of Bowan, Frinzetta in Active Directory or NextGen. Please provideemployee ID and position in order to have her account created.

Moved Hatcher, Ashley to Leinkauf. No previous transfer request found.

Moved Larkin, Metra to Leinkauf. No previous transfer request found.

We do not provide network/email accounts for CNP assistants, Johnson, Brittany.

All others are already in Leinkauf groups.

Any Aesop or Kronos issues will have to be addressed by Theda Rhodes at 221-4595 [email protected].


The following list are Leinkauf staff members missing in Aesop and Kronos. Please align withLeinkauf.

1. Bowan, Frinzetta2. Hatcher, Ashley3. Duffell, Nina4. Phinney, Lori5. McSwain, Alexis (Sub)6. Young, Renee7. Bracy, Shamika8. Knight, Jimese9. George, Brandon10. Hall, Chandrykia11. Larkin, Metra12. Lett, LaChandra13. Fry, Don14. Johnson, Brittany (CNP)

Thank You,

Ms. Dawkins, LSA, 0430

Customer Item

Name Miranda Scorver Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-M2-019423




Incident #24548


B012DA24J0290



Status Closed


Due Date 05/18/17 10:17

Subject UF65 Smart Projector has black dots blocking the image

Description UF65 Smart Projector has black dots blocking the image. There are a lot of small black spotson the screen. It is becoming hard to read the board.

Last Public Note Troubleshot projector; Replaced defective SMART projector w/ ViewSonic projector; Alignprojector and secure projector; Perform cable management; Document SN; Tested video outputand touch recognition; Issue resolved.GOOD SN: U6W162001220


UF65 Smart Projector has black dots blocking the image. There are a lot of small black spotson the screen. It is becoming hard to read the board.

Customer Item




Mobile Identifier



Request Details





Workflow MCPSS_V_1 Computer Name 5


computer



Due Date 05/17/17 17:21

Subject Student desktop will not log on

Description My student desktop will not log on. I haven't been able to log on or connect since last schoolyear.




Incident #24547

Incident #24546

Last Public Note Connected LAN cable to live jack and then Preventive maintenance on tiny PC.


My student desktop will not log on. I haven't been able to log on or connect since last schoolyear.

Customer Item

Name Lanadia Patrick Number Leinkauf_Other



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/17/17 17:20

Subject Kindle Internet Connection (Wfi)

Description Will you set my Kindle up with internet connection? Thanks.

Last Public Note It's now on miDevice.


Will you set my Kindle up with internet connection? Thanks.

Customer Item




Mobile Identifier




Incident #24545



Request Details





Workflow MCPSS_V_1 Computer Name Patrick


computer



Due Date 05/17/17 17:16

Subject Please make admin on laptop so that I may install my printer

Description Please make admin on laptop so that I may install my printer

Last Public Note Preventive maintenance on laptop and verified install capability.


Please make admin on laptop so that I may install my printer

Customer Item

Name Lanadia Patrick Number Leinkauf_SmartBoards



Mobile Identifier



Request Details


Assigned Tech Donald Fry Smartboard SerialNumber

5


5






Incident #24491

Status Closed


Due Date 05/17/17 17:14

Subject SmartBoard Pens Not Working

Description SmartBoard Pens Not Working

Last Public Note Reconnected USB interconnect.


SmartBoard Pens Not Working

Customer Item




Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/12/17 19:00

Subject Please remove these Teachers from Leinkauf

Description Please remove these Teachers from Leinkauf:

Ferrill, Lauretta 121357 lferrillHarris, Rosilyn 121046 rharrisJordan, Amanda 119820 ajordan1Phillips, Ashley 120204 anphillips

Status' unknown, sorry.

Thanks again!



Please remove these Teachers from Leinkauf:




Incident #24482

Ferrill, Lauretta 121357 lferrillHarris, Rosilyn 121046 rharrisJordan, Amanda 119820 ajordan1Phillips, Ashley 120204 anphillips

Status' unknown, sorry.

