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INCIDENT MANAGEMENT

1. PLANNING PROJECT RISK REGISTER The Project Risk Register (OHS and/or Environmental), developed by the Project Manager and

SHE Manager at the start of the project and updated at regular intervals, provides project-specific information, risks and control measures relating to this topic.

The Risk Register must be reviewed by the site team to:

• Identify potential incidents that may occur on the project. (e.g. nature of work to be completed).

• Identify emergency management requirements for the project (e.g. first aid, FFE, spill containment requirements, fauna / flora management requirements)

• Review the proposed risk management controls to be implemented by ADCO and subcontractors.

Refer to Procedure: Performance Management for additional information.

EMERGENCY MANAGEMENT RESOURCES

An assessment of the emergency management requirements for a project (i.e. First Aid personnel, First Aid kits, Fire Extinguishers, Spill Kits, notification systems, etc.) must be made prior to / at commencement the project by the Project Manager and the SHE Manager.

Refer to Procedure: Emergency Management for additional information.

PERSONNEL COMPETENCY - ADCO

ADCO personnel involved in incident management must:

• Reporting: Have completed internal training in this Procedure.

• First Aid: Be qualified to provide First Aid etc. Refer to Procedure: Emergency Management for additional information.

Evidence of completion must be included in the SHE Training Register.

Refer to Procedure: Performance Management for additional information.

2. ACTIVITY MANAGEMENT

SITE INDUCTION The Site Manager and/or S&E Adviser must ensure that information on incident notification / management is included in the Site Induction PowerPoint.

(e.g. On site workers (subcontractors and ADCO personnel) are required to immediately report any incident in which they were involved, whether as a participant or as a witness, to the Site Manager or S&E Adviser.)

INCIDENT NOTIFICATION The Site Manager and/or S&E Adviser are responsible for reporting on incidents that occur on their project site.

INCIDENT MANAGEMENT Refer to the Flow Charts and supporting information.

PROCEDURE

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1. INCIDENT MANAGEMENT FLOW CHART

Commence completion of an Incident Report. (Incident Reports are located on the ADCO Data Portal. Refer to the User Guide – Incident Reports for instructions.

Update Add to / update the Incident Report.

Collate Collate supporting documentation. Record

Complete

INCIDENT

Notify: Project Manager, SHE Manager, Construction Manager, State Manager

Notify: (if required) Regulatory Authority

Notify: (if required) Rehabilitation provider - ADCO personnel only

Notify: (if required) Counsellors (Critical Incidents only)

e.g. Attend incident area, isolate incident area, switch off services/ plant (if required), and identify need for support services / other services.

Manage

Review incident / incident area, identify impact, take photos, and identify participants. Investigate

Correct

Notify

Close

Identify and implement corrective / preventive action

Treatment

Close out Incident Report.

Review Review corrective / preventative action for compliance.

Submit Submit the completed Incident Report.

Monitor

e.g. treat injured person, clean up spill area

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2. INJURY MANAGEMENT FLOW CHART

Complete an Incident Report (ADCO Data Portal).

Notify (as required) Construction Manager (CM) and State Manager (SMgr)

ADCO personnel only: (as required) SHE Manager - contact

rehabilitation provider.

Manage return to work with rehabilitation provider.

MINOR

On site treatment.

MAJOR

External treatment.

Treatment by First Aid Officer. Medical Centre

assessment and treatment required?

Ambulance / other emergency services

required?

1. Provide First Aid. 2. Arrange transfer to

external medical facility.

1. Contact emergency services (000).

2. Stabilise casualty (e.g. limited First Aid)

Enter information and treatment into Register – First Aid

Treatment.

ASSESS the injury

Notify Project Manager (PM) and SHE Manager (SHEM)

(CM / SHEM / SMgr) only Determine if regulatory notification is required.

If YES, notify Regulator.

NOTE: Refer Page 6 for notification information

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INCIDENT DESCRIPTORS OHS GENERAL ENVIRONMENTAL

Any injury to a person which requires some form of medical treatment.

Any form of service disruption (e.g. gas, water. electricity).

Substances leakage (e.g. oil spill)

Contamination, unexpected find or exposure (asbestos, ASS, lead, etc.), sediment leakage.

