In-Servicing — Let’s Get Started · ProMed rep. The ProMed rep will bring an ample number of...

P R O F E S S I O N A L M E D I C A L , I N C .

In-Servicing — Let’s Get Started

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growing together in health care

2 In-Servicing — Let’s Get Started

Welcome to the ProMed family!

Healthcare issues change frequently. What we learned in school might not necessarily be the same way we do things today. Products change, residents change – and care should change too.

For the past several years, Professional Medical has focused on helping you educate your staff. We have an extensive list of in-services that we can conduct in your facility. The in-service guides used during these presentations can also be a valuable addition to your orientation program.

We understand that you don’t have time to do everything. When you allow Professional Medical to assist you with your in-service needs, your time is freed up and your staff gets to listen to a fresh voice. At Professional Medical, we want to help educate your staff because we feel that everyone should seize the opportunity to improve care!

I hope after you review how easy it is to request an in-service that you will be contacting us soon!

Sincerely,

Pam WestVice President of Clinical and Regulatory Compliance

Pam WestVice President of Clinical

and Regulatory Compliance


Growing Together in Health Care At ProMed, we believe that successful health care grows much the way a tree does – with many branches merging together into a strong core rooted firmly in place by quality and tradition.

Growth requires planning and resources. Just as a sapling needs to be nurtured and have room to grow, quality care must be delivered with a constant eye toward the future.

The three key branches on the ProMed tree are caregivers, the people they care for and the members of Team ProMed. When we all grow together, we create a strong foundation of quality care and the best possible clinical outcomes.

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Education solutions that meet your needs

We understand that long-term care is constantly changing and that it can be difficult to keep pace. That’s why ProMed provides comprehensive, practical, easy-to-follow clinical and regulatory programs to help you address concerns that go far beyond products.

We have a wide variety of educational offerings to suit your needs and lifestyle, including in-services, online courses, self-study materials and DVD and CD courses.

Compliance® Continuing Education Program

The Compliance Continuing Education Program covers more than 20 categories with a variety of offerings appropriate for the majority of your nursing staff, including:

• 38 courses geared toward nurses with 43 available CEUs

• 35 courses for CNAs, including 10 streaming video courses on the topic of nurse aide skills

• 15 courses for licensed nursing home administrators with 23 available CEUs

800.648.5190 | Fax 866.656.6332 promedsupply.com 3

Prevention through Education

Giving your staff the wisdom to know the difference!At ProMed, our number one goal is to educate, educate, educate! Whether it’s our team or yours, we feel that one of our greatest strengths is how we educate staff on the use of our products.

We also understand that staff turnover in our industry is high. That’s why our Compliance® In-Service Guides were designed to both aid in in-servicing staff and be incorporated into your orientation program.

In-servicing In-servicing is ideal for fulfilling the educational component of what we do as a distributor as well as a great way to bond with a larger group of people within your building. We hope you will allow your staff to get to know us as your facility’s medical supply distributor and encourage them to come to us if they have a question or concern. We want to be your trusted advisors.

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How to request an in-service

1. You can request that an in-service be conducted by filling out an In-Service Request Form. This allows us to prepare an in-service that meets all of your expectations. It also prevents any confusion over time, place or topic. See page 10 for the complete form.

2. When selecting a time for your in-service, remember that we conduct on-site in-services 24 hours a day, seven days a week. We want to ensure that your entire team is involved, including your weekend staff.

3. Fax or scan and email your In-Service Request Form to your ProMed territory manager. You can find their contact information on their business card.

4. Upon receiving the In-Service Request Form, your territory manager will create In-Service Posters to alert your staff to the upcoming training. With your permission, the territory manager will display these posters in prominent locations around your facility, such as elevators, bathrooms, in the staff break room and near the employee entrance and time clocks.

The In-Service Request Form helps us prepare an in-service that meets all of your needs.