Thanks again!

Customer Item

Name Pamela Phillips Number Maryvale_SmartBoards



Mobile Identifier

Org. Unit MARYVALE - 0470 Service Level


Request Details



B012EJ30GO116


01100102NA



Status Closed


Due Date 05/12/17 13:03

Subject

Description Tap It 01100102NA

Tap It will not work on SmartBoard

Last Public Note Troubleshot SMART TapIt TV; Installed TapIt product drivers; Calibrated TV; Re-installed USBdrivers; Modified desktop display settings; Tested video output and touch recognition; Issueresolved.


Tap It 01100102NA

Tap It will not work on SmartBoard




Incident #24481

Incident #24479

Customer Item




Mobile Identifier



Request Details



B102EJ28GO221


01100 NA



Status Closed


Due Date 05/12/17 12:57

Subject

Description Touch is down and can't show pictures

Last Public Note Troubleshot SMART software; Installed SMART product drivers; Reset SMART Controller;Tested touch recognition and digital ink; Issue resolved.


Touch is down and can't show pictures

Customer Item




Mobile Identifier






Incident #24476

Request Details



B012EJ3OGO159


SB680-R2-A95



Status Closed


Due Date 05/12/17 12:53

Subject

Description SmartBoard Speakers not working - only sounds is coming from computer speakers

Last Public Note Troubleshot SMART setup; No SMART speakers were on this setup; Teacher thought speakerswere in the UF75 model projector; There are no speakers installed in this projector; Notifiedteacher to contact TST to ask about speaker install; No issue.


SmartBoard Speakers not working - only sounds is coming from computer speakers

Customer Item




Mobile Identifier



Request Details



B102EK28GO


SB680-R2-867046



Status Closed





Incident #24475

Due Date 05/12/17 12:49

Subject

Description Touch function not working

Last Public Note Troubleshot SMART software; Modified Google Chrome's "flags" settings to allow touchrecognition within web browser; Re-aligned projector; Orientated SMART Board; Tested touchrecognition and digital ink; Issue resolved.


Touch function not working

Customer Item




Mobile Identifier



Request Details



B012EJ30GO115


SB680R2A95339



Status Closed


Due Date 05/12/17 12:45

Subject

Description Unable to use pens with SmartBoard

Last Public Note Troubleshot desktop software; Modified Microsoft Word settings to remove SMART Ink Pluginto allow SMART Ink software directly on desktop to take presedence; Tested digital ink; Issueresolved.


Unable to use pens with SmartBoard




Incident #24474

Incident #24462

Customer Item




Mobile Identifier



Request Details



B102EK28GO218


SB680-R2-823335



Status Closed


Due Date 05/12/17 12:38

Subject

Description SmartBoard is missing a piece from the end that is need to connect to compurtar.

Last Public Note UF75 lamp cover replaced.

Customer Item




Mobile Identifier



Request Details







Incident #24456

Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/11/17 19:07

Subject Please add this new Long-Term SubTeacher to Leinkauf

Description Please add this new Long-Term SubTeacher to Leinkauf.

Alexis McSwain as a SPED teacher.Emp# 123150

Thanks again,Don Fry

Last Public Note Alexis McSwain info: amcswain / Password1Will have to change password at first login.Expires 10/31/16


Please add this new Long-Term SubTeacher to Leinkauf.

Alexis McSwain as a SPED teacher.Emp# 123150

Thanks again,Don Fry

Customer Item

Name Kimberly Shaw Number Leinkauf_Email



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/11/17 16:08




Incident #24422

Subject Please change my username and email

Description HR has my SSN card on file. Emp ID# 111640 old name: KIMBERLY ROCHELLE BOYKINnew name: KIMBERLY ROCHELLE SHAW

CAN I GET [email protected] AS MY NEW EMAIL????

Last Public Note New ID: kshaw1 / same password


HR has my SSN card on file. Emp ID# 111640 old name: KIMBERLY ROCHELLE BOYKINnew name: KIMBERLY ROCHELLE SHAW

CAN I GET [email protected] AS MY NEW EMAIL????