INCIDENT CLASSES OHS

MINOR MAJOR

On-site first aid treatment ONLY (e.g.):

• minor cuts

• minor burn

• eye washout

• insect bite (non-allergic reaction)

Offsite medical treatment (e.g.):

• cuts/abrasions requiring medical attention by a Doctor at a Medical Centre / Hospital

• major blood loss from trauma * (any type) #

• limb breaks and dislocations *#

• burns (* 2nd and 3rd degree) #

• electric shock * (any type) #

• chest pains / concussions*

• fitting (* diabetic / epilepsy)

• concussions / any loss of consciousness*

• any form of heat stress

• anaphylactic reaction - bites (snake / insect), food allergy, medicine allergy*

• substance exposure#

GENERAL / ENVIRONMENT

MINOR MAJOR

On-site management ONLY (e.g.):

• Small spills (<25 litres) which can be cleaned up using a spill kit.

• Sediment on the road which can be cleaned up using a broom or road sweeper.

Specialist assistance (e.g.):

• Major spills (>25 litres) which require specific cleaning methods.

• Gas leaks from a live gas line and which is a threat to surrounding properties.

• Fire (flora, building, substances).

NOTIFIABLE INCIDENTS # OHS / GENERAL / ENVIRONMENT

• Any event where a person is hospitalised due to an incident on site.

• Any event involving structural collapse (e.g. formwork, scaffold, concrete panels).

• Any event involving contact with electricity (e.g. shock, contact with power lines).

• Any event where Plant is involved in an injury or structural impact.

• Any event resulting in the death of persons.

• Any event which has a detrimental environmental impact. (e.g. gas leaks from in-ground gas line, river/stormwater contamination from major silt run off, etc.)

Persons who have sustained these injuries marked with an * MUST:

• NOT be transported off site in a private vehicle. They must be transported by emergency services. • NOT leave the site without first being assessed by emergency services.

*Incidents which automatically require emergency services (e.g. ambulance).

# Incidents which must be notified to a Regulatory Authority.

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MANAGE OHS / GENERAL / ENVIRONMENT

MINOR MAJOR

No formal review of incident area required. 1. Attend* the incident scene and assess what actions are required (e.g. medical treatment / emergency services, services isolation, etc.).

2. Evacuate the area or the site.

3. Isolate the incident area.

4. Arrange for first aid to be provided.

5. Contact emergency services.

6. Isolate / shut down Plant or services.

7. If required – allocate site personnel to assist emergency services.

* Any or all of: Site Manager / S&E Adviser / Project Manager, SHE Manager / Construction Manager / State Manager

TREATMENT OHS

MINOR MAJOR

Provide First Aid treatment (i.e. on site First Aid).

TREATMENT AT A MEDICAL CENTRE

TREATMENT BY PARAMEDIC * INCIDENTS

1. First Aider to provide First Aid treatment.

2. Site Manager / First Aider in conjunction with the persons’ supervisor to arrange for transfer to a medical facility for treatment

NOTE: The injured person’s supervisor is responsible for transport to the medical facility.

1. Site Manager / First Aider to contact emergency services.

2. First Aider to provide First Aid to stabilise injured person until emergency services arrive and take over treatment.

GENERAL / ENVIRONMENT

MINOR MAJOR

Clean up incident area using on site resources such as a Spill Kit, broom, road sweeper, etc.

Refer to Procedure: Environmental Management for additional information.

SITE MANAGER / S&E ADVISER

SHE MANAGER with PROJECT MANAGER

• Review the SDS for

the product to identify treatment requirements and action if safe to do so.

• If required, await instruction from emergency services and/or regulatory authorities for action to be taken.

• Where required, contact specialised consultants to assist / assess the situation (e.g. environmental engineers

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NOTIFY OHS / GENERAL / ENVIRONMENT

MINOR MAJOR

No management notification required. Initial notification by phone or email within 1 hour of event as follows:

BY TO

S&E Adviser / Site Manager /Project Manager

S&E Adviser / Site Manager / SHE Manager / Project Manager

SHE Manager Construction Manager

State Manager

Construction Manager State Manager (if required)

Managing Director (if required)

SHE Manager, Construction Manager or State Manager

Regulatory Authorities

INVESTIGATE OHS / GENERAL / ENVIRONMENT

MINOR MAJOR

No detailed investigation required.