800.648.5190 1917 Garnet Ct. New Lenox, IL 60451 promedsupply.com

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education

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In-Service Request Form


Date requested:

Facility name:

Facility address:

City: State: ZIP Code:

Contact name: Contact phone number:

Position: Email address:

Topic requested:

Specific details of what needs to be covered:

Date(s) requesting: Time(s) requesting:

How many will be attending? at (time) at (time) at (time)

Who will be attending the in-service, (i.e., CNAs, nurses, all staff)?

Name of person taking request:

Contact person per shift:

Announcement flyer? Yes No How many? Sign-in sheet? Yes No How many?

Follow-up:

Who is completing the in-service?

Date(s): Time(s):

Materials being presented:

Equipment needed:

Comments and feedback:

700-InservReq [rev 03-10]

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1917 Garnet Ct. New Lenox, IL 60451 800.648.5190 fax 866.726.7416 promedsupply.com


In-Service Posters will be displayed throughout your facility to alert staff to upcoming training.


1. The ProMed representative conducting your in-service will arrive at least 30 minutes early to ensure that everything is set up and in working order for the in-service.

2. The representative will bring your completed In-Service Request Form with them in case a shift is unaware of the in-service or forgets that an in-service will be taking place.

3. Please create a list of the scheduled staff members who will be attending the in-service so that we can ensure everyone attends an in-service session.

4. A ProMed In-Service Sign-In Sheet will be provided. If you would also like staff members to sign a facility sign-in sheet, please have it ready for the ProMed rep. The ProMed rep will bring an ample number of pens so that the line at the sign-in table moves swiftly. Please see page 10.

5. The ProMed rep will also bring an in-service guide, any additional related literature and treats for the staff.

On the day of the in-service


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In-Service Sign-In Sheet


Facility Name:___________________________________________ Date:___/___/___

Address:_____________________________City, State, Zip______________________ Product(s) Being Serviced: ________________________________________________

Representative Name: ____________________________________________________

Attendees (Name) Attendee (Title & Shift):

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

______________________________ _____________________________________

700-InsrvSignSheet [rev 03/10]

Your ProMed rep will bring an In-Service Sign-In Sheet for all attendees to sign.

1. The ProMed representative will begin by introducing himself.

“Hello, my name is ____ and I am with Professional Medical. Thanks for having me in today. I’m here because we will be supplying you with the products we are about to discuss.”

2. The rep will then tell staff members about Professional Medical.

“Professional Medical is a large family-owned medical supply company specializing in long-term care and we are one of your partners in health care. We are here today to discuss how we can assist you in providing quality care.”

3. The rep will then outline the information they will be covering. For example:

“As you can see, we have provided a booklet with information about our incontinence management products as well as information about the F-315 regulation on urinary incontinence. As professionals in this field, we want to be able to provide you with the best tools available to allow you to give good resident care and stay in compliance with state and federal guidelines.”

4. The ProMed rep will bring a sample of the products being in-serviced. They will show the product in the package so that the staff can easily identify the product by its packaging.

5. Using the ProMed In-Service Guide, the rep will conduct the in-service, going through the process step by step and detailing the product.


The in-service program

Compliance Briefs, Gloves, Wound Care and Wipes


The presentation will include:

a. An explanation of why the change is being made. For example:

“Your facility has decided to upgrade to the Compliance skin-friendly brief in order to improve resident skin care and allow the staff to be more effective.”

or

“Today we are going to be starting you on the new Compliance Skin Caring briefs. The Compliance line of briefs was designed to create a cool, dry environment consistent with good skin care. This brief was created to improve skin care and resident dignity, helping to put you in compliance with tag F-315.”

b. We will detail any relevant industry information for the product line or topic being discussed.

c. Using the In-Service Guide and our Compliance Manuals, we will remind your staff of their responsibilities under specific F-tags that relate to the product being in-serviced. (See page 11 for list of available In-service Guides and Compliance Manuals)

d. We will then detail the product, including:

• The advantages, features and benefits of choosing a Compliance product.

• Proceeding slowly to ensurethat the entire group understands the information.

