Incident Investigation Solution
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Transcript of Incident Investigation Solution
K n o w t h e D i ff e r e n c e ™
Incident Investigation SolutionMartin PerlinMarketing Director, Evolven
A HIGH STAKES RACE AGAINST TIME
Prevent high impact IT environment incidents and cut investigation time before it spirals out of control
Demos - Click to Watch
Key Capabilities (3:28) Use Cases (3:13)
of outage risk per month
Alinean
of downtime per year
Gartner
MTTR per medium outage
IT Process Institute
of availability and performance errors are due to faulty configurations
Enterprise Management Association
THE RISK OF DOWNTIME IN NUMBERS
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1. IDENTIFY ROOT-CAUSEIncident Investigation teams are under significant pressure to identify the root-cause of incidents, evaluating an infinite number of configuration parameters
CHALLENGE:A High Stakes Race Against Time
2. QUICKLY RESOLVE INCIDENTSWhen environment incidents occur, it’s a race against time to find out what happened and resolve them before the situation spirals out of control and causes a major impact on the organization
MTTR can reach as high as 300 min/outage on average
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• A Granular Configuration Automation solution that helps to obtain and maintain environment stability
• Identify and analyze changes and differences that put environment stability at risk, by:
• Comparing different environments• Comparing current environment with its historical working snapshot or golden
baseline
EVOLVEN COMPARISON
• Key capabilities:• Compares the entire environment
(applications and underlying infrastructure)• Compares environment configuration and
content in-depth• Analyzes changes and differences with
focus on criticality and impact
CLICK TO WATCH VIDEO
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SOLUTION OVERVIEW: Prevent Incidents and Cut Investigation Time
Compare problematic environment with a historical or golden baselines, or with a working comparable environment
COMPARE IDENTIFY DETECT
Identify root-cause of environment incidents
Detect drift for incident prevention
85% of Operations and Infrastructure Vice Presidents: “Identifying incidents’ root-cause is ‘Very Challenging’”
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COMPARE
COMPARE ENVIRONMENTS DOWN TO MOST GRANAULAR LEVEL
Incident Teams execute comparisons of the problematic environment
Easily see a comparison, like to a working environment
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IDENTIFY
IDENTIFY THE ROOT-CAUSES OF INCIDENTS
Evolven Comparison provides change and difference information necessary to analyze the incidents efficiently
Quickly identify change areas that could trigger an incident
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PROACTIVELY DETECT DRIFT BEFORE THEY TURN INTO HIGH IMPACT INCIDENTS
DETECT
IT teams run Evolven's “Drift Comparison” to prevent environment incidents.
Proactively detect undesired changes and differences
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BENEFITS: Minimize System Downtime
PREVENT INCIDENTS FROM IMPACTING OVERALL OPERATIONS
SLASH INVESTIGATION TIME AND EFFORT BY AS MUCH AS 50%
MINIMIZE SYSTEM DOWNTIME
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