Recommended that discussion be held to determine whether any corrective actions are required (e.g. housekeeping, services identification, spills management, PPE).

Gather required supporting information by:

• Reviewing the scene of the event before any physical evidence is disturbed. If required, isolate / demarcate the area where the event occurred. Where required, quarantining relevant items.

• Identifying the person/s involved in or eye witnesses to the event and obtaining Statements.

• Interviewing person involved / witnesses to identify causal factors.

• Gathering information e.g.:

o Photographs (incident area / injury, locations etc.)

o Sketches (incident location etc.)

o Plant/ product / equipment information

o Certifications

o Statements for persons involved / witnesses to the event

o SWMS (companies involved in the event)

o Permits (e.g. ATWP, regulatory)

o Traffic Management / Movement Plans, Services Plans

o Weather reports

o Induction / training records for persons involved in the event.

• Reviewing information obtained and determining corrective and preventative actions.

Any position in “BY” can advise the other positions named in “TO”.

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ROOT CAUSE ANALYSIS

After gathering incident information, the investigating team are required to review the information to determine:

• WHAT happened?

• HOW the incident happened.

• WHY the incident happened. e.g.:

1. What – Identify the incident.

2. Ask Why the incident occurred. Write down as many reasons as plausible.

3. Ask Why each of the reasons occurred. If the answer provided doesn’t identify the cause of the problem, ask Why again.

4. Loop back to Step 3 until the team is in agreement that the problem’s root cause is identified.

WORKER INJURY

Worker fall from height while working next to an unprotected edge

Supervisor decides to leave edge unprotected as it will only be for a “short time”

Supplier advises that edge protection in short supply and will be arriving in a week

Change to program – more edge protection required

Weather delays require accelerated program

WHY?

WHY?

WHY?

WHY?

WHY?

PANEL COLLAPSE

Panel breaks during lifting

Incorrect lifting method used

Insufficient cast-in lifting points

Panel manufacturer did not use correct construction drawing

Change to panel design after initial approval

WHY?

WHY?

WHY?

WHY?

WHY?

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RECORD OHS / GENERAL / ENVIRONMENT

MINOR MAJOR

Record first aid treatment in the Register – First Aid Treatment.

Record minor General/ Environmental issues in the Site Report (ADCO Data Portal).

• Record all incidents categorised as major in the Incident Report (ADCO Data Portal).

• Information / documentation gathered during the investigation must be entered into / attached to the Incident Report.

• Complete the Incident Report within 24 hours of the incident occurring*.

* Any of: Site Manager / S&E Adviser / Project Manager, SHE Manager / Construction Manager / State Manager

NOTE: Incident Reports for notifiable events (#) must remain in Draft until reviewed and approved by the SHE Manager, Construction Manager and State Manager.

CORRECT OHS / GENERAL / ENVIRONMENT

MINOR MAJOR

No detailed corrective action required.

Limited action, based on discussion with treated person, may be required (e.g. sweeping, moving obstructions, better signage).

After reviewing the incident information, corrective (now) and preventative (future) actions must be implemented by the Site Manager, S&E Adviser, Project Manager and other persons involved in the incident.

Action must be implemented as follows:

REOCCURRENCE OF RISK

CORRECTIVE ACTION TIME FRAME

EXTREME HOLD POINT - IMMEDIATE action

HIGH HOLD POINT - action in same shift

MEDIUM WITNESS POINT - action < 48 hours

LOW OBSERVE - action as agreed

Refer to Procedure – Risk Management for further information.

SUBMIT OHS / GENERAL / ENVIRONMENT

MINOR MAJOR

Register – First Aid Treatment remains on site for the duration of the project.

The Incident Report must be submitted by the Site Manager or S&E Adviser.

Automatic email notification will be sent to the project team members.

Update No updates are required to the Register. Any additional information obtained after the report has been submitted, must be attached to the original report.

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MINOR MAJOR

Additional information includes (e.g.):

• Workers Compensation certificates.

• Amended SWMS.

• Permits and engineering certification.

