InboundVertical tracking by one person from the Manifest report up to the delivery at the DC at the container level

Creation of specific tracking tools

Strategy via Zeebrugge and Dunkerque still maintained, but extension of the traffic to a third main ocean carrier

Discussions with PDX for more flexibility at the origin in order to adapt bookings according to the local and punctual circumtances

More interference within Expeditors operations in order to master the right booking on the right loop

Deeper contacts with shipping agents in order to improve and anticipate local decisions regarding the boardings

Shipping

POD anticipation: Determination of the supposed date of return of the POD, and anticipated exhaustiv check if POD

is not present within the designated frame period

Additionnal staff extension to track POD (already done) until the T.E. is operational (Oct.2007)

Sharing out of geographical areas within the transport dept in order to concentrate responsabilities

Review of administrative tasks within the shipping dept

More regular and systematic line-haul, with standard timing of departures from the DC

More physical presence on carriers hubs to track and check the physical presentation of deliveries

Transport action plansSince last weeks of Q3 - 1

• PT:– Modis: Deliveries through local re-stow on pallets

• UK: – Blacks: New back-up pallet carrier: N.Dentressangle (larger fleet

for more reactivity)– Argos: Pre-delivery to a local carrier using the Blue pallets as

requested by consignee– Change of parcels carrier from LYNX to DHL Europlus

• ES: – ECI: Disconnection of parcels deliveries from pallets, the

consignments are dispatched separately from the regular flow– Las Rozas: Last re-sensibilisation of the carrier, next step will be

a local service provider (like Troyes)

Transport action plansSince last weeks of Q3 - 2

• IT: – New process reviewed for EDI transfer files, daily tracking of the file integrity

• LICHTENSTEIN:– Deliveries via Switzerland (Natural), instead of using the German way which

entailed some issues due to customs and invoices• IE:

– Disconnection between pallet carrier and parcel carrier(TNT) – still pending for price negociation and leadtime

– Deliveries by DHL Express to sensitive accounts • NL:

– Total reset of administrative tasks with New Vogue, to better establish the shipping documents and track the pending PT

– Implementation of carrier’s labelling system at the NV facilities (to be achieved within 2 weeks) to avoid the mis-routing of PT

– Back up carrier for DHL Fashion, for the reactivity and costs.