In The Brain Rachel Davies Collaboration Build Trust
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Transcript of In The Brain Rachel Davies Collaboration Build Trust
A bit about me• Agile software developer from 2000• Co-author of “Agile Coaching”• Agile Alliance board• Conference organizer
XP2010, Agile2010, Agile CoachesGathering…
• TrainerNext Agile Coaching course 27-28 April
And you?
• Raise your hand if you’re…
new to Agile? using Agile?
Do you: test software? write software? specify software? coach teams?
Co-operative Game
Agile depends on Teamwork
⇒
Trust is the foundation of teamwork
Agile Manifesto
• Individuals and interactionsover processes and tools
• Working software overcomprehensive documentation
• Customer collaboration overcontract negotiation
• Responding to change overfollowing a planhttp://www.agilemanifesto.org
Trust can be lost
Trust is hard to re-build
How do we build trust?
Will this help?
Trust is all about vulnerability
Build Trust
Getting to know the team
Tools
• Sharing PersonalHistories
• Try Behavioural Profiling– MBTI, Belbin, ..
• Awareness of CognitiveBias’
Working Agreements
Start the project with aworkshop to agreehow the team wantsto work together
• Make agreements• Keep them• Review when they are
broken
Trust Equation
T = (C + R + I ) / SWhere:
T = Trustworthiness
C = Credibility
R = Reliability
I = Intimacy
S = Self-orientationBook: “The Trusted Advisor” by Maister, Green, & Galford
I can trust what you say about ..
Credibility comes from..• Expertise
– Accurate– Complete– Admit when you don’t know!
I can trust you to ..
• Reliable– Meet expectations– Be consistent
I feel comfortable to talk ..
• Listen to your team• Keep confidences• Demonstrate you heard
I trust you care about others
• Self-orientation detracts from Trust– You don’t have to get the credit– Leave room for others
Balancing Act
Virginia Satir Coping Stances
What can you do ?
Support the Team
Display trust
Ask for Help
Create transparency
Be Patient
Building trust takes time
Other ideas?
Any Questions?
Or contact me:Email: [email protected]: rachelcdaviesBlog: http://agilecoach.typepad.com/
References
• “The Trusted Advisor” by Maister, Green, &Galford
• “Overcoming the Five Dysfunctions of a Team”by Lencioni
• “Agile Coaching” by Davies & Sedley