• Consultative evidence.

Refer to the User Guide – Incident Reports for instructions.

Review None required. PROJECT MANAGER SHE MANAGER / CONSTRUCTION

MANAGER

Review the implementation of corrective / preventative action. Any non-compliance must be actioned through a Site Instruction.

Review and approve the Incident Report after review by the Project Manager.

Monitor None required. Any actions implemented after an incident (e.g. exclusion zones, changes to work methods, additional PPE requirements, etc.) must be monitored by the site team to ensure that compliance is achieved and maintained.

Evidence of observation and monitoring should be recorded in the Site Report and, as required on the Weekly Site Inspection.

Where observation / monitoring includes the return to work of a person who was injured, refer to “MANAGE THE RETURN TO WORK” in the Monitoring section.

CLOSE Refer to Activity Completion.

ADDITIONAL INFORMATION

CRITICAL INCIDENT MANAGEMENT

Incident management SHE MANAGER / CONSTRUCTION MANAGER

STATE MANAGER / CONSTRUCTION MANAGER

• Attend the site as soon as practicable after notification of the incident.

• Contact the nominated emergency contact for the injured party (i.e. located on the Register – Induction) and advise them of the incident, medical treatment, hospital, etc.

• Ensure that the incident area remains isolated until formal (ADCO and Regulatory Authority) investigations are completed.

• Post incident, conduct a site debrief for other workers.

Provide updates of the incident to the senior management team.

Where practicable, attend the site as soon as possible after notification of the incident. Liaise with – as required:

• Professional counselling service providers for critical incident services.

• Emergency personnel with regard to site management.

• Regulatory Authority personnel (i.e. Worksafe, WorkCover).

• Family members (etc.) of injured persons (e.g. information, travel, rehabilitation, etc.)

• Legal Counsel.

Provide updates to the Managing Director and State Manager.

DEFINITION: A traumatic event, or the threat of such which has the potential to harm life or well-being and causes extreme stress, fear or injury to the person experiencing or witnessing the event. (i.e. Death, serious work injury, armed hold up).

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SHE MANAGER / CONSTRUCTION MANAGER

STATE MANAGER / CONSTRUCTION MANAGER

Other • Contact the nominated professional counselling service and arrange for individual and group sessions.

• Review incident investigation information and author the Incident Report.

• Conduct post incident briefing with senior management.

• Review incident documentation to determine the requirement for operational amendments.

Communications As per ADCO Communications Policy.

POST EVENT NOTIFICATION Where a person (e.g. Site Manager/S&E Adviser or other person) becomes aware of an incident after a period of time has lapsed (i.e. a few days after event), an Incident Report must be completed detailing the information that has become known.

INCIDENT STATEMENTS Statements submitted with an Incident Report must:

• Be completed on the Statement form.

• Be completed by:

• Person/s involved in the incident.

• Persons witnessing the incident.

• Site Manager.

• S&E Adviser (if they were on site at the time of the incident).

• Have each page signed and dated by the person completing the Statement.

• Be attached to the Incident Report.

Verification The Statement must be completed by hand by the individual making the statement. Where the statement is completed by another person due to incapacity or illiteracy, this must be noted by the transcribing person on the statement form.

MONITORING

OPERATIONAL REVIEW Implementation and review of corrective / preventative actions must be reviewed by the Site Manager, S&E Adviser, Project Manager.

Observations (e.g. notation and photos) should be recorded in the Site Report and, as required on the Weekly Site Inspection.

MANAGE THE RETURN TO WORK A person who has sustained an injury that required external medical treatment, may not return to a work site unless the following has occurred:

Certification The person must present a Workers Compensation Medical Certificate which identifies the persons return to work capacity. (e.g. suitable duties or pre-injury duties).

Approval to return to work

ADCO PERSONNEL SUBCONTRACT PERSONNEL

Return to work in any limited capacity is subject to approval by the Construction Manager and the SHE Manager

Both Managers will review the return to work restrictions and determine whether and how they can be accommodated.

Return to work in any limited capacity is subject to approval by the SHE Manager in consultation with the project team.

NOTE: Only statements written on the Statement form will be accepted.