Customer Item

Name Sharon Inge Number Leinkauf_Email



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/11/17 09:42

Subject Update Outlook

Description Good Morning,

My Outlook email needs to be updated. I can't communicate with my grade level during groupconversations or to upload resources.

Thanks!

Mrs. Inge2nd Grade

Room 320

Last Public Note Installed Office 2016.




Incident #24298

Incident #24098


Good Morning,

My Outlook email needs to be updated. I can't communicate with my grade level during groupconversations or to upload resources.

Thanks!

Mrs. Inge2nd Grade

Room 320

Customer Item




Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/08/17 13:23

Subject Touch screen on point of sale keeps getting stuck

Description Touch screen on point of sale keeps getting stuck

Customer Item

Name Kim Taylor Number Leinkauf_Email



Mobile Identifier




Incident #23987



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 05/02/17 14:12

Subject Please change my username and email

Description My current username is [email protected] # 107365Old name at HR was Kim Dixon.New name at HR is Kim Taylor. HR has new SSN card on file.So I guess my username could be: [email protected]

Last Public Note New ID: ktaylor1 / same password


My current username is [email protected] # 107365Old name at HR was Kim Dixon.New name at HR is Kim Taylor. HR has new SSN card on file.So I guess my username could be: [email protected]

Customer Item

Name Pamela Phillips Number New User / Transfer



Mobile Identifier



Request Details


Assigned Tech Lynn Lee Full Name Stephanie E. Cazalas

Classification General New Location Maryvale




Incident #23986

Priority Medium Position ABLE teacher


120625

Status Closed Last Location CLC


Due Date 04/28/17 13:49

Subject

Description Ms. Cazalas is assigned to Maryvale with the ABLE program.

Last Public Note Moved to Maryvale in AD


Ms. Cazalas is assigned to Maryvale with the ABLE program.

Customer Item




Mobile Identifier



Request Details


Assigned Tech Lynn Lee Full Name Dorothy K. Tullis




118731



Due Date 04/28/17 13:47

Subject

Description Ms. Tullis was assigned to Maryvale with ABLE program.

Last Public Note Moved to Maryvale


Ms. Tullis was assigned to Maryvale with ABLE program.




Incident #23985

Incident #23984

Customer Item




Mobile Identifier



Request Details


Assigned Tech Lynn Lee Full Name Alice L. Gunnerson




119612



Due Date 04/28/17 13:46

Subject

Description Ms. Gunnerson has been assigned to Maryvale with the ABLE program.

Last Public Note Moved to Maryvale


Ms. Gunnerson has been assigned to Maryvale with the ABLE program.

Customer Item




Mobile Identifier



Request Details




Incident #23663


Assigned Tech Neal Sizemore Full Name Amir G. English

Classification General New Location Maryvale Elementary

Priority Medium Position Nurse


111871

Status Closed Last Location Health Services


Due Date 04/28/17 13:44

Subject

Description Mr. English has been assigned to Maryvale for the 2016/2017 school year.

Last Public Note added [email protected] to Maryvale_teachers.


Mr. English has been assigned to Maryvale for the 2016/2017 school year.

Customer Item

Name Shamika Bracy Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-865430


B012CC30A0233



Status Closed


Due Date 04/21/17 18:51

Subject UF55 Smart Projector

Description UF55 Smart Projector connection intermittent. Vertical Pinstripes in image.

Last Public Note Troubleshot projector; Replaced defective SMART projector w/ ViewSonic projector; Alignprojector and secure projector; Perform cable management; Document SN; Issue resolved.




Incident #23644

BAD SN: B012CC30A0233GOOD SN: U6W161501234


UF55 Smart Projector connection intermittent. Vertical Pinstripes in image.

Customer Item

Name Lea McCall Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-R2-687503


B012DA24J0295



Status Closed


Due Date 04/21/17 15:28


Description UF65 Smart Projector repeatedly overheats and shuts down within minutes. Unusable.

