IN-RETIREMENT PRESENTATION EURSA COPENHAGEN · 10 Prospects Change in Normal Retirement Age to 65...
Transcript of IN-RETIREMENT PRESENTATION EURSA COPENHAGEN · 10 Prospects Change in Normal Retirement Age to 65...
IN-RETIREMENT PRESENTATION EURSA– COPENHAGEN – OCTOBER 2016
To share information with you about . . .
Reminder/Refresher of what the Fund is
Prospects
Main Part: Q&A with UN Retirees UNJSPF ONLINE SERVICES: IPAS
MEMBER SELF-SERVICE
CONTACTING GVA OFFICE VIA SKYPE
Presentation Goals
1
UNJSPF: The System
2
UNJSPF is a “Defined Benefit” (DB) scheme,
namely one where:
• assets are pooled (if funded scheme)
• the benefit is a function of time served and
final salary
• the employer bears the market risk.
• The Fund is a US Dollar Scheme
• Beneficiary’s money will not “run out”.
Nature of the Fund
3
The number of Participants in the Fund has increased from 122,759 to 126,892 representing an
increase of 3.4% from 2014
UNJSPF: Active Participants total growth (2004-2015)
4
The number of benefits in award decreased from 72,367 to 71,474, a drop of 1.2%.
UNJSPF: Beneficiaries Total Growth (2004-2015)
5
$2.256 Billion Contributions and $2.361 Billion Benefit Payments in
2015. During the year 2015, benefits were paid in 16 different currencies. The
difference between Contributions and Benefit Payments for 2015 is approx. $105
Million (Source: 2015 PFB Report)
UNJSPF: Short-term Funding Status
6
UNJSPF: Market value of assets
The value of the Fund’s assets decreased from $53.1 billion on 1 January 2015 to $52.4
billion on 31 December 2015, a decrease of $650.6 million or 1.3% (Source: PFB 2016 Report)
7
UNJSPF: Long Term Funding Status
8
The 2015 valuation revealed a surplus, amounting to 0.16 per cent of pensionable remuneration. The 0.16 per cent,
expressed another way, means that the theoretical contribution rate required to achieve balance as of 31 December 2015
was 23.54 percent of pensionable remuneration, compared to the actual contribution rate of 23.70 per cent. These results
indicate the first surplus since 2007. (Source: PFD Report)
UNJSPF: Long Term Funding Status
9
The funding ratios are comparisons of the current assets of the Fund with the value of the
accrued benefits (liabilities) on the given valuation date and are calculated on a “plan
termination basis.” With respect to its liabilities on 31 December 2015, the Fund was found
to be in a soundly funded position, as it had been for the past thirteen valuations. The
current funded ratio is 141.1 percent. This meant that the Fund would have considerably
more assets than needed to pay the benefits if no adjustments were made in pensions for
changes in the cost of living. The Funded position decreased to 100.9 percent when account
was taken of the current system of pension adjustments
10
Prospects
Change in Normal Retirement Age to 65 for those who enter the Fund from 01 January 2014
The principal of the Fund’s investment portfolio will not be utilized to cover the contributions/benefit gap until 2047 (in 33 years).
Even in a “catastrophic” scenario if the real return on investments is only 2% the principal will not start to be utilized until 2037 (in 23 years).
Integrated Pension Administration System (IPAS) and its Member Self Service continue to be improved.
A “RENDEZ-VOUS” WITH A
PENSION FUND RETIREE
11
Topics Covered
Monthly Payment of Pensions
Currency of Payment
Certificate of Entitlement (CE)
Quarterly Notification
Attestations
Moving and Changing address
Change of Bank or Account Number
Survivor’s Benefit
Web Access: Member Self-Service (MSS)
How to reach us
12
Q: When can I expect to receive my monthly pension? A: Our payments are made at the following value dates for the
Fund:
Cheques: 1st day of the month (01 November 2016)
USD payments to USA: Last Business day of the
month (31 October 2016)
All other payments: The day before the last Business
day of the month (28 October 2016)
Some banks may credit your account at value date
+ 1 or 2 business days
All non-monthly payments are made as a batch each
Thursday (Returned payments, retroactive benefits after
suspension, and retroactive benefits for survivor’s benefits)
Monthly Payment of Pensions
13
Q: In which currency can I have my pension paid?
