In My Life: An Observation In My Life: An Observation on Leadership Styleson Leadership Styles

Norma Brenner HollandNorma Brenner HollandAssociate Vice President, Associate Vice President,

University Information SystemsUniversity Information SystemsIndiana UniversityIndiana University

Leadership:Leadership:

Action and AdvocacyAction and Advocacy

Reflection on Leaders and Reflection on Leaders and Leadership StylesLeadership Styles

I have known throughout my careerI have known throughout my career

World-known leadersWorld-known leaders

Tomorrow’s leadersTomorrow’s leaders

Leadership Takes Various Leadership Takes Various FormsForms

Authoritarian –Task-Oriented

De

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High

High

Low

behaviors

Leadership Styles

There are Places I There are Places I Remember…Remember…

School Years MentorsSchool Years Mentors

One conversation can be meaningfulOne conversation can be meaningful

Dedicated professors Dedicated professors

Not a traditional career path Not a traditional career path

DeterminationDetermination

Marie Curie 1867 - 1934

Early CareerEarly Career

US Navy US Navy

Research ChemistsResearch Chemists

ProfessorsProfessors

Campus administratorsCampus administrators

Different Leadership StylesDifferent Leadership Styles

in well known leadersin well known leaders

Aggressive, Intimidating Aggressive, Intimidating StyleStyle

General George S. Patton, Jr. 3rd Army General George S. Patton, Jr. 3rd Army speech speech

England, 31 May 1944 England, 31 May 1944

6th Armored Division6th Armored Division

The business of war The business of war

Did this style get results?Did this style get results?

Yes, in the context and time of warYes, in the context and time of war

The men roared approval and cheered The men roared approval and cheered delightedly.delightedly.

They understood that deep sincerity They understood that deep sincerity and seriousness lay behind the and seriousness lay behind the General's colorful words. General's colorful words.

Traditional StyleTraditional Style

Data processing environment Data processing environment

Things moved very slowly Things moved very slowly

Focused on the customer needs first, Focused on the customer needs first, then on the technologythen on the technology

Directive StyleDirective Style

Controlling / Dictatorial Controlling / Dictatorial

Focused on detailsFocused on details

Single minded in his visionSingle minded in his vision

Order out of chaosOrder out of chaos

Standards - methodologyStandards - methodology

Very socialVery social

Computer Czar – glass house of the 80’sComputer Czar – glass house of the 80’s

Corporate StyleCorporate Style

Risk takerRisk taker

Change agentChange agent

Professional DevelopmentProfessional Development

Customer Oriented StyleCustomer Oriented Style

Activity Based CostingActivity Based Costing

Balanced ScorecardBalanced Scorecard

Organized responses to user surveysOrganized responses to user surveys

Service orientedService oriented

                 

http://www.indiana.edu/~uits/business/report_on_cost_and_quality_of_services.htmlhttp://www.indiana.edu/~uits/business/report_on_cost_and_quality_of_services.html

  

   Annual Cost Annual Cost Measurement Measurement Activity Activity Unit Cost Unit Cost User SatisfactionUser Satisfaction

Account AdministrationAccount Administration $ 247,053 $ 247,053 85,750 85,750 Actions Actions $ 2.88 $ 2.88 96.7%96.7%

   $ 247,053 $ 247,053 494,045 494,045 Accounts Accounts $ 0.50 $ 0.50   

Authentication ServicesAuthentication Services $ 186,082 $ 186,082 438,289 438,289 Kerberos PrinciplesKerberos Principles $ 0.42 $ 0.42 84.2%84.2%

   $ 186,082 $ 186,082 376,452,592 376,452,592 Kerberos TransactionsKerberos Transactions $ 0.000 $ 0.000   

   $ 186,082 $ 186,082 12,300 12,300 Safeword CardsSafeword Cards $ 15.13 $ 15.13   

   $ 186,082 $ 186,082 914,956 914,956 Safeword Card TransactionsSafeword Card Transactions $ 0.20 $ 0.20   

Classroom Technology (Fixed) Classroom Technology (Fixed) $ 1,007,931 $ 1,007,931 3,141 3,141 Class SectionsClass Sections $ 320.89 $ 320.89 93.0%93.0%

   $ 1,007,931 $ 1,007,931 180,754 180,754 Students EnrolledStudents Enrolled $ 5.58 $ 5.58   

Classroom Technology (Mobile Classroom Technology (Mobile))

$ 83,640 $ 83,640 486 486 Class SectionsClass Sections $ 172.10 $ 172.10 93.0%93.0%

Classroom Technology (Mobile)Classroom Technology (Mobile) $ 83,640 $ 83,640 6,235 6,235 Equipment RequestsEquipment Requests $ 13.41 $ 13.41   

