The Effect of Switching Cost andProduct Return Management on

Repurchase Intent: A Case Studyin the B2B Distribution Channel

Context in Indonesiaby Serli Wijaya

Submission date: 22-Oct-2019 12:30PM (UTC+0700)Submission ID: 1197854821File name: IJSCM_Vol_9_No_2_April_2020_Revised_Submitted.pdf (576.9K)Word count: 7471Character count: 39984

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The Effect of Switching Cost and Product Return Management onRepurchase Intent: A Case Study in the B2B Distribution ChannelContext in IndonesiaORIGINALITY REPORT

PRIMARY SOURCES

Ivan Russo, Ilenia Confente, David M. Gligor,Nicola Cobelli. "The combined effect of productreturns experience and switching costs on B2Bcustomer re-purchase intent", Journal ofBusiness & Industrial Marketing, 2017Publication

Submitted to Institute of Research &Postgraduate Studies, Universiti Kuala LumpurStudent Paper

www.pwc.comInternet Source

www.agba.usInternet Source

Submitted to University of LeedsStudent Paper

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