Ms. McCall room 106

Last Public Note Troubleshot projector; Replaced defective SMART projector w/ ViewSonic projector; Alignprojector and secure projector; Had to remove SMART Board to unscrew metal plates that usedto hold a white board in place; Removed existing UF55 ECP harness cable; Secured SMARTbaord; Perform cable management; Document SN; Issue resolved.BAD SN: B012DA24J0295GOOD SN: U6W161501187


UF65 Smart Projector repeatedly overheats and shuts down within minutes. Unusable.

Ms. McCall room 106




Incident #23615

Incident #23550

Customer Item

Name Sharon Inge Number Leinkauf_SmartBoards



Mobile Identifier



Request Details



SB680-M2-019218


B012DA24J0291



Status Closed


Due Date 04/21/17 12:52

Subject SmartBoard pen tray is not lighting up

Description Smart Board pen tray is not lighting up and Can't use Smart board pens.

USB connection to computer is not working.

Last Public Note Troubleshot SMART connections; Re-routed SMART usb to run from SMART Controller tolaptop; Installed SMART product drivers; Performed cable management; Tested touchrecognition and digital ink; Issue resolved.


Smart Board pen tray is not lighting up and Can't use Smart board pens.

USB connection to computer is not working.

Customer Item

Name Donald Fry Number Leinkauf_SmartBoards



Mobile Identifier






Incident #23473

Request Details



SB680-M2-006447


B012CK27E0587

Priority Medium Location / Room # Media Center


Status Closed


Due Date 04/20/17 16:07


Description UF55 Smart Projector failing/unusable in Leinkauf Media Center.

SN: B012CK27E0587

Last Public Note Troubleshot projector; Replaced UF65 lamp; Reset lamp hours to 0; Tested video output; Re-aligned projector; Issue resolved.


UF55 Smart Projector failing/unusable in Leinkauf Media Center.

SN: B012CK27E0587

Customer Item

Name Pamela Phillips Number Maryvale_Email



Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1




Incident #23180

Status Closed


Due Date 04/20/17 11:18

Subject A new teacher user id & password

Description Kaylon Turner new hire as a Speech Teacher

Last Public Note Kaylon Turner info: kturner1 / Password1


Kaylon Turner new hire as a Speech Teacher

Customer Item

Name Quentina Pruitt Number Leinkauf_Email






Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/17/17 00:02

Subject Please add this new Teacher to Leinkauf

Description Please add this new Teacher to Leinkauf

Ashley M. Hatcher,Last four: 0704Board date 7-26-2016

Last Public Note Ashley Hatcher info: ahatcher / Password1Will have to change password at first login.


Please add this new Teacher to Leinkauf

Ashley M. Hatcher,Last four: 0704Board date 7-26-2016




Incident #23179

Incident #23109

Customer Item







Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/16/17 23:55

Subject Please add this new Teacher to Leinkauf

Description Please add this new Teacher to Leinkauf

Lori C. PhinneyLast four: 7088Board date: 26 July 2016

Last Public Note Lori Phinney info: lphinney / Password1Will have to change password at first login


Please add this new Teacher to Leinkauf

Lori C. PhinneyLast four: 7088Board date: 26 July 2016

Customer Item










Incident #23108

Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/13/17 14:57

Subject Please Transfer Teacher from MCTS to Leinkauf

Description Please Transfer Teacher from MCTS to Leinkauf:

LaChandra L. Lett118987last four 9057

Board date 7/25/2016

Last Public Note Moved to Leinkauf


Please Transfer Teacher from MCTS to Leinkauf:

LaChandra L. Lett118987last four 9057

Board date 7/25/2016

Customer Item







Request Details







Incident #23078

Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/13/17 14:48

Subject Please Transfer Teacher from MCTS to Leinkauf

Description Please Transfer Teacher from MCTS to Leinkauf:

Chandrykia M. Hall119469last four 0465chall2

Board date 8/4/2016

Last Public Note Moved to Leinkauf


Please Transfer Teacher from MCTS to Leinkauf:

Chandrykia M. Hall119469last four 0465chall2

Board date 8/4/2016

Customer Item







Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/12/17 12:42




Incident #23077

Subject Please add new teacher to Leinkauf email group

Description Please add new teacher to Leinkauf email group:

Frinzetta M. Bomanlast four 9732Board date 8/4/2016

Last Public Note Frinzetta Boman info: fboman / Password1


Please add new teacher to Leinkauf email group:

Frinzetta M. Bomanlast four 9732Board date 8/4/2016

Customer Item







Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/12/17 12:34

Subject Please add rehired teacher to Leinkauf email group

Description Please add rehired teacher to Leinkauf email group:

Nina J. Duffell as Leinkauf Media Specialist109202njduffelllast four 2805

(was at Saraland for last 8 years)



Please add rehired teacher to Leinkauf email group:




Incident #23053

Incident #23035

Nina J. Duffell as Leinkauf Media Specialist109202njduffelllast four 2805

(was at Saraland for last 8 years)

Customer Item

Name Tracy Pritchard Number Cisco Phones / Intercom /Voicemail

Email [email protected] Type Cisco Phones / Intercom /Voicemail


Mobile Identifier



Request Details


Assigned Tech Carrie Rozycke Phone Extension 73003

Classification General Model Number ?

Priority Medium Location / Room # CNP

Workflow MCPSS_V_1

Status Closed


Due Date 04/11/17 16:22

Subject ATA for fax machine

Description CNP office was repainted and equipment had been removed and replaced. Need fax machinehooked back up.

Last Public Note No school should have a fax machine running on an ATA. All faxing is now done via email andmulti functional devices (copiers). Email groups for school are set up for receiving faxes.

Customer Item

Name Penny Lett Number Leinkauf_Email



Mobile Identifier

Org. Unit MORNINGSIDE - 0510 Service Level




Incident #22738


Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 04/11/17 13:35

Subject Transfer Teacher from Leinkauf

Description Transfer Teacher from Leinkauf to Morningside Penny Lett

Last Public Note Moved to Morningside


Transfer Teacher from Leinkauf to Morningside Penny Lett

Customer Item




Mobile Identifier



Request Details




Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 02/01/17 10:42




Incident #22555

Incident #22475

Subject memory stick

Description I need a memory stick.

Customer Item

Name Angela Salter Number Leinkauf_Other



Mobile Identifier

Org. Unit JUST4 - 0735 Service Level


Request Details


Assigned Tech Angela Salter


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 01/11/17 13:20

Subject Request for a heartbeat for all computers at Leinkauf.

Description Ms. Pam Phillips requests a heartbeat of all computers at Leinkauf in order to determine theirlocations so that she may work on tech inventory.

Last Public Note sent inventory to TST_LEINKAUF


Ms. Pam Phillips requests a heartbeat of all computers at Leinkauf in order to determine theirlocations so that she may work on tech inventory.

Customer Item

Name Angela Salter Number Digital Media Signage

Email [email protected] Type Digital Media Signage


Mobile Identifier






Incident #22445

Request Details


Assigned Tech Bryan Holloway Location Leinkauf Elementary Office


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 01/04/17 15:19

Subject Beginning Tuesday, April 26th, the office DMS has to feed. The message on the screen is "NoSignal".

Description The screen does not have a signal.

Last Public Note reset the DMP


The screen does not have a signal.