• Incorporating staff into the discussion to determine the correct protocol for the facility. The ProMed rep will emphasize the importance of following facility policy.

(Continued on next page)

The Presentation

Improve CareOur innovative, industry-leading educational programs, resources and products are designed to improve the quality of life of your residents.

Save TimePartnering with ProMed – and utilizing our resources and experience – enables your staff to become more efficient and effective.

Reduce CostsOur pricing is the most aggressive in the industry and we offer proven tools to help you track and improve performance.

The Presentation (Continued from previous page)


e. The next step of the in-service is to discuss every page of the In-Service Guide and its importance to the staff.

f. The program will then be summarized and the ProMed rep will ask “key questions” to ensure that information that was presented was understood by everyone in attendance.

g. Throughout the in-service, the ProMed rep will encourage staff members to participate by rewarding them with special tokens of appreciation.

h. To conclude the in-service, the ProMed rep will tell the staff members how to contact them. They will then open up the floor to questions.

• The ProMed rep will not rush the question and answer section because this is a key area for the group.

• ProMed reps will always be friendly and approachable and encourage staff members to ask questions – there’s no such thing as a stupid question!

i. The ProMed rep will tell the group about the In-Service Evaluation Forms and let them know where they will be available at each unit. Staff members should be specific about any concerns they have – and they should also feel free to write compliments!

j. In some cases, ProMed will need to do follow-up in-services within the following week. The Promed rep will remind the group of the upcoming follow-up in-servicing and address any questions they might have.

k. At the end of each in-service, the ProMed rep will check off who attended the session, compare it to the shift staff list and seek out those who were on the list but didn’t attend.

YOUR TRUSTED ADVISORS ARE ALWAYS NEARBY AND

READY TO HELP YOU IMPROVE CARE, SAVE TIME AND REDUCE COSTS.


After the In-service

1. The ProMed rep will follow up with the facility contact the next day to discuss evaluation forms and the need to talk to staff.

2. The day after that, the ProMed rep will check evaluation forms and address any issues.

3. The ProMed rep will come into the facility during all shifts to observe and touch base about the products that were in-serviced, thereby preventing any potential concerns.

4. The week after that and each week for the next 30-45 days, the ProMed rep will continue to follow up until everyone is happy with the change and all staff members are using the products correctly.

5. All forms related to the in-service (the In-Service Request Form, the In-Service Sign-In Sheet and the In-Service Evaluation Forms) will be gathered and submitted to Professional Medical’s Special Sales Department to be placed in your facility's files.

GROWING TOGETHER IN HEALTH CARE

{VOLUME 01 ISSUE 01

LATEXGLOVES

VS. NITRILE

GLOVESWHAT’S YOUR BEST FIT?

FIGHTING THE FLU

AT YOUR FACILITY

THE PROMED

STORY

UTI PROBLEMS?

WE HAVE SOLUTIONS

KATHY KELLY’S

COMPASSIONATE COMMUNITY

YOUR TRUSTED ADVISORS ARE ALWAYS NEARBY AND

READY TO HELP YOU IMPROVE CARE, SAVE TIME AND REDUCE COSTS.

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[email protected]

MAIN 800.648.5190OFFICE FAX 866.726.7416

1917 Garnet Court New Lenox, Illinois 60451

Social Media Do you have a Facebook or Twitter account? If so, we’d love to connect with you! You can find us on Facebook at facebook.com/promedsupply and on Twitter at twitter.com/promed_LTC.

You’ll also want to visit our blog, Growing Together in Health Care, for up-to-the-minute news on product recalls, manufacturer news and discontinued items. The blog is located at promedsupply.blogspot.com.

Embrace™ magazine ProMed’s exclusive magazine, Embrace, was designed with you in mind! It’s packed with information from industry leaders and is designed to help your facility improve care, save time and reduce costs. It will also keep you up to date on current initiatives and remind you to take time to care for yourself. Sign for a subscription – it’s free! – at embracethemagazine.com.