   $ 83,640 $ 83,640 12,031 12,031 Students EnrolledStudents Enrolled $ 6.95 $ 6.95   

E-Business E-Business $ 251,032 $ 251,032 3,603 3,603 Development HoursDevelopment Hours $ 69.67 $ 69.67 89.1%89.1%

Financial & Procurement Financial & Procurement Systems-Systems- $ 543,773 $ 543,773 3,602 3,602 Development HoursDevelopment Hours $ 150.96 $ 150.96 50.7%50.7%

You Don’t Need to be the Boss You Don’t Need to be the Boss to be a Leaderto be a Leader

A vision from a staff memberA vision from a staff memberNo direct reports ; no authorityNo direct reports ; no authority

Collaborated with other decision makersCollaborated with other decision makers

Communicated and sold his ideasCommunicated and sold his ideas

Now used as a standard technology that has Now used as a standard technology that has resulted in cost savings and better serviceresulted in cost savings and better service

Embraced as one of the most significant Embraced as one of the most significant achievements in this areaachievements in this area

Collaborative StyleCollaborative StyleGreat role modelGreat role model

Trust and RelationshipTrust and Relationship

Caring and sensitive, but assertive and Caring and sensitive, but assertive and strongstrong

Strategic ThinkerStrategic Thinker

Pioneer in ubiquitous networking on campusPioneer in ubiquitous networking on campus

E-learning advocateE-learning advocate

Among the very bestAmong the very best

“…“…human leadership is as much about human leadership is as much about relationshipsrelationships

as it is about ideas. Of course you have to as it is about ideas. Of course you have to havehave

good ideas and understand the world you’re good ideas and understand the world you’re workingworking

with, but in the end, the investments you with, but in the end, the investments you make inmake in

establishing trust and commitment to establishing trust and commitment to common goalscommon goals

with other people are what enables you to with other people are what enables you to effectivelyeffectively

negotiate the choppy waters together.”negotiate the choppy waters together.”

Strategic VisionaryStrategic VisionaryInstitutional perspectiveInstitutional perspective

Productive – major accomplishments in all IT areasProductive – major accomplishments in all IT areas

Strategic thinker and planner – recognizes opportunitiesStrategic thinker and planner – recognizes opportunities

Fund raiserFund raiser

Solid IT GovernanceSolid IT Governance

Establishes relationships, partnershipsEstablishes relationships, partnershipsIncluding national and international alliancesIncluding national and international alliances

Reports to the president as VP for IT and CIO as well as VP for Reports to the president as VP for IT and CIO as well as VP for ResearchResearch

Churchill as a role modelChurchill as a role model

Among the very bestAmong the very best

IU ITSP - Teaching and LearningIU ITSP - Teaching and Learning

Robust Classroom TechnologyRobust Classroom Technology

>130 Student Technology Centers >130 Student Technology Centers

SAKAI SAKAI Open source software for higher educationOpen source software for higher educationCollaboration among IU, the University of Michigan, Collaboration among IU, the University of Michigan, MIT, and Stanford for CMS, ePortfolio, uPortalMIT, and Stanford for CMS, ePortfolio, uPortalLaunched with $2.4M Andrew W. Mellon Launched with $2.4M Andrew W. Mellon Foundation grantFoundation grantWill replace Oncourse, IU’s homegrown course Will replace Oncourse, IU’s homegrown course management system supporting 82,000 users management system supporting 82,000 users across IU's eight campuses. across IU's eight campuses. Integrated digital library resourcesIntegrated digital library resources

• Information CommonsInformation Commons

Information Commons (IC)Information Commons (IC)

Opened September 2003Opened September 2003

Joint effort between the Libraries and Joint effort between the Libraries and UITSUITS

Provides valuable space for Provides valuable space for collaborative learningcollaborative learning

Centrally located place for Centrally located place for faculty/student interaction, faculty/student interaction, technology training classes, and technology training classes, and access to full-service technology and access to full-service technology and expert help/adaptive technologyexpert help/adaptive technology

IU ITSP - NetworkingIU ITSP - Networking

Campus NetworkCampus NetworkMost-wired status for IUMost-wired status for IUWireless – Most ‘un’wired status for IUWireless – Most ‘un’wired status for IUMeeting internet bandwidth demand for campus and residence hallsMeeting internet bandwidth demand for campus and residence hallsLife-cycle replacement of all campus network componentsLife-cycle replacement of all campus network components

Regional Optical Networking and Network Infrastructure BuildingRegional Optical Networking and Network Infrastructure BuildingI-Light – linking IUB, IUPUI, and PurdueI-Light – linking IUB, IUPUI, and PurdueI-Light2 – expanding I-Light more broadly within IndianaI-Light2 – expanding I-Light more broadly within IndianaIndiana GigaPoP – national cyber infrastructureIndiana GigaPoP – national cyber infrastructureTeraGrid – building infrastructure for researchTeraGrid – building infrastructure for research