Customer Item

Name Leinkauf Bookkeeper Number Kronos

Email [email protected] Type Kronos / Subfinder

Phone 1495 Team KRONOS

Mobile Identifier



Request Details


Assigned Tech Shawn Todd Location School

Classification General Kronos Problem Yes

Priority Medium Subfinder Problem No

Workflow MCPSS_V_1 Employee ID# or last4 of SSN

0000

Status Closed Link to KronosProcedures/Tutorials

http://<ahref="http://www.mcpss.com/?PN=DocumentUploads&L=3&DivisionID=4358&DepartmentID=4387&SubDepartmentID=1997&LMID=183506&ClientModuleID=4057&TabNo=2" target="_blank">Kronos




Incident #22017

Procedures/Tutorials</a>


Due Date 01/03/17 08:16

Subject Kronos Clock Not Allowing Employee Punches

Description The Kronos Clock is not allowing employees to enter in or out punches. The Kronos Clock isstuck on 8:34am and not allowing any punches.

Last Public Note 4/26/16 James McKinnis from IT restarted Kronos Clock. SNT


The Kronos Clock is not allowing employees to enter in or out punches. The Kronos Clock isstuck on 8:34am and not allowing any punches.

Customer Item



Phone 43003 Team Aspire Team 1 JM/JH

Mobile Identifier



Request Details


Assigned Tech Joey Hoffman


Priority Medium

Workflow MCPSS_V_1

Status Closed


Due Date 11/22/16 08:17

Subject pos will not start up right

Description When you turn on point of sale in the morning you have to get keyboard out and push F1 tostart up.

Last Public Note Changed BIOS setup to not require waiting for F1 if an error occurs on bootup. Installed awindows update item on the other POS.


When you turn on point of sale in the morning you have to get keyboard out and push F1 tostart up.




Incident #21908

Incident #21907

Customer Item

Name Angela Salter Number Leinkauf_Desktops / Laptops



Mobile Identifier



Request Details


Assigned Tech John Kennedy Serial Number MJ01Q830

Classification General Model Number 10AAS0JR00

Priority Medium Location Room 318

Workflow MCPSS_V_1 Computer Name LEIN-S-R318.mcpss.local


computer



Due Date 11/14/16 10:43

Subject Only administrators can log in to computer.

Description Light next to network connection on computer does not turn on. Teacher logins do not work,only administrator logins.

Last Public Note closed per TST


Light next to network connection on computer does not turn on. Teacher logins do not work,only administrator logins.

Customer Item

Name Angela Salter Number Leinkauf_SmartBoards



Mobile Identifier






Incident #21906

Request Details



SB680-R2-865425


B012CD23A0318

Priority Medium Location / Room # Room 308 - Salter


Status Closed


Due Date 11/14/16 10:40

Subject Smart Board display is very dark

Description Projected image is very dark on Smart Board even with room lights off.

Last Public Note Replaced bulb. Working fine now.


Projected image is very dark on Smart Board even with room lights off.

Customer Item




Mobile Identifier



Request Details



SB680-R2-688850


B012BE0900642

Priority Medium Location / Room # Room 318 - Patrick


Status Closed


Due Date 11/14/16 10:38

Subject Smart Board covered in white dots




Incident #21885

Incident #21874

Description Smart board projector is U55 model and is covered in white dots.

Last Public Note Replaced projector New Serial U6W160101102 Old Serial B012BE0900642


Smart board projector is U55 model and is covered in white dots.

Customer Item




Mobile Identifier



Request Details



SB680-R2-688840


B012CC14A0401

Priority Medium Location / Room # Room 306 - LaDuna


Status Closed


Due Date 11/11/16 11:55

Subject Fan failure

Description Projector will not project image, appears to be fan failure.

Last Public Note Replaced projector Old Serial B012CC14A0401 New Serial U6W154401073


Projector will not project image, appears to be fan failure.

Customer Item




Mobile Identifier






Request Details



SB680-R2-688840


B012CC14A0401

Priority Medium Location / Room # Room 306 - LaDuna


Status Closed


Due Date 11/11/16 10:14

Subject Bulb has burned out

Description Projector bulb has burned out. Replacement bulbs are onsite in the media center.

Last Public Note Duplicate Work Order for 21885. Projector was replaced under that ticket.


Projector bulb has burned out. Replacement bulbs are onsite in the media center.




Incidents - My Customers Incidents Mar 21, 2017 Incident...

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