A: Our monthly pensions are paid in the 15 following currencies
in the country of your choice*: 1. US Dollar
2. Euro
3. Swiss Franc
4. Pound Sterling
5. Canadian Dollar
6. Australian Dollar
7. New Zealand Dollar
8. Singapore Dollar
9. Japanese Yen
10. Danish Krone
11. Norwegian Krone
12. Swedish Krona
13. Indian Rupee
14. Pakistani Rupee
15. CFA Franc *Related consequences to be discussed in changing of payment instructions
Currency of Payment
14
Certificate of
Entitlement
(CE) 15
Q: I am a new retiree and would like to know when I should expect
my Certificate of Entitlement (CE)
A: If you have received less than six monthly payments by May,
you will not receive a CE for the current year.
Otherwise, the CE is sent at the end of May (2016) with a
reminder in September(2016) for those who do not return the
May CE. If none of CE is received by the Fund, and no other
Original Document or email is received by November 2016,
the next pension will be suspended. Below the link for all
information on the 2016 CE.
http://www.unjspf.org/UNJSPF_Web/page.jsp?role=bene&page=b
enCE&lang=eng
Q: For me, I have just received the CE, but how do I fill it?
A: You just need to date and sign at the indicated fields as shown
the following slides
Certificate of Entitlement (CE) – New Cycle
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YOUR CERTIFICATE
OF ENTITLEMENT
NAME DATE
TYPE OF BENEFIT AND COUNTRY
OF RESIDENCE FOR TWO-TRACK SIGN HERE
DATE HERE
RETIREMENT NUMBER
RETURNING YOUR
CERTIFICATE OF
ENTITLEMENT
Q: For me, I received the CE, but because of my age or
medical condition, I cannot sign it, what should I do?
A: You can affix your thumbprint at the indicated field and have
it witnessed by a UN system Official, attending doctor or
Local Government Authorities.
The person witnessing the thumbprint must state his/her
name, title and Official Seal in the indicated fields.
For the first time the thumbprint is used instead of signature,
a Medical Certificate should be enclosed to explain the
condition preventing the retiree from signing.
Certificate of Entitlement (CE)
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Your Certificate
of Entitlement
(CE)
NAME DATE
TYPE OF BENEFIT AND COUNTRY
FOR RESIDENCE FOR TWO-TRACK
Retiree’s
Thumbprint
Here
DATE HERE
RETIREMENT NUMBER
Name of witness
Title of witness Signature and Official Seal of
Witness
Please read our new Legal Guardianship and estate booklet
21
Q: What to do if by mid-October, I do not receive neither the
original CE (May) nor the Reminder (September)?
A: If that happens, please write and send an Original Letter,
with your signature to inform the Fund your non-receipt of
the CE and confirm your mailing address in that letter.
There is a review prior to the suspension, and your pension
will not be suspended if we find the original letter in file. We
will send you another CE to sign as the Original CE is still
required.
22
Certificate of Entitlement (CE)
Q: What if for whatever reason, my pension is suspended due
to your non-receipt of my CE. What should I do?
A: Your payment will be reinstated retroactively once we
receive a signed Original CE from you. The reinstatement
process is a long process where the suspended payments
will be reissued separately and we will re-establish the
monthly payments.
Important: After Service Health Insurance (ASHI)
deductions will NOT be done when the payment is
suspended! Extended period of suspension can lead to
termination of ASHI due to missing premiums. Benefits will
be forfeited if the suspension lasts 2 years or longer.
Certificat de Droit à Prestation (CE)
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Quarterly
Notification 24
DUE TO THE MOVE FROM LEGACY TO IPAS, NO QUARTERLY NOTIFICATION WAS
GENERATED FOR OCTOBER 2015 AND JANUARY 2016 QUARTERS..
THE PAYMENT DETAILS FOR THESE QUARTERS ARE
AVAILABLE IN YOUR MEMBER SELF SERVICE (MSS)
JULY 2016 NOTIFICATIONS WILL BE SENT SOON 25
Q: I receive a statement full of numbers from time to time. What
is it?
A: A notification is sent to retirees whenever there is a change
in their gross pension amount (without the insurance (ASHI)
deduction).
If you are on the USD Track and your pension is paid in
USD, the gross payable amount will not change unless there
is cost of living adjustment in the USA. The last change and
therefore your last statement is dated April 2014.