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education

resources

products

In-Service Request Form


Date requested:

Facility name:

Facility address:

City: State: ZIP Code:

Contact name: Contact phone number:

Position: Email address:

Topic requested:

Specific details of what needs to be covered:

Date(s) requesting: Time(s) requesting:

How many will be attending? at (time) at (time) at (time)

Who will be attending the in-service, (i.e., CNAs, nurses, all staff)?

Name of person taking request:

Contact person per shift:

Announcement flyer? Yes No How many? Sign-in sheet? Yes No How many?

Follow-up:

Who is completing the in-service?

Date(s): Time(s):

Materials being presented:

Equipment needed:

Comments and feedback:

700-InservReq [rev 03-10]


Education700-F497_Guide...................................... Compliance Continuing Education708-CTIncoBriefs........................................ In-service Guide: Brief Application & Sizing708-CT-DiabeticMgt..................................... In-service Guide: Diabetic Management708-EnteralPump................................ In-service Guide: Enteral Delivery Program708-OstomyCare_Inservicing....................... In-service Guide: Ostomy Care700-SkinCare............................................. In-service Guide: Skin Care708-CT-SafetySyrings.................................. In-service Guide: Safety Syringe & Sharps708-WoundCare_Inservicing......................... In-service Guide: Wound Care 700-F315.................................................. F-315 Urinary Incontinence Compliance Manual700-F497RM............................................. F-497 In-Service Education Compliance Manual700-F315................................................ F-314 Pressure Ulcers Compliance Manual700-F323................................................ F-323 Accidents & Supervision Compliance Manual700-QuickRounds..................................... Wound management software (Web-based)700-AdvancedBarrier-WashCream Cleanser... Compliance Skin Protectant & Moisturizing700-AdvancedSkinCare-2pg Barrier.............. Compliance Washcloths with Breathable

Embrace™ MagazineEmbrace – ProMed’s exclusive magazine designed for individuals across the continuum of long-term care.

Products700-Compliance Brand Products.................... Compliance Branded Items701-CAT-TEXT.............................................. Compliance Linens and Textiles701-CAT-HSKP............................................ Housekeeping Catalog

promedsupply.comGone are the days when faxing and calling in orders were your only options. The Online Catalog section of promedsupply.com contains all of the products currently offered by ProMed. Online ordering is undeniably convenient and you can rest assured that we have taken every possible step to make promedsupply.com as secure as possible.

Resources700-MEDBService...................................... Medicare Part B Billing Specialists

700-MEDB-GetStarted.................................. Medicare Part B Billing—Let‘s Get Started

700-ServiceBureau...................................... Exclusive Ancillary Billing Solutions

700-SBS-GetStarted..................................... Service Bureau—Let‘s Get Started

700-QuickRounds...................................... Web-based wound management software

700-CIM ................................................. Compliance Incontinence Management (CIM)—Let‘s Get Started

700-Solution Selling..................................... Compliance Solutions w/your Trusted Advisor

700-QIS-GetStarted................................... Compliance Solutions For the Perfect Survey Every Day

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Compliance® Continuing Education Program Is one of your biggest challenges educating your staff on an ongoing basis? Compliance Continuing Education courses can be completed anywhere your staff members have Internet access and whenever it’s convenient for them.We offer courses in more than 20 categories with a current total of 38 courses for nurses, 35 courses for CNAs and 15 courses for licensed nursing home administrators.

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PROVIDING RESOURCES FOR SUCCESSFUL OUTCOMES

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Clinical & Regulatory

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1917 Garnet Ct. New Lenox, IL 60451 � 800.648.5190 � fax 866.726.7416 � promedsupply.com We make improving care easier!™

©2010 Professional Medical, Inc.We reserve the right to correct any errors

that may occur within this brochure.

ProMed, Professional Medical, Inc.,Improve Care, Save Time, Reduce Costs,

Compliance and ProMedB are trademarks of Professional Medical, Inc.

700-Inservicing_LetsGetStarted [05/10]

In-Servicing — Let’s Get Started · ProMed rep. The ProMed rep will bring an ample number of...

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