Manutan, a major playerin Europe’s multichannel B to B retail sector

2017

• Manutan, a family run company and a leader in the mail order industry, was founded in 1966 and is now managed by Xavier Guichard, the grandson and son of the founders

• Its European expansion began with the

acquisition of Key Industrial Equipment in the

United Kingdom in 1973 and the company has

never stopped growing

• Manutan went public in 1985

• In 2000, it launched its first e-commerce

site, one of the first B2B sites in Europe

The history of a people-focused company…

General Managerof the Manutan Group

Today, over 2,200 employees championing and united by

strong values make up our large European family.

Together, we share the same ambition and the same

commitment: create value for our business, local

authorities and trades customers by offering the best

solution for their purchases.

• In 2016, the Group is accelerating its digital

transformation, especially with the launch of its

Digital Lab

• Its business model is currently based on three

types of customer: businesses, local authorities

and trades

• Our 25 subsidiaries in 17 European countries position us as the undisputedleader in the European market

• Our unique, dynamic and unlimited product range responds to all the needs of our business, local authorities and trade customers

• Thanks to our 190,000 m2 storage area, we can guarantee product availabilitythroughout Europe

• With steady profitable growth, our Group’s turnover reached683 million euros in 2015/16

NORWAY

SWEDEN

DENMARK

UNITED-KINGDOM

THE NETHERLANDS

BELGIUM

FRANCE

SPAIN

ITALY

HUNGARY

SLOVAKIA

SWITZERLAND

PORTUGAL

GERMANY

CZECH

REPUBLIC

POLAND

FINLAND

Business Division

Local Authorities Division

Trades Division

…that has achieved European leader status

Business Division• Manutan provides businesses with solutions to

reduce their indirect procurement costs

An organisation based on 3 divisions

Ikaros

Rapid Racking

Industrial

Supplies

and tools

Packaging

Outdoor

areas

Office supplies

Safety

Health

Warehouse

Manutan

Local Authorities Division• Driven by its external growth strategies,

Manutan has become the market leader in

the local authorities and education sector

within the space of five years

Casal Sport

Sport

& leisure

Furniture

And interior

fit-outs

Audiovisual

and digital

solutions

Landscaping

Technical

services

Papeteries

Pichon

Stationery

Educational

books

Teaching aids

Manutan

Collectivités

An organisation based on 3 divisions

Trades Division• IronmongeryDirect and ElectricalDirect /

EEW serve trade customers in the UK market

with two objectives: deliver expertise and

exceptional service (open seven days a

week, next-day deliveries, etc.)

Ironmongery

IronmongeryDirect

Electrical

supplies

ElectricalDirect

An organisation based on 3 divisions

Our key differentiators...

Our solutions combine the

strength and flexibility of digital

technologies with an efficient

relationship-driven strategy.

Customer

Solutions giving our customers

complete independence

Stock levels and delivery times

available on the website, online returns,

real-time delivery tracking, etc.

A value-added relationship with

expert teams attuned to our

customers' needs

Outside sales, inside sales, call centers…

Deputy General Managerof the Manutan Group

Our digital strategy on video

• Local Authorities DivisionRegional sales teams, turnkey equipment solutions for

local authorities, 2D and 3D design office, expert teams

in fitting out digital classrooms and public procurement,

12,000 bespoke products, personalised services from

delivery to installation…

...that have forged our reputation as a preferred partner

Cutting-edge

e-business solutions• E-procurement tools

• Mobile application (Business Division)

• E-commerce sites focused on the customer (track & trace, online returns, personalised account, etc.)

• A Digital Lab

High value-added

services

• Businesses DivisionDeployment of European agreements with a standardised

product range, on-demand sourcing and storage, VMI

(vendor-managed inventory, vending machines), personalised

catalogues and deliveries, real-time delivery tracking…

• Trades DivisionRound-the-clock call centre, products with a five-year warranty, free product returns, next-day deliveries (including Saturday and Sunday)…

An enterprise that places people and the environment...

Our environmentally-friendly European Centre

• A business ambitioncreating a modern vessel to better serve our customers and continue building the Group’s long-term presence across Europe

• With our sights set on the future Our European Centre, which has achieved dual HQE certification for the high environmental quality of its office and logistics areas, clearly reflects our ambitions

©Laetitia

Pic

ard

©Laetitia P

icard

• A human and socially-responsible ambition with

a site that looks after its teams and its environment

...at the heart of our development

The development of our people is at the center of our actions

● Our University creates the ideal conditionsfor open minded individuals to understand and share the company’s strategy, do their job more effectively and be more understanding of themselves and others

● We have bespoke training programmes in our

Sports Centre and Multimedia Library

Our University is also the

place where we develop the

same mindset and imagine

the future.

Deputy General Manager

of the Manutan Group

©Laetitia P

icard

DREDA Centre Européen Manutan

ZAC du Parc des Tulipes - Avenue du 21e Siècle

95506 Gonesse Cedex - France