Establishing IU as a Leader in Advanced NetworkingEstablishing IU as a Leader in Advanced NetworkingInternet2’s Abilene NetworkInternet2’s Abilene NetworkTransPAC – US and Asia-Pacific community high performance TransPAC – US and Asia-Pacific community high performance networknetworkFounded Global Research Network Operations CenterFounded Global Research Network Operations CenterNOC services for Abilene, National LambdaRail, TransPAC, AMPATH, NOC services for Abilene, National LambdaRail, TransPAC, AMPATH, EuroLink, MIRnet, StarTAP/StarLIGHTEuroLink, MIRnet, StarTAP/StarLIGHTi-GOC - International Grid Operations Center i-GOC - International Grid Operations Center

IU ITSP - University Information IU ITSP - University Information SystemsSystems

Reengineering all enterprise-wide information systemsReengineering all enterprise-wide information systems

Consolidated development resourcesConsolidated development resources

Consolidated development/operation of traditional Consolidated development/operation of traditional administrative and academic information systemsadministrative and academic information systems

Enabled new business processes and org structuresEnabled new business processes and org structuresPeopleSoft HRMS and StudentPeopleSoft HRMS and StudentIn house Financial Information SystemIn house Financial Information SystemIn house Course Management System transitioning to open In house Course Management System transitioning to open source SAKAI systemsource SAKAI systemSirsi Library Information SystemSirsi Library Information SystemIn house data warehouseIn house data warehouseIn house portal transitioning to uPortalIn house portal transitioning to uPortalIn house electronic research administrationIn house electronic research administration

ITSP -ITSP - Research ComputingResearch Computing

Pervasive Technology LaboratoriesPervasive Technology LaboratoriesInvestigates aspects of IT driving 21st-century economyInvestigates aspects of IT driving 21st-century economyFosters growth of IT in Indiana Fosters growth of IT in Indiana

Indiana Genomics Initiative Indiana Genomics Initiative Life sciences initiativeLife sciences initiativeIU School of Medicine, chemistry, biology, life sciencesIU School of Medicine, chemistry, biology, life sciences

Massive data storageMassive data storage

IBM RS/6000 SP supercomputerIBM RS/6000 SP supercomputer

Centralized Life Sciences Data (CLSD) system Centralized Life Sciences Data (CLSD) system Research - genes and proteins related to disease Research - genes and proteins related to disease

Advanced Visualization LabAdvanced Visualization Lab

Research Commons in PlanningResearch Commons in Planning

Research Commons (RC):Research Commons (RC):A Work in ProgressA Work in Progress

The Research Commons will become a one-stop The Research Commons will become a one-stop destination for research support—encompassing destination for research support—encompassing services from the Libraries, Office of the Vice services from the Libraries, Office of the Vice President for Information Technology, Advanced President for Information Technology, Advanced Research and Technology Institute, Office of the Research and Technology Institute, Office of the Vice President for Research, statistical consulting, Vice President for Research, statistical consulting, and research services offered by other interested and research services offered by other interested unitsunits

IU ITSP -IU ITSP - Digital Library Digital Library ProgramProgram

IU Libraries, OVPIT, School of Library and Information IU Libraries, OVPIT, School of Library and Information Science Science

Libraries of text, images, sound; in literature, the artsLibraries of text, images, sound; in literature, the arts

A digital music library containing music in a variety of A digital music library containing music in a variety of formats formats

Tool for learning, research, and instruction Tool for learning, research, and instruction

research in instruction, usability, human-computer interaction, research in instruction, usability, human-computer interaction, and intellectual property rights and intellectual property rights

research & development in system architecture, metadata research & development in system architecture, metadata standards, component-based application architecture, and standards, component-based application architecture, and network servicesnetwork services

IU ITSP - SecurityIU ITSP - Security

University-wide IT Policy and Security University-wide IT Policy and Security offices currently 20 staffoffices currently 20 staff

Established Research and Established Research and Educational Networking Information Educational Networking Information Sharing and Analysis Center (REN-Sharing and Analysis Center (REN-ISAC):ISAC):

Established Center for Applied Established Center for Applied Security Research (CACR): Security Research (CACR):

IU ITSP –EnterpriseIU ITSP –Enterprise

Life cycle replacement for all workstations Life cycle replacement for all workstations and serversand servers

Major software vendor agreements - Major software vendor agreements - pioneered Microsoft agreementpioneered Microsoft agreement