Quarterly Notifications
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Your Notification: USD Track
and payment in
USD without
ASHI
NOM DATE
TYPE DE PENSION
DATEZ ICI
Your Notification: USD Track
and payment in USD with
ASHI
Q: What if I am on the USD Track but choose to be paid in
another currency?
A: If you are on the USD Dollar Track but request to be paid
in a currency other than US Dollar, your payable amount
will change every quarter depending on the UN Quarterly
Exchange Rate. You will receive a Quarterly Notification
If your net payable amount changes within the quarter, it is usually due to a
change in your After-Service Health Insurance Premium
Quarterly Notifications
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Your Notification: USD Track
and payment in
another currency without
ASHI
NOM DATE
TYPE DE PENSION SIGNEZ ICI
DATEZ ICI
Your Notification: USD Track
and payment in
another currency
with ASHI
Statements
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Q: How can justify my status of UN Retiree?
A: We can provide you three types of attestations for this
purpose:
1. Benefit Attestation with or without amount
2. Annual Attestation (Benefit Statement) showing that
amounts paid during a fiscal year
3. Attestation of your period of contributory Service with or
without the amount of your contributions and interest and
the contributions from your employing organization.
Statements
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We provide a monthly benefit statement (EN or FR) at the
request (oral or written) of the retiree. It can be picked up at
our offices or mailed to the address in our records.
It’s prepared with or without amount at the request of the
retiree
If it’s requested with the amount, the stated amount is the
current gross payable monthly amount (including children
benefit) in the paid currency at the time of the attestation.
It can include the payment destination (Bank name and
account) at the request of the retiree, but we cannot state
that the instruction is irrevocable.
Benefit Statement (Monthly benefit)
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Statement with or without amount (FR or EN)
35
A benefit Statement indicating the payments of pensions dues during the
fiscal year is sent at the request (oral or written) of the retiree to the
address on our records. It is sent automatically thereafter at the end
of January each year.
All amounts paid during the fiscal year, including lump sum, retroactivity
and adjustments, are mentioned.
The amounts indicated are those of the currency paid. The amounts
are gross, i.e. they do not take into account deductions for health
insurance premiums. Beneficiaries should contact their insurance
section for an attestation covering these deductions.
The amount of a child benefit, if any, is given separately but cannot be
omitted.
All annual attestations are issued on the basis of the conditions
enumerated above, without exceptions.
Benefit Statement a.k.a Tax Statement (Annual)
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Tax Statement: How it looks outside
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Tax Attestation: How it looks inside
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The Fund can provide an attestation of
contributory service at the request of the
retirees (normally due to requests for National
Pension Offices)
The statement can also include the total
contributions and interest from the retiree
during his/her participation and the
Organization’s contributions for the same
period.
Attestations of Contributory Service and Contributions
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Attestations of Contributory Service and Contributions
40
MOVING
41
Q: I am changing my address. Should I inform the Fund? If yes,
how?
A : If you are changing your address, even in the same country,
you need to inform the Fund by filling out our PF23M form
and sending it to the Fund in Original by mail or diplomatic
pouch.
Documents received by email (including PDF
attachments), photocopies and faxes are not accepted.
Moving
42
CHANGE OF
ADDRESS
- Please fill the form for
our website if possible
before printing and
signing in order to avoid
misinterpretations of
letters and numbers
The completed form
bearing ORIGINAL
SIGNATURE must
be submitted to the
Fund: No faxes,
photocopies or
emails will be
accepted
43
Change of
Payment
Instructions 44
Q: I am changing my bank account, how do I inform the Fund?
A: If you are changing your bank account , even in the same
country, you need to inform the Fund by filling out our PF23
Change of payment instructions form and sending it to the
Fund in Original by mail or diplomatic pouch.
If your bank informs you that your bank codes (Sort Code or
SWIFT) have changed, please inform the Fund through the
same method.
Documents received by email (including PDF attachments),
photocopies and faxes are not accepted.
For changes in intermediary banks for cross-border payments,
an email with the name and SWIFT code of the new
intermediary bank is acceptable.
Change of Payment Instructions
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Q: How long does it take the Fund to make the change?
Q: It depends on when we receive the request. We close the
payroll around the 10th of the months for the pensions due
at the end of the month. (Example: Payroll closing on 10 October for payments due on 28 October 2016)
So, instructions received after the 7th of the month are normally
processed for the following month’s payroll.
Beneficiaries should NOT close their previous account
until they receive a payment in the new bank account.
Change of Payment Instructions - Timing
46
CHANGE IN
PAYMENT
INSTRUCTIONS
Please fill the form for our
website if possible before
printing and signing in order
to avoid misinterpretations
of letters and numbers
The completed form
bearing ORIGINAL
SIGNATURE must be
submitted to the Fund:
No faxes, photocopies or
emails will be accepted
Please include a
document from your bank
showing your account
details 47
PAYMENT INSTRUCTIONS
We are working on new Payment Instructions
Notification from IPAS
It may take up to six weeks to implement the new
instructions. Please don’t close the old account
without having received a payment in the new
one.
New Payment Instructions have to last at least a
year
In extraordinary circumstances, we can change
the instructions prior to the expiration of the on
year 48
Q: So what are the possible consequences for my choice of
currency of payment?
A: Your choice of currency has two possible consequences: Unlimited
Payment fluctuations and Bank Charges
To avoid unlimited payment fluctuations (up or down), the
Track currency has to be the same as Payment Currency.
Track Payment Currency Consequences
USD USD No payment fluctuation
USD DKK Unlimited Quarterly Fluctuation USD-DKK
USD EURO Unlimited Quarterly Fluctuation USD-EUR
Local Denmark (DKK) DKK Limited payment fluctuation (between min-max)
Local Denmark (DKK) USD Unlimited Quarterly Fluctuation DKK-USD
Local Denmark(DKK) EUR Unlimited Quarterly Double fluctuation: DKK-USD, and USD-EUR
Change of Payment Instructions – Choice of Currency
49
Q: So what are the possible consequences for my choice of
currency of payment?
A: Your choice of currency has two possible consequences: Unlimited
Payment fluctuations and Bank Charges
The Fund pays a fee to send pensions, but does not absorb fees related to the receipt of
pensions
To avoid bank charges, the payment destination must be in the currency zone.
Currency Destination Bank Charges (yes, no, possible)
USD USA No
USD Other countries Yes for most, with a few exceptions
EURO SEPA Zone (32 countries) No
EURO Outside SEPA Zone Yes for most, with a few exceptions
DKK Denmark No
DKK Outside Denmark YES
Other Payroll currencies In their zones NO
Other Payroll currencies Outside their zones YES
Change of Payment Instructions – Choice of Currency
50
PENSION ADJUSTMENT SYSTEM
Adjustment of Pensions due to Cost of Living Adjustments
Two-Track
51
Q: What is the Pension Adjustment System and why do you have
it?
A: The Pension Adjustment System (PAS) is a way of
indexing pensions on the Consumer Price Index (CPI). It is
designed to protect the purchasing power of a pension from
inflation and where applicable from currency fluctuations.
All periodic pensions are adjusted annually if the CPI has
moved by at least 2% from last adjustment
All pensions are calculated initially on the US Dollar Track.
Beneficiaries have the option to add a second track called
Local Track, that why it is called Two-Track.
Pension Adjustment System: Basics
52
Q: What is the benefit of the two-track?
A: The Two-Track:
Provides stability of the pension amount in the currency of your
country of residence (the fluctuation been limited between your
local track amount and the maximum amount 120/110%)
Maintains the purchasing power of pensions by indexing
pensions based on Consumer Price Index in your Country of
Residence.
Pension Adjustment System: Two-Track
53
Q: How do I know if I am already on the two-track?
A: Take a look at your notification, you will see that there are
two columns:
On your left the US Dollar Track and on your right the Local
Track (2nd track of the two-track).
If the right column is empty, you are only on the US Dollar Track
Pension Adjustment System: How do I know the Track
54
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Q: Being on the USD Track, how do I know if the two-track is
good for me?
A: Please request an estimate from the Fund. Two-Track
estimates will be available in Member Self Service (MSS) in
the future. You will be able to run your estimate in MSS.
For most cases currently in the US Dollar Track in
Scandinavia, it is the best choice as the USD Track entitlement
multiplied by the UN Quarterly Rate is higher than the Local
Track at entitlement date increased by Cost of Living
Adjustments.
Two-Track: Is it good for me
57
Q: How do I apply for the two-track?
A: Please read the instructions on pages 1 to 4 and fill out page
5 of our PENS E/10 « Declaration of Country of Residence »
Please enclose a document to show proof of residence in the
country you are requesting the local track
Two-Track: How do I apply
58
PENS/E10
FORM
Form to be signed when
requesting the two-track
for the first time and sent
with a Certificate of
Residence
59
Q: I am on the two-track and I am changing my country of
residence, what should I do?
A: Once you opt for the two-track and change your country of
residence, you need to inform the Fund within six months of
your arrival to the new country.
You must fill out and send our PENS E/11 « Change of
Country of Residence » with proof of residence in the new
country as well as proof of the date of arrival to the new
country.
Your pension will be then calculated under the local track of
the new country with effective date the quarter following the
receipt of the PENS E/11 form
Two-Track: Change of country of residence
60
PENS/E11
FORM
To be filled out when
changing country of
residence while on the
two-track
Proof of arrival is
required if the arrival
date is not mentioned on
the Certificate of
Residence (Passport
with Immigration stamp,
Boarding Pass, Tickets
etc.)
61
Q: I am on the two-track, can I revert to the USD Track Only?
A: You normally revert to the USD Track only when you
change your country of residence to the USA or to another
country where the local track is NOT applicable
Exceptions are reviewed on a case to case basis.
Two-Track: Return to the US Dollar Track
62
Survivor’s
Benefits 63
Q: If I pass away, will my spouse have a right to
a pension?
A: A survivor’s benefit is payable to surviving
your spouse if you have the right to a
monthly pension, and if the surviving
spouse has been married to you prior to your
separation from service and remained
married to you until death.
Right to a pension
64
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Interpretation of Marriage by the Pension Board (2016 version): The Pension Board has extended the interpretation of marriage to unions/partnerships lawfully entered into and legally recognized by the competent authority of the location where the status was established as long as the union confers the similar legal effect as marriage, specifically including pension rights.
Q: Under which circumstances would my spouse not be entitled
to a benefit?
A: A widow/widower’s benefit would not be payable if you
have separated from service prior to 01 April 2001 and
opted for a deferred retirement benefit with Lump Sum.
Or
If the marriage was contracted after Separation from
Service and that no annuity has been purchased under
Article 35 ter.
Right to a Pension
66
Q: Upon death, what will the spouse need to do
to establish the survivor’s benefit?
A - The Fund reviews the file to see what
documents are already with the Fund, among
the checklist below. All pension forms are
needed in Original while the Fund accept copies
of other documents.
Administrative Procedures
67
Copy of the retiree’s Death Certificate
Copy of the Marriage Certificate
Copy of Spouse’s Birth Certificate
Proof of Divorce (if applicable)
Copy of Official ID bearing Photograph and Signature (Passport or National ID card)
Original PENS.E/2
68
Required Documents
PENS.E/2 – Page 1
NEW FORM
Please fill the form for our
website if possible before
printing and signing in
order to avoid
misinterpretations of letters
and numbers
The completed form
bearing ORIGINAL
SIGNATURE must be
submitted to the Fund:
No faxes, photocopies
or emails will be
accepted
Please include a
document from your
bank showing your
account details
Please check the right box 69
PENS.E/2 – Page
FORM
Please fill the form for our
website if possible before
printing and signing in
order to avoid
misinterpretations of letters
and numbers
The completed form
bearing ORIGINAL
SIGNATURE must be
submitted to the Fund:
No faxes, photocopies
or emails will be
accepted
Please include a
document from your
bank showing your
account details
70
NEW
Q: Who can witness my spouse signature?
A:
1. The UN Pension Fund if the spouse brings the documents to
our offices.
2. Officials of the United Nations System
3. Local Government Authorities (City Hall), Consular
Authorities
Witness of Signature
71
Q: How much will my spouse receive as widow’s
benefit?
A:
In general, the amount equals half of the retiree’s
full pension (before any lump sum commutation)
This amount is payable for life and is adjusted for
cost of living adjustment.
Amount
72
Q: If the date of death is in mid-month, do I have the right the full
month’s benefit?
A: Yes, the retiree has the right to the full amount of the month
of death. The spouse has the right of the pension on the first
day of the month following the death.
Q: How long would my spouse have to wait to receiving her
survivor’s pension after my death?
A: If the Fund receives the required documents in good order,
we establish the survivor’s benefit within 4 to 6 weeks. The
Fund is currently experiencing some delays in establishing
survivor’s benefits. A Task Force has been established to
analyze and process Survivor’s Benefits.
Transition from Retiree to Survivor
73
Q: What can I do to facilitate the establishment of my spouse
pension after my death?
A: Please establish a pension file for your spouse where you can pre-fill out
the Pens. E/2 form.
If you have a joint account and your bank agrees not to close it after
your death, you can already fill the account number on Page 2 of the
Pens. E/2 form.
Keep the Pens. E/2 and a bank document in the Pension File. PLEASE
DO NOT SEND THIS FORM RIGHT NOW
Please send right now (but keep copy in the pension
folder) to the Fund a copy of your marriage certificate, Birth
Certificate for you and your spouse and a copy of your spouse
Official ID (passport or ID card)
Survivor’s Benefit: Recommendation
74
Internet Access
75
WWW.UNJSPF.ORG 76
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In the unsecured part of our site, you will find important categories
such as Forms, Publications and documents (where you can find the
bookets), and UN exchange rates CPI and Contacting Us
Register (single account as participant and as retiree)
79
Register (single account as participant and as retiree)
80
Register (single account as participant and as retiree)
81
Register (single account as participant and as retiree)
82
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IPAS New
features for
Retires 94
IPAS NEW FEATURES FOR RETIREES
Possibility to aggregate or Disaggregate two or
more payments going to the same Payee
Possibility to go Paperless
Possibility for retirees with small pensions to
receive scheduled arrears payments in non-
monthly intervals
Possibility for retirees on the USD Track to
print their Certificate of Entitlement Online
(effective 2017 CE) 95
Possibility to aggregate or Disaggregate two or more
payments going to the same Payee
It is now possible for retirees with multiple retirement numbers to
combine their payments as long as they are paid in the same
currency to the same person with the same payment
instructions
It is also possible to remove one or more retirement numbers
from the aggregated payments and have it or them paid
separately
It is possible to unite a child benefit with the main benefit after it
has been separated (was impossible under PENSYS) 96
Possibility to go Paperless
For those who do not wish to receive notifications
by mail, they can use the “Yes Paperless” option in
Member Self Service to stop mail notifications.
For beneficiaries on the Two-Track, the Certificate
of Entitlement (CE) will still be sent by mail as it
also serves as proof of residence for the period.
97
Possibility for retirees with small pensions to receive scheduled arrears payments in non-monthly intervals
Beneficiaries with small pensions ($400 or less) can choose
to receive payments Quarterly, Semi-annually or Annually.
Upon request, the payment will be scheduled at the end of
the third month (3 payments), sixth month (6 payments) or
twelfth month (12 payments) depending of the choice.
Unlike before, the payment is released as part of the payroll
payments and is made through local clearing systems to
avoid bank charges for most cases.
98
Possibility for retirees on the USD Track to print their Certificate of
Entitlement Online (2017)
Beneficiaries on the US Dollar Track will
receive a copy of their Certificate of Entitlement
on their Member Self Service
They will then print the CE, sign it and return it
in Original
The Original CE will still be mailed unless the
beneficiary has selected the “Yes Paperless”
option 99
100
SOME BOOKLETS THAT COULD BE OF
INTEREST TO YOU
To Contact Us
101
How to contact us. . . U
NJS
PF
NY
UNJSPF HQ P.O. Box 5036 New York, NY 10017 USA
Tel: +1-212-9636931 Fax: +1-212-9633146 E-mail: [email protected]
UN
JS
PF
GV
A UNJSPF GVA Office
Palais des Nations
1211 Geneva 10
Tel: +41-22-9288800
Skype ID: unjspf.geneva
Fax: +41-22-928 9099
E-mail: [email protected]
Office:
DuPont de Nemours Building
Ch. du Pavillon 2,
1218 Grand-Saconnex
Switzerland
Open Hours:
Monday-Friday
08:30 to 17:00 with or without
Appointment
Q: I heard you have Skype in Geneva, how can I use it to call you
for free?
R: Please install
Then go to Add a Contact and add unjspf.geneva
You will be accepted automatically and our ID is always online.
How to call us free with Skype
103
Select the
UNJSPF GVA
contact and click
on
To be able to choose the option given on our phone system, please show the
Dial Pad after having initiated the call, by clicking on Call and then Show
Dial Pad
How to call us free with Skype
104
After having clicked on Show Dial Pad, the Dial Pad becomes visible and you
can select the option you wish to access on our phone system (for
example 1 for beneficiary or 2 for participant)
How to call us free with Skype
105
OTHER QUESTIONS
106