Making The Experience

Unforgettable

Improving Customer Satisfaction

We know how important customer satisfaction is to your dealerships, as you know, this is specifically represented with the N.P.S (Net Promoter Score). We understand that the N.P.S is used as a measure of performance by the manufacturers you are partnered with. Increasing the result of the N.P.S survey is at the heart of our idea.

Gift WrappingThe Inchcape Experience

Gift WrappingThe Inchcape Experience

We understand how important the handover is, for the customer and therefore the dealership, collecting a brand new car is an exciting experience, but what if we could take that experience you have worked so hard to create and build on it immensely, adding the mystery of a sleek shadow of what is about to be uncovered, we have found that by adding this step in the handover procedure customers are much less likely to notice any slight imperfections that may have occurred during manufacturing/shipping and ensure that the handover procedure goes as smoothly as possible for the customer and the dealership.

Maximizing QualityMinimizing Cost

We know that customers at Inchcape are already purchasing premium vehicles, and we want your hand over procedure to reflect his. By using our luxury ‘one size fits all’ car covers you are able to maintain an extremely high level of quality in your showrooms for your customers and way beyond. This is because at only £60,the cost of the cover is so cheap in relation to currently used covers, the cover is given away with the car for the customer to keep as a ‘gift from the dealership’. Furthermore, In our trial with Mercedes-Benz Derby(Inchcape), the dealership added this cost to the delivery charge. Meaning that you effectively get a large increase in you N.P.S results, at no cost to Inchcape.

Providing You With The Bespoke Package

We can meet your demand, no matter how high, as we have productive capacity in numerous facilities, and our skilled technical staff are ready to take your order and tailor it to whatever brand or style that you require.