School of InformaticsSchool of Informatics

Online Support environment – award Online Support environment – award winning Knowledgebasewinning Knowledgebase

What I Learned What I Learned from These Leadersfrom These Leaders

Trust and relationships are keyTrust and relationships are key

Focus on the strategicFocus on the strategic

Become known as a change agentBecome known as a change agent

Maintain an institutional viewMaintain an institutional view

Communicate your successesCommunicate your successes

Dedicate think timeDedicate think time

Be brave, take risks, get things doneBe brave, take risks, get things done

Think about tomorrow’s leadersThink about tomorrow’s leaders

Different Leadership StylesDifferent Leadership Styles

in well known leadersin well known leaders

Mohandas GandhiMohandas Gandhi1869 - 18481869 - 1848

"Nonviolence is the greatest force at the "Nonviolence is the greatest force at the disposal of mankind. It is mightier than the disposal of mankind. It is mightier than the mightiest weapon of destruction devised mightiest weapon of destruction devised by the ingenuity of man." by the ingenuity of man."

Trust begets trustTrust begets trustSelf-respect and libertySelf-respect and libertyLive simplyLive simplyPassive resistance against injusticePassive resistance against injusticeCivil disobedienceCivil disobedience

Did this style get results?Did this style get results?

Yes, in the context and time of British Yes, in the context and time of British rulerule

The men whole heartedly agreed to The men whole heartedly agreed to Gandhi's strategy.Gandhi's strategy.

The Best of the Leaders The Best of the Leaders I have KnownI have Known

Thought about tomorrow’s leadersThought about tomorrow’s leaders

Looked for opportunities to make a Looked for opportunities to make a positive impact on their careers positive impact on their careers

Had a succession plan Had a succession plan

Internal Locus of ControlInternal Locus of Control

This is a unique ability—present in the This is a unique ability—present in the successful from all walks of life—to successful from all walks of life—to manage one’s career entirely by drive manage one’s career entirely by drive and ambition, rather than surrender to and ambition, rather than surrender to the winds of fate. the winds of fate.

Our future leaders can acquire this ability Our future leaders can acquire this ability and establish definitive career goals.and establish definitive career goals.

……Develop Tomorrow’s Develop Tomorrow’s LeadersLeaders

Identify the stars Identify the stars

Encourage and promote their successEncourage and promote their success

Create opportunities to learn new skills/gain new Create opportunities to learn new skills/gain new experiencesexperiences

Cross-functional projectsCross-functional projectsDifferent areas of ITDifferent areas of ITCommittees and task forcesCommittees and task forces

Give them constructive criticismGive them constructive criticism

Help build their resumesHelp build their resumes

Instill self confidenceInstill self confidence

……Promote Attendance at…Promote Attendance at…

Conferences and SeminarsConferences and SeminarsEDUCAUSEEDUCAUSEECARECARSACSACCUMRECCUMRECHEUGHEUG…………....

Frye InstituteFrye InstituteEDUCAUSE Leadership InstituteEDUCAUSE Leadership InstituteEDUCAUSE Management InstituteEDUCAUSE Management Institute

……are Mentorsare Mentors

They seek out and mentor future leaders They seek out and mentor future leaders

The recent ECAR Research Study on IT The recent ECAR Research Study on IT Leadership in Higher Education Leadership in Higher Education

mentoring does indeed make a differencementoring does indeed make a difference47% of the survey respondents in senior 47% of the survey respondents in senior Leadership roles responded that they had a Leadership roles responded that they had a mentormentora mentors presence may help younger IT a mentors presence may help younger IT professionals remain in higher educationprofessionals remain in higher educationmentoring could have a high payoff for mentoring could have a high payoff for developing future generations of leaders. developing future generations of leaders.

Leadership is ChallengingLeadership is Challenging

Had the courage to do the right thingsHad the courage to do the right things

Made a difference – added value to the Made a difference – added value to the institutioninstitution

Thought about how they want to be Thought about how they want to be rememberedremembered

In conclusion –In conclusion –

Whatever our leadership style, we canWhatever our leadership style, we can

continually enhance our leadership skills andcontinually enhance our leadership skills and

reach out to the next generation of leadersreach out to the next generation of leaders

Speaker, oh speaker. Speaker, oh speaker. You labor under a delusion. You labor under a delusion.

The words the audience longs to hear areThe words the audience longs to hear are““in conclusion.”in conclusion.”

-Ogden Nash-Ogden Nash

In My Life: An Observation on In My Life: An Observation on Leadership StylesLeadership Styles

Norma Brenner HollandNorma Brenner HollandAssociate Vice President, Associate Vice President,

University Information SystemsUniversity Information SystemsIndiana UniversityIndiana University

NHolland@Indiana.EduNHolland@Indiana.Edu