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ADCO PERSONNEL SUBCONTRACT PERSONNEL

Rehabilitation Return to work co-ordination will be co-operatively managed by:

• Construction Manager / SHE Manager / ADCO appointed rehabilitation provider.

• Injured worker.

Subcontract companies are responsible for the return to work management of their employees.

The SHE Manager is responsible for:

• (as required) Notification / confirmation of the injury to the relevant insurer.

• Appointment of and liaison with the rehabilitation provider and insurer.

• Consultation / communication / coordination with the injured employee.

• Communication / consultation with the project team.

• Management of the RTW file.

3. ACTIVITY COMPLETION

CORRECTIVE / PREVENTATIVE ACTION

A review of the implementation of corrective / preventative actions must be completed by the Site Manager / S&E Adviser / Project Manager.

The review should occur after the agreed implementation date/s noted on the Incident Report and should be recorded in the Site Report or Weekly Site Inspection.

Any Non-compliance should be actioned through:

• Consultative forums (e.g. Pre Start Meeting, Toolbox Talks, etc.).

• A Site Instruction.

INCIDENT REPORT CLOSURE PROJECT MANAGER AND CONSTRUCTION MANAGERS

SHE MANAGER

• Review report information / actions etc.

• Comment on report and actions taken.

• Review report information / documentation / actions etc.

• Comment on report and actions taken.

• Finalise report. (e.g. confirm incident type, cost, comments).

SAFETY ALERTS AND SYSTEM CHANGES

Following a major incident, the State Manager will determine the requirement to issue a Safety Alert and/or recommend a change to the operational requirements of the Corporate SHE Management System.

This will be determined by:

• The severity of the incident. (i.e. risk evaluation)

• Whether there has been a breach of legislative obligations.

• The number of occasions that the type of incident has occurred in the current reporting period.

• The breach of operational requirements contained in the Corporate SHE Management System.

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System changes Recommendations to amend the operational requirements of the Corporate SHE System will be tabled by the State Manager at a SHEQ Committee Meeting (held quarterly).

Changes are only implemented after agreement by the members of the SHEQ Committee.

Notification ADCO personnel will be advised of Alerts and system operational changes through:

• Internal communiqués (i.e. email and Internal Memo).

• Internal training.

Implementation All project personnel are responsible for implementing changes to the operational requirements of the System.

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ADDITIONAL INFORMATION

Legislation reference (national) OHS/WHS http://www.safeworkaustralia.gov.au/sites/swa/model-whs-laws/model-cop/pages/model-cop

ENV www.business.gov.au/info/run/environmental-management/environmental-legislation

Definitions Notifiable safety / general incident An incident resulting in:

• A person suffering a work injury that is a serious bodily injury.

• A person suffering a work caused illness.

• A dangerous event.

Work caused illness An illness contracted by a person to which a workplace, work activity, or plant or substance was a significant contributing factor.

Serious bodily injury An injury to a person that causes:

• Death.

• The loss of a distinct part or an organ.

• The injured person to be absent from the person's employment.

Dangerous Event/serious incident An event caused by specified high risk plant or an event at a workplace, that could have involved exposure of persons to risk to their health and safety because of:

• Collapse, overturning, failure or malfunction of, or damage to, an item of specified high risk plant

• Collapse, or failure of an excavation or of any shoring supporting an excavation.

• Collapse, or partial collapse of any structure, including entrapment.

• Damage to any load bearing member of, or the failure of any brake, steering device or other control device of, a crane, hoist, conveyor, lift or escalator.

• Implosion, explosion, fire or serious burns.

• Escape, spillage or leakage of any hazardous material or dangerous goods.

• Fall or release from a height of any plant, substance or object.

• Uncontrolled explosion, fire or escape of gas or steam.

Serious electrical incident Incidents that results in death, or a shock or injury requiring medical treatment by a doctor, caused by electricity.

Dangerous electrical event Events involving electrical equipment causing significant property damage, unlicensed or unauthorised work, unsafe activity or equipment.

Notifiable environmental incident Pollution incident (NSW) or contamination incident (QLD) - an incident, involving contamination (i.e. leak, spill or other escape or deposit of a substance) of the environment, that the administering authority is satisfied has caused or is likely to cause serious or material